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The Ritz-Carlton, Westchester

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Three Renaissance Square, White Plains, NY 10601
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Complimentary Breakfast
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The Ritz-Carlton, Westchester
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The Ritz-Carlton, Westchester
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322 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saratoga, California
15 reviews 15 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Our stay went great, not the best Ritz I have ever stayed in but it was very good. We had a problem with the restaurant and it was taking care of by the manager in the from desk. We took a suite and were very pleased. Our kids 9 and 6 liked it a lot. We personally missed the club... More 

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Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

High top floor views are excellent. The walk across the floor is smooth from one end to the other. Staff excel in local skills and knowledge. The welcome is kind. Excellent food and room care and bed.

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Senior Contributor
42 reviews 42 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 3 weeks ago

spent a wonder day at the ritz carlton,valet parking in a busy city setting.The spa was top notch,professional staff. the best hot stone massage i have ever experianced.......well appointed. locker room attendant so very helpful, after a few hours of pampering, ended our day day having a glass of wine and salad in the lobby by the fireplace........ A restful... More 

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12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Awesome service awesome massage kelly dunning is incredible and extremely professional if you are looking to pamper yourselves kelly dunning is the way to go looking forward to my next massage resturant in the area are great Don Coqui and sofritos walking distance

Was this review helpful? Yes 5
Orange, Connecticut
Top Contributor
60 reviews 60 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 11, 2015

Our home away from home. We always feel welcome when we arrive here. Andrew is our "personal" manager who always is ready to help. The rooms are spotless, the pool and fitness center are top notch and the spa just adds a touch of papmering to our stays. We will be back real soon...

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Sarasota, Florida
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 27, 2015

We've stayed in Ritz Carlton hotels in several countries, always satisfied. We were so pleased to find one when we had to be in the White Plains area recently. In freezing weather the front door staff were super-friendly and efficient with luggage and car valet service (I don't know how they survived their shifts with below-zero wind-chills). Reception was excellent... More 

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Fleming Island, FL
Top Contributor
59 reviews 59 reviews
40 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 24, 2015

We have to start out this review with a special shout-out to Kevin. Here's the story: we arrived at the hotel much later than we originally planned after a long and unpleasant drive down I-95 in the snow. The bell service and valet team greeted us and whisked us and our bags into the hotel and up to our room.... More 

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Cutchogue, New York
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

Arrived Thursday. Requested 3 PM check in and they were all ready for me when I walked in. The staff is very professional yet friendly. Dinner at BLT Steakhouse. You go for the popovers! Spent Friday in the spa. Massage by Val and facial by Tony. In between steam room and sauna, pool and lunch.

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Boston, Massachusetts
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 8, 2015 via mobile

I Love the Ritz Carlton Hotels! But this hotel did not deliver. The Good: 1. The Bell service & Valet: Kevin & the entire Bell service & Valet team we encountered were phenomenal and definitely embraced the Ritz Carton culture. We were greeted by name at least 4 Times before we even reached Reception. 2. The Room is large and... More 

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RC_Westchester1, General Manager at The Ritz-Carlton, Westchester, responded to this review

Thank you for sharing your experiences with me. Your wonderful comments regarding our ladies and gentlemen, our products and services were greatly appreciated. In addition, and more importantly I would like to apologize for the unacceptable opportunities you experienced on property. They clearly did not meet you expectations, nor did they meet ours. I look forward to personally addressing your... More 

Stamford, Connecticut
Top Contributor
124 reviews 124 reviews
65 hotel reviews
209 helpful votes 209 helpful votes
5 of 5 stars Reviewed February 5, 2015

Stayed her for one night on business. The room was huge. The bathroom was larger than my master bedroom. As all Ritz they lived up to their reputation for service, from the front desk, to the maid service. Great amenities, and didn't feel like I was being "nickled and dimed" as in other hotels. Ask for a higher floor for... More 

Was this review helpful? Yes 1
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