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Sugartop Resort

Sugartop Resort, Banner Elk, NC 28604
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Sugartop Resort
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Ranked #4 of 5 Hotels in Banner Elk
A recent review
3 of 5 stars Reviewed March 15, 2015
Kassie D Flowery Branch, Georgia
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21 reviews from our community

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    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Flowery Branch, Georgia
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2015

We booked a condo here out of value for a quick weekend up to try and ski. Since most or all units are privately owned and rented- I know my review is conclusive to the unit I rented (and don't remember the room number). However the unit we had was recently updated and I have no complaints. The over all... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 5, 2015 via mobile

This place is horrid!!! Stay at the slopes on Sugar Mountain. NOT THIS GOD FORSAKEN PLACE!!!! The parking is as bad as the staff. I'm leaving this place 4 days early if that tells you anything. #theysuck!!!!!!!!!!!!!

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Travelers are raving about these Banner Elk hotels

Sydney, Australia
Top Contributor
114 reviews 114 reviews
22 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed December 28, 2014 via mobile

Firstly, the rooms in the towers are privately owned and rented out to guest ... Rules are made to satisfy the owners and clearly the ones paying the bills (those on vacation) are treated like the second class. The check in at the gate seems all to much for staff (security). Thank god there was only 3 cars in front... More 

Was this review helpful? Yes 4
Bug Tussle
Top Contributor
220 reviews 220 reviews
28 hotel reviews
686 helpful votes 686 helpful votes
5 of 5 stars Reviewed June 3, 2014

This is a condo building. If you have ever owned a condo and been on the board of directors, you know all the problems that can occur and all the rules to make to try to stop them from happening again. We got our stay for free from an owner whose condo is well decorated . . . well it... More 

Was this review helpful? Yes 3
North Carolina
Top Contributor
93 reviews 93 reviews
19 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed October 1, 2013

We visited in late September as guests of a condo owner (the owner was with us). Upon arrival, we were given a visitor's pass (the owner had his car there already), and we were told to drive up and park in any spot NOT marked Reserved. There were plenty of available spots very close to the building. We unloaded and... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2013

We loved our stay Would recommend it. They have an indoor pool with glass wall views of the mountains outside. Our view was grandfather mountain from our balcony. You could actually see people walking on the swinging bridge using the owned telescope Unit was updated with flat screen high def tv's and wifi. It was a great desl

Was this review helpful? Yes 1
Reidsville, NC
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 23, 2013

Wow. This place has place has the worst customer device I have ever experienced. Unbelievablely rude staff members and the residents were cold and very unwelcoming. Security was called to warn us that if are 5 year old was caught jumping into pool the again we would be asked to leave. I would completely understand if signs were posted. But... More 

Was this review helpful? Yes 8
Myrtle Beach, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2013

We Stayed Christmas Week 2012 and everything from the security, the front desk staff to the outstanding amenities along with the most spectacular views from the nicest condo we have ever rented was second to none. We have reserved the same week this year and have other family and friends renting three other condos. The free shuttle service to and... More 

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Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 13, 2013

I originally booked a 2 night stay and was told we would receive the 3rd night free because it had a 3 night minimum but decided to leave after the first night. The security guard when we first arrived was rude. The parking lot is a not big enough for the building which makes parking very difficult and the front... More 

Was this review helpful? Yes 6
Fuquay-Varina, North Carolina
Top Contributor
71 reviews 71 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stayed here with a group of friends and had a nice ti me. We do wish that they offered more than just 1 queen and 2 twins and then a pull out. We had to decide who was getting what (6 adults...3 couples). That is all that offer from what I understand. The rooms come with a kitchen and... More 

Was this review helpful? Yes 1
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