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All 21 Cary hotels

Holiday Inn Hotel & Suites Raleigh - Cary

3.0 of 5 Hotel   |   5630 Dillard Dr., Cary, NC 27518
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84%
Ranked #7 of 21 hotels in Cary
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
John M Jacksonville, Florida
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254 people have reviewed this hotel

Traveler rating
    159
    53
    21
    13
    8
See reviews for
47
34
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105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Jacksonville, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was a truly great Regional Convention/Conference that was held at this location. The staff was friendly and went out of their way to accommodate our stay and their responsiveness to our needs and desires made our conference/convention a great success. The rooms were very nice and exceptionally clean. The food service was really outstanding and Chef Carlos made a... More

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Warren, MI
Top Contributor
155 reviews 155 reviews
155 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had stayed at this Holiday Inn several years ago and had a marginal experience so I went in with low expectations yet still left disappointed in this hotel. Check in was handled by an inexperienced youngster who insisted I had booked two doubles when I had specifically booked (and had a confirmation for) a King bed. He said that... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear michtraveler1969, Thank you for taking the time to express your thoughts and concerns regarding your recent visit. It is truly regrettable that this stay was not 100% satisfactory most especially with the level of customer service received and room being a disappointment. Please be assured that your valuable feedback has been noted and will be forwarded to the appropriate... More

New Braunfels, Texas
Top Contributor
105 reviews 105 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location. We were using points and were not recognized as priority club members or offered the drink/snack. First, room assigned to us did not have a frig, but desk moved us to another room with a frig. We then found out that breakfast was NOT included. Staff said they were under new mgmt. and it is not included, this... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear BJL83, Thank you for your review of our hotel. It is good to know that after some initial issues you had with the room and amenities, this was rectified immediately. It is also good to know you appreciate our convenient location. We are sorry that you did not receive the recognition that you should be entitled to. IHG Rewards... More

Lafayette, New Jersey
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel room was clean. The staff at the desk were very responsive and responsive to inquires and very small concerns (tub not draining quickly). The staff immediately attended to the tub, within an hour. All staff were courteous and helpful.

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Taylors
Contributor
20 reviews 20 reviews
19 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 4, 2014 via mobile

HOTEL REVIEW Mistakenly thought this was where the Marines stayed for drill, but was told the previous management recently took the contract with the move. I was here from command headquarters to visit the local Marine unit. I can see why they don't stay here anymore. Very unprofessional. 1) No uniforms or nicely dressed staff so could not tell if... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Jamie T, Thank you for taking the time to express your thoughts and concerns. We work hard to create memorable guest experiences but it is unfortunate that we weren't able to provide one on this occasion due to the level of service received and condition of the amenities being a disappointment. Your comments are essential for us to improve... More

Jacksonville, Nc
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed February 24, 2014

As stated in a previous review, we have stayed at this hotel many times in the past while attending a swim meet at the Triangle Aquatic Center. We had three rooms booked (two for us and one for our coach) and the entire experience was much less than expected. Several other families from our swim team also expressed similar experiences... More

Was this review helpful? Yes 3
Mike A, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Please let me extend our sincerely apology for any inconvenience you experienced at the Holiday Inn Cary NC. The hotel is determined to deliver a top notch experience to all the the swim teams that stay with us for meets at the Triangle Aquatic Center. Clearly, your experience was less than perfect. Our company has recently taken management over at... More

Cary, North Carolina
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2014

I say at this hotel often. Delores who work at the front desk is awesome. Always accommodating, friendly, knowledgeable about the duties. Rooms are always clean. Never a long wait to check in. Complimentary breakfast would be nice.

Was this review helpful? Yes
Mike A, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you for speaking out to give the Holiday Inn Cary, NC such a glowing compliment. Delores will be thrilled to know you are one of her fans. She and the entire staff at Holiday Inn Cary, NC pride ourselves on offering the best possible service and value in The Raleigh-Cary area. Chef Juan Carlos and the entire food &... More

Wilmington, North Carolina
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 22, 2014

Stayed here for a single night with my family. Check in went quick, got awknowledged as a platinum member and they gave us two drink coupons. We stayed in the king suite which was spacious. When we got into the room the bathroom light was flickering so we called down and they had a repairment up there in about a... More

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Mike A, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you for your kind words about the experience that you and your wife enjoyed recently at the Holiday Inn Cary, NC. Our staff prides itself on providing maximum service at a great value. Our Chef Juan Carlos will be pleased to know that you enjoyed the breakfast. We are sorry that your wife found our pillows less than perfect.... More

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 15, 2014

When my wife and I checked in at 6:45pm we were told the room wasnt ready and we had to wait 45 min.When we finally got to the room the jacuzzi didnt work the floor was drenched from a leak and there was a musty smell. We notified the front desk and went to dinner. After dinner we returned to... More

Was this review helpful? Yes 4
Chrissy B, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Lee H, We want to sincerely apologize for your experience, this is not typical of our service. We are very much sorry for the wait on check in and the overall guest room conditions. We will make sure that we have repaired all damages to the bath and check into the smell. Furthermore, I would like to apologize for... More

Jacksonville, NC, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 10, 2014

We have stayed at this hotel many times when our boys participate in swim meets at the nearby Triangle Aquatic Center. While the hotel is a bit dated, we have always enjoyed staying there as the rooms have always been clean and comfortable. Also having the free breakfast and more importantly, the ability to have a "half-day" on the last... More

Was this review helpful? Yes 2
Chrissy B, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you for taking the time to provide feedback. We apologize for the encounters you had during your stay and we assure you that the new management company is not wanting to make changes that upset the guests. With the transition, we did have some new faces, but assure you that we have implemented several programs to train them on... More

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Additional Information about Holiday Inn Hotel & Suites Raleigh - Cary

Also Known As:
Holiday Inn Hotel And Suites Raleigh - Cary
Holiday Inn Cary
Cary Holiday Inn
Address: 5630 Dillard Dr., Cary, NC 27518
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cary
#11 Family Hotel in Cary
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Raleigh - Cary 3*
Official Description (provided by the hotel):
Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more   less 
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