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All 22 Cary hotels

Embassy Suites Raleigh - Durham/Research Triangle

3.5 of 5 Hotel   |   201 Harrison Oaks Boulevard, Cary, NC 27513
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83%
Ranked #9 of 22 Hotels in Cary
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
beachcrazy59 Edgewood, Maryland
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330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Edgewood, Maryland
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

August 27th, for 3 days. Room 512. Room was clean, bathroom was clean, bedroom was clean. Everything as usual. I asked for extra towels on the reservation that I made over a month before, they were not in the room when I got there. that evening I stopped by the front desk to inquire about it and they she said... More

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EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear beachcrazy59: Thank you for your loyalty to our hotel and for your nice review. Thank you for being a Senior Contributor with TripAdvisor. I am sorry for the difficulties that you experienced in getting the extra towels. I will check our communication processes to make sure we are more on top of it for all of our guests. Thank... More

Lake Mary, Florida
Contributor
17 reviews 17 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for two days here with my wife and two daughters. We were in town for a family wedding.Overall we had a very pleasant experience. The location of the hotel is perfect. Off the main road just far enough to be considered secluded but not too far to drive to. The layout of the building is pleasing to the... More

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EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear joesupra: First, congratulations to your relative on their recent marriage. Embassy Suites is a great hotel for families like yours and I'm glad that it worked out so well for you. The hotel is convenient to many restaurants and retail as well as I 40 and RDU but has the feel of a secluded location. I hope to see... More

1 review
2 of 5 stars Reviewed 2 weeks ago

I would not advise this hotel. One day when arriving in the evening (after having been absent the whole day), my door was open. Probably housekeeping forgot to close the door. Later I appeared that some of my clothes were missing. After 1 week of emailing and phoning, the hotel was not able to give me any answer.

Review collected in partnership with Embassy Suites Hotels

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EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear 20ginoc: I am sorry about the experience that you had at our hotel. I have just become aware of your circumstances and we are attempting to reach you to assist in resolving your concerns. I apologize that our housekeeping team has not been as responsive as we expect or as efficient as they usually are. I will assure that... More

fayetteville
Contributor
19 reviews 19 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Absolutely flawless experience that encouraged me to write a positive review for this hotel and their wonderful staff. Everything they do is centered around treating you well and from my experience, anything you would require they will do their best to accommodate you with respect and a good attitude. I would rather stay here than most hotels I have experienced... More

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EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear silverwings1000: Thank you for choosing us and for your very generous and gracious comments on our hotel. Josh is our Front Office Manager. He leads an AMAZING service team at our desk. Any one of them will do all that they can to Make It Right for you while you are with us. I hope to see you on... More

Greenville, North Carolina
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed here as part of a Baha'i youth conference on volunteerism and community building that was also held at this hotel. From the rooms to the food to the quality of the conference rooms, Embassy Suites simply could not have provided a better experience. The suites themselves are spacious, clean, and stocked with everything you might need. Everything... More

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EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear Shelly T; Welcome to Embassy Suites and welcome to our Embassy Suites Hotel. Thank you and your group for selecting our hotel. What a great match up of facility, local amenities and services for your group. I am delighted that it worked out so well for you. The hotel is located near I-40 but in a park-like setting. There... More

Nampa, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We couldn't be more happy with our stay at Embassy Suites! Most beautiful, and accommodating hotel you could ever ask for! HIGHLY recommend in every way!!! :) Customers for life!!! <3 The breakfast was AMAZING!!! The happy hour from 5:30-7:30 was unbelievable! Our baseball boys got a little restless, and went out and discovered the basketball court, and started a... More

Review collected in partnership with Embassy Suites Hotels

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EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear Kyndal F: Thank you and your organization for choosing our hotel. We are very proud to be the home hotel for USA Baseball. I am delighted that the boys had fun on our basketball courts. What a great way to finish up the day with a group of athletic young men. Thank you for your very gracious comments on... More

Raleigh, NC
Top Contributor
126 reviews 126 reviews
41 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We recently stayed at this Embassy Suites. It like most Embassy Suites had nice rooms and a nice breakfast buffet. I often stay at Embassy Suites as they are consistent in service and comfort, and this one is no exception. The location off of Harrison is good for RTP, Cary, and Raleigh. It is close to Bass Pro Shop, Ruth... More

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EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear Gregory M: Thank you for choosing our hotel and for being a TripAdvisor Top Contributor. We are proud of the service team and I am delighted that they made your stay all the better. We are located conviently to the RDU airport, I-40 and walking distance to a great many varied dining choices. I hope to see you on... More

Fayetteville, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Excellent stay if you disregard the fact that housekeeping cleaned my room and took my soft drink from the mini-fridge before I had checked out. From now on I will remember to leave a do not disturb sign hanging on the doorknob until I actually check out. Then maybe housekeeping will stay out. Oh and the pillows were too small... More

Review collected in partnership with Embassy Suites Hotels

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EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear Heather K: Thank you for staying with us. I apologize for the suite attendant removing your soda before you had vacated the room. We ask them to leave any guest item until all of personal belonings have been removed by the guest. You will glad to know that we will be changing out all of our pillows by year... More

Rockingham, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Stayed on a business occasion. Unable to take advantage of, but nonetheless aware of, great amenities. The breakfast alone is worth the stay. Multiple TVs, privacy areas within the suite, and comfortable attractive lobby and dining area. All top choice.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear Haywood W: Thank you for staying with us on your recent corporate visit. Thank you very much for your great rating and comments on the suite and amenities. Embassy Suites is a great value buy for corporate travelers and the room is very functional as an office on the road. I hope to see you on your next visit... More

1 review
2 of 5 stars Reviewed August 10, 2014

Breakfast meats all placed in same dishes, Breakfast items not labeled. Not friendly to those that have dietary restriction, food allergies, or health restrictions. Not enough staff to keep the tables clean during breakfast in the large eating area. Banquet item not prepared as ordered.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
EmbassyCary, General Manager at Embassy Suites Raleigh - Durham/Research Triangle, responded to this review

Dear 331abdulz: Thank you for staying with us. I am sorry that we disappointed you with our breakfast offerings and service. I will use your comments with our food service teams to improve all guest experiences in the future. Thank you for writing. Russ Smith General Manager More

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Additional Information about Embassy Suites Raleigh - Durham/Research Triangle

Address: 201 Harrison Oaks Boulevard, Cary, NC 27513
Phone Number:
Location: United States > North Carolina > Cary
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Raleigh - Durham/Research Triangle 3.5*
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Also Known As:
Embassy Suites Cary
Cary Embassy Suites

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