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Residence Inn White Plains

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5 Barker Avenue, White Plains, NY 10601
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Residence Inn White Plains
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168 Reviews from our TripAdvisor Community

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    60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (168)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had reservation for 2 king size bedroom suite instead we got a queen size bed room 1620 top floor with dilapidated fixtures noisy AC n the room is falling apart would definitely recommend renovating the ROOMS not JUST the RECEPTION AREA ! WOULD definitely not return to this dump. Shocking for Residence Inn by Marriot

Was this review helpful? Yes 1
Jay F, Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- It appears that you may have left a review for the wrong property. There is mention in the review that your reservation was for a suite with 2 king beds and that room type doesn't exist here. In additon, the room number that is mentioned 1620 doesn't exist at this property either. We do not have record... More 

Duluth, United States
Level Contributor
12 reviews
4 of 5 stars Reviewed 1 week ago

Midanah Penda is a college student who works at the front desk. She always has a smile on her face and knows me by name. At only 19 years of age, her customer services skills surpass those of most of my peers who all work in the areas of customer service and business development. Keep up the GREAT work, Midanah!

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear valued guest- Thank you for taking the time to provide such great feedback on your recent stay with us. Midinah has only been with us for a few months now but she has quickly developed in to a strong service asset to the hotel and a great team member. I spoke to her personally today to recognize her for... More 

Westchester, NY
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for over a week and really enjoyed our stay. Kudos to management for the happy and attentive staff. Shout-out to Robert, Terry and Medina for making us feel so at home every time we returned from a day at the office. Appreciated the great breakfasts and dinners three nights a week. Had a wonderful stay and met... More 

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Thank you so much for your kind words and great review of the staff. We have made sure that they were all recognized for this service success story in fornt of the entire staff. We are pleased you enjoyed your stay with us and we were able to provide a comfortable home away from home during your... More 

Fort Collins, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

Went to White Plains from Colorado to see my daughter's recital at SUNY Purchase. Stayed in one of the largest suites and had plenty of room for entertaining other visiting guests. Staff was very helpful and very close to downtown businesses.

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Thank you for taking the time to write a review on Tripadvisor. The entire staff was pleased to hear that you enjoyed the spacious suite as well as the location in relation to downtown White Plains as well as SUNY Purchase. We hope that next time you visit your daughter that you will stay with us again. Thanks again for... More 

Philadelphia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 21, 2015

Unfortunately I was here for bereavement as my grandmother's funeral was nearby so the circumstances weren't great but the hotel is highly recommended if you need to visit White Plains. The front desk was very friendly and the lobby was large and welcoming. We didn't eat at the restaurant but I was told they serve beer and wine and apparently... More 

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued guest- We are sorry to hear about your recent loss. The entire team at the Residence Inn White Plains sends their Condolences. We are happy that we were able to provide comfortable place for you to stay for your travels to the area. Please accept our sincerest apology with the inconvenience you experienced in breakfast. We will be... More 

Billerica, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 18, 2015

We wanted to go into NYC for the weekend but didn't want the hassle of taking a bus or Amtrak (from Boston) so I decided to drive to White Plains and take the metro from there. After reading many many reviews of different hotels decided on the Residence Inn and so glad I did. We arrived well before check in... More 

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- We really appreciate you taking the time to put togther such a detailed Tripadvisor Review. WE are so happy to hear that all of your interactions with the staff exceeded your expectations. We are truly blessed to have such a great team and Robert is the heart and soul of our service here. Thanks again for all... More 

St. Pete Beach, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 16, 2015

Stayed here for only 1 night last week for a trip up to some meetings in NYC. About a 30 min ride over to the Yankee Stadium area. I do a ton of business travel, and I can tell a well run hotel when I see it - the front desk staff were extremely helpful, upgraded my room at same... More 

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued Guest- Thank you so much for taking the time out of yourr busy schedule to complete a review of your hotel expereince at the Residence Inn White Plains on Tripadvisor. We are pleased to hear that the staff made a lasting and memorable impression with the service provided. We stive to provide this type of Marriott experience to... More 

Fort Myers, Florida, United States
Level Contributor
132 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed April 29, 2015

The room, a suite (203) was great. Big, two TVs, good size kitchen. Next to the elevator but we never heard it and I have great hearing. Breakfast (Free!!!) was top notch. Wi-Fi included. If you can handle it, on street parking available but check what the meter says.

Was this review helpful? Yes 1
Baltimore, Maryland
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 19, 2015

I have been coming to White Plains to visit my son in college for several years. I stayed at Crowne Plaza and other IHG properties nearby. On this visit my son was sick and I had no one to leave my dog with back in Baltimore. I walked in to Residence Inn with a sick son and was in a... More 

Was this review helpful? Yes
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued guest- We really appreciate you taking the time to review your experience at the Residence Inn White Plains. We were happy to hear that your stay exceeded your expectations and left a memorable impression. We will share your feedback with the staff as a perfect example and success story as we strive to provide memerable experiences for all... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

We reserved the 1BR corner unit. It was definitely bigger than the average Residence Inn suite. This was size of an apartment. DS had plenty of room to stretch out on the sectional sofa bed. If you need room, this is definitely the place. The staff was wonderful friendly and very helpful. I would definitely stay again.

Was this review helpful? Yes 1
Jay F, General Manager at Residence Inn White Plains, responded to this review

Dear Valued guest- Thank you for taking the time to write about your experience on TripAdvisor. We are pleased to hear you enjoyed the large and spacious suites as well as the staff service. We hope to see you back in the near future. Thanks again! Sincerely, Jay Finney General Manager More 

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