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Extended Stay America - Raleigh - Cary - Regency Parkway South

2.5 of 5
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3100 Regency Pkwy., Cary, NC 27511
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Extended Stay America - Raleigh - Cary - Regency Parkway South
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Ranked #19 of 22 Hotels in Cary
A recent review
5 of 5 stars Reviewed April 12, 2015
Nedrah A Bridgewater, Massachusetts
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37 Reviews from our TripAdvisor Community

Traveler rating
    13
    5
    3
    6
    10
See reviews for
7
5
7
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Rocky Mount, North Carolina
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 20, 2015

This hotel is terrible. The room we were given was classified as a non smoking room but the room smelled terrible. The couch was so dirty that we asked for a sheet to drape over it so we could sit on it. There were 4 people that checked in and we only had 2 wash cloths. When we asked for... More 

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Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your room was not clean upon check-in. To provide a clean room at an affordable price is our main goal and I apologize that we failed. To make sure this doesn't happen again, I am sharing your experience with my housekeeping team. We do offer... More 

Great Neck, New York
Top Contributor
189 reviews 189 reviews
168 hotel reviews
322 helpful votes 322 helpful votes
2 of 5 stars Reviewed April 20, 2015

This place is really struggling. I had a lot of issues with my stay. First of all, the check in process was deplorable. The clerk was not able to understand the computer process for my Hotwire reservation and it took an hour for her to finally give me a room but she said my credit card might be charged for... More 

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Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the issues at check-in. In response to your feedback, I am reviewing our billing process with my front desk team. I am surprised to hear that there were items missing from the room upon check-in, I will... More 

Bridgewater, Massachusetts
1 review
5 of 5 stars Reviewed April 12, 2015

Wife and I stayed in the area for surgery. Was happy to know there were such caring people working for the hotel especially a young lady named Danielle. 5 star customer service! Can't wait to visit again for recreation. - Paul and Nedah in Boston

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1 review
5 of 5 stars Reviewed April 10, 2015 via mobile

Ms. Judy, is always welcoming when we return from a hard day of work. Shes so sweet! Brittney is very helpful and knowledgeble of the area. Shes always ready to assist and crack a joke!! Keisha is always smiling when we are leaving in the morning. I love the smile on Miss. Ashley she always happy and that makes the... More 

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Dallas, Texas
Top Contributor
60 reviews 60 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 9, 2015 via mobile

What a DUMP. Dirty halls, dirty room, dirty carpets. The non smoking room was on a smoke filled hall and 3rd floor. My wife was choking and coughing so much I thought we were going to leave and maybe go to the hospital. The room stunk and smelled of smoke and stale mold filled OLD bar. On the way to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you experienced maintenance and cleanliness issues during your experience with us. As this hotel’s manager, I can assure you that I have reviewed the cleanliness issues you mentioned with our housekeeping staff to ensure your experience is not repeated. I really appreciate you... More 

Nashville, Tennessee
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 28, 2015

I was staying in Cary near the Amphiteatre on business and booked a week at the Extended Stay. It's a well kept with a full kitchen and comfortable work space and pull out sofa. Front desk was helpful in getting kitchen items and coffee for the room. I would stay here anytime when returning to this area. A great value-

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you for sharing your recent stay with us. I am pleased you found our rooms to be comfortable and enjoyed our fully equipped kitchens and spacious work spaces. It’s great to hear that our front desk staff was helpful in assisting you with obtaining kitchen supplies. Thank you for choosing Extended Stay America Regency South, we look forward to... More 

Michigan
1 review
5 of 5 stars Reviewed February 24, 2015

In town for business, was bumped to this hotel, but the service was better than the 3-star where my company normally stations me. The manager and staff all have 4-star attitudes. Very accommodating. Needed to switch rooms due to a water leak, and the manager showed me several rooms to make sure I was satisfied. All employees including maintenance and... More 

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Manager_11525, Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you for taking the time to review your recent stay with us. I am thrilled to hear you enjoyed our clean rooms and friendly staff. My apologies for the water leak you experienced during your time with us, but pleased we were able to find you a more comfortable room. We look forward to hosting you on your next... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2015

I stayed for a week. Yes, it's not a Sheraton or Marriot but for the money I paid I get a clean room with everything I need. My request (I had one about an iron and iron board) was addressed promptly.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - Cary - Regency Parkway South, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you found our hotel to be such a good value. We take pride in providing clean rooms and excellent service at a great price. I am pleased to hear we were able to fulfill your request of an iron and ironing board promptly. Once... More 

Cary, North Carolina
1 review
5 of 5 stars Reviewed December 1, 2014

I am a professional working in the Cary area and stayed at Extended Stay America for almost 4 months while waiting to purchase/close on a house. I was very impressed with the professionalism and attentiveness of the staff. The staff provided a friendly environment and was always available including at odd hours. It was nice having access to freshly brewed... More 

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Fayetteville, North Carolina
1 review
1 of 5 stars Reviewed November 14, 2014

Check in was at 3pm, I arrived at 3:27pm and was told the room wasn't ready do to a call in. Not my problem. They quickly found a room. We get to the room and we felt like we were back in the 80's. It is obvious the hotel has not been refurbished in awhile. The carpet was disgusting. The... More 

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