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All 1 Whitestone hotels

Extended Stay America - New York City - Laguardia Airport

2.0 of 5 Hotel   |   18-30 Whitestone Expressway, Whitestone, NY 11357
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Extended Stay America - New York City - Laguardia Airport
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Ranked #1 of 1 hotels in Whitestone
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
ldohe Chadds Ford, Pa
  • Overview
  • Reviews (101)
  • Photos (34)
  • Amenities
  • Q&A
  • Room tips (22)
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101 people have reviewed this hotel

Traveler rating
    69
    17
    8
    1
    6
See reviews for
31
7
7
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Chadds Ford, Pa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We only stayed for one night while visiting our son at SUNY Maritime College five miles away.The staff was really friendly and helpful. We stayed in a King Deluxe room on the second floor. The hallway had a really unpleasant odor. The room also had a milder unpleasant odor. The room was drab but clean. The parking was free. There... More

Was this review helpful? Yes 1
Nairobi
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2014

This is very convenient for us and we valued the experience. With one serious exception the staff were friendly,efficient and professional. The value is good, the rooms are excellent and overall it is still an excellent choice. Bad was the receptionist at check-in who was surly and unhelpful. Also poor was the fact that room cleaning was only scheduled once... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am pleased to read your remarks about our great rooms and affordable rates; however, I am disheartened to read that you received poor customer service at check-in. To uphold our company's high standards, I am meeting with my staff to review customer service... More

Tucson, Arizona
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 24, 2014

Upon our check in for a 5 day stay, we found out the hotel changed their policy last month. You must stay 7 days to get housekeeping services, therefore, you are bringing your wet towels to the front desk for replacement. Our bathroom was supplied with a bar of soap, the size of a quarter, and the kitchen was bare.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to write a review of your experience. I apologize that you were not pleased with our new housekeeping and kitchen supplies policies. Your feedback is very important to us as we continue to improve our hotel and our guest experience. Thank you again for your comments. We hope to have the... More

Brisbane_Australia
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 17, 2014

Fawlty Towers – USA Style To those of you who appreciated the British TV comedy, Fawlty Towers, this is the place to come to experience that true Basil Fawlty insanity, you will not be disappointed if you stay at the Extended Stay America - New York City - Laguardia Airport. Day One – The Check In Experience – Wednesday, 11... More

Was this review helpful? Yes 4
Middletown NY
2 reviews
3 of 5 stars Reviewed May 14, 2014

The hotel appearance is nice and so was staff but they do not have a mini Store on site, vending machine is over priced and room smelled really bad...the location is good to go in and out of NYC but will probably stay at a different place next time I'm there.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so thrilled to hear that you were happy with the hotel appearance and our staff's service. Please accept our apologies about the odor in the room; to make sure it doesn't happen again we will continuously check all rooms for any unpleasant odors.... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2014 via mobile

My family has been displaced while we wait to move into our new home. What initially was two weeks is now undetermined. At first, we made an adventure of our displacement, as we have a young child and want to make this a smooth transition We stayed in a much more expensive hotel with a pool for the expected two... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased that our staff has provided you with an enjoyable experience. It’s great to hear that you enjoyed your spacious room, our clean hotel and our grab-and-go breakfast. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again... More

Selby, England, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 25, 2014

Perfect hotel room...there were adequate cooking facilities if needed. Very clean and tidy and the staff were only too happy to help. Easy links into New York City...just ask the reception and they give you a sheet with the details on.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that our friendly staff, level of cleanliness, and the fully equipped kitchen in your room met your standards. I’m also glad that you enjoyed our convenient location. Once again, thank you for posting a review. We look forward to providing you another... More

NY
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2014 via mobile

For anyone looking for a long term stay, ESA LGA is the place. Newly renovated, clean rooms and hallways. Staff are very helpful and caring. I have stayed there for three of 12 months of 2013. There again all through Jan 2014. Love it.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the outcome of the renovations. I am proud of our team for being and helpful and caring to your needs. The staff and I would like to thank you again for posting your review. We look forward... More

Danbury, Connecticut
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2013

My stay for 3 weeks in Oct 2013 was very good. Clean and spacious room. Staff is very friendly and helpful. Grab & go breakfast. Daily travel to Queens & Manhattan for my work was easy from this location. Bus stops were at walking distance ( 2 mins). Flushing MainStreet is only 10 mins away (5 Stops). Straight trains to... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that the area was so convenient for you and that you liked the shopping center nearby. Its great to hear that the staff was friendly and helpful to you. Once more, thank you for posting your review. We look forward to having... More

Baltimore, Maryland
1 review
5 of 5 stars Reviewed November 4, 2013

It was clean and efficient. Kitchen (stove, Microwave, coffee maker, sink) was with utensils and dishes. Wifi was good. Flat screen TV. Beds were of good quality.We came in late and staff was friendly and accommodating. My wife decided to stay in this hotel every time we come to New York

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Bob - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding how much you enjoyed your clean room, the amenities our hotel had to offer, and our staff. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More

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Additional Information about Extended Stay America - New York City - Laguardia Airport

Address: 18-30 Whitestone Expressway, Whitestone, NY 11357
Phone Number:
Location: United States > New York > Whitestone
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Extended Stay America - New York City - Laguardia Airport 2*
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Also Known As:
Extended Stay America - New York City - Laguardia Airport Whitestone, NY, North America

34 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Class
Number of rooms
117

Questions & Answers

Questions? Get answers from Extended Stay America - New York City - Laguardia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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