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Residence Inn White Plains

3.0 of 5 5 Barker Avenue, White Plains, NY 10601
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Certificate of Excellence 2014
Residence Inn White Plains
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Residence Inn White Plains
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147 reviews from our community

Traveler rating
    62
    53
    21
    9
    2
See reviews for
50
19
12
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waldorf MD
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I just returned from spending the weekend at this property for my wife's birthday. We last stayed at this property 28 years ago (La Reserve) on our wedding night. I can't begin to express how special the staff made this weekend for us; from the warm welcome from Terrell and birthday wishes expressed to my wife, to... More 

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you very much for taking the time to review your experience and stay at the Residence Inn White Plains. We are very pleased to hear that the staff was able to leave a lasting and memorable impression for your special occasion revisiting the property after so many years. This is a perfect example of the service we strive to... More 

Spokane, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here several nights for a family wedding, as did other family members. We felt very welcome and cared for. The rooms were very spacious, which we appreciated. The quality of the kitchen cabinets was not as nice as the other furnishings, but that's okay. The train station to New York City is just a short walk away, which... More 

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you very much for taking the time to write about your experience at the Residence Inn White Plains. We are pleased you and the wedding party you were here with enjoyed your stay. Thanks again for staying and we hope we will see you in the future when you are in need of a hotel in White Plains. Sincerely,... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Upon arriving the building is very old inside and "out of date" the pictures online are very deceiving. My room experience was terrible the heat didnt work in the room and had to use numerous space heaters to keep room at a comfortable temperature. Never in my life have I stayed at a hotel that I had to freeze because... More 

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Please accept our sincerest apologies for the inconvenineces you encountered with regards to the heating in the room. Unfortunately, HVAC units do break down from time to time in any hotel and we do our very best to keep everything in working order and have parts on hand. We very much regret that you were subjected to... More 

Frederick, Maryland
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 23, 2014

We stayed one night in December 2014.hotel was clean, new looking. Room was expansive with an adjoining room with extra couch/ bed and TV. I would stay there again. Price was right, too. Close to parkways and direct shot to NYC.

Was this review helpful? Yes
Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 11, 2014

. . .it would be euthanized to put it out of its misery. My wife and I stayed at this Residence Inn for seven nights over the Thanksgiving Holiday. At check-in, I was greeted by the ultra-friendly Robert, who welcomed me and said they had a really good, 800+ square foot suite (No. 1408) for my wife and me. The... More 

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Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Thank you for very detailed feedback. I have already addressed the contorllable issues that you encountered with the staff to ensure it neve happens again. I hope you understand that is not the norm here. I know the Assistant GM had compensated your for your trouble and I have also made two attempts to reach out to... More 

Somerset, NJ
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 5, 2014

I booked RI for a quick stay before heading to HPN for an early flight. You would've thought I walked in for my Broadway performance headed for a green room! It's a nice, quiet hotel. Robert makes it feel like he's been waiting all his life for you to check in. In a nice way. Extremely guest service oriented. A... More 

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you very much for writing this shing review of Robert, our Front Office Supervisor. He is truly the heart and soul of our service at the Residence Inn White Plains and the perfect example of the level of service we strive to provide with Marriott. Please accept my sincerest apology for the coffee experience that you had. I have... More 

upstate NY
Top Contributor
160 reviews 160 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 4, 2014

We stayed here over thanksgiving weekend while visitng family. The room was very spacious. Good sized bedroom with king bed, living room with pull out couch, kitchen area, desk, and small dining table. Staff was very friendly and helpful. Elevators were slow - luckily we were on the 3rd floor and could use the stairs. Breakfast is ok. Typical fare.... More 

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Thank you so much for taking time to write about your stay at the Residence Inn Whtie Plains. Please accept our sincerest apologies for the slow elevators during the busy holidays. We were experiencing a high volume of leisure guests leading to heavy usage. We are please you enjoyed the staff and your spacious suite as well... More 

Fort Lauderdale
Top Contributor
165 reviews 165 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed November 28, 2014

Waking in a very comfortable king size bed in a large room with a sitting area. Coffee machine, newspaper and a breakfast included! The hotel staff were very well trained as they checked us in within 3 minutes, informing us of all the services which allowed us to proceed to our room. Highly recommend this hotel.

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you so much for writing your feedback on Tripadvisor. We are pleased that you enjoyed the spacious suites, various amenities and well trained Marriott Staff. We hope to see you return next time you are in the area. We appreciate the high recommendations and wish you happy holidays. Sincerely, Jay Finney General Manager More 

Pickerington, Ohio
Top Contributor
52 reviews 52 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 17, 2014

My husband and I were attending a conference together in nearby, Scranton, PA, and we decided to spend the next couple of days in NY for our anniversary. We took in some sights, The Lion King on Broadway and had ourselves a good time. Whenever I visit the city, I always choose White Plains and just ride the train into... More 

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- We really appreciate that you took the time to review your experience at the Residence Inn White Plains. We were pleased to hear that your time here was both memorable and satisfactory in all areas. We hope to seee you back soon and maybe you can see another Broadway Play as well! Thanks again. Sincerely, Jay Finney... More 

Emilyspinach
Contributor
20 reviews 20 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 11, 2014

We came to the area to (unfortunately) attend a funeral. The staff went out of their way to give us an extra large suite without us even asking. The rooms were enormous and very clean. We could have lived in this as a second home. All of the staff were friendly and helpful. I would definitely stay here again if... More 

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Thank you for taking the time to review experience as well as highly recommending the hotel. I am happy to hear that my staff took great care of you and I hope that you are able to visit on better terms next time. We hope to see you back in the near future. Thanks Again. Sincerely, Jay... More 

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Additional Information about Residence Inn White Plains

Address: 5 Barker Avenue, White Plains, NY 10601
Location: United States > New York > Westchester County > White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn White Plains 3*
Number of rooms: 134
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Also Known As:
Residence Inn White Plains Hotel White Plains
White Plains Residence Inn
Residence Inn White Plains Westchester County, NY
Hotel Style:
#3 Romantic Hotel in White Plains
#4 Family Hotel in White Plains
#4 Business Hotel in White Plains

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