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Renaissance Westchester Hotel

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80 West Red Oak Lane, White Plains, NY 10604
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1 room 1 adult
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Renaissance Westchester Hotel
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528 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I have stayed in this hotel twice now for business, the rooms are nice, the in house restaurant staff is fantastic. However the internet service is terrible. Since I travel for business I need access to the internet while I am in my room. The WiFi is so slow you cannot connect with any device and accomplish anything, even checking... More 

Helpful?
1 Thank Lrhandsel
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello, I am so sorry that you experienced connectivity issues during your stay. This is not typical of our property and it would be greatly appreciated if you can let me know which room you experienced this issue in so that we may investigate further. Other than this - I am glad to hear that our service and property exceeds... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I love this place. The decoration is wonderful and classy. People at the front desk always willing to help and professional. It is so peaceful. I always come here running away from the city for a relaxing time. Thank you very much everyone.

Helpful?
Thank Anmar19
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Anmar! We are so glad to hear that you had a great stay. Thanks for taking the time to let us know, and come visit us again soon! Thanks, Christina More 

Houston, Texas
Level Contributor
357 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I like the setting of the Renaissance --- it is hidden back in the woods in the hills and ravines of Westchester county. it has a rural wooded feel even though you are minutes from some of the largest corporate headquarters in the world. The lobby space and concierge lounge are good for meeting, greeting and eating. The rooms are... More 

Helpful?
Thank George Y
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello George, Thanks so much for letting us know that you had a great stay! Additionally, thanks so much for including so many details for our future guests to refer to. We do have a large property, and I apologize that the walk to your room is a bit long. However, please know that if you call our Front Desk... More 

Brooklyn, New York
Level Contributor
117 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 734 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a couple nights on business; it's a great hotel. The lobby/check in area is spectacular with very nice amenities including some amazing furniture My room was very nice too. Great-functional room. Only complaint is that there were no outlets by the bed or desk - very odd in 2016 to not have outlets nearby The restaurant was extremely... More 

Helpful?
2 Thank Brklynrider
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! I am so glad to hear that you overall had a nice stay here at the Renaissance Westchester. I do apologize, however, that you could not locate our outlets - they are dark and somewhat blend into the wood. Next time, please don't hesitate to dial "0" and allow one of our Delighted to Serve operators guide you... More 

Washington DC, District of Columbia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a solid hotel for weekend visitors. My family of four stayed at this Renaissance during the second weekend in January to visit relatives in the area and we had a great experience. They have nicely renovated rooms with comfortable beds, large bathtubs, and interesting finishing touches -- like personal reading lights that are easily accessible from bed headboards.... More 

Helpful?
1 Thank Knave
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hi there! Thanks so much for taking the time to leave us a review. We are so glad to hear that you enjoyed the details of our accommodations and service. Come visit us again soon! Best, Christina More 

Auburn, NY
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel during a USTA conference. They have a bubble with 2 courts right there for instruction and a few conference rooms. For the conference, this place was perfect. The beds are great, food was very good, and the fitness center was nice. If you are staying for another reason, I'm not sure it would be a... More 

Helpful?
1 Thank Shelly C
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Shelly! Thank you so much for taking the time to leave us a review. We are so glad to hear that you had a great stay. We look forward to seeing you the next time our friends the USTA have an event here! Thanks again, Christina More 

Nyack, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I had the opportunity to attend an event at the hotel last night and was very impressed by the service of Joan. She delivered service with a smile! Joan was very friendly and very skilled in her drink creations. I would recommend that any organization or hotel hosting an event hire Joan!

Helpful?
Thank MaryLiam
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Mary! Joan is a fantastic bartender and I am so glad to hear that you enjoyed her service. She is wildly passionate about her role in the events we host, and her enthusiasm is contagious - which is why we are so lucky to have her on our team! Thank you so much for taking the time to let... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

while i haven't had the opportunity to stay for relaxation, its a solid hotel for business travelers. a couple of recent upgrades have made life easier. one major change that i appreciate are the pillows. 2 or 3 years ago, the hotel had 3 small pillows across the bed. it was like sleeping with teddy bears, very uncomfortable. there are... More 

Helpful?
1 Thank SerenityNow2075
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! I am delighted to hear that you had a great stay. In particular I am glad that Stephenson's smile was able to brighten your stay! Thank you so much for taking the time to leave us such a warm review, and come visit us again soon! More 

Washington DC, District of Columbia
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel has the potential to be great. The lobby and restaurant look great. The service and food in the restaurant exceeded expectations. The front desk staff was a mixed bag. The daytime staff were great, but at least one evening staff person was unprofessional and unhelpful. Not acceptable. The rooms have recently been renovated and look pretty good with... More 

Helpful?
Thank Dcpanda
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello, Thank you so much for speaking so highly of our hotel - and for bringing to our attention some less-than-satisfactory aspects. Please know that your feedback has been shared with our management team so that they can look into some of the details you have described here. We appreciate your feedback. Come visit us again soon! Thanks, Christina More 

Harrington, Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thanks to blizzard Jonas I was stuck here over the weekend, rather than being able to go home and return the next week. I watched as the snow plow did what they do best; plow my car in. On Sunday morning I checked with the front desk about borrowing a snow shovel. Engineering was called and instead of just a... More 

Helpful?
2 Thank Anne G
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello again Anne! Thank you so much for the kind words and recognition of two of our stars. No matter how often our area gets hit with blizzards, they are always a little challenging for all involved, and I'm so glad that Marco and Debra (among others) were able to soften the effect on you with their service. Please know... More 

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