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Hampton Inn Buffalo South/I-90

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1750 Ridge Road, Interstate 90, Exit 55, West Seneca, NY 14224
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Hampton Inn Buffalo South/I-90
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Hampton Inn Buffalo South/I-90
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263 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • All months
    (263)
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    (79)
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Rockaway, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Great location right off thruway. Rooms very quiet. Breakfast is always good. Have stayed here five times and will continue to do so on trips. ATM and bank next door. Two large supermarkets close by. Good supply of maps and tourist information available at or near desk. Nice patio to sit outside on in summer. Rooms with microwave and small... More 

Review collected in partnership with Hampton

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United States
1 review
1 of 5 stars Reviewed 1 week ago

This hotel was filthy. The staff was rude and unprofessional. There was an almost toxic like smell on the fifth floor. This hotel showed a room with a well organize array of furniture, it was far from it. There was no fridge. The desk was placed right next to the bed and made exiting the bed dangerous, even though there... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Kevin V, Vice President at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us and providing such valuable feedback. I sincerely apologize that we failed to delivery on our quality and service promise. Please contact our onsite General Manager Lil Shaw at 716-824-2030 so that she may have the opportunity to regain your trust and goodwill. Again, my sincere apologies. Kevin Verrall Vice President More 

Phoenix, Arizona
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff at this hotel was friendly and helpful. The price we paid fair and the bedroom furnishings were nice. The bathroom needed work. The bathroom is in need of a remodel and heavy scrubbing from the ceiling to the floor. the location is close enough to the 90. The breakfast and WiFi was solid.

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us and for posting your experience on Trip Advisor. I appreciate your kind comments regarding our team and look forward to addressing our shortcomings. We strive everyday to adhere to the bedrock of our Hampton Brand Promise. We are happy to hear that you experienced several of our complimentary amenities and that they were useful... More 

Murfreesboro, Tennessee
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great time in the area, going to Niagara Falls and Canada. The staff help us find good restaurants in the area and gave us extra towels and pillows for our room. The only down side for me was the bed was a little hard. The breakfast for really great, my son ask for bacon on a day... More 

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Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank You for your staying with us at the Hampton Inn Buffalo South in West Seneca NY. Your kind review is very much appreciated and I am sincerely grateful you have decided to tell the world by posting on TripAdvisor. I will be certain to share your kind comments with our entire team and we look forward to serving you... More 

Lexington, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Good quality Hampton Inn and meets the standards of the Hampton Inn brand. Only compliant was I thought they were a little proud of the nightly room rate when comparing to other Hampton Inn's I've stayed at.

Review collected in partnership with Hampton

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Kevin V, Vice President at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying at the Hampton Inn Buffalo South and sharing your experience on TripAdvisor. Our 105 room hotel is ideal for a relaxing getaway. Our indoor heated salt water pool and spa are a soothing way to end a hectic day or week. Re-energize in our fitness center after indulging in our complimentary breakfast bar. Thanks again and... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

We had to call the front desk shortly after checking in to report a non-working bathroom light. After 3 phone calls, and instructions from the manager, it still did not work. When relaying what we had tried over the phone and explaining how the switch only turned on a small shower light, the manager at the desk (who ended up... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Kevin V, Vice President at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us and giving us such valuable feedback. I assure you that the isolated experience in quality and service do not me our standards and I sincerely apologize. I will review this situation with our management and team to assure this does not happen in the future. Please contact me on my mobile 716-553-7556 so that... More 

Bradford West Gwillimbury, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and daughter and I drove down to Buffalo for a weekend getaway on Saturday May 30th. We choose this Hampton Inn because of its price and location near the ballpark. When we arrived for check in we were a bit early (2pm) and the staff was able to check us in earlier then 3pm. This was helpful and... More 

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us recently at the Hampton Inn Buffalo South and posting your experience on TripAdvisor. We strive everyday to adhere to the bedrock of our Hampton Brand Promise and it always nice to hear that we have once again exceeded our own strict standards for quality and service. I hope to see you on your next... More 

Melrose, Massachusetts
Level Contributor
134 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I often use Hampton Inns as my choice while on the road. This one did not disappoint, although, I would say the breakfast was just OK. I had my room for free because I had sufficient points on my Hilton Loyalty card. It would still have been a very good value , even if I had to pay for it.... More 

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Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

It was my pleasure reading your kind review of our Hampton Inn Buffalo South. Sharing your experience with other valued guests is very helpful to us and we sincerely appreciate your efforts. I will be sure to share your compliments with everyone. Thank you for your business and the nice comments, we look forward to seeing you again soon. More 

Sun Prairie, Wisconsin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed at the hotel 3-4 times, maybe more over the past 2 years. I always thought the hotel was decent, clean and convenient. I stayed again on May 4, 2015. In the morning, the hotel had no hot water. I called the desk and was told that the pilot light had gone out and to wait 15 minutes... More 

Was this review helpful? Yes
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying at the Hampton Inn Buffalo South and sharing your experience on TripAdvisor. I apologize for the indifferent manner that our service staff seemed to have and I assure you that we care about the well being of all of our guests. Please contact our onsite managers Lil Shaw or Kara Hannon if we can be of... More 

randolph, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 30, 2015

too much plastic packaging. Good location, no complaints except I would have liked to pay