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All 8 White Plains hotels

Crowne Plaza White Plains Downtown

3.5 of 5 Hotel   |   66 Hale Avenue, White Plains, NY 10601
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Ranked #5 of 8 hotels in White Plains
A recent review
5 of 5 stars reviewed 3 days ago
Jenna3467
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119 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had the pleasure of staying at the Crowne Plaza recently and was extremely satisfied with the atmosphere and hospitality. I arrived on a Thursday and stayed all weekend to enjoy the beautiful city of White Plains. The hotel is surrounded by malls and great restaurants that drew my attention. I was a little bit disappointed by the wifi not... More

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Aubrey, Texas
Top Contributor
71 reviews 71 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Upon check it at night the staff was slow and rude. Could careless I was there and I'm a platinum member with IHG. Wow some treatment for the price I paid. Hotel is in good location but the service was subpar. I don't like the fact they don't give platinums access to lounge anymore.

Was this review helpful? Yes 1
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear JohnluvsAK: Many thanks for taking time out to write an on-line review. We apologize if the reception was slow...and it is unacceptable at any level or for any reason if you felt the service was rude. Due to the overwhelming demand for the Club Lounge it is made available for a nominal upgrade fee. Platinum IHG Rewards Club Members... More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel several times and it's always a lovely experience. However in the year 2014 I feel as if all hotel should have free Wi-Fi. Who wants to pay nearly $10 to use Wi-Fi? Also around 1am me & a colleague went to sit in the lobby and chat because we didn't want to wake up our... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear ihgmember: We wish to acknowledge and thank you for writing a review of our services and facilities following your recent visit. WiFi is free to all IHG Rewards Club members and there is zero cost to sign-up and join. We too believe it's entirely permissible for guests to enjoy our beautiful lobby at any hour of the day, We... More

morin-heights
Top Contributor
52 reviews 52 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice Hotel, well situated. Near the highway but rather far not to hear the noise. Just a step from walking of city center (restaurants, stores, fast train for New York, 35 min.à the magnificent Central Station of NY). Hotel possesses a car park with floor of very good dimension. On the other hand, it is necessary to pay. The... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear 495: Many thanks indeed for the time taken to write an on-line review. We appreciate our guest's feedback! We are pleased you found our property nice and well situated. Our parking is covered, secure and accessible right into the hotel lobby; all our competitors have large, uncovered parking lots which can be a real challenge during inclement weather. Thank... More

New York City, New York
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we used this hotel as our hotel block for our wedding. The location is ideal for the use of public transportation and the CP offers shuttle service. The WestChester Mall is RIGHT THERE and it definitely came in handy for last minute wedding needs! The hotel renovations are excellent and the staff is very accommodating. All of my guests were... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear angelhope: We wish to acknowledge and thank you so much for your feedback following your recent visit. We are of course delighted you enjoyed the hotel and encountered excellent and accommodating staff. We really appreciate your patronage and would be very pleased to welcome you back to beautiful White Plains when you're ready for a "staycation" from nearby NYC.... More

Jupiter, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I'd like to share two experiences today w chief Concierge Emily at the CP. First-when I told her I had trouble signing onto my gmail acct Emily immediately,in a very professional and friendly manner,walked back to the business center and solved my problem. Second-when I went outside to walk to a nearby restaurant I came upon a very confused Chinese... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear George H: We are sincerely grateful you took the time to write a review following your recent visit. Thank you! What a wonderful story and a clear example of the level of care our associates afford our guests day in / day out. We agree Emily is a fine concierge and an outstanding human being. A great representative of... More

Bayport, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Beautiful comfortable hotel!! Little tricky to locate, $12.00 parking fee. $18.00 to valet park, not bad. Located by big mall, great restaurants, convenient to major highways. We'll definitely stay here again when visiting friends.

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Lori R: We wish to acknowledge and thank you for writing an on-line review following your recent visit. Beautiful comfortable hotel? Located by big mall, great restaurants, convenient to major highways? You'll definitely stay here again when visiting friends? We are humbled and couldn't be grateful enough. It is our pleasure to be of service to you and we... More

kingston, ny
Top Contributor
87 reviews 87 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Expensive in my opinion. We stayed at the C.P. on Aug. 1st for one night. Cost us $239 and did NOT include anything, no free wi- fi, no free breakfast, nothing but a clean room and comfortable bed. Wifi was $10 per day, breakfast was $16 for 2 bagels and 2 coffees. Maybe that's the going rate near NYC but... More

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear worldtraveller715: We thank you for taking the time to review our services and facilities. We are pleased you enjoyed a clean room and comfortable bed. WiFi is totally complimentary for all IHG Rewards Club Members. There is no cost to join the award-winning loyalty program and the myriad of other benefits make it very worthwhile! We appreciate your business... More

Norwalk, Connecticut
Top Contributor
62 reviews 62 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked 2 rooms for a Wedding back in July. We were very pleased although we were only in the rooms for a few hours. The Staff is very friendly, they seemed very willing to accommodate all 3 different wedding parties that were staying at the hotel that weekend. The room was very clean and well designed and the beds were... More

Was this review helpful? Yes 1
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Matthew K: Many thanks indeed for taking the time to write an on-line review. We are pleased you encountered very friendly staff and a very clean, well designed room with very comfy beds. We hear that a lot! If you experienced a peaceful night's sleep, then for sure we achieved our ultimate goal. We hope to be of service... More

Boston
Top Contributor
54 reviews 54 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed this past weekend for a wedding. I was expecting a lot more from a Crowne Plaza and left disappointed. My favorite part of the hotel was the comfortable lobby with all of the couches where family members could congregate and chat. I also enjoyed the bountiful breakfast buffet (although it was included in the wedding package so I don't... More

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IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear barbsboyBoston, Thank you for taking the time to provide a review about your experience. It is unfortunate to see you did not fully enjoy your time as our guest. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the... More

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Additional Information about Crowne Plaza White Plains Downtown

Address: 66 Hale Avenue, White Plains, NY 10601
Phone Number:
Location: United States > New York > Westchester County > White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza White Plains Downtown 3.5*
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Also Known As:
Crowne Plaza White Plains Downtown Hotel White Plains
White Plains Crowne Plaza
Crowne Plaza White Plains Downtown Westchester County, NY

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
The Crowne Plaza White Plains Hotel is situated in downtown White Plains, NY, the heart of Westchester County. This White Plains New York hotel is only 30 minutes from Manhattan. Perfect for business and leisure travelers alike, it's accross the street from world class shopping at The Westchester Mall with Neiman Marcus and Nordstrom, among other fine retailers. New York Airports - La Guardia, JFK and Newark, are all easily accessible from the hotel. The Crowne Plaza White Plains features all non-smoking rooms and all guests can enjoy a new level of comfort with the Sleep Advantage program, which includes quiet zones, a sleep CD with relaxation tips, sleep amenities and a guaranteed wake-up call. The hotel also has wireless high speed Internet access throughout the entire facility. If you are planning a meeting, the Crowne Plaza White Plains Westchester Hotel is 'The Place to Meet' with the Crowne meetings director to work with you hand in hand until your event is completed. We'll ensure that you have one point of contact for all of your needs during your events by providing a daily meetings debrief. This Crowne Plaza White Plains NY hotel promises a better meetings experience for the meeting planner and a better night's sleep for the meeting attendees and guests. ... more   less 
Number of rooms
402

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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