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All 1 Whitestone hotels

Extended Stay America - New York City - Laguardia Airport

2.0 of 5 Hotel   |   18-30 Whitestone Expressway, Whitestone, NY 11357
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Extended Stay America - New York City - Laguardia Airport
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Ranked #1 of 1 Hotels in Whitestone
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
cpmcd2014 Monroe, Oregon
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104 reviews from our community

Traveler rating
    70
    18
    8
    2
    6
See reviews for
31
8
7
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monroe, Oregon
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 weeks ago

I was travelling with my working husband. I found the staff to be friendly and helpful. My room was extremely clean, Everything looked new, the bed was nice and firm. We brought our dog with us and everyone was very accomodating and nice about him. I don't know why people are complaining about the breakfast, it is a grab and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our friendly staff, your clean room and your comfortable bed during your visit with us. As well, it's great to hear that our pet policy met your needs. Thank you for choosing Extended Stay America. We hope to see you again,... More

Connecticut
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Thanks to the many reviews, (although few recent ones) I had minimal expectations, and this place exceeded them. This is a basic lodging, meant to be "good enough", and it is. First of all, the staff was excellent. I don't know about the gruff people that are described in other reviews, but this staff could not have been more pleasant... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us. I truly appreciate your comments regarding the staff; we strive to provide excellent customer service and I am glad we accomplished this. As well, I am glad to read that your room was... More

Gray, Maine
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed for one night, just to break up the long trip to Niagara. The front desk staff were friendly. Our room was big, with full-size kitchen appliances, which we didn't really need. The price was okay, but that was through a different website. Our room was clean for the most part. What was a little unnerving was that a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you did not feel comfortable and secure in your room due to an issue with your deadbolt. Please know that I have had my maintenance engineer repair this issue with your door to ensure that your experience... More

Chadds Ford, Pa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 26, 2014

We only stayed for one night while visiting our son at SUNY Maritime College five miles away.The staff was really friendly and helpful. We stayed in a King Deluxe room on the second floor. The hallway had a really unpleasant odor. The room also had a milder unpleasant odor. The room was drab but clean. The parking was free. There... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you so much for taking the time to post a review about your stay with us. I am pleased to read that our staff was friendly and helpful; however, I do apologize for the odor you encountered during your stay with us. Please know that as this hotel's manager, I will be working with my housekeeping staff to investigate... More

Nairobi
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2014

This is very convenient for us and we valued the experience. With one serious exception the staff were friendly,efficient and professional. The value is good, the rooms are excellent and overall it is still an excellent choice. Bad was the receptionist at check-in who was surly and unhelpful. Also poor was the fact that room cleaning was only scheduled once... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am pleased to read your remarks about our great rooms and affordable rates; however, I am disheartened to read that you received poor customer service at check-in. To uphold our company's high standards, I am meeting with my staff to review customer service... More

Tucson, Arizona
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 24, 2014

Upon our check in for a 5 day stay, we found out the hotel changed their policy last month. You must stay 7 days to get housekeeping services, therefore, you are bringing your wet towels to the front desk for replacement. Our bathroom was supplied with a bar of soap, the size of a quarter, and the kitchen was bare.... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to write a review of your experience. I apologize that you were not pleased with our new housekeeping and kitchen supplies policies. Your feedback is very important to us as we continue to improve our hotel and our guest experience. Thank you again for your comments. We hope to have the... More

Brisbane_Australia
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 17, 2014

Fawlty Towers – USA Style To those of you who appreciated the British TV comedy, Fawlty Towers, this is the place to come to experience that true Basil Fawlty insanity, you will not be disappointed if you stay at the Extended Stay America - New York City - Laguardia Airport. Day One – The Check In Experience – Wednesday, 11... More

Was this review helpful? Yes 4
Middletown NY
2 reviews
3 of 5 stars Reviewed May 14, 2014

The hotel appearance is nice and so was staff but they do not have a mini Store on site, vending machine is over priced and room smelled really bad...the location is good to go in and out of NYC but will probably stay at a different place next time I'm there.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so thrilled to hear that you were happy with the hotel appearance and our staff's service. Please accept our apologies about the odor in the room; to make sure it doesn't happen again we will continuously check all rooms for any unpleasant odors.... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2014 via mobile

My family has been displaced while we wait to move into our new home. What initially was two weeks is now undetermined. At first, we made an adventure of our displacement, as we have a young child and want to make this a smooth transition We stayed in a much more expensive hotel with a pool for the expected two... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased that our staff has provided you with an enjoyable experience. It’s great to hear that you enjoyed your spacious room, our clean hotel and our grab-and-go breakfast. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again... More

Selby, England, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 25, 2014

Perfect hotel room...there were adequate cooking facilities if needed. Very clean and tidy and the staff were only too happy to help. Easy links into New York City...just ask the reception and they give you a sheet with the details on.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that our friendly staff, level of cleanliness, and the fully equipped kitchen in your room met your standards. I’m also glad that you enjoyed our convenient location. Once again, thank you for posting a review. We look forward to providing you another... More

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Additional Information about Extended Stay America - New York City - Laguardia Airport

Address: 18-30 Whitestone Expressway, Whitestone, NY 11357
Phone Number:
Location: United States > New York > Whitestone
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Extended Stay America - New York City - Laguardia Airport 2*
Number of rooms: 117
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Also Known As:
Extended Stay America - New York City - Laguardia Airport Whitestone, NY, North America

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