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Courtyard by Marriott Burlington

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3141 Wilson Drive, Burlington, NC 27215
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1 room 1 guest
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Courtyard by Marriott Burlington
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83 Reviews from our TripAdvisor Community

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Traveler rating
    43
    23
    8
    9
    0
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34
2
5
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Portland, OR
Level Contributor
173 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here one night prior to visiting Elon University. It is really a 2 star property, but I gave it 3 stars because the staff went above and beyond to make our very short stay in the area pleasant.

Was this review helpful? Yes
Katie D, Director of Sales at Courtyard by Marriott Burlington, responded to this review

There seems to be no one-size-fits-all measurement to rate a hotel's value. Hotel star ratings can be confusing, and the classification system was recently revamped to take all hotel data—amenities, media reviews, customer experience, and professional benchmarks—into a weighted average ranking. Despite efforts to improve rankings, it seems that quality is (for the most part) subjective, and will vary by... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We did show up later an evening without reservations. With that being said. The cost was ridiculous for this room. Very high priced for low quality room. No fun to having to hunt for bathroom light. When paying over $200 for a room you expect quality not just a bed. Best part about the stay was the extremely helpful and... More 

Was this review helpful? Yes
Katie D, Director of Sales at Courtyard by Marriott Burlington, responded to this review

Thank you for taking the time to review The Burlington Courtyard. We truly value our guest's opinions, and we apologize that we did not meet your expectations this past week. Our mission is to make everyone feel welcome and at home, while providing the best possible guest service. We hope this latest trip will not discourage you from coming back... More 

Virginia
Level Contributor
186 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Typical CBM experience. Nice front desk staff. Clean rooms. First room did not have a working light and no one could fix. Given another room quickly and efficiently although the room on the fourth floor had an AC unit that could not get the room quite the level of cold I enjoy when sleeping. We were on the front of... More 

Was this review helpful? Yes 2
Katie D, Director of Sales at Courtyard by Marriott Burlington, responded to this review

Thank you for taking the time to share your valuable review. While it was unfortunate there was an issue with the light in the first room and the air conditioner in the second, I trust the accommodating staff experience you described helped to somewhat alleviate your inconvenience. We apologize your stay was less than outstanding and your feedback was shared... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good: clean, friendly staff, pool, Starbucks coffee Bad: WiFi very slow and often experience connectivity problems. Even upgrading to the paid "high speed" WiFi does not help, and per my tests, only yielded about 2-3 Mbps download speed, which is nothing short of pathetic. And to charge people for that level of speed is robbery! Further, to find a drink... More 

Was this review helpful? Yes 1
Katie D, Director of Sales at Courtyard by Marriott Burlington, responded to this review

We appreciate your taking the time to let us know about your experiences at the property. While your stay was less than acceptable by our standards (and of course yours), the fact that you let us know, will help us correct these issues in the future and we hope you will return for a much improved visit. In reference to... More 

Hoboken, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I travel to this property several times a year on business and on my most recent trip realized that yet another fantastic employee was gone!! First it was Wren at the front desk then Jasmine in the bistro, now Kristen, the reason i began staying five years ago and continued even as the rate went above my company per diem,... More 

Was this review helpful? Yes 1
Katie D, Director of Sales at Courtyard by Marriott Burlington, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is so important to us and we always want guest expectations to be met when they arrive. We feel our wonderful employees are the backbone of our hotel, but like most industries, we encounter personnel changes from time... More 

Tucker, Georgia
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 27, 2015

Hotel is very good, rooms redone and front desk staff very helpful. Upgraded since last year, rooms very nice and would definitely continue to stay there BUT the breakfast is terrible! The continental used to be good, this time there was no fruit, the oatmeal was dry and lumpy, there were only a few bread/roll items, it was laid out... More 

Was this review helpful? Yes
Katie D, Director of Sales at Courtyard by Marriott Burlington, responded to this review

Thank you for your valuable review. The experience at The Bistro you described is not characteristic of the level of service we work to provide, and we apologize breakfast was unacceptable. Your feedback was shared with the Bistro team and we look forward to your return and breakfast will be on the house! Safe travels! More 

Meadville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2015

Friendliest and most accomodating staff, thank you Angela. Clean,neat and close to everything. Getting our daughter to Elon college will stay again. Lots of nearby eateries and shopping. Large clean room.

Was this review helpful? Yes 2
Waunakee, Wisconsin
Level Contributor
96 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 17, 2015

This property was great thanks to the fabulous lady at the front desk when we checked in. I think her name was Genevieve ( I should have written it down). She was friendly, helpful and just overall awesome. The property was clean and the rooms were quiet. If I return to the area, I would definitely stay here again

Was this review helpful? Yes 1
Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed July 6, 2015

Clean, convenient friendly staff. Perfect trifecta! Stayed over the 4th of July to see my son and the Burlington Royals and enjoyed all aspects of staying at the Courtyard in Burlington. Would recommend this hotel to anyone staying in the Burlington area. Great Value!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Katie D, Director of Sales at Courtyard by Marriott Burlington, responded to this review

Thank you for your kind review and sharing your experience with our TripAdvisor readers. We value all our feedback from our guests. I am happy to hear our service added to an already memorable weekend for you and we look forward to your many returns to the area to see your son pitch for the Burlington Royals. Best of luck... More 

Durham, North Carolina
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 5, 2015

Needed a hotel last minute, this Courtyard is nicely updated with a modern lobby and rooms. The bed was extremely comfortable and the room had a nice balcony. I used the pool which had nice lounge chairs and umbrellas. Starbucks bistro for am was nice too. Friendly front desk staff.

Was this review helpful? Yes 1
Katie D, Director of Sales at Courtyard by Marriott Burlington, responded to this review

Thank you for taking the time to share your comments with us. It will be wonderful for me to share your comments with our Front Desk team – they work very hard to make sure our guests are comfortable and they do appreciate the thank you' s they receive from our guests! Since our renovations, we have received much positive... More 

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