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Extended Stay America - New York City - Laguardia Airport

2.0 of 5
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18-30 Whitestone Expressway, Whitestone, NY 11357
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Extended Stay America - New York City - Laguardia Airport
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Ranked #1 of 1 Hotels in Whitestone
A recent review
4 of 5 stars Reviewed April 13, 2015
TheaM523 Providenciales
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110 reviews from our community

Traveler rating
    74
    20
    8
    2
    6
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33
9
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Providenciales
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 13, 2015

We originally booked last minute, wish we knew before hand how comfortable ESA was. The rooms were spacious and comfortable. What I loved the most was that it had a full kitchen set up, definitely as plus! The front desk girl (forgot her name) was so helpful, she loaned us her personal umbrella during the rain storm. We were so... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our comfortable rooms and that our fully equipped kitchens were convenient for you. I am also proud of our staff for their attentiveness to your needs and great customer service. Thank you again for your kind words. The staff... More 

Las Vegas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2015

The staff at this place was great, very friendly, courteous & responded to all of my needs or questions. Room was great & great wifi. Would definitely stay again if in the area. Highly recommend. Kudo's to Maria, Michelle & Niko !!!

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Hi Robert, I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff; we strive to provide excellent customer service for all our guests. Its also so great to know that you enjoyed your room and our free wi-fi. Once more, thank you... More 

Maryland
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 10, 2015

I have stayed at other Extended Stay hotels and have always enjoyed the fact that I can travel with my dog and not worry about finding a place to stay. I was, however, VERY nervous about this one because hotels around LaGuardia (I lived in this area for 20 years) are traditionally disgusting and for people who missed their flight... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. It's great to read that our staff was friendly and accommodating, and that your stay with us was good overall. I am so pleased to read that you will return to our hotel in the future. Still, I do apologize that your room had a smoke odor.... More 

2 reviews
5 of 5 stars Reviewed December 16, 2014

This place I've been here twice and let me tell you both times, it felt as if I was walking in my own apartment! Not only do I feel like I am at home but I get to cook since they have a kitchen!! Good thing is that I don't need to do the dishes lol when I'm there.. Other... More 

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1 review
5 of 5 stars Reviewed December 5, 2014

As soon as I got off the exit the hotel was right there I pulled in and was greeted by friendly happy helpful people they have a free shuttle to airport for customers I just purchased parking for my trip to Miami but they made me coffee and the shuttle was on time right outside .. ... Amazing staff I... More 

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Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your experience taking our shuttle service. It's great to read that our staff was friendly and helpful and that the shuttle was on-time. The staff and I would like to thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

Saint Paul, Minnesota, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 25, 2014

We stayed 3 days at this motel. The staff from the driver of the airport shuttle to the front desk to the maintenance and cleaning people were helpful and friendly. The motel is clean and nicely appointed. The rates are reasonable.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Janette - Thank you for taking the time to write a review of our hotel. It's great to hear that you had an enjoyable stay with us. We truly appreciate your comments regarding our staff, we strive to provide excellent customer service and are glad we succeeded. Thank you again for your review. We look forward to seeing you in... More 

Monroe, Oregon
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed October 3, 2014

I was travelling with my working husband. I found the staff to be friendly and helpful. My room was extremely clean, Everything looked new, the bed was nice and firm. We brought our dog with us and everyone was very accomodating and nice about him. I don't know why people are complaining about the breakfast, it is a grab and... More 

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Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our friendly staff, your clean room and your comfortable bed during your visit with us. As well, it's great to hear that our pet policy met your needs. Thank you for choosing Extended Stay America. We hope to see you again,... More 

Connecticut
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 29, 2014

Thanks to the many reviews, (although few recent ones) I had minimal expectations, and this place exceeded them. This is a basic lodging, meant to be "good enough", and it is. First of all, the staff was excellent. I don't know about the gruff people that are described in other reviews, but this staff could not have been more pleasant... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us. I truly appreciate your comments regarding the staff; we strive to provide excellent customer service and I am glad we accomplished this. As well, I am glad to read that your room was... More 

Gray, Maine
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 23, 2014

We stayed for one night, just to break up the long trip to Niagara. The front desk staff were friendly. Our room was big, with full-size kitchen appliances, which we didn't really need. The price was okay, but that was through a different website. Our room was clean for the most part. What was a little unnerving was that a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you did not feel comfortable and secure in your room due to an issue with your deadbolt. Please know that I have had my maintenance engineer repair this issue with your door to ensure that your experience... More 

Chadds Ford, Pa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 26, 2014

We only stayed for one night while visiting our son at SUNY Maritime College five miles away.The staff was really friendly and helpful. We stayed in a King Deluxe room on the second floor. The hallway had a really unpleasant odor. The room also had a milder unpleasant odor. The room was drab but clean. The parking was free. There... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you so much for taking the time to post a review about your stay with us. I am pleased to read that our staff was friendly and helpful; however, I do apologize for the odor you encountered during your stay with us. Please know that as this hotel's manager, I will be working with my housekeeping staff to investigate... More 

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