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Extended Stay America - Raleigh - Cary - Regency Parkway South

2.5 of 5
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3100 Regency Pkwy., Cary, NC 27511
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1 room 1 guest
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Extended Stay America - Raleigh - Cary - Regency Parkway South
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45 Reviews from our TripAdvisor Community

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Traveler rating
    17
    7
    5
    6
    10
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11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Worth, TX
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed today NEW

The room was clean and the staff friendly enough, but the very thin walls made for a sleepless night. bad enough that our neighbors decided max volume on the TV was a good idea at midnight (had to call the front desk) but they also had a small baby that woke up crying several times during the night and it... More 

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Buffalo, New York
1 review
4 of 5 stars Reviewed 1 week ago

Had a wonderful 4 days here. The front desk clerks were very helpful and pleasant. The housekeeping policy was clearly explained when we checked in, and we had no problem with that. Clean towel and sheets were always availble.The room was spacious and comfortable. Can't wait to come back

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Nashville, Tennessee
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This property has just finished a full renovation. It is comfortable and spacious. The kitchen has full size appliances and there is a spacious closet. Very close (walking distance) to the Koka Booth Amphitheatre which has great concerts!

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New Bern, North Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 30, 2015

Check was very easy. I needed a room with a walk in shower and they had one just right. Easy to get around in and the room was first floor and very quite. Kitchen was very well equipped and easy to navigate. The eating table could of been larger and the bedside lamps had a wall light switch which made... More 

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Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our comfortable rooms and your fully equipped kitchen during your stay with us. It thrills me that our room was very convenient and easy to move around in for you. Once more, thank you for posting your review. We look... More 

Cary, North Carolina
1 review
5 of 5 stars Reviewed June 26, 2015

This hotel has been really the best I have visited in years-- especially as an extended stay hotel. The rooms are spacious, & very clean & have everything that a guest needs. Also, the staff have been the kindest and most hospitable front desk, housekeeping, & maintenance staff. My 3 children, husband & I have been guests at this hotel... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with our clean and spacious rooms. I truly appreciate your comments regarding our friendly and accommodating staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More 

A TripAdvisor Member
5 of 5 stars Reviewed June 24, 2015

My family and I have been staying at this property while we are looking for a home. We have seen a massive change since we first got here. The staff from Katie Lynn on down are fantastic and will do anything they can to fix anything that may arise! All I can say is thank you to all of them!... More 

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Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that we were able to provide you with a home away from home experience! I am proud of our staff for providing you with accommodating customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Wellington, Florida
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 19, 2015

This hotel was good for its purpose, efficiency and economic; we were able to bid for a good price at priceline and we've gotten what we've paid for. 3 days, no room cleaning, no towels change, no bed made. My brothers and I had to do our room chores to keep the room fit.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you for taking the time to write a review of your stay. I apologize our housekeeping services were not explained thoroughly upon check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In addition, we always offer upon request, a complimentary exchange service at the... More 

Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2015

This property is finally getting the upgrades it needs. The Staff is always welcoming and helpful. The Manager Katie Lynn is always accommodating to make your stay welcoming and friendly. Asia will always greet you with a big smile and hello !! I've become a regular when traveling though the area and looking for the completion of their upgrades.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you so much for sharing your experience with us. I'm thrilled that you enjoyed your stay! I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Rocky Mount, North Carolina
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 20, 2015

This hotel is terrible. The room we were given was classified as a non smoking room but the room smelled terrible. The couch was so dirty that we asked for a sheet to drape over it so we could sit on it. There were 4 people that checked in and we only had 2 wash cloths. When we asked for... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your room was not clean upon check-in. To provide a clean room at an affordable price is our main goal and I apologize that we failed. To make sure this doesn't happen again, I am sharing your experience with my housekeeping team. We do offer... More 

Great Neck, New York
Level Contributor
200 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
2 of 5 stars Reviewed April 20, 2015

This place is really struggling. I had a lot of issues with my stay. First of all, the check in process was deplorable. The clerk was not able to understand the computer process for my Hotwire reservation and it took an hour for her to finally give me a room but she said my credit card might be charged for... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the issues at check-in. In response to your feedback, I am reviewing our billing process with my front desk team. I am surprised to hear that there were items missing from the room upon check-in, I will... More 

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