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The Ritz-Carlton, Westchester

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Three Renaissance Square, White Plains, NY 10601
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Complimentary Breakfast
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The Ritz-Carlton, Westchester
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The Ritz-Carlton, Westchester
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327 reviews from our community

Traveler rating
    211
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    6
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69
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sanibel Island, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Okay so this is a bit harsh for we arrived late to our beautifully appointed room and had to leave early for a morning wedding. Problem: the bathroom shower has someone's idea of a cool overhead rain shower head but no shower cap for the ladies! Hand shower was not a particularly functional design either, by my recollection. Major Inconvience... More 

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Scarsdale, New York
1 review
1 of 5 stars Reviewed 1 week ago

We had damage to our car when it was left with the valet and parked in the garage. When we showed the garage attendant the damage, he could not have been nicer, filled out a form, and told us they would review the cameras and get back to us. 3 weeks later, and many calls on our part, we can't... More 

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RC_Westchester1, General Manager at The Ritz-Carlton, Westchester, responded to this review

Thank you for your feedback regarding your recent opportunity with the valet company. I am personally speaking with the owners and operators of the garage so they can resolve your issue quickly. Though they are a separate company to all the entities on property, it is still important that they address your concerns appropriately. Once again thank you for bringing... More 

Houston, Texas
Top Contributor
60 reviews 60 reviews
55 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed for two nights to attend a family wedding in Westchester County, NY. This Ritz is located in downtown White Plains in close proximity to numerous shopping and dining options. The bedroom we were assigned was simply perfect; very spacious with many nice and convenient amenities: two separate closets, a very functional work desk, an in... More 

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New York City
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The accommodations were impeccably clean, super quiet and very comfortable. A perfect home away from home for me for three days in late April 2015. But better than the accommodations are the staff. Doormen, bellman, check in and check out clerks, waiters, waitresses, parking valets and even a sous chef I had the pleasure of conversing with were all exemplary... More 

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Overland Park, Kansas
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I stay at a lot of Ritz-Carlton properties and this visit started with potential Modern in styling, the staff greeting me were excellent and caring. I was traveling on business and thus just had myself and made a reservation for dinner for just myself at the restaurant, 42, located on their top level. Upon arrival - they wanted me to... More 

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RC_Westchester1, General Manager at The Ritz-Carlton, Westchester, responded to this review

Thank you for your comments regarding your most recent visit to Westchester. My apologies for the opportunities you experienced at Restaurant 42. Though the restaurant is not operated by the hotel, we still anticipate that while on property you will receive the outstanding service you are expecting. Your concerns are very important to us and we have addressed these issues... More 

Saratoga, California
Contributor
15 reviews 15 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 11, 2015 via mobile

Our stay went great, not the best Ritz I have ever stayed in but it was very good. We had a problem with the restaurant and it was taking care of by the manager in the from desk. We took a suite and were very pleased. Our kids 9 and 6 liked it a lot. We personally missed the club... More 

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Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

High top floor views are excellent. The walk across the floor is smooth from one end to the other. Staff excel in local skills and knowledge. The welcome is kind. Excellent food and room care and bed.

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ny
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 25, 2015

spent a wonder day at the ritz carlton,valet parking in a busy city setting.The spa was top notch,professional staff. the best hot stone massage i have ever experianced.......well appointed. locker room attendant so very helpful, after a few hours of pampering, ended our day day having a glass of wine and salad in the lobby by the fireplace........ A restful... More 

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Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2015

Awesome service awesome massage kelly dunning is incredible and extremely professional if you are looking to pamper yourselves kelly dunning is the way to go looking forward to my next massage resturant in the area are great Don Coqui and sofritos walking distance

Was this review helpful? Yes 5
Orange, Connecticut
Top Contributor
69 reviews 69 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 11, 2015

Our home away from home. We always feel welcome when we arrive here. Andrew is our "personal" manager who always is ready to help. The rooms are spotless, the pool and fitness center are top notch and the spa just adds a touch of papmering to our stays. We will be back real soon...

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