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All 8 White Plains hotels

Renaissance Westchester Hotel

3.5 of 5 Hotel   |   80 West Red Oak Lane, White Plains, NY 10604
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85%
Ranked #3 of 8 hotels in White Plains
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
G29K67
  • Overview
  • Reviews (248)
  • Photos (49)
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  • Room tips (50)
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248 people have reviewed this hotel

Traveler rating
    140
    72
    23
    6
    7
See reviews for
65
45
7
86
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed today NEW

Stayed here for two nights. Fire alarm went off twice in one night. No adequate explanation for why ("someone taking a hot shower"), no attempt to make up for it, unprofessional customer service, and terrible management. As a hotel that gets most of its business from weddings and business travel, this is completely unacceptable. I would never stay here again... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Wow! Got got in Obama traffic jam so pulled off to this obscure spot off I95. Who knew we would find one of the best chefs we've found this decade. From the homemade olive bread with sun dried tomato butter, to the frizee salad with gorgonzola and chives, to the salmon with miso glaze, chef Jean Claude is off the... More

Was this review helpful? Yes 1
Fords, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had a meeting at the hotel and I also stayed there. The employees were great. Everyone made us feel welcome and they were so helpful.Stephen Bruce the Banquet Manager was so helpful, he made sure all or attendees were taken care of. Danielle Conway our meeting manager made sure we had everything needed for our event.And we cannot forget... More

Was this review helpful? Yes 1
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Dear DebbieZ55, Thank you so much for taking the time to write this review. We are so happy to hear you enjoyed your stay with us. I will be sure to pass this along to the team especially to our star ambassadors Stephen Bruce, Danielle and Urmin. We look forward to your next visit! Delighted, Melanie More

venice, Fl
Top Contributor
86 reviews 86 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The surronding property is really pretty,lots of greenery,many trees, It is really hidden,up a quiet road on a hill and very private. However we were disappointed with the hotel. The hotel was crowded and we stayed in the annex,which was a very long walk for my husband,who can not walk far.Our bathroom had a noticeable hair ball on the floor... More

Was this review helpful? Yes 1
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Dear rmthom, Thank you for your feedback. Please accept our sincerest apologies for the issues you encountered during your stay with us. Please know I have passed your feedback along to our team. We use feedback like yours to help retrain our Ambassadors and to help improve our guests experience with us. Thank you again. Delighted, Melanie More

New York City, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel offers an opportunity to enjoy good food and relax. It's tucked away from busy Westchester and white plains. Staff is amazing, from Yaribel in the restaurant to Richard at check in. Concierge offers great dinner options. Rooms are good and a fridge is included. Gym is small but you can jog through the woods instead. Top choice if... More

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Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Dear oneblue, What a fantastic review. Thank you for taking the time to share your experience with us. I am so happy to hear Yaribel and Richard made your stay. I will be sure to pass this along to them. We hope to see you again soon! Delighted, Melanie More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I agree with all the recent positive reviews. We had 4 rooms at this hotel last minute for a funeral in the area. One of the family members is a hotel snob and was dubious about staying here. Well, he was pleasantly surprised. The decor in the lobby and rooms is warm contemporary. New, clean linens and hip decor in... More

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Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Dear rebecca r, Thank you for your feedback! Thank you for sharing your experience. We are so thrilled to hear your great feedback on our team. I will be sure to pass this along to them. We hope to see you again! Delighted, Melanie More

Rochester, New York
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 1 week ago

As other reviews have stated, a little hard to navigate to, but a great, tucked away, quiet location in the woods. From the front desk check-in which was quick and thorough, to the modern décor of the bar/restaurant, to the comfort of the rooms..everything about the hotel itself was very rewarding. However, when you have a fire alarm go off... More

Was this review helpful? Yes
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Dear Ethan M, Thank you for your feedback. We are certainly sorry for any inconvenience the alarm may have caused you, but please know with guest’s feedback like yours we are working to try and better handle these types of situations for all of our guests and ensure everyone's safety and security. We are so happy to hear that you... More

Durham, North Carolina
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This property was a nice surprise - very wooded and secluded hotel right off the highway. It has a hip-modern lobby. The restaurant was very good. The chef uses local, fresh ingredients and everything was surprisingly good. Prices are no surprise for New York. The concierge lounge is okay - not a very easy layout, and food for breakfast was... More

Was this review helpful? Yes 3
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Dear 150hotelnightsayear, Thank you for your feedback. We will be passing this along to our team to better enhance our guests experience. Thank you! Delighted, Melanie More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my first trip to this part of NY and I didn't know what to expect. My colleague and I were on a business trip attending a conference at this hotel. It was a three night stay, but should have been four but they were sold out the last night. The receptionist was very nice when we checked in.... More

Was this review helpful? Yes
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Dear SoCAGurl, Thank you for taking the time to write this review. I am sorry to hear your stay was not 5 stars. If you would like to discuss your stay further please feel free to reach out to me directly. Again, we appreciate your feedback. Delighted, Melanie More

Cedar Grove, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a small hotel at it's best; great customer service, beautiful surroundings and all the amenities you look for. The room, public areas and dining area were all clean, well decorated and up to date. The pool area was awesome, indoor but glass walls so you could enjoy it at any time. The staff was friendly, smiling and available... More

Was this review helpful? Yes
Melanie C, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Dear DWhite1203, Thank you for your review! We love to hear our guest’s feedback. And I couldn't agree more, the homemade chips and dip are one of our favorite snacks as well! Thank you again and we hope to see you again. Delighted, Melanie More

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Additional Information about Renaissance Westchester Hotel

Address: 80 West Red Oak Lane, White Plains, NY 10604
Phone Number:
Location: United States > New York > Westchester County > White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, NY

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
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Number of rooms
343

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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