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Crowne Plaza White Plains Downtown

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66 Hale Avenue, White Plains, NY 10601
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Crowne Plaza White Plains Downtown
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Crowne Plaza White Plains Downtown
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187 reviews from our community

Traveler rating
    46
    77
    41
    18
    5
See reviews for
39
25
5
81
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Not only were there rooms clean and up to date but the staff was outstanding. My car had a dead battery in the hotel's garage and I went to the front desk to ask for assistance. Jonathan was working at the front desk and without hesitation he said, "I have cable in my car, I'll be right there." In a... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for just one night but was really impressed with the cleanliness, the convenience of the location (especially for those of us coming in with cars - parking is always an issue), and the friendliness of the staff. The room was comfortable and cozy, just what I needed for a stopover (although its a nice size room if you're... More 

Was this review helpful? Yes 1
WI
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

5 days for business. I was treated well, room was clean, no issues. Rooms have a fridge, no microwave. The is a whole foods store close by-very handy. Free shuttle to and from the HPN airport. i didn't have time to take advantage but saw they had nice exercise rooms and a pool. There was louder music Thurs and especially... More 

Was this review helpful? Yes 2
Top Contributor
67 reviews 67 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a 5 day stay for a state conference we were having. The hotel staff was one of the best we've ever worked with. From the bellmen to the front desk staff you immediately feel welcome. The entire staff was attentive to all that were there attending our conference. Before you asked for something they were already there. Rooms were... More 

Was this review helpful? Yes 1
Top Contributor
52 reviews 52 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a perfectly serviceable hotel - clean, nice beds, good-sized rooms with almost enough electrical outlets, at a very reasonable price. The free wifi is good enough for casual use, and an upgrade is available (there are also public computers in the lobby). We had breakfast in the restaurant - buffet and a la carte, nothing special but fine.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Seeitgo, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We always strive to provide great service and comfortable accommodation to all of our guests, and it is nice to read that the facilities and amenities are up to your par.... More 

Toronto
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed 3 nights in this hotel last month; it was okay but I wouldn't highly recommend it. There was some renovation in the lobby; the furniture and style are a bit out dated; I was attending a conference but there was no sign indicating where to go to meet people of your group. The restaurant is good but pricy... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear annecie, Thank you for taking the time to review our property. I am pleased to note that you liked the clean and comfortable rooms. Our hotel is committed to providing our guests with the highest quality services and facilities. It is regrettable that you were let down by the condition and style of furniture, refurbishment activities in the lobby... More 

Oxford, Mississippi
Top Contributor
162 reviews 162 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have used the White Plains Crowne Plaza several times over the years. It is conveniently located across the street from a large, upscale Mall. During this visit, the hotel was undergoing some construction [I was not told this when booking meeting space]. The first day of the workshop, our group was placed in an odd shaped, crowded meeting. The... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Walt A, Thank you for taking the time to write us a review regarding your recent stay. We greatly appreciate your loyalty to our brand and Hotel. It’s nice to know that you liked our location which is convenient to the mall. However we're sorry for the inconvenience for the ongoing renovation during your stay. We give the utmost... More 

Newbury, United Kingdom
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love this hotel. Stayed here for 3 nights on a recent business trip. I can't find fault with anything. White Plains is an excellent location, with lots of restaurants and shopping in the local area. The hotel restaurant is also of a very high standard. The Hotel staff were amazing. I will be back.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I find the hotel is very nice every time I come staff is friendly, but I must say Andrea in the concierge lounge goes far beyond expectations to make your time in the lounge enjoyable in the morning. the hotel Has a great asset in her in the lounge and hotel. I must say that she's very tentative to hear... More 

Was this review helpful? Yes 2
Top Contributor
70 reviews 70 reviews
49 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 weeks ago

As a frequent traveler and top tier member of the loyalty programs with IHG, Hilton, and Marriott, you expect a certain level of service and perks to entice you to use their brand. In the past the Crowne was my choice of hotels in White Plains. However, recent management chances now make it third or fourth on my list. For... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Rory C, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment about cleanliness. However, we’re sorry we fell below your expectation regarding the room being dated, facilities and limited service. We will address... More 

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