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All 1 Whitestone hotels

Extended Stay America - New York City - Laguardia Airport

2.0 of 5 Hotel   |   18-30 Whitestone Expressway, Whitestone, NY 11357
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Extended Stay America - New York City - Laguardia Airport
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Ranked #1 of 1 Hotels in Whitestone
Certificate of Excellence 2014
A recent review
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107 reviews from our community

Traveler rating
    73
    18
    8
    2
    6
See reviews for
32
9
7
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place I've been here twice and let me tell you both times, it felt as if I was walking in my own apartment! Not only do I feel like I am at home but I get to cook since they have a kitchen!! Good thing is that I don't need to do the dishes lol when I'm there.. Other... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

As soon as I got off the exit the hotel was right there I pulled in and was greeted by friendly happy helpful people they have a free shuttle to airport for customers I just purchased parking for my trip to Miami but they made me coffee and the shuttle was on time right outside .. ... Amazing staff I... More 

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Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of your experience taking our shuttle service. It's great to read that our staff was friendly and helpful and that the shuttle was on-time. The staff and I would like to thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

Saint Paul, Minnesota, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 25, 2014

We stayed 3 days at this motel. The staff from the driver of the airport shuttle to the front desk to the maintenance and cleaning people were helpful and friendly. The motel is clean and nicely appointed. The rates are reasonable.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Janette - Thank you for taking the time to write a review of our hotel. It's great to hear that you had an enjoyable stay with us. We truly appreciate your comments regarding our staff, we strive to provide excellent customer service and are glad we succeeded. Thank you again for your review. We look forward to seeing you in... More 

Monroe, Oregon
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed October 3, 2014

I was travelling with my working husband. I found the staff to be friendly and helpful. My room was extremely clean, Everything looked new, the bed was nice and firm. We brought our dog with us and everyone was very accomodating and nice about him. I don't know why people are complaining about the breakfast, it is a grab and... More 

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Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our friendly staff, your clean room and your comfortable bed during your visit with us. As well, it's great to hear that our pet policy met your needs. Thank you for choosing Extended Stay America. We hope to see you again,... More 

Connecticut
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 29, 2014

Thanks to the many reviews, (although few recent ones) I had minimal expectations, and this place exceeded them. This is a basic lodging, meant to be "good enough", and it is. First of all, the staff was excellent. I don't know about the gruff people that are described in other reviews, but this staff could not have been more pleasant... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us. I truly appreciate your comments regarding the staff; we strive to provide excellent customer service and I am glad we accomplished this. As well, I am glad to read that your room was... More 

Gray, Maine
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 23, 2014

We stayed for one night, just to break up the long trip to Niagara. The front desk staff were friendly. Our room was big, with full-size kitchen appliances, which we didn't really need. The price was okay, but that was through a different website. Our room was clean for the most part. What was a little unnerving was that a... More 

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Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you did not feel comfortable and secure in your room due to an issue with your deadbolt. Please know that I have had my maintenance engineer repair this issue with your door to ensure that your experience... More 

Chadds Ford, Pa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 26, 2014

We only stayed for one night while visiting our son at SUNY Maritime College five miles away.The staff was really friendly and helpful. We stayed in a King Deluxe room on the second floor. The hallway had a really unpleasant odor. The room also had a milder unpleasant odor. The room was drab but clean. The parking was free. There... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you so much for taking the time to post a review about your stay with us. I am pleased to read that our staff was friendly and helpful; however, I do apologize for the odor you encountered during your stay with us. Please know that as this hotel's manager, I will be working with my housekeeping staff to investigate... More 

Nairobi
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2014

This is very convenient for us and we valued the experience. With one serious exception the staff were friendly,efficient and professional. The value is good, the rooms are excellent and overall it is still an excellent choice. Bad was the receptionist at check-in who was surly and unhelpful. Also poor was the fact that room cleaning was only scheduled once... More 

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Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am pleased to read your remarks about our great rooms and affordable rates; however, I am disheartened to read that you received poor customer service at check-in. To uphold our company's high standards, I am meeting with my staff to review customer service... More 

Tucson, Arizona
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 24, 2014

Upon our check in for a 5 day stay, we found out the hotel changed their policy last month. You must stay 7 days to get housekeeping services, therefore, you are bringing your wet towels to the front desk for replacement. Our bathroom was supplied with a bar of soap, the size of a quarter, and the kitchen was bare.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

I want to thank you for taking the time to write a review of your experience. I apologize that you were not pleased with our new housekeeping and kitchen supplies policies. Your feedback is very important to us as we continue to improve our hotel and our guest experience. Thank you again for your comments. We hope to have the... More 

Brisbane_Australia
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 17, 2014

Fawlty Towers – USA Style To those of you who appreciated the British TV comedy, Fawlty Towers, this is the place to come to experience that true Basil Fawlty insanity, you will not be disappointed if you stay at the Extended Stay America - New York City - Laguardia Airport. Day One – The Check In Experience – Wednesday, 11... More 

Was this review helpful? Yes 5
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Additional Information about Extended Stay America - New York City - Laguardia Airport

Address: 18-30 Whitestone Expressway, Whitestone, NY 11357
Phone Number:
Location: United States > New York > Whitestone
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Extended Stay America - New York City - Laguardia Airport 2*
Number of rooms: 117
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Also Known As:
Extended Stay America - New York City - Laguardia Airport Whitestone, NY, North America

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