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Residence Inn White Plains

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5 Barker Avenue, White Plains, NY 10601
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Residence Inn White Plains
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Residence Inn White Plains
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159 reviews from our community

Traveler rating
    71
    55
    21
    10
    2
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57
20
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55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore, Maryland
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been coming to White Plains to visit my son in college for several years. I stayed at Crowne Plaza and other IHG properties nearby. On this visit my son was sick and I had no one to leave my dog with back in Baltimore. I walked in to Residence Inn with a sick son and was in a... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued guest- We really appreciate you taking the time to review your experience at the Residence Inn White Plains. We were happy to hear that your stay exceeded your expectations and left a memorable impression. We will share your feedback with the staff as a perfect example and success story as we strive to provide memerable experiences for all... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We reserved the 1BR corner unit. It was definitely bigger than the average Residence Inn suite. This was size of an apartment. DS had plenty of room to stretch out on the sectional sofa bed. If you need room, this is definitely the place. The staff was wonderful friendly and very helpful. I would definitely stay again.

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued guest- Thank you for taking the time to write about your experience on TripAdvisor. We are pleased to hear you enjoyed the large and spacious suites as well as the staff service. We hope to see you back in the near future. Thanks again! Sincerely, Jay Finney General Manager More 

Schenectady, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Think about a challenge on vacation, think who u would turned to--- the staff in this hotel disappointed at every turn. No help getting something forgotten, no help with recommendations where to eat. From check in,to problems with the instructions to get into the parking garage to slow service to get extra linens to crappy service during check out. If... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valuded Guest- Thank you for taking the time to provide feedback on your recent visit. Please accept our sincerest apologies for the inconveniences you experienced with the directions to the parking gargae as well as your perception of the staff. Unfortunately, we have experienced some turnover at the front desk and we have 2 new employees in training that... More 

Bengaluru (Bangalore), India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here for a day. But the experience was really good. The rooms were spacious, clean and very neat. The hotel staff is also very friendly. Great location- within walking distance to the train and Galleria Mall. You have everything with in the walkable distance - Macy's , starbucks, walmart, Target. Great place to stay!

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Tuckahoe, New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 8, 2015

Stayed for a week during a relocation. Rooms were great, very spacious, cleaned every day. Minor issue was the burners on the stove top in the room were not very powerful and boiling water took forever. Nice breakfast every morning, and nice dinners Mon-Wed. There is a decent Chinese restaurant right next door to hotel which can be accessed from... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Thank you for taking the time to review your recent stay at the Residence Inn White Plains. We are pleased to hear that you enjoyed your spacious suite as well as all the various food options and offerings. Please accept our sincerest apology for the trouble you experienced with the cook top and we appreciate you bringing... More 

Scarsdale, New York
2 reviews
5 of 5 stars Reviewed March 4, 2015

We were forced out of our house by a burst frozen pipe last week, and spent seven wonderful nights here. The rooms are huge, especially the suites, the price is literally half of some smaller rooms in the vicinity, the staff is unendingly friendly, and free breakfast AND (most nights) free dinner! Great great hotel

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you for taking the time to write about your recent experience at the Residence Inn White Plains. We are very happy that we were able to provide a "port in the storm" for you while you were displaced from your home. While we understand there is no place like home, we do our very best to provide the next... More 

Tokyo
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 3, 2015

I have stayed the Residence Inn White Plains several times over 15 years. My stay takes sometimes 2-3 nights and rarely over one week. It is located near the White Plains stations. You can walk to the station to go to NYC. The parking tower at the next hotel is good to get to the hotel when it rains or... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- We very much appreciate the time you took to complete this review of your recent stay. Thank you very much for your continued loyalty over the last 15 years. We are very pleased to hear that you thorughly enjoy your suite, the convenient location and the waffles! We hope that you will return soon. Thanks again. Sincerely,... More 

Tn
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 24, 2015

I have stayed here before and this was the best visit of all. Our room was a 1 bedroom suite which included a stove top, refrigerator and microwave. I think the room had been refurbished recently- everything looked new. Check in staff was very nice- we were able to check in a little early. The bed was very firm, but... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear valued guest- Thank you for writing this very detailed review on your expereince at the Residence Inn by Marriott White Plains. Thank you very much for choosing to stay with us. We are please to hear that your stay was enjoyable and above your expectatioons from the newly renovated spacious suite to the breakfast offerings to the service provided.... More 

San Fernando, Trinidad
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 22, 2015

My name is Jason Charles (from Trinidad) and my family stayed at this lovely hotel. We were greeted with smiling faces and warmth despite the cold temperature outside. Robert and the Trinidadian sales manager were both accommodating and went sometimes out of their way make us feel welcome. The rooms were spacious, clean and the beds were so comfortable. The... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued guest- Thank you for taking the time to write a review on your stay. I wish it wasn't as cold in NY during your visit as it was, but we are happy that the staff was able to provide some warmth for you! Thank you so much for your kind words about Robert and Kelly Ann as well.... More 

Yonkers, New York
1 review
5 of 5 stars Reviewed February 20, 2015

Wonderful Experience. Sheldon, Robert, Cyndi, Johnny, Kellyann and Scott were attentive to my families accommodations and went above and beyond to show courtesy, respect and concern for our needs. The kitchen staff were very courteous and greeted us during the breakfast and dinner hours. The housekeeping crew were very thorough and precise when conducting their tasks. I was extremely satisfied... More 

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued guest- We very much appreciate that you took the time to recognize so many team members for their service efforts. We are truly blessed to have such a great team and extremely happy that your experience was a memorable one. We will ensure that we share your feedback with the staff and recognize and celebrate this success story... More 

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