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Holiday Inn Hotel & Suites Raleigh - Cary

#3 of 22 Hotels in Cary
Certificate of Excellence
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5630 Dillard Dr., Cary, NC 27518
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Holiday Inn Hotel & Suites Raleigh - Cary
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Holiday Inn Hotel & Suites Raleigh - Cary
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351 Reviews from our TripAdvisor Community

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Traveler rating
    228
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (351)
  • Mar-May only
    (103)
  • Jun-Aug only
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Philadelphia, Pennsylvania, Usa
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel property is well maintained, and an extroverted staff really works hard to make all feel warmly welcome. Rooms are tidy, rates fair, and less than 2 adjacent properties a few years older. I would return to this hotel Late evening call received from imposter claiming to be the hotel manager, claiming a computer problem lost my billing info, demanding... More 

Was this review helpful? Yes 1
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you very much for the information about the scam and the alert to the hotel. There have been problems in State and other areas of the country. We have drafted a script for the front desk to remind guests about the potential scam and our policy on Credit Card Security. We are so pleased that your experience was great... More 

Orlando, Florida
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel, lobby very nice w/ bar. Front desk staff is so friendly! Nice rooms w/ mini fridge, microwave, desk, chair. Clean. Stayed for business. Very nice area. Front desk staff gladly gave me a pencil that I desperately needed.

Was this review helpful? Yes 1
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you JackieMD1 for the great review. The staff is very excited to see your experience was great while on your business trip. We hope that you are going to come back to visit us again while doing business in Cary. We will make sure that we will have as many pencils as you need!! thank you again and we... More 

North Carolina Coast, North Carolina
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

So after booking my trip through holiday inn website I paid 214 for 2 nights I pre paid in June. Well when I go to get my room in July for our mini getaway I get asked like always to see the card I paid with. Well l I got after that were keys wifi password and to write down... More 

Was this review helpful? Yes 3
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear alocklear8116, I want to apologize for your experience with our hotel. This is not acceptable and I will make sure that actions are taken. Although we verify the card to make sure it is all accurate, we should have not processed this authorization. Please contact us in regards to your bank statement and we will make sure to address... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My ac did not work properly on the first night of my stay. The second day I notified the manager Adonis and immediately he sent Phil the engineer. Both were very professional and courteous. Since the ac couldn't be fixed they immediately gave me another room with a better ac. They even helped me transfer all my belongings to the... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Nelcy O, I want to apologize again for the issues with your AC. Summer has been brutal this year, but we are making sure that this does not happen again. I am so pleased to hear that we corrected your issues and made it right for you. We hope that in the near future we will be able to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I am about to check out of this hotel. I arrived in a dither late yesterday because I had had to leave my home in a hurry to escape noxious fumes from a strong paint product that was used there. I only had the clothes on my back. The people at the front desk were the kindest, professionals I've seen... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you very much for taking the time to review our hotel. Sleep is so important, is sounds like the day you had deserved a vacation. We are so happy that you got some much deserved rest, but also found the hotel to be a comfortable second home. If there is ever a time that you need to get away... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

After having several misfortunes while on the way to Raleigh/Cary, I was quite surprised that everything was in oder when I arrived at the Holiday Inn Hotel & Suites Raleigh- Cary. The staff were friendly and accommodating. The room was nice and they have better cable than a lot of other hotels i've stayed in. I liked that the hotel... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Danielle H, Traveling can be tough, we understand that you just want to relax after the long day. I personally appreciate you recommending our hotel to other travelers. We work very hard to think of everything, so you can just enjoy. The cable is great, we decided to do the On Demand, so you can catch up on anything you... More 

Spring Hill, Florida
Level Contributor
116 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very handy if you're wanting to be close to Raleigh but not be downtown. There are lots of choices around for dining, and it is very convenient to the city. The service was very good other than in the restaurant, where I found myself waiting for someone to show up so I could have some dinner, although when someone did... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Dale S, It is important to find out as much as we can about the experience our guests have, so we can improve. I apologize sincerely for the lack of immediate attention for your dinner service. I will be speaking with the staff about the importance of greeting and the speed of service. Thank you for letting us know... More 

Bronx, New York
5 of 5 stars Reviewed 4 weeks ago

I have found the Holiday Inn Hotel & Suite at Raleigh-Cary to be a wonderful place to stay when I visit. I visited a few times and stay there rather than somewhere else in Cary. The staff is excellent and most attentive; especially Dana, Pam and Adonis and I'm sorry if I can't recall the names of others I wish... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Antonia, Thank you so much for the wonderful review. PANCAKES are my favorite in the morning, Carlos makes the best!! The staff and I are so pleased that your sister, nephew and yourself enjoyed your stay. We hope that another trip is in your near future and we will be able to see you all again. Thank you for the... More 

Clarks Hill, South Carolina
1 review
5 of 5 stars Reviewed 5 weeks ago

My husband and I truly appreciate the cleanliness, professionalism, and excellent hospitality since the moment we walked through the door! This is not a big stay for us...only 3 days....but we are here for a USA ball tournament. When not at the stadium, we have a lot of downtime at the hotel. It was so nice today to hear a... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you for the kind words. I am so pleased to hear that you and your husband enjoyed your stay and were able to relax in our hotel. We hope to see you again on your next stay with us. Thank you, More 

Havelock, North Carolina
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed June 23, 2015

I am always exhausted when I arrive at a hotel. After a long ride, it was comforting to be greeted with an enthusiastic and warm welcome. It is not only the accommodations, but also the staff that makes this hotel so great. Being surrounded by happy and content people will help brighten anyone's day. This is one of things you... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear ConnedOverAgain, Thank you for taking the time to provide us feedback on your stay with us. I am so pleased to hear that we have exceeded your expectations during your stay. for any issues that you did incur during your stay, I sincerely apologize again. Phil and Pam are definitely all-star employees. I am so fortunate to be surrounded... More 

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