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BEST WESTERN Mountain Lodge at Banner Elk

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1615 Tynecastle Hwy., Banner Elk, NC 28604-9708
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BEST WESTERN Mountain Lodge at Banner Elk
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BEST WESTERN Mountain Lodge at Banner Elk
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251 reviews from our community

Traveler rating
    81
    94
    52
    14
    10
See reviews for
101
73
14
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edgewood, Kentucky
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a second floor, pool view, room with a king bed and sofa. Great mountain views! The room was very comfortable, away from the street noise. All amenities, microwave, refrigerator, and TV, worked well. The shower, not so well. The pressure and shower head were fine. Adjusting the temperature, almost impossible! HOT was HOT! Scorching hot! The faucet had... More 

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bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review

Dear Valued Guest, Thank you so much for your thorough review! We always appreciate when our guests take the time to provide us with their feedback. Our hot buffet breakfast is one of our favorite guest amenities, and we are very happy to have Mary on our team. She does a great job and is always eager to meet and... More 

Apopka, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is very nice. The people that worked there were very knowledgeable about the area and could tell us different places to visit. Our room was clean and the view was gorgeous. We opened the blinds and could see the mountains. Our was very relaxing. The hotel lobby was nice. Love the fireplace. The price was reasonable too.

Was this review helpful? Yes
bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us during your winter trip. Our staff is always eager to share what we love about our home with our guests. We are situated in a magnificent area with some terrific views of the mountains, so I am glad that we were able to accommodate you in a room that... More 

saint augustine, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was a great hotel! It was clean comfortable and they had a great staff and it is very close to the slopes!! The breakfast was great and there was a large variety. I would definitely stay here again in the future!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwbannerelk, Guest Sevices Representative at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review

Thank you for taking the time to review our hotel, and your words toward our staff and amenities are very kind and much appreciated! If you are ever in our neck of the woods again, please don't hesitate to give us a call at (828) 898-4571. We are open twenty four hours a day, and seven days a week. We... More 

Athens, Georgia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

We booked this hotel on line for a last minute getaway to Beech and Sugar Mountains with college age kids. The exterior is dated and looks like an old roadside motel but the rooms are clean and comfortable. The entire staff at this hotel was excellent and so helpful. Tremendous customer service. And this is coming from someone who usually... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
bwbannerelk, Guest Services Representative at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review

Thank you so much for reviewing our hotel, and words cannot express how grateful we are toward your kind compliments to our staff. We pride ourselves on our customer service, and so it is always awesome for us when a guest acknowledges our efforts! We are glad that your experience with us exceeded your expectation, and if you find yourself... More 

Comox, BC, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

We love this hotel for visits to our son at Lees-McRae college in Banner Elk. Clean, friendly staff, great breakfast, good prices from Sun - Thurs. We enjoy the pool in summer, laundry facilities, popcorn and DVD availability.Too expensive on the weekends.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Taylorsville, NC
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 6, 2015

We checked in on a very snowy night and chose the hotel based on its proximity to Sugar Mountain. We were to go tubing that night (didn't make it in time because of the snow) and skiing the next day. The motel offered a convenient space and my husband talked me into it because of that fact. Our room was... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2015

We stayed here as an extra day after checking out of a condo due to icy roads. Staff was very helpful getting us in a room early. Pillows and beds were very comfortable, wifi worked well, and breakfast buffet was pretty good. Not the fanciest BW around but just what we needed!

Review collected in partnership with Best Western

Was this review helpful? Yes 2
bwbannerelk, Guest Services Representative at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review

Thank you so much for taking the time out of your day to review our hotel, and we are happy to have been able to assist you on your trip! We are so glad that you had a pleasant experience with us, and we are grateful for your compliments to our staff. If we are able to assist you in... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2015

We checked in on Feb. 9,-12, 2015. The staff was so friendly and the decor fit the theme of the area. Rustic mountain lodge but brand new and all fresh amenities. Everything worked and nothing was dated. Full hot breakfast, very nice surprise. I will certainly stay here again. Very close to the slopes. Everything close by.

Was this review helpful? Yes 2
bwbannerelk, Guest Services Representative at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review

Thank you so much for your review of our hotel, and we would like to extend our deepest gratitude for your compliments! A kind word goes a long way, and our staff is always appreciative when a guest praises our customer service! We are happy that you had a nice experience here with us in Banner Elk, and don't hesitate... More 

Plantation Florida
Top Contributor
108 reviews 108 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 19, 2015

Stayed for 3 nights Feb 10th - 12th. Check in was nice, they gave me a little bag of dog treats. Room was clean, everything worked. We ended up in a room in the back, next to a big field to walk our lab. Breakfast was nice, hot eggs, grits, gravy, sausage, biscuits, toast, fruit, pancake maker (the usual continental).... More 

Was this review helpful? Yes 1
North Carolina
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 16, 2015

Stayed the night with the kids so we could go skiing the next day. Have stayed here before - great location to ski resort - just what we needed - great price for a quick stay. Rooms were comfortable and spacious. Free breakfast is a great addition. Will keep this location as our go to place to stay when we... More 

Review collected in partnership with Best Western

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