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Residence Inn White Plains

3.0 of 5 5 Barker Avenue, White Plains, NY 10601
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Certificate of Excellence 2014
Residence Inn White Plains
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Residence Inn White Plains
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151 reviews from our community

Traveler rating
    65
    54
    21
    9
    2
See reviews for
53
20
12
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tn
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars NEW

I have stayed here before and this was the best visit of all. Our room was a 1 bedroom suite which included a stove top, refrigerator and microwave. I think the room had been refurbished recently- everything looked new. Check in staff was very nice- we were able to check in a little early. The bed was very firm, but... More 

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San Fernando, Trinidad
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My name is Jason Charles (from Trinidad) and my family stayed at this lovely hotel. We were greeted with smiling faces and warmth despite the cold temperature outside. Robert and the Trinidadian sales manager were both accommodating and went sometimes out of their way make us feel welcome. The rooms were spacious, clean and the beds were so comfortable. The... More 

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Yonkers, New York
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful Experience. Sheldon, Robert, Cyndi, Johnny, Kellyann and Scott were attentive to my families accommodations and went above and beyond to show courtesy, respect and concern for our needs. The kitchen staff were very courteous and greeted us during the breakfast and dinner hours. The housekeeping crew were very thorough and precise when conducting their tasks. I was extremely satisfied... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My name is christina and I spent 4 nights at the RI Marriott white plains.. Robert at the front desk was truly someone who make your stay welcoming.. From the the first min I got there til the min I checked out.. My room was very clean and big.. They have a really nice Chinese restaurant in the lobby with... More 

Was this review helpful? Yes 2
Waldorf MD
1 review
5 of 5 stars Reviewed January 14, 2015

My wife and I just returned from spending the weekend at this property for my wife's birthday. We last stayed at this property 28 years ago (La Reserve) on our wedding night. I can't begin to express how special the staff made this weekend for us; from the warm welcome from Terrell and birthday wishes expressed to my wife, to... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you very much for taking the time to review your experience and stay at the Residence Inn White Plains. We are very pleased to hear that the staff was able to leave a lasting and memorable impression for your special occasion revisiting the property after so many years. This is a perfect example of the service we strive to... More 

Spokane, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2015

We stayed here several nights for a family wedding, as did other family members. We felt very welcome and cared for. The rooms were very spacious, which we appreciated. The quality of the kitchen cabinets was not as nice as the other furnishings, but that's okay. The train station to New York City is just a short walk away, which... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you very much for taking the time to write about your experience at the Residence Inn White Plains. We are pleased you and the wedding party you were here with enjoyed your stay. Thanks again for staying and we hope we will see you in the future when you are in need of a hotel in White Plains. Sincerely,... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 6, 2015 via mobile

Upon arriving the building is very old inside and "out of date" the pictures online are very deceiving. My room experience was terrible the heat didnt work in the room and had to use numerous space heaters to keep room at a comfortable temperature. Never in my life have I stayed at a hotel that I had to freeze because... More 

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Please accept our sincerest apologies for the inconvenineces you encountered with regards to the heating in the room. Unfortunately, HVAC units do break down from time to time in any hotel and we do our very best to keep everything in working order and have parts on hand. We very much regret that you were subjected to... More 

Frederick, Maryland
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 23, 2014

We stayed one night in December 2014.hotel was clean, new looking. Room was expansive with an adjoining room with extra couch/ bed and TV. I would stay there again. Price was right, too. Close to parkways and direct shot to NYC.

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Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 11, 2014

. . .it would be euthanized to put it out of its misery. My wife and I stayed at this Residence Inn for seven nights over the Thanksgiving Holiday. At check-in, I was greeted by the ultra-friendly Robert, who welcomed me and said they had a really good, 800+ square foot suite (No. 1408) for my wife and me. The... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Thank you for very detailed feedback. I have already addressed the contorllable issues that you encountered with the staff to ensure it neve happens again. I hope you understand that is not the norm here. I know the Assistant GM had compensated your for your trouble and I have also made two attempts to reach out to... More 

Somerset, NJ
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 5, 2014

I booked RI for a quick stay before heading to HPN for an early flight. You would've thought I walked in for my Broadway performance headed for a green room! It's a nice, quiet hotel. Robert makes it feel like he's been waiting all his life for you to check in. In a nice way. Extremely guest service oriented. A... More 

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you very much for writing this shing review of Robert, our Front Office Supervisor. He is truly the heart and soul of our service at the Residence Inn White Plains and the perfect example of the level of service we strive to provide with Marriott. Please accept my sincerest apology for the coffee experience that you had. I have... More 

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Additional Information about Residence Inn White Plains

Address: 5 Barker Avenue, White Plains, NY 10601
Location: United States > New York > Westchester County > White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn White Plains 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Residence Inn White Plains Hotel White Plains
White Plains Residence Inn
Residence Inn White Plains Westchester County, NY
Hotel Style:
#3 Romantic Hotel in White Plains
#4 Business Hotel in White Plains
#4 Family Hotel in White Plains

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