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All 5 Banner Elk hotels

Sugartop Resort

3.0 of 5 Hotel   |   Sugartop Resort, Banner Elk, NC 28604
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Sugartop Resort
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Ranked #4 of 5 Hotels in Banner Elk
A recent review
5 of 5 stars Reviewed June 3, 2014
HappyCamper409 Bug Tussle
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19 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Top Contributor
114 reviews 114 reviews
22 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Firstly, the rooms in the towers are privately owned and rented out to guest ... Rules are made to satisfy the owners and clearly the ones paying the bills (those on vacation) are treated like the second class. The check in at the gate seems all to much for staff (security). Thank god there was only 3 cars in front... More 

Was this review helpful? Yes 1
Bug Tussle
Top Contributor
209 reviews 209 reviews
26 hotel reviews
666 helpful votes 666 helpful votes
5 of 5 stars Reviewed June 3, 2014

This is a condo building. If you have ever owned a condo and been on the board of directors, you know all the problems that can occur and all the rules to make to try to stop them from happening again. We got our stay for free from an owner whose condo is well decorated . . . well it... More 

Was this review helpful? Yes 3
North Carolina
Top Contributor
84 reviews 84 reviews
19 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed October 1, 2013

We visited in late September as guests of a condo owner (the owner was with us). Upon arrival, we were given a visitor's pass (the owner had his car there already), and we were told to drive up and park in any spot NOT marked Reserved. There were plenty of available spots very close to the building. We unloaded and... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2013 via mobile

We loved our stay Would recommend it. They have an indoor pool with glass wall views of the mountains outside. Our view was grandfather mountain from our balcony. You could actually see people walking on the swinging bridge using the owned telescope Unit was updated with flat screen high def tv's and wifi. It was a great desl

Was this review helpful? Yes 1
Reidsville, NC
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 23, 2013 via mobile

Wow. This place has place has the worst customer device I have ever experienced. Unbelievablely rude staff members and the residents were cold and very unwelcoming. Security was called to warn us that if are 5 year old was caught jumping into pool the again we would be asked to leave. I would completely understand if signs were posted. But... More 

Was this review helpful? Yes 7
Myrtle Beach, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2013

We Stayed Christmas Week 2012 and everything from the security, the front desk staff to the outstanding amenities along with the most spectacular views from the nicest condo we have ever rented was second to none. We have reserved the same week this year and have other family and friends renting three other condos. The free shuttle service to and... More 

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Lexington, Kentucky
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 13, 2013

I originally booked a 2 night stay and was told we would receive the 3rd night free because it had a 3 night minimum but decided to leave after the first night. The security guard when we first arrived was rude. The parking lot is a not big enough for the building which makes parking very difficult and the front... More 

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Cary, North Carolina
Top Contributor
63 reviews 63 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stayed here with a group of friends and had a nice ti me. We do wish that they offered more than just 1 queen and 2 twins and then a pull out. We had to decide who was getting what (6 adults...3 couples). That is all that offer from what I understand. The rooms come with a kitchen and... More 

Was this review helpful? Yes 1
Maryville, Tennessee
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 25, 2013

Views were spectular, but thats all. NO parking. Must wait and take a shuttle to and from condo. Besides no parking they charge you $20.00 cash per night for a 2nd car.(met friends there) Found this interesting since you gave it to the security guard. and you still didn't park @ the condo. We called it beer money. Never actually... More 

Was this review helpful? Yes 3
Lakeland, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

Resort is located on the Tip Top of the mountain and is titled Sugar Top Resort.Resort is very clean and very nice.The service is very good.The rooms are clean and beatuiful.Nice indoor pool and work out room,sana.Location is good for many winter outdoor activites .

Was this review helpful? Yes 1
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Additional Information about Sugartop Resort

Address: Sugartop Resort, Banner Elk, NC 28604
Location: United States > North Carolina > North Carolina Smoky Mountains > Banner Elk
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sugartop Resort 3*
Number of rooms: 320
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