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Hampton Inn Buffalo Williamsville

Certificate of Excellence
2.5 of 5
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5455 Main St, Williamsville, NY 14221
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Hampton Inn Buffalo Williamsville
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Ranked #3 of 11 Hotels in Williamsville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
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308 reviews from our community

Traveler rating
    190
    83
    17
    8
    10
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103
74
15
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Consistently clean, friendly staff and great location. My go-to hotel when in the Buffalo area. Many shops and restaurants in the area and not too far from all the colleges in the area. We have stayed at other hotels but this is our favorite

Review collected in partnership with Hampton

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Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

I wanted to take a moment and thank you for your recent review of the Hampton Inn Williamsville. We appreciate all the feedback we get from our guests. It keeps us always striving to do the best that we can do everyday with the product that we provide and the service that our guests receive. Being a frequent guests of... More 

Hamburg, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We always come back each year to get away for our wedding anniversary & always enjoy our stay. The rooms are clean and cushy. The staff is friendly & helpful. I love how comfy the beds and pillows are - wish I could take them home. Like the complimentary breakfast & Wi-Fi access. So many cool eateries close by. Look... More 

Was this review helpful? Yes 1
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

Happy Belated Anniversary!! I am so thrilled that you choose our hotel to spend your special day each year. We have such a great staff who really take pride in not only their jobs but, going above and beyond for our guests. The village is such a great little area with very unique dining options. That makes it a favorite... More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff was helpful, the room was clean and quiet and the breakfast was appreciated. Great location to enjoy Williamsville NY. Overall my experience was excellent and I would recommend this hotel to anyone visiting this area.

Review collected in partnership with Hampton

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Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

Thank you for taking the time to share your wonderful comments on Trip advisor. The Hampton Brand has definitely done a lot to their hotels over the years and specifically in Williamsville, we are fortunate to have such a unique property. Our location is great and our staff definitely goes out of their way to exceed every guests expectations. Should... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was well appointed,clean and well maintained. The room was large and airy. Bed was very comfortable. Pleasantly surprised at the welcome gift and having tea and coffee available at all times in the lobby was wonderful.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

Thank you for taking the time to review us on trip advisor. We appreciate your wonderful comments. It makes doing what we do so much more enjoyable when we have guests that have such great experiences. Our employees really take pride in their jobs and I will definitely pass your comments along to my team. Should your travels bring you... More 

Bobcaygeon, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My family and I booked this hotel based on reviews from Trip Advisor and because we love the Hampton Inn chain. This was by far the worst Hampton Inn we have ever stayed at we experienced horrible customer service, and a room that was more suited for a two star motel. Upon arrival we were not even greeted but rather... More 

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tcurtin, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Courtney W We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. As well, we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and... More 

Johnson City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We came in for a family event and were so happy we chose to stay at the Williamsville Hampton Inn. We arrived late and the staff was already waiting for us. They were friendly and accommodating from start to finish. When we asked for a restaurant recommendation on our second night, the girl at the desk gave an excellent suggestion... More 

Was this review helpful? Yes
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

Thank you for your great review on trip advisor. I know there are lots of places to stay in the Buffalo area and I truly appreciate that you chose us. We always pride ourselves on the product we have and the employees who make the Hampton Inn Williamsville the highly rated hotel it is in the Western New York area.... More 

NJ
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I like the Hampton Inn chain in general, and this one is one of the best I've stayed in. It was quiet and low-key, even more than I'd anticipated. Love that the parking and WiFi are free. Pool and breakfast both looked good, but didn't have a chance to try either of them out. Will definitely stay here again next... More 

Was this review helpful? Yes
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

Thank you so much for your wonderful comments on Trip advisor. Our staff truly takes great pride in being ambassadors for Hampton and really enjoy what they do. We do have a great location, which all of our guests get the opportunity to enjoy. Should your travels bring you back to the area, we hope that you will come see... More 

Milwaukee
Top Contributor
123 reviews 123 reviews
86 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed April 22, 2015

I\m a big fan of this HI - it's definitely one of the nicer properties I've stayed at with this brand and absolutely nicer than the grotty full-service Hilton I endured last week. The location is great - just a few miles away from the airport (they have a shuttle) and right on Main St. in cute Williamsville. That means... More 

Was this review helpful? Yes
tcurtin, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Dear Lovewine, As a manager of a hotel that is one of the nicest compliments that I can receive about my property and staff. Thank you because it means a lot. I appreciate your wonderful feedback and will pass it on to my staff. It makes doing what we do so much more enjoyable when we have guests that have... More 

Chester, New York
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 21, 2015 via mobile

Very comfortable and clean hotel. Staff was extremely friendly and courteous. Breakfast was delicious and plentiful. Pool area and hot tub very clean and well kept. Would absolutely recommend. Plenty to do in close proximity to hotel

Was this review helpful? Yes
tcurtin, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Dear bmisec2, Thank you for your recent review of your stay with us. We pride ourselves on exceeding every guests' experience with us and look forward to seeing them on future stays. I am glad you were able to enjoy breakfast and some of our amenities that we offer. We always like feedback about breakfast as we have put a... More 

Syracuse, United States
2 reviews
5 of 5 stars Reviewed April 20, 2015

The management staff is awesome. They have the team fully engaged in providing an outstanding experience. The rooms are always clean from top to bottom. The parking lot is free of debris. The hotel is close to shopping, dining, and entertainment.

Review collected in partnership with Hampton

Was this review helpful? Yes
tcurtin, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Mr LaFlair, Thank you not only for your review on trip advisor but also for being such a loyal guest to us. I know there are lots of Hilton Properties you can stay at when you are in the area, and we are always your first choice. It is very much appreciated. I will pass your comments on to my... More 

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