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Sugartop Resort

Sugartop Resort, Banner Elk, NC 28604
Sugartop Resort
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23 reviews from our community

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Traveler rating
    9
    4
    3
    1
    6
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4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Archer, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I think your enjoyment of Sugartop is dependent on the time of year you visit. We visited in late July, during the slow season, when we didn't have to worry about freezing our tushes off waiting for a shuttle bus. We found the staff and residents very friendly, and the wait for the shuttle bus was just a matter of... More 

Was this review helpful? Yes 1
Raleigh, NC
Level Contributor
118 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 1 week ago

For the price paid, this place was a very good value, especially during a busy GMHG weekend. We didn't think taking the shuttle was a big deal. As for the condo itself, it was quite dated but very clean and spacious. Kitchen was pretty well equipped, but we were lacking TP and bars of soap. Employees were nice. We were... More 

Was this review helpful? Yes 2
Flowery Branch, Georgia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 15, 2015

We booked a condo here out of value for a quick weekend up to try and ski. Since most or all units are privately owned and rented- I know my review is conclusive to the unit I rented (and don't remember the room number). However the unit we had was recently updated and I have no complaints. The over all... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 5, 2015 via mobile

This place is horrid!!! Stay at the slopes on Sugar Mountain. NOT THIS GOD FORSAKEN PLACE!!!! The parking is as bad as the staff. I'm leaving this place 4 days early if that tells you anything. #theysuck!!!!!!!!!!!!!

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 stars Reviewed December 28, 2014 via mobile

Firstly, the rooms in the towers are privately owned and rented out to guest ... Rules are made to satisfy the owners and clearly the ones paying the bills (those on vacation) are treated like the second class. The check in at the gate seems all to much for staff (security). Thank god there was only 3 cars in front... More 

Was this review helpful? Yes 5
Bug Tussle
Level Contributor
227 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 692 helpful votes
5 of 5 stars Reviewed June 3, 2014

This is a condo building. If you have ever owned a condo and been on the board of directors, you know all the problems that can occur and all the rules to make to try to stop them from happening again. We got our stay for free from an owner whose condo is well decorated . . . well it... More 

Was this review helpful? Yes 3
North Carolina
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed October 1, 2013

We visited in late September as guests of a condo owner (the owner was with us). Upon arrival, we were given a visitor's pass (the owner had his car there already), and we were told to drive up and park in any spot NOT marked Reserved. There were plenty of available spots very close to the building. We unloaded and... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 24, 2013

We loved our stay Would recommend it. They have an indoor pool with glass wall views of the mountains outside. Our view was grandfather mountain from our balcony. You could actually see people walking on the swinging bridge using the owned telescope Unit was updated with flat screen high def tv's and wifi. It was a great desl

Was this review helpful? Yes 1
Reidsville, NC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 23, 2013

Wow. This place has place has the worst customer device I have ever experienced. Unbelievablely rude staff members and the residents were cold and very unwelcoming. Security was called to warn us that if are 5 year old was caught jumping into pool the again we would be asked to leave. I would completely understand if signs were posted. But... More 

Was this review helpful? Yes 9
Myrtle Beach, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 20, 2013

We Stayed Christmas Week 2012 and everything from the security, the front desk staff to the outstanding amenities along with the most spectacular views from the nicest condo we have ever rented was second to none. We have reserved the same week this year and have other family and friends renting three other condos. The free shuttle service to and... More 

Was this review helpful? Yes 2
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Amenities