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All 8 White Plains hotels

Crowne Plaza White Plains Downtown

3.5 of 5 Hotel   |   66 Hale Avenue, White Plains, NY 10601
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75 people have reviewed this hotel

Traveler rating
    18
    28
    19
    8
    2
See reviews for
16
16
1
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband and I recently reserved a block of rooms at the White Plains Crowne Plaza for our March, 2014 wedding. From top to bottom, we could not be happier! We worked with Miguelina and Deana, who expertly guided us through the entire process. The hotel is newly renovated and is beautiful and elegant. The guest rooms are comfortable and... More

Was this review helpful? Yes
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Miranda S: Thank you very much indeed for writing such a comprehensive overview of your recent visits and planning activities at the Crowne Plaza White Plains. Suffice to say, we were delighted to learn all went so well before, during and after your big day! We appreciate that entrusted our team to work with you to ensure a smooth... More

Senior Contributor
41 reviews 41 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I travel to White Plains for business routinely. I rotate between two properties. I like the Crown Plaza for convenience and locale. They've done a lot of work to the property and it has a contemporary feel. The gym is improved. The rooms are clean but could be more spacious. Overall it gets the job done.

Was this review helpful? Yes
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Saxtell: On behalf of all our associates, we thank you for writing a review. We're of course pleased you enjoy the improvements and the contemporary feels well as the (two) new fitness rooms! We appreciate your business very much and look forward to being of service to you again soon. Scott de Savoye ~ General Manager More

ny
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Prior to setting up a 50 room block for our wedding guests, we asked about having a breakfast the morning after our wedding for our guests. We were told the breakfast would cost $15 per person by the sales manager (both verbal and email). We felt this was a little high for breakfast since there is still a 8% sales... More

Was this review helpful? Yes
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear j d: We appreciate the time taken to write a review of your concerns. We do indeed have a group reservation holding for you. As we finalize such events, offers are made to add group meals or other services at the time of booking. Such offers are deeply discounted provided they are rolled-up into the guestroom contracts at the... More

Phoenix, Arizona
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this property over twenty times. Front desk staff is inconsistent. Either very professional or extremely rude. Restaurant is below par and wait staff is rude. On the plus side, Outback Steakhouse, Cheesecake Factory, PF Chang's and Morton's are all within walking distance. Hotel does not respond to noise complaints. Overall tone of this property is rude.... More

Was this review helpful? Yes 1
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear smkerry: We appreciate you taking the time to write a review. Thank you. It is of very serious concern to us that you find "rude" employees when you visit with us. Anything less than stellar hospitality is not acceptable to us, and certainly shouldn't be expected from our guests. We typically receive excellent reviews regarding our service culture, so... More

Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Nothing spectacular, nothing horrible. Biggest negative was the very rowdy group in the lobby one night (whose behavior the staff apologized for); apparently this is a popular hotel for wedding parties, etc, who sometimes get boisterous.

Was this review helpful? Yes 1
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Sweth C: Thank you very much for the time taken to write a review following your stay with us. If there was a group getting boisterous in the lobby, then security should have dealt with that. We do apologize for any inconvenience this group may have caused you. We certainly look forward to welcoming you back again soon, and... More

Worthington, Ohio
Top Contributor
94 reviews 94 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a wonderful experience at this property. Customer service was outstanding and great attention to detail is shown from housekeeping to food presentation in the restaurants. Wonderful personable staff made our stay a pleasant one!

