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Hampton Inn Buffalo South/I-90

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1750 Ridge Road, Interstate 90, Exit 55, West Seneca, NY 14224
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Hampton Inn Buffalo South/I-90
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Hampton Inn Buffalo South/I-90
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269 Reviews from our TripAdvisor Community

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Traveler rating
    140
    78
    31
    15
    5
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120
49
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57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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  • All months
    (269)
  • Mar-May only
    (78)
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    (82)
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    (63)
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Indianapolis, United States
1 review
5 of 5 stars Reviewed 1 week ago

The stay was great staff very friendly and helpful. Breakfast was great. Very close the falls, area not bad. What more can I say, if you are visiting Buffalo or Niagara Falls a great place to lay your head and rest after a day of sightseeing.

Review collected in partnership with Hampton

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us and for posting your experience on Trip Advisor. I appreciate your kind comments regarding our team and look forward to addressing our shortcomings. We hope to be your choice the next time you are in the Buffalo/West Seneca area. Thank you again! More 

Fenton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was very good with great comfortable beds. They are in a construction phase but it did not inconvenience anyone. The worst part of the stay were microwaved frozen eggs and bad sausage gravy which left us with a bad taste in our mouths as to whether Hilton is going this route with all of their hotels.

Review collected in partnership with Hampton

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for your business and for taking the time to respond about your stay at our property. I appreciate your kind comments regarding our team and look forward to addressing our shortcomings. I will be certain to share your kind comments with our entire team and we look forward to serving you again in the future at our Hampton... More 

Rhode Island
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We were very satisfied with the accommodations and staff at the Hampton Inn. The breakfast staff were extremely accommodating, and we were very happy with the selection at breakfast, both Saturday and Sunday. The rooms were clean and room service was good. We would definitely come back to the Hampton Inn! Thank you!

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank You for your staying with us at the Hampton Inn Buffalo South in West Seneca NY. Your kind review is very much appreciated and I am sincerely grateful you have decided to tell the world by posting on TripAdvisor. I will be certain to share your kind comments with our entire team and we look forward to serving you... More 

Gettysburg
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice Hotel, was only 3 min. from family. Staff was ok, mostly just hello and goodbye conversation. Rooms were excellent. Breakfast was ok, short staffed so didn't talk to much and was having problems in her kitchen those days we were there.

Review collected in partnership with Hampton

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

I appreciate your kind comments regarding our team and look forward to addressing our shortcomings. We strive everyday to adhere to the bedrock of our Hampton Brand Promise. We are happy to hear that you experienced several of our complimentary amenities and that they were useful to you. We hope to be your choice the next time you are in... More 

Tipp City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I really appreciate that Hampton Inn has consistent quality across every hotel. This hotel was consistently excellent. We were just a short drive away from the Peace Bridge and were quickly on our way to Niagara Falls in the morning after a delicious breakfast. Perfect place to stay for our family of 4.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for taking the time to respond about your stay at our property. We are happy to hear that you experienced several of our complimentary amenities and that they were useful to you. We hope to be your choice the next time you are in the Buffalo/West Seneca area. Thank you again! More 

Collegeville, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm from South Buffalo so this gets 5 stars for location - love that it's right down the road from so many family, friends and my favorite restaurant, CONNORS! I have stayed her in the past and the experience was much better than this most recent trip. This trip was during a July 4th holiday so I think crowds and... More 

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for taking a moment to review our hotel. I sincerely apologize for the experience that you had while staying with us. Please reach out to myself, Lill Shaw, or my assistant, Kara Hannon and allow us to personally take the opportunity to re-gain your trust and goodwill. Thanks again for your review. More 

Detroit, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Place is under renovation, room was nice and it was quiet. Front desk young man with black hair helpful. I am a Diamond member, so I stay at many many Hilton properties. I stayed here July 1-2 and hands done WORST BREAKFAST EXPERIENCE EVER! The lady trying to keep things stocked was irritated that she was there alone. Another lady... More 

Was this review helpful? Yes
Rockaway, United States
2 reviews
5 of 5 stars Reviewed June 29, 2015

Great location right off thruway. Rooms very quiet. Breakfast is always good. Have stayed here five times and will continue to do so on trips. ATM and bank next door. Two large supermarkets close by. Good supply of maps and tourist information available at or near desk. Nice patio to sit outside on in summer. Rooms with microwave and small... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us recently at the Hampton Inn Buffalo South and posting your experience on TripAdvisor. We strive everyday to adhere to the bedrock of our Hampton Brand Promise and it always nice to hear that we have once again exceeded our own strict standards for quality and service. I hope to see you on your next... More 

United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 24, 2015

This hotel was filthy. The staff was rude and unprofessional. There was an almost toxic like smell on the fifth floor. This hotel showed a room with a well organize array of furniture, it was far from it. There was no fridge. The desk was placed right next to the bed and made exiting the bed dangerous, even though there... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Kevin V, Vice President at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us and providing such valuable feedback. I sincerely apologize that we failed to delivery on our quality and service promise. Please contact our onsite General Manager Lil Shaw at 716-824-2030 so that she may have the opportunity to regain your trust and goodwill. Again, my sincere apologies. Kevin Verrall Vice President More 

Phoenix, Arizona
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 18, 2015

The staff at this hotel was friendly and helpful. The price we paid fair and the bedroom furnishings were nice. The bathroom needed work. The bathroom is in need of a remodel and heavy scrubbing from the ceiling to the floor. the location is close enough to the 90. The breakfast and WiFi was solid.

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us and for posting your experience on Trip Advisor. I appreciate your kind comments regarding our team and look forward to addressing our shortcomings. We strive everyday to adhere to the bedrock of our Hampton Brand Promise. We are happy to hear that you experienced several of our complimentary amenities and that they were useful... More 

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