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All 8 White Plains hotels

Crowne Plaza White Plains Downtown

3.5 of 5 Hotel   |   66 Hale Avenue, White Plains, NY 10601
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Ranked #5 of 8 hotels in White Plains
A recent review
3 of 5 stars reviewed 2 weeks ago
smkerry Phoenix, Arizona
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72 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Phoenix, Arizona
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this property over twenty times. Front desk staff is inconsistent. Either very professional or extremely rude. Restaurant is below par and wait staff is rude. On the plus side, Outback Steakhouse, Cheesecake Factory, PF Chang's and Morton's are all within walking distance. Hotel does not respond to noise complaints. Overall tone of this property is rude.... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear smkerry: We appreciate you taking the time to write a review. Thank you. It is of very serious concern to us that you find "rude" employees when you visit with us. Anything less than stellar hospitality is not acceptable to us, and certainly shouldn't be expected from our guests. We typically receive excellent reviews regarding our service culture, so... More

Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Nothing spectacular, nothing horrible. Biggest negative was the very rowdy group in the lobby one night (whose behavior the staff apologized for); apparently this is a popular hotel for wedding parties, etc, who sometimes get boisterous.

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Sweth C: Thank you very much for the time taken to write a review following your stay with us. If there was a group getting boisterous in the lobby, then security should have dealt with that. We do apologize for any inconvenience this group may have caused you. We certainly look forward to welcoming you back again soon, and... More

Worthington, Ohio
Top Contributor
92 reviews 92 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a wonderful experience at this property. Customer service was outstanding and great attention to detail is shown from housekeeping to food presentation in the restaurants. Wonderful personable staff made our stay a pleasant one!

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear 53Susie: On behalf of all our associates, thank you for taking the time to write a review of the Crowne Plaza White Plains. We're naturally very pleased to learn you had a wonderful experience and that you noticed the attention to detail shown from housekeeping to food presentation in the restaurants. We sincerely appreciate your business and we look... More

Palm Beach, Florida
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

Landed here for a funeral and was pleased. The ront desk guys were nice, joked around with us appropriately. Our room was nice. Corner room so spacious and modern. Fairly basic but comfortable beds. Having the corner room gave a little L shape which would be good for extra people if you had them (child or cot). The matress and... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Meema21: We gratefully acknowledge and thank you for the time taken to write a review following your recent visit. Certainly we're very pleased you found the reception guys nice and the guestroom spacious and modern. We are obviously not pleased to learn of your breakfast experience. Rest assured we do not find that acceptable either and will be reviewing... More

New York City, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I would highly recommend this hotel to anyone looking for a well run professional organization. We checked in on a Friday afternoon and considering it was over 25 family members it went as smooth as silk! Not a single problem or issue and you know how an entire family can be at the check in line. Nothing but a warm... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear jeffnjc: We really appreciate the time taken to write a review following your recent visit to the Crowne Plaza White Plains. Thank you! We're very pleased that the check-in process was smooth and professional, and that your room was equipped with everything you needed. It was especially gratifying to read that our Food & Beverage Manager Sean Doherty was... More

Waterford, Michigan, United States
Top Contributor
63 reviews 63 reviews
29 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is my first time at this property and it will definitely not be my last. Great location downtown with chopping great places to eat within a few steps out the front door. The staff is very friendly and I received a room on the 11th floor, what a view! The club lounge is on the 12th floor if you... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Louis320: On behalf of all our associates, we gratefully acknowledge and thank you for the wonderful review! Naturally we're delighted you found everyone to be friendly and that you enjoyed the food offerings as well. We appreciate your business very much and most certainly look forward to welcoming you or a group of your colleagues back to our humble... More

Illinois
Top Contributor
52 reviews 52 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 26, 2014

I stayed here 3 nights on business. The beddings was very clean, the maids were good. I think the external appearance coudl use some improvements. The bar area was nice, pool is a bit small for families and the fitness room sufficient. I could hear both neighbors through the walls.

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Illini 94: Thank you very much for taking the time to write a review following your recent visit to the Crowne Plaza White Plains. We really appreciate your detailed comments. Should noise be a distraction during your next visit, please do not hesitate to contact a Manager On Duty who will look into the source to ensure other guests... More

San Francisco, California
Top Contributor
51 reviews 51 reviews
36 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 26, 2014

We generally stay here whenever we visit Westchester county to see family. Very solid, clean and comfortable hotel. Very conveniently located next to Mall and near restaurants. Very nice rooms and good amenities. Had a drink at the bar, and used the decent exercise room. Staff and front desk very nice and helpful. Would not hesitate to recommend this property... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Worldtraveler123...: We gratefully acknowledge and thank you for taking the time to write a review of the Crowne Plaza White Plains. To be considered your "go-to Hotel" when visiting beautiful Westchester County is our honor, and we will naturally strive to maintain that illustrious status! We appreciate your business very much and look forward to welcoming you back again... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2014 via mobile

One night stay, was put off before check in to see you have to pay for parking, which I'd think would be free for guests. Check in was a breeze, staff friendly and courteous. Room clean and comfortable. Went to get ice to see the ice machine looks about 35 years old and did not work, had to go to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear vvittitoe, Thank you for taking the time to write your review following your recent stay. I’m happy to hear you had an easy check in and found the staff friendly and courteous. However, I am certainly disappointed by the issues you experienced during your stay. We don't want any guest inconvenienced and rest assured that your comments will be... More

Travelers are raving about these White Plains hotels

Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 21, 2014

These days I travel on a budget. I'm in law school. I was pleased to get to come to White Plains for a moot court competition, even though New York isn't my idea of a vacation. I'm an IHG rewards member, and as a general rule their family of hotels is really pleasant, especially because the service is usually outstanding... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear dadamsplsjd2b, Thank you for taking the time to provide feedback on your stay. We regret to see the value prevented you from fully enjoying your time at the hotel. We truly appreciate the high scores for Cleanliness, Rooms, and Sleep Quality. We do take all of the reviews we receive very seriously as they allow us to identify areas... More

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Additional Information about Crowne Plaza White Plains Downtown

Also Known As:
Crowne Plaza White Plains Downtown Hotel
Crowne Plaza White Plains Downtown Hotel White Plains
White Plains Crowne Plaza
Crowne Plaza White Plains Downtown Westchester County, NY
Address: 66 Hale Avenue, White Plains, NY 10601
Phone Number:
Location: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza White Plains Downtown 3.5*
Official Description (provided by the hotel):
The Crowne Plaza White Plains Hotel is situated in downtown White Plains, NY, the heart of Westchester County. This White Plains New York hotel is only 30 minutes from Manhattan. Perfect for business and leisure travelers alike, it's accross the street from world class shopping at The Westchester Mall with Neiman Marcus and Nordstrom, among other fine retailers. New York Airports - La Guardia, JFK and Newark, are all easily accessible from the hotel. The Crowne Plaza White Plains features all non-smoking rooms and all guests can enjoy a new level of comfort with the Sleep Advantage program, which includes quiet zones, a sleep CD with relaxation tips, sleep amenities and a guaranteed wake-up call. The hotel also has wireless high speed Internet access throughout the entire facility. If you are planning a meeting, the Crowne Plaza White Plains Westchester Hotel is 'The Place to Meet' with the Crowne meetings director to work with you hand in hand until your event is completed. We'll ensure that you have one point of contact for all of your needs during your events by providing a daily meetings debrief. This Crowne Plaza White Plains NY hotel promises a better meetings experience for the meeting planner and a better night's sleep for the meeting attendees and guests. ... more   less 
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