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CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear 53Susie: On behalf of all our associates, thank you for taking the time to write a review of the Crowne Plaza White Plains. We're naturally very pleased to learn you had a wonderful experience and that you noticed the attention to detail shown from housekeeping to food presentation in the restaurants. We sincerely appreciate your business and we look... More

Palm Beach, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2014

Landed here for a funeral and was pleased. The ront desk guys were nice, joked around with us appropriately. Our room was nice. Corner room so spacious and modern. Fairly basic but comfortable beds. Having the corner room gave a little L shape which would be good for extra people if you had them (child or cot). The matress and... More

Was this review helpful? Yes 1
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Meema21: We gratefully acknowledge and thank you for the time taken to write a review following your recent visit. Certainly we're very pleased you found the reception guys nice and the guestroom spacious and modern. We are obviously not pleased to learn of your breakfast experience. Rest assured we do not find that acceptable either and will be reviewing... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2014

I would highly recommend this hotel to anyone looking for a well run professional organization. We checked in on a Friday afternoon and considering it was over 25 family members it went as smooth as silk! Not a single problem or issue and you know how an entire family can be at the check in line. Nothing but a warm... More

Was this review helpful? Yes 1
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear jeffnjc: We really appreciate the time taken to write a review following your recent visit to the Crowne Plaza White Plains. Thank you! We're very pleased that the check-in process was smooth and professional, and that your room was equipped with everything you needed. It was especially gratifying to read that our Food & Beverage Manager Sean Doherty was... More

Waterford, Michigan, United States
Top Contributor
66 reviews 66 reviews
31 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 12, 2014

This is my first time at this property and it will definitely not be my last. Great location downtown with chopping great places to eat within a few steps out the front door. The staff is very friendly and I received a room on the 11th floor, what a view! The club lounge is on the 12th floor if you... More

Was this review helpful? Yes 1
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Louis320: On behalf of all our associates, we gratefully acknowledge and thank you for the wonderful review! Naturally we're delighted you found everyone to be friendly and that you enjoyed the food offerings as well. We appreciate your business very much and most certainly look forward to welcoming you or a group of your colleagues back to our humble... More

Illinois
Top Contributor
52 reviews 52 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 26, 2014

I stayed here 3 nights on business. The beddings was very clean, the maids were good. I think the external appearance coudl use some improvements. The bar area was nice, pool is a bit small for families and the fitness room sufficient. I could hear both neighbors through the walls.

Was this review helpful? Yes 1
CPWPD, General Manager at Crowne Plaza White Plains Downtown, responded to this review

Dear Illini 94: Thank you very much for taking the time to write a review following your recent visit to the Crowne Plaza White Plains. We really appreciate your detailed comments. Should noise be a distraction during your next visit, please do not hesitate to contact a Manager On Duty who will look into the source to ensure other guests... More

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Additional Information about Crowne Plaza White Plains Downtown

Also Known As:
Crowne Plaza White Plains Downtown Hotel
Crowne Plaza White Plains Downtown Hotel White Plains
White Plains Crowne Plaza
Crowne Plaza White Plains Downtown Westchester County, NY
Address: 66 Hale Avenue, White Plains, NY 10601
Phone Number:
Location: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza White Plains Downtown 3.5*
Official Description (provided by the hotel):
The Crowne Plaza White Plains Hotel is situated in downtown White Plains, NY, the heart of Westchester County. This White Plains New York hotel is only 30 minutes from Manhattan. Perfect for business and leisure travelers alike, it's accross the street from world class shopping at The Westchester Mall with Neiman Marcus and Nordstrom, among other fine retailers. New York Airports - La Guardia, JFK and Newark, are all easily accessible from the hotel. The Crowne Plaza White Plains features all non-smoking rooms and all guests can enjoy a new level of comfort with the Sleep Advantage program, which includes quiet zones, a sleep CD with relaxation tips, sleep amenities and a guaranteed wake-up call. The hotel also has wireless high speed Internet access throughout the entire facility. If you are planning a meeting, the Crowne Plaza White Plains Westchester Hotel is 'The Place to Meet' with the Crowne meetings director to work with you hand in hand until your event is completed. We'll ensure that you have one point of contact for all of your needs during your events by providing a daily meetings debrief. This Crowne Plaza White Plains NY hotel promises a better meetings experience for the meeting planner and a better night's sleep for the meeting attendees and guests. ... more   less 
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