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All 5 Banner Elk hotels

BEST WESTERN PLUS Mountain Lodge at Banner Elk

1615 Tynecastle Hwy., Banner Elk, NC 28604-9708
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Ranked #2 of 5 hotels in Banner Elk
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90 reviews from our community

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Date Rating
Tallahassee, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2013

Hotel staff very friendly and eager to help. Unfortunately, the restaurant and lounge are closed indefinitely. When we were there the "only" ice machine was broken but we were able to get ice from the front desk. Would be nice to have some rooms with refrigerators/microwaves if staying more than a couple of days. Breakfast was good for hotel buffet... More

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Orillia, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 2, 2013 via mobile

My husband and I stayed on March 16&17 2013 as we where travelling to TN to see the NASCAR race. First off the mountains are very beautiful and the hotel is set in a very scenic area. As an employee of the Best Western franchise in Ontario, Canada I was very excited to check this lovely place out. The staff... More

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

It was nice and clean but the beds were small and some of the things we asked for, they were out of them. Free breakfast was good but ran out of things to early, not enough help to maintain it I guess

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Alpharetta, Georgia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 29, 2013

It's been a while since I have stayed in a Best Western. I usually try to stay in Marriott properties but since Banner Elk is a very small place I really didn't have too many choices. I was very pleasantly surprised by this hotel! I have a long list of great things about this hotel: -Although the rooms are outward... More

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Pensacola, Florida
2 reviews
5 of 5 stars Reviewed March 25, 2013

We booked at this location despite the poor reviews, because it is located so close to Sugar Mountain and this was only a two night trip. However, we were PLEASANTLY surprised by the QUALITY of the facilities and the EXCELLENT customer service of the staff. No noise from other rooms, abundant hot water in shower, breakfast buffet was better than... More

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Atlanta, Georgia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

We only spent one night-went up to Banner Elk to ski. This hotel is very close to the slopes. Nice enough. The staff were friendly. Free breakfast was pretty good. All in all a nice value and location is very good.

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bwbannerelk, Manager at BEST WESTERN PLUS Mountain Lodge at Banner Elk, responded to this review
March 19, 2013

Thank you for your response regarding our hotel. We are indeed very close to all area attractions including ski resorts, the Blue Ridge Parkway, great restaurants, etc. We take great pride in our guest service and the cleanliness of our hotel. We have just recently began including a hot buffet breakfast and we greatly appreciate the feedback. We appreciate you... More

Raleigh, North Carolina
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 10, 2013

the good thing is this is located close to sugar mountain but that is it. the walls are thin, the tub backed up, the hot water ran out, the breakfast buffet was awful, and the rate was 125 for the night. They prey on the fact that it is close to the slop but it was NOT worth the money.... More

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bwbannerelk, Manager at BEST WESTERN PLUS Mountain Lodge at Banner Elk, responded to this review
March 19, 2013

Thank you so much for your response regarding our hotel. I am upset to hear that your experience with us was not a great one. We take great pride in our guest service and the cleanliness of our hotel. Please know that if you ever have an issue during your stay with us, we want you to let us know... More

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Charleston, South Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2013 via mobile

Walls too thin, showers backed up, coffee gross, fridge didnt work. But bed was pretty but uncomfortable, tv was good and location was awesome. Shower was warm and room was clean. Breakfast was ok but understaffed and a little cold.

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bwbannerelk, Manager at BEST WESTERN PLUS Mountain Lodge at Banner Elk, responded to this review
March 19, 2013

Thank you very much for completing a review on our hotel. I am upset to hear that your stay with us was not a great one. We take great pride in our guest service and the cleanliness of our hotel and we take all feedback very seriously. We want to do everything we can to make sure any issues you... More

Cleveland, Tennessee
Senior Contributor
42 reviews 42 reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 5, 2013

Made our reservation based on Trip Advisor reviews so wanted to add another good one. The beds were awesome. New pillow tops and comfortable. Smoke free room was really smoke free. Monday breakfast was really good, Tuesdays was a little slim hard boiled eggs. I guess I'm being the ugly american. Staff really friendly and helpful. When we arrived the... More

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Wilmington, North Carolina
2 reviews
3 of 5 stars Reviewed February 24, 2013

Stayed here for a romantic weekend in Feburary. The hotel was fine. Close to all the slopes and friendly front desk staff. We had dinner in the restaurant which was very good. We heard there was going to be music in the bar so we came back later for a few drinks. That is where the night took a bad... More

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BEST WESTERN PLUS Mountain Lodge at Banner Elk
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Additional Information about BEST WESTERN PLUS Mountain Lodge at Banner Elk

Also Known As:
Best Western Plus Mountain Lodge At Banner Elk Hotel
Best Western Plus Mountain Lodge At Banner Elk Hotel Banner Elk
Best Western Banner Elk
Banner Elk Best Western
Address: 1615 Tynecastle Hwy., Banner Elk, NC 28604-9708
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Banner Elk
Amenities:
Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Banner Elk
Price Range: $
Official Description (provided by the hotel):
Experience outstanding customer service and convenient access to the Blue Ridge Mountains, Lee's McRae College and more at this pet-friendly Banner Elk, North Carolina hotel. Welcome to the BEST WESTERN PLUS Mountain Lodge at Banner Elk where guests will find friendly customer service, newly updated guest rooms and convenient access to a variety of Western North Carolina attractions. This Banner Elk area hotel boasts 100 spacious, well-appointed guest rooms featuring cable television and wireless high-speed Internet access. Hotel guests are welcome to take advantage of a variety of hotel amenities including an outdoor heated swimming pool, guest laundry, game room, picnic area, business services and meeting/banquet facilities accommodating up to 400 guests. The BEST WESTERN PLUS Mountain Lodge at Banner Elk also features a full service restaurant and lounge and is the only pet-friendly hotel in the area. Guests staying at this Blue Ridge Mountain hotel will have convenient access to a variety of outdoor activities including skiing and snowboarding at Sugar Mountain, hiking in the Blue Ridge Mountains, horseback riding and golfing. Families visiting the area will enjoy spending the day at the Orchards at Alta Pass or the Tweetsie Railroad Amusement Park. Grandfather Mountain, just nine miles from the hotel, provides scenic nature trails and ideal picnic areas. ... more   less 
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