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Crowne Plaza White Plains Downtown

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66 Hale Avenue, White Plains, NY 10601
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Crowne Plaza White Plains Downtown
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223 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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drums
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Checked in for mid week one night stay at around 7pm. Was 3rd in line and waited 20 minutes to check in. (only one hotel clerk) No acknowledgement of being a rewards member. Room was clean and nice but no 'wow' factor. Parking garage was adjacent to hotel, $13 to park.

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Imrans S, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Janetdrums, Thank you for staying with the Crowne Plaza White Plains and thank you for being a loyal IHG Rewards member. I apologize for the less than satisfactory check in process that you experienced. We admit that we did have some challenges over the past week regarding a system upgrade that created some delays. These challenges have since been... More 

San Jose, California
Top Contributor
122 reviews 122 reviews
23 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I spent three nights at the Crowne Plaza and was quite happy with my room and the room housekeeping staff. Bed was very comfortable, amenities were good and the location of the hotel suited my needs. The employees at the registration desk were always accommodating and courteous. Downside was the lack of brochures highlighting local attractions and dining options. I... More 

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Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Decent hotel, clean. I got a room on executive floor, which was nice and had a fridge. Convenient location in town to department stores, Whole Foods and Cheesecake Factory. Valet parking or a lot across the street. About 15 min drive from airport. I had to get groceries sox hose this hotel for its proximity to Whole Foods, just a... More 

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Milford, Connecticut
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed there a few weeks ago and enjoyed out stay. Polite and courteous however the paring rates are pretty high. Like the additional security in the elevators. Walked around and lovely restaurants and shopping at the mall. Ate at Cheesecake factory and loved it.

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Port Saint Lucie, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Very helpful staff, especially housekeeping who found my keys for me! And called me back to let me know! The breakfast is excellent-really good and smart food! The restaurant is beautiful, overlooking lovely green trees. The location of the hotel is great, very convenient. Rooms were comfortable.

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Trumbull
Top Contributor
91 reviews 91 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: Location, clean spacious room with a super comfy bed & pillows. Cons: We arrived the morning that a new key system was being implemented so I can totally overlook the minor confusion at checkin, however the young man who did check us in should be advised he's in the hospitality business. No greeting, a sullen expression, no smile, no... More 

Was this review helpful? Yes 1
Imrans S, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Gardenweasel, First, thank you for your feedback, as our clients' comments are crucial to our success. I would like to apologize for the inconveniences that you experienced during our system upgrade last week. As you could probably surmise, it was quite a trying few days for our customers. Our challenges; however, are certainly not an excuse for the poor... More 

Yonkers, New York
1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Crowne Plaza for a conference. The rooms were recently renovated, the beds were comfy, and the food was excellent. The hotel staff were extremely friendly & hospitable, and by far the best I've encountered. A special thank you to Deana Nelson, Ivan Aguirre, Carol Ann Chun, and Jesse Vasquez. I would recommend this hotel to... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Pros: - Beds were comfortable - Nice size bathrooms - Friendly Front Desk Personnel Cons: - Stains in White Towels - Left over hair within Shower - Used Bath products in bathroom (i thought these should be replaced between guests) - Can hear the people in the adjacent bathrooms *And this is in one of the rooms on the executive... More 

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Imrans S, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Kami F, Thank you for your feedback regarding your recent stay at the Crowne Plaza White Plains. Our guests' comments are extremely important to us, as we use them to make improvements where necessary. While we are happy that you found that certain parts of your stay were acceptable, we are quite disappointed that others were not. Our Housekeeping... More 

Winchester, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My business recommended this hotel. Overall is a good experience. Walking distance to lots of restaurants and bars. Great when being on a business trip. Rooms were clean. People behind the desk were friendly. Lots of conferences activity going on. Buildings around it are vacant. Looks like a new development that is yet to be filled. Parking was supposed to... More 

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Trumbull, Connecticut, United States
Top Contributor
64 reviews 64 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for three nights this week while attending a meeting. I usually stay down the road at the Ritz (which is a different level of service/quality) Thought this hotel was nice. Checked in late on a Tuesday night. Front desk staff was polite. My room was very nice and clean (though I heard from a coworker that... More 

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Imrans S, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear TonyLovesToDineOut: Thank you for staying with us. We realize that you typically use a different hotel in White Plains, but we want you to know that we appreciate your visit. Kind regards, Tonya Inman Director of Sales & Marketing More 

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