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All 8 White Plains hotels

The Ritz-Carlton, Westchester

5.0 of 5 Hotel   |   Three Renaissance Square, White Plains, NY 10601
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The Ritz-Carlton, Westchester
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Ranked #1 of 8 Hotels in White Plains
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Matt K Marblehead, Massachusetts
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285 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marblehead, Massachusetts
Top Contributor
74 reviews 74 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is my third stay at this Ritz. First time as a family. On arrival I was a little surprised that they didn't upgrade our room -- we booked through American Express Platinum and they said that no upgrades were available, but I find that a little hard to believe. I have also stayed here several times on business. The... More

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Fort Lauderdale
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel a few times. The design is excellent- they make very good use of the lobby, and it's luxurious without being ostentatious. The deluxe room, which is standard, is quite large and all the finishing touches are first class. The bathroom is spacious and plumbing are amazing. It has a separate tub and shower, marble... More

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Pawleys Island, SC
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Truly an exceptional Ritz Carlton. I spent several days at a conference hosted at this property. It is one of the very few hotels I can say has no downside. Location - Great! Staff - Great! Room - Really Great! Conference Services _ Great! F & B - Great! Room Service - Great! Housekeeping - Remarkable! Security staff - wonderful!... More

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Manhattan Beach, California
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here over Christmas last year. We were there for 8 days. Our room was nice, and the staff took care of us. We traveled with our 2 boys, and we requested a Christmas tree, and it was in our room when we arrived. Anything we needed, batteries, a screw driver to open new Christmas toys, they were on... More

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Sonoma County, CA
Top Contributor
108 reviews 108 reviews
76 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent property and exceptional service. Convenient, walk to shopping and restaurants. Spa was great - Ashley at the spa was amazing and went out of her way to make my daughters stay special by putting together a sweet little bag of goodies to help her sleep. All of the wait staff were wonderful and so thoughtful. The hotel was spotless... More

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RC_Westchester1, General Manager at The Ritz-Carlton, Westchester, responded to this review

What a great message to receive on a Thursday evening, thank you for sharing your experiences and wonderful comments about the hotel, our ladies and gentlemen and especially Ashley. I am excited to share this with the entire hotel and we look forward to welcome you back soon. More

West Haven, Connecticut
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Attended my niece's engagement party this weekend and boy you couldn't ask for a more beautiful, friendly, and helpful hotel. The rooms were fantastic, a bathroom to die for. Location was also great, close to train, stores, restaurants, bars. A great experience. Check our the BLT Steak restaurant mmmmm!

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Senior Contributor
35 reviews 35 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Please let the guests use the carts stacked by the front entrance if no valet staff is available. Departures to Saturday wedding & Sunday morn did not run smoothly. Oh yes, elevator got stuck too. Memorable. Beautiful bed...Never slept better.

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RC_Westchester1, General Manager at The Ritz-Carlton, Westchester, responded to this review

Thank you for your comments and observations regarding your most recent stay at our hotel. My apologies for the inconveniences you experienced with our elevator and the departure delays on Saturday and Sunday morning. Clearly we did not exceed your expectations and for that I am personally sorry. Your feedback is very important to me and I will be addressing... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 7, 2014 via mobile

with reservations Friday and Saturday night. stayed in the room Friday night without issue. I called security about an unwanted person in the roomand they did nothing to resolve the issue in fact let the person stayed in the room. not on the registration no information known about the person. I question their ability to keep people safe in this... More

Was this review helpful? Yes 1
RC_Westchester1, General Manager at The Ritz-Carlton, Westchester, responded to this review

Thank you for the comments regarding your recent experience at the hotel. The well-being of all our guests is our highest priority. Our team is conducting a full investigation into the events of that evening and we will be making appropriate changes where necessary so this does not happen in the future. Once again, thank you for feedback and allowing... More

2 reviews
3 of 5 stars Reviewed September 5, 2014

This is a typically upscale Ritz Carlton. A really great place to stay. BUT, they changed their pet policy. TripAdvisor is still advertising this as a pet friendly hotel. It is not. I wanted to make reservations for a weekend upstate and was told that pets are no longer allowed.

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RC_Westchester1, General Manager at The Ritz-Carlton, Westchester, responded to this review

Thank you for letting us know about the inconsistent information you received regarding the hotel. Unfortunately we do not have direct access to change content on other sites and some details are occasionally missed. We will be working to resolve this immediately. Thank you again for your comments and helping us be a better hotel. More

Top Contributor
68 reviews 68 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 2, 2014

Stayed at the Ritz Carlton in White Plains for a second time. A year later and it's still a pleasure to be a guest at this hotel. The room is beautiful, restful and most important, still immaculate. Room service breakfasts are outstanding---the Continental provides more than I can eat. The yogurt is a delicious, healthy addition. Service is impeccable. In... More

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Additional Information about The Ritz-Carlton, Westchester

Address: Three Renaissance Square, White Plains, NY 10601
Phone Number:
Location: United States > New York > Westchester County > White Plains
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Westchester 5*
Number of rooms: 146
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Also Known As:
Ritz-Carlton Westchester Hotel White Plains
Ritz Carlton White Plains
Ritz White Plains
White Plains Ritz-Carlton
The Ritz-Carlton, Westchester White Plains, Westchester County, NY

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