Homewood Suites by Hilton Raleigh/Cary (Cary, NC) - Hotel Reviews

g2ggilbert

Goldsboro, NC

Senior Reviewer

10 reviews

6 helpful votes

“Homewood Suites by Hilton weekend getaway!”

Reviewed January 16, 2012

Nice location that I hidden and quiet wooded surroundings that suppress the noise of highway 64 and other busy thorough fairs. Clean hotel with comfortable guest lobby and huge stones fireplace. Room was spacious and clean for a less than new hotel. Breakfast was adequate, server (Sarah) was very friendly and sociable with guests. Good location for access to medical... More

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tjmcgraw

Florida

Senior Reviewer

7 reviews

2 helpful votes

“Comfortable Stay”

Reviewed October 26, 2011

1

person found this review helpful

Stayed in Cary, NC in November 2011 in a Queen suite. The hotel has a nice homey feel to it. The rooms are large and have a seperate kitchen and living room, which is always a bonus. The gym, although small, had a couple of treadmills, with TVs, and some free weights. The equipment was nicely maintained and seemed fairy... More

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cptnalaska

Fairbanks, Alaska

Senior Reviewer

9 reviews

1 helpful vote

“Unique parklike setting; quiet and pleasant rooms.”

Reviewed October 12, 2011

I frankly don't understand the several poor reviews...We visit my wife's relatives every year and this is by far the best location we have found in Apex-Cary. There are nice walking trains nearby, and several good eateries a short walk away. We have stayed here for several week-long visits and have never been disappointed. We've had good experiences with the... More

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Cptnalaska, Thank you for continuing to stay with us at Homewood Suites Cary! Our goal is to always provide the very best guest accommodations. It is not often that guest feel the need to comment when they have a great stay and we do really appreciate you making that effort! We will continue to try our very best and we... More

Tess M

Dallas, Texas

Contributor

18 reviews

3 helpful votes

“Great Place”

Reviewed October 7, 2011

Very friendly people, good breakfast every day and good dinners from Mon-Thurs. free! The staff are very helpful... even print out directions to your chosen destination. Room are very spacious and very clean. It was a very good stay and centrally located to the Raleigh, Cary, and Durham areas. More

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Thank you for completing our online survey and for choosing to stay with us at Homewood Suites Cary! Our goal is to provide the best accommodations and service in the lodging industry today. We are very pleased that we could provide you with the best service and accomodations during your stay! Thank you for being our guest and for being... More

bflo_grl

Buffalo, NY

Reviewer

4 reviews

5 helpful votes

“Cozy hotel with great breakfast and really nice staff”

Reviewed September 8, 2011

1

person found this review helpful

This was my first stay at Homewood Suites. I travel a bit for work and tend to gravitate towards accommodations that provide the extras (breakfast, parking, internet) without charging me the extra fees. From the moment I arrived, the front desk staff was extremely welcoming and even checked in on me shortly after my arrival to make sure everything was... More

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bflo_girl, Thank you so much for your review. We strive to offer 100% guest satisfaction to all of our guest and I am very pleased that this was accomplished during your stay. Many people do not take the time to review hotels when they have experienced a great stay and we thank you for taking time out of your busy... More

WildHorseAdventure

Corolla, North Carolina

Reviewer

5 reviews

1 helpful vote

“Worlds rudest stafg”

Reviewed August 27, 2011

The rooms are nice. Make sure to avoid the larger lady that works on the morning shift. She had her cell phone ringing in het pocket during breakfast and was extremely rude. Personally I would not come back here. More

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WildHorseAdventure, I want to thank you for choosing to stay with us at Homewood Suites Cary as well as for taking the time out of your busy schedule to post your review for our hotel. I also want to apologize if our staff was rude to you and I would love to have more details on the situation to ensure... More

cltm

Columbia, MD

1 review

4 helpful votes

“BED BUGS”

Reviewed August 13, 2011

4

people found this review helpful

FIRST I WANT EVERYONE TO KNOW THEY HAVE BED BUGS! my daughter woke up in the middle of the night and said she saw a black bug. I turned the lights on, pulled the blankets off of my son's bed and bed bugs were scurrying away! there were a few blood stains on the sheets from them. I actually caught... More

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Dear Cltm, I want to apologize for the unfortunate experience that you and your family had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations. We are working closely with a professional pest control company to address and rectify any areas of the hotel that... More

BritBoyInFL

Saint Cloud, Florida

Senior Contributor

35 reviews

21 helpful votes

“Not on my 'Places to Stay in Cary, NC' list !”

Reviewed August 8, 2011

I'll keep this short; Incredibly small NON Suite room(435, 18" from foot of bed to TV unit on opposite wall), Incredibly Noisy A/C, Incredibly poor internet speed, Below average breakfast buffet ! There are MUCH better options in this area ! and this review is from a dedicated Hilton Honors traveller. More

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Dear BritBoyInFL, As the Assistant General Manager of the Homewood Suites by Hilton Cary, I am concerned when a guest has a stay that is less than 100% satisfactory. Our goal is to provide the best accommodations and service in the lodging industry today, and I regret that this did not occur during your recent visit to our Homewood Suites.... More

paxboy

Fort Wayne, Indiana

1 review

1 helpful vote

“We were Disappointed”

Reviewed July 2, 2011

1

person found this review helpful

We were in a handicaped room. It was small with a double bed. The bath room, which was supposed to be handicapped friendly, was not really that friendly. There was no grab bar becide the commode. My husband had a fall, because of this. We reported the incident. we have not heard back from the management. No room should be... More

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Dear Paxboy, On behalf of Homewood Suites Cary, kindly accept our sincere apologies for not (giving you the high standard of hospitality which is the general norm of our hotel). We sincerely regret the inconvenience caused to you because of this. Please accept this as a formal apology for your disappointment during your stay. It was not our intentions to... More

Reece1125

Duluth, Georgia

Senior Contributor

23 reviews

6 helpful votes

“Nice Hotel”

Reviewed June 28, 2011

My daughter's basketball team (and parents) stayed at Homewood during a tournament at UNC. It started off a little rocky when they could not find my reservation! I must admint I was not a happy camper behind this especially since I was the one who made all the reservations! Lukily, they did have some vacancies so I was able to... More

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Dear Reece1125, Thank you for the taking the time to write a review. Although, I do believe that maybe you have the wrong hotel for your review and it may have been our sister hotel closer to UNC. We always welcome wonderful comments but also want to make sure that the review is to the proper hotel. Once again thank... More