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All 14 Burlington hotels

Holiday Inn Express Burlington

2.0 of 5 Hotel   |   2701 Long Pine Rd, Burlington, NC 27215
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Ranked #6 of 14 Hotels in Burlington
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
highendfun Fort Myers, FL
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92 reviews from our community

Traveler rating
    31
    37
    9
    7
    8
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43
10
5
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Myers, FL
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 3 nights with my family during visiting weekend at Elon University. The hotel was clean and comfortable and well located for visiting Elon. On the second night, there were no towels left in our room. The following morning I went to the front desk who informed me there were no clean towels in the entire hotel. A guest... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear highendfun, Thank you for providing us with a very considerate review and for staying with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are sorry for any inconvenience and confusion our cleaning staff may have caused during your stay. The feedback we receive... More

A TripAdvisor Member
1 of 5 stars Reviewed 5 weeks ago

I called the Manager, Joe Moore about the issue of the hair straightener. He assured me that he would take care of the problem and call me back. First when he called back I was accused of never staying there or paying for the room. After I found the receipt that is put under the door at the end of... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Valued Guest, Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I am very disappointed to hear about the unsatisfactory customer service you received. Please accept our sincere apologies for any shortcomings you may have experienced.... More

1 review
2 of 5 stars Reviewed September 7, 2014

My family and I came in the back door late from a football game. There is a small step up which is not well labeled. It is painted yellow, but cannot be seen in the dark. My mother tripped and landed face down on the tile; fortunately, she only suffered some mild bruising and muscle soreness, but it could have... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Cynthia G, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager... More

Chester County, PA
Top Contributor
65 reviews 65 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 4, 2014

Other hotels in Burlington may be a bit nicer, but for the price, you can't beat the HIE. Very nice staff. Free Wifi. Clean room and bathroom. For two nights, it was about $60 - 80 cheaper total than the other places.

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Rockville, Maryland
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 19, 2014

The Burlington Holiday Inn Express is conveniently located right off 85 and just a short distance from abundant shops and restaurants, perfect as you are passing through going north or south up I-85. A very pleasant reception/living area greets you as you enter the hotel and the room decor is very modern and stylish. However, the room we stayed in... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Lisa D, Thank you for your recent stay and for taking the time to share your experience online. We are pleased that you found our location convenient and reception area very pleasant. On the other hand, I am sincerely sorry for the unacceptable service you have received from our staff, and that the cleanliness of the room was a... More

Norwalk, Connecticut
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 19, 2014

I take off one star because the lobby flooring and elevators need attention. Rugs need a good shampoo in and elevators need cleaning otherwise the room was perfect! Great beds and pillows. Nicely decorated. Coffee maker, microwave and mini fridge. Beautiful and clean bathroom. Movie channels. Nice pool area and decent complimentary breakfast bar. Brand new fitness center with several... More

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Arkansas City, Kansas
1 review
2 of 5 stars Reviewed August 18, 2014

My family stayed here for 2 nights while in town to drop my kid off at the local College. I left my $125 Chi hair straightener on the bathroom counter when I left on accident. It was still cooling and I thought I will grab it on the way out but forgot to. Went back the next morning as I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear yankeesgirlks, First of all, thank you very much for your recent stay at our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are hospitality professionals who pride ourselves on delivering a world class experience. For that reason, the comments are troubling... More

Midlothian, Virginia
1 review
2 of 5 stars Reviewed August 16, 2014

The hotel staff was outstanding, with a professional, courteous and a genuine "Can I help you?" approach. HOWEVER, the rooms' state of cleanliness was horrible. My family and I checked into the hotel around 6 pm and were pleasantly welcomed and taken care of. We had reserved a room with 2 queen beds for three adults and a child. Upon... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Felix D, Thank you for taking the time to express your thoughts and concerns about your recent stay. It is nice to know that you found our staff to be accommodating. However, it is regretful that the state of the room was a disappointment. Your comments will be addressed with management to ensure similar instances do not happen again... More

Clearwater, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014 via mobile

Stayed here two nights for a family reunion. Great location to all my needs. Great staff,clean, comfortable amenities and close to eateries of your choice.. Not sure why previous reviewer did not see well known steak house chain 30 feet from the hotel entrance. Cheers!

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Charleston, West Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed July 24, 2014

Clean with very helpful staff. Close to several restaurants but no red lobster or any steak restaurants but most fast food restaurants and some good mom and pop places. Be careful their are a few stop signs along street past hotel with 4 way stops that are easy to miss.

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Additional Information about Holiday Inn Express Burlington

Address: 2701 Long Pine Rd, Burlington, NC 27215
Phone Number:
Location: United States > North Carolina > Burlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Burlington 2*
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