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Extended Stay America - New York City - Laguardia Airport

2.0 of 5
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18-30 Whitestone Expressway, Whitestone, NY 11357
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Extended Stay America - New York City - Laguardia Airport
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127 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Awesome place to stay! Great staff that's super friendly. It's located only minutes from LaGardia Airport that offers FREE shuttle service! Whenever you travel to that region, give them a call, you won't be disappointed. DGD

Helpful?
Thank Derrick D
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to exceed your expectations and accommodate your needs with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
1 of 5 stars Reviewed December 24, 2015 via mobile

Gave us a room with blood stains on the comforter. They changed are room. Next room similar problem but worse nasty stains on both beds lamp shade office chairs in the room. Went to look at a 3rd room with manager and same problem there explanation was that the room was clean it just had stains... See ya later. Werent... More 

Helpful?
Thank Matt B
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and service issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure each guest receives professional customer service. Our team is... More 

2 reviews
1 of 5 stars Reviewed December 6, 2015 via mobile

First time we saw this hotel we thought that, yes it has a good location, easy and close transportation to main city. When we booked it we were aware that HK does not do service in rooms for a week, which is stupid, people eat, shower and sleep there and by the third day is going to stink. Is the... More 

Helpful?
Thank Sarahicy
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Home
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 29, 2015

Comfy rooms and pet friendly.Easy location to drive to and has parking. Not easy to get to NYC as no subway is near, must take bus to subway but a good location if you are driving. The grab and go breakfast is blueberry muffin and thats all. I had tea, there was no juice.

Helpful?
1 Thank Joannedeutch
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that we were able to accommodate your needs with our comfortable rooms and pet friendly policy. Once more, thank you for posting your review. We look forward to having you visit with us again in the future More 

Eastvale, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 21, 2015 via mobile

Only one road to enter into driveway of hotel, and it's a one way street that is very busy at certain times of the day. If you miss the turn, you have to drive a couple of miles to come around to the turn again. Room was clean enough. I didn't care for the lighting in the room, not bright... More 

Helpful?
Thank M4212AKkarenw
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I sincerely apologize that our amenities were not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Our team is committed to satisfying our guests, so we are... More 

Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed September 29, 2015 via mobile

The only good thing is room size as it fits my family but other thing are terrible , the location is very bad for a tourist as you need to have your own car to move and taxi in this district is expensive , room cleaning is not good and we always have a bad smell in the entrance and... More 

Helpful?
1 Thank Mohamed M
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I will be meeting with our staff to review our cleaning and room inspection procedures to ensure your experience is not repeated. Thanks to your feedback, we can continue... More 

Rio de Janeiro, RJ
Level Contributor
73 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed September 13, 2015

I’ve only spent one night here as I moved to this hotel to be closer to La Guardia for an early morning flight – plus they provide free shuttle service to the airport. The main goal was fulfilled as the service was welcoming and the shuttle left on time and it was an easy and short ride to the airport.... More 

Helpful?
1 Thank FredBueno
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. Still, I am glad we were able to accommodate your needs with our convenient location and shuttle service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I... More 

1 review
4 of 5 stars Reviewed September 10, 2015

I stayed here for just one night. I think it was Michelle who checked me in. I had an early morning flight and she had my breakfast (fruits and cereal bars) ready while i was checking out so that i dont have to waste any time. At 6 in the morning, shuttle service wasnt ready for me. She called cab... More 

Helpful?
Thank Snehith P
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding our staff. I am glad to hear that you received great service, as we strive to provide a home away from home feel to all our guests. Thank you again for your review. It would be our pleasure... More 

Monroe, CT
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 17, 2015

If you are flying out of LaGuardia for more than a few days, this is the place to leave your car. Their rates are hands-down the best in the area and the staff is very friendly and very courteous. You park your vehicle in their outside lot and take your keys with you. A free shuttle comes every 30 minutes... More 

Helpful?
1 Thank John S
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you so much for posting a review of our property. We are so pleased to hear that we were able to accommodate your needs with our shuttle service and reasonable rates. I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Holladay, Utah
Level Contributor
3 reviews
1 of 5 stars Reviewed August 16, 2015

The hotel stunk. The room had a very strong odor, but was otherwise clean.they have a free shuttle from the airport, but you will wait forever to get them to pick you up. We have up and had to get a taxi. The breakfast is hardly anything. Worst part, while it is less than 10 minutes from LGA, it outside... More 

Helpful?
Thank David B
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all... More 

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