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All 11 Williamsville hotels

Hampton Inn Buffalo Williamsville

2.5 of 5 Hotel   |   5455 Main St, Williamsville, NY 14221
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Hampton Inn Buffalo Williamsville
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88%
Ranked #3 of 11 hotels in Williamsville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Robert R Paw Paw, United States
  • Overview
  • Reviews (232)
  • Photos (58)
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  • Room tips (27)
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232 people have reviewed this hotel

Traveler rating
    144
    61
    14
    7
    6
See reviews for
77
59
13
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Williamsville, United States
1 review
2 of 5 stars Reviewed 1 week ago

We stayed at this location for a girls soccer tournament. The girls were congregating in the hall, and were asked to find a room. As they were getting up to go to a room the staff member was yelling at them to hurry up. After check-out and arriving home the hotel emailed our group and told us we were not... More

Review collected in partnership with Hampton

Was this review helpful? Yes
tcurtin, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Rob B, Thank you kindly for the feedback you provided regarding your team's stay at our hotel. I want to personally apologize for any rudeness your group encountered from my staff. Regardless of the situation, we should always be handling ourselves professionally. I will review this with our staff. I'm sorry it seems we differ in perception regarding the disturbance... More

Paw Paw, United States
1 review
3 of 5 stars Reviewed 1 week ago

Price was too high for the value received. It was late and no other choices nearby. Next time we'll book ahead to a more economical location or a different chain. Breakfast was okay. Coffee was good. Hotel was clean and quiet, the employees were polite and friendly

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

Thank you for taking the time to review us on Tripadvisor. I know there are lots of hotel options in Buffalo/Williamsville so I really appreciate that you chose us for your travels. Summer time is the busiest time in Buffalo so we do offer a discounted rate that is only available on line called the advance purchase rate. It is... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Hampton-Inn Williamsville for two nights recently and really enjoyed our stay. It is a very nice hotel with clean rooms and friendly employees. Breakfast was great, lots to choose from. Pool and hot tub were clean and towels and complimentary coffee always available. Very Quiet and relaxing. It is a short drive away... More

Was this review helpful? Yes 1
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

I'm so glad you enjoyed your stay with us and thank you for taking the time to review us on Tripadvisor. I know there are lots of hotel options in Buffalo/Williamsville so I really appreciate that you chose us for your travels. Our entire staff does such a great job and they really take pride in their job and the... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We checked in without a reservation right off the road. Joy was very friendly and discounted our room nicely with our Honors card. Offered us their contracted gym only 10 minutes away vs their fitness room which we used and loved - World Fitness - the down side was the pool and hot tub were closed upon our return. Everything... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

I'm so glad you enjoyed your stay with us and thank you for taking the time to review us on Tripadvisor. I know there are lots of hotel options in Buffalo/Williamsville so I really appreciate that you chose us for your travels. Our entire staff does such a great job and they really take pride in their job and the... More

Oceanside, California
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Terrible customer service. Showed up to check our family in with rooms we had reserved a year in advance & was told there were no rooms in my name or for the confirmation # I had. Not a huge deal our family just split up & stayed with other family members. On our wedding day my fiancé went over to... More

Was this review helpful? Yes
tcurtin, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Hi Ashy316, I can’t express how sorry I am that you encountered a disappointing experience with regard to your booking. I see there was a misunderstanding with your reservation due to the fact that there were three separate reservations, one of which needed to be canceled and re-booked prior to your arrival owing to the fact that the limit was... More

Senior Contributor
28 reviews 28 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reasonably clean and well-situated but the hotel staff ranged from unhelpful/unknowledgeable to bordering on rude. Temperature control in the rooms was poor (too hot or too cold). The exception was the breakfast service, where the staff actually were helpful and accommodating.

Was this review helpful? Yes
tcurtin, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Dear travel4business, I’m very sorry to read about the level of service you experienced during your recent stay with us. Customer service is extremely important to us and I will be addressing your comments with all parties involved. We are training some new employees in becoming more familiar with the hotel and the area. Thank you for sharing this important... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I checked out the hotels on Trip Advisor for this area before booking. I was happy with this choice. The lobby was inviting, the room and bathroom was clean and comfortable. The pool and hot tub was really nice. The kids and I loved it! My husband used the gym and was pleased with it. He also took advantage of... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
tcurtin, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Dear 767trinab, Thank you for your recent review on trip advisor. I am glad you had a great experience. We pride ourselves on exceeding the needs of all of our guests. I will pass your nice comments onto my team. My apologies for housekeeping, they do start at 8am every day, but should always be observant of guests still being... More

Bradford, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at this property and everything was perfect, The staff were attentive and professional. I would recommend this hotel to everyone. The rooms were clean the check in and out process was seamless. the Breakfast offerings were great.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

Thank you for choosing the Hampton Inn Williamsville as your preferred hotel in Buffalo. I am glad you enjoyed your stay and found time to share with others on Trip Advisor. Should your travels bring you back to the area, I hope we will see you again. Have a great week and thank you for your business! More

Morrisville, PA
Top Contributor
149 reviews 149 reviews
34 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights for a wedding and had a wonderful stay. The hotel is located near many shops and restaurants within walking distance. The Farmers Market on Saturday was a couple of blocks away with wonderful food and wine tasting. The staff was very friendly and accommodating. The room was clean and the housekeeping staff was always... More

Was this review helpful? Yes
Jenine B, Manager at Hampton Inn Buffalo Williamsville, responded to this review

Thank you so much for taking the time to rate our hotel during your recent stay at the Hampton Inn Williamsville. We take great pride when a guest has a truely enjoyable stay with us and I enjoy passing the comments onto our team. Our staff takes great pride in their jobs and it really shows. we are also so... More

Williamsville, NY, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff is friendly, helpful and accomodating. There are quite a few atractions within walking distance from the hotel, which makes it nice when you don't have a rental car at your disposal. The rooms were clean, the complimentary breakfasts were fresh, and anytime I needed anything, the front desk made it comfortable to request. I have never been disappointed... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Tracy H, General Manager at Hampton Inn Buffalo Williamsville, responded to this review

Jeneen B, Thank you for your most recent review on trip advisor. I am glad that we consistently exceed your expectations each and every time you stay here. Consistency is what keeps our brand strong and our customers loyal. We look forward to seeing you on your next visit to the area. I hope you enjoy your summer! Thanks again,... More

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Additional Information about Hampton Inn Buffalo Williamsville

Address: 5455 Main St, Williamsville, NY 14221
Phone Number:
Location: United States > New York > Williamsville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Buffalo Williamsville 2.5*
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Also Known As:
Hampton Inn Buffalo Williamsville Hotel Williamsville
Hampton Inn Williamsville
Williamsville Hampton Inn

58 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
80

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