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Crowne Plaza White Plains Downtown

3.5 of 5 66 Hale Avenue, White Plains, NY 10601
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Crowne Plaza White Plains Downtown
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Crowne Plaza White Plains Downtown
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165 reviews from our community

Traveler rating
    34
    71
    38
    17
    5
See reviews for
36
23
5
69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed at this location due to the snow storm that was supposed to happen on 1/26 to 1/27. I decided to have dinner at the bar. I was greeted with such warmth from your bartender Brett. He was very knowledgeable,and very friendly. Despite how busy he was he kept his cool and wittyness. He made every guest including myself... More 

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Orlando, FL
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We checked in after a long day of work and there were some issues with our reservations. These have been traced back to our company and their mistakes, but I appreciated how Angela handled it. She sensed our frustration level and gave numerous options to make things work and even gave us some goodwill to smooth things over, even though... More 

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Albany, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Rooms were spacious and very clean. Shower on 8th floor took about 5 minutes to get hot in the morning. Room service and food was great. It was a good value for a business trip. Great location and pleasant staff.

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Johannesburg, South Africa
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed in White Plains for a few nights. On arrival staff were not really interested in customers and were not in the mood to work becos it was the festive period. This was shocking as we got no discounted price for the festive period. The bellman service was extremely poor and management did not seem to care that there... More 

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IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear anushka2014, Thank you for your feedback and for choosing our hotel. I certainly apologize for the unsatisfactory service you received from the staff. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be... More 

Travelers are raving about these White Plains hotels

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I was so upset last week I stayed in the hotel from jan 5th through the 8th of January. I had other coworkers stay as well and we all seem to agree on our stay the area is nice the hotel was nice what bothered me is that after a long day of work we came back to the hotel... More 

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IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Keywest73, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for the poor service you received during your stay. We take comments... More 

New York City, New York
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The pool was 3'6" in the shallow end and 4'7" in the deep end and was ice cold. The room had a motel style heating unit that was noisy. Inside the room there was a sleep kit with lotions and a patchouli spray that puts you right to sleep.

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IHGCare, Guest Relations Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear chris f, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the... More 

Ardsley, New York
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Wanted to get away with my darling for the weekend and boy what a wonderful place. Absolutely loved the rooms, very accommodating people, and my overall stay. Never visited before but will e back again.

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

As a frequent traveler my wife and I often stay at this property for both work and family events in the White Plains area several times a year. This time we stayed for 4 nights for the Christmas holidays needing a central location to visit multiple family members throughout Westchester County. Similar to our previous stays, this property and hotel... More 

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We enjoyed an very nice overnight stay at the Crowne Plaza White Plains. The hotel is attractive and well run with clean and comfortable rooms. The indoor pool is a little small but perfect for kids. The dining options are above average. We found the staff helpful and knowledgeable. I would recommend the location to anyone in the area.

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Newburyport, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have family in White Plains and stay at the Crowne Plaza 2-3 times a year when visiting. Our previous stays have been excellent, but our recent time ver the holidays had some shortcomings. First they decided to renovate the front entrance at what seems to be poor timing. But given that the lack of front service cannot be excused... More 

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Additional Information about Crowne Plaza White Plains Downtown

Address: 66 Hale Avenue, White Plains, NY 10601
Phone Number:
Location: United States > New York > Westchester County > White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza White Plains Downtown 3.5*
Number of rooms: 402
Reservation Options:
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Also Known As:
Crowne Plaza White Plains Downtown Hotel White Plains
White Plains Crowne Plaza
Crowne Plaza White Plains Downtown Westchester County, NY

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