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Viana Hotel and Spa

Certificate of Excellence
GreenLeadersGold level
Hotel website
3998 Brush Hollow Road, Westbury, NY 11590
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1 room 1 guest
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Viana Hotel and Spa
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434 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
  • All months
    (434)
  • Mar-May only
    (105)
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    (134)
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    (91)
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Rhinebeck, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel, comfortable rooms, great staff! Beds were really comfy. Spa was lovely - and very accommodating. Breakfast was yummy and there was lots to choose from. Wish there was a full size pool but at least there was one to swim laps. Really enjoyed meeting Louis - the "Mayor" of the Viana!!!

Was this review helpful? Yes 1
Hollywood, Florida
Level Contributor
112 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It's a nice hotel with some weird quirks. First they leave little notes everywhere telling you how to operate things...the AC, the toilet, etc. If people can not figure out how to use these things, they could call the front desk, but instead they left little printed notes in plastic holders killing any ambiance in the room. Also, they tried... More 

Was this review helpful? Yes 1
Martha's Vineyard, Massachusetts
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is nice. There are elements of it I expected to be better; starting with reservations. I called to see if there were vacancies for my date, I expected to a soothing voice announcing I had reached the lovely, soothing Viana Hotel & Spa on the end of the line. Instead the male employee that answered the call vaguely... More 

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Plano, Texas
Level Contributor
146 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 3 days. Very helpful staff. Problem is this hotel tries too hard to be GREEN. Room AC was noisy and weak. Bed comfort was questionable. Room was spacious with nice furnishings. However it just wasn't very clean. Worst part was the ceiling started to leak. We have to go out and told front desk of problem. They promised... More 

Was this review helpful? Yes 1
New York
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

What a lovely hotel and spa. I was looking for a quick, convenient staycation and Viana certainly delivered. My sister-in-law, some friends and I did the pajama party. The rooms are well appointed, great mattresses, plush towels and lovely toiletries. The spa services were devine and the entire hotel/spa staff could not have been nicer. Dinner was very good, I... More 

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Westbury, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night at Viana in June while having our home bathroom redone as it was very close and convenient. Really nice hotel, clean, staff was very friendly. Ordered breakfast in the AM and it was very tasty!

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Smithtown, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Viana was very clean and tmiat of the staff wonderful. Breakfast is offered at around $13 and everything was ample and fresh. Our stay was ruined by rowdy guests from 3 different wedding groups. They took over the hotel. The bar was too loud and crowded to enjoy so we went out. A guest pulled the fire alarm at... More 

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toronto
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed for 3 nights 8/6/2015 to 8/9/2015 This is a 2 to 3 star hotel at best 1. Out for day back at 330 room not clean 2. Air conditioner set at 68 when we return at 100 am from a wedding. Room is stifling hot. Call the front desk, guy comes up quickly says its 73 degrees but did... More 

Was this review helpful? Yes 1
Dumont, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Louis is the best ambassador for this hotel! Always smiling and couldn't do enough for us during our stay. He should get some type of award from his employer for the wonderful job he does! I just went to submit this because I believe special employees deserve recognition. Now I am told it must be a certain length...

Was this review helpful? Yes 1
New York City, New York
Level Contributor
103 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are a nice size and well equipped but this time I noticed a general feel of getting "tired." The hotel will have to consider a general refurbishing of the rooms in the very near future. I will give it another try next summer and hope that they will have taken the necessary steps.

Was this review helpful? Yes 3
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