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Holiday Inn Hotel & Suites Raleigh - Cary

#3 of 22 Hotels in Cary
Certificate of Excellence
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5630 Dillard Dr., Cary, NC 27518
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1 room 1 guest
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Holiday Inn Hotel & Suites Raleigh - Cary
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356 Reviews from our TripAdvisor Community

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Traveler rating
    232
    72
    28
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    10
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70
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143
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • Spanish first
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English first
  • All months
    (356)
  • Mar-May only
    (103)
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    (92)
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    (97)
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    (64)
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2 reviews
4 of 5 stars Reviewed 2 weeks ago

Very clean and pleasant hotel but, the breakfast is highway robbery! It's the same kind of average breakfast fair that you'd find in any other mid-level hotel but, unlike Hampton Inn etc, they hit you up with a $10 charge... (Hence the reason why the room was literally about $15 less than the Hampton - two blocks away. And...$10! For... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

I appreciate the feedback in your stay with us. I deeply apologize that the breakfast did not meet your value expectation. I will share your feedback with our Chef and see what changes we can make, to improve the quality and price point More 

Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great place to stay. Checking in was a breeze, Renee was an absolute dream. Polite, genuine smile and incredibly helpful with suggestions on places to eat etc. When I extended my stay, Dana was equally incredible. She was so nice and also a beautiful genuine smile. She went out of her way to help me with the... More 

Was this review helpful? Yes 1
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Wow... What an incredible review of your experience. I thank you so much. Dana and Renee are two very great associates and every day I am honored to work with them. Thank you for recommending us to all other visitors and I hope you will travel back to see us as well. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a weekend getaway. The hotel was great very spacious king suite the room was like a home away from home and staff was very friendly. I want give a special mention to Renee she was the BEST!!!. Looking forward to my next stay.

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you taking the time to let us know about your weekend getaway. I am so pleased that the King Suite was perfect for you. I will make sure I recognize Renee in the next All employee meeting, when I read this review for all my associates. Thank you again and we look forward to your next visit. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I had one of the most pleasant stays at this holiday Inn. My 8 yr old daughter had her sleepover/ pool party here. The staff (front desk & management team ) was completely awesome. The room was very clean and had plenty of space for the 4 girls and myself to sleep. Definitely will be coming back just to relax... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you so very much for taking the time to share your experience. I am so pleased to hear that your daughter and her friends were able to relax and enjoy. Sleepovers are THE BEST when you are around that age. Thank you again and we will take you up on the coming back to relax. We hope to see... More 

Hockessin, Delaware
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel staff is the reason this hotel rates so high for business travellers. The rooms are kept clean and well maintained. The breakfast bar has a little bit for everybody. The dinner menu is pretty good for hotel venue with special choices typically. They are very big in guest services throughout the whole operation.

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you so very much for the kind words and the review of your experience. Our Chef is very open to additional suggestions for the menus, so the next trip, if you have more you would like to try, let him know. He does a wonderful Chicken dish from Colombia. I will make sure to share your great comments with... More 

Philadelphia, Pennsylvania, Usa
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 23, 2015

Hotel property is well maintained, and an extroverted staff really works hard to make all feel warmly welcome. Rooms are tidy, rates fair, and less than 2 adjacent properties a few years older. I would return to this hotel Late evening call received from imposter claiming to be the hotel manager, claiming a computer problem lost my billing info, demanding... More 

Was this review helpful? Yes 1
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you very much for the information about the scam and the alert to the hotel. There have been problems in State and other areas of the country. We have drafted a script for the front desk to remind guests about the potential scam and our policy on Credit Card Security. We are so pleased that your experience was great... More 

Orlando, Florida
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 21, 2015

Very nice hotel, lobby very nice w/ bar. Front desk staff is so friendly! Nice rooms w/ mini fridge, microwave, desk, chair. Clean. Stayed for business. Very nice area. Front desk staff gladly gave me a pencil that I desperately needed.

Was this review helpful? Yes 1
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you JackieMD1 for the great review. The staff is very excited to see your experience was great while on your business trip. We hope that you are going to come back to visit us again while doing business in Cary. We will make sure that we will have as many pencils as you need!! thank you again and we... More 

North Carolina Coast, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 16, 2015

So after booking my trip through holiday inn website I paid 214 for 2 nights I pre paid in June. Well when I go to get my room in July for our mini getaway I get asked like always to see the card I paid with. Well l I got after that were keys wifi password and to write down... More 

Was this review helpful? Yes 3
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear alocklear8116, I want to apologize for your experience with our hotel. This is not acceptable and I will make sure that actions are taken. Although we verify the card to make sure it is all accurate, we should have not processed this authorization. Please contact us in regards to your bank statement and we will make sure to address... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed July 13, 2015

My ac did not work properly on the first night of my stay. The second day I notified the manager Adonis and immediately he sent Phil the engineer. Both were very professional and courteous. Since the ac couldn't be fixed they immediately gave me another room with a better ac. They even helped me transfer all my belongings to the... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Dear Nelcy O, I want to apologize again for the issues with your AC. Summer has been brutal this year, but we are making sure that this does not happen again. I am so pleased to hear that we corrected your issues and made it right for you. We hope that in the near future we will be able to... More 

1 review
5 of 5 stars Reviewed July 10, 2015

I am about to check out of this hotel. I arrived in a dither late yesterday because I had had to leave my home in a hurry to escape noxious fumes from a strong paint product that was used there. I only had the clothes on my back. The people at the front desk were the kindest, professionals I've seen... More 

Was this review helpful? Yes
Diab B, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this review

Thank you very much for taking the time to review our hotel. Sleep is so important, is sounds like the day you had deserved a vacation. We are so happy that you got some much deserved rest, but also found the hotel to be a comfortable second home. If there is ever a time that you need to get away... More 

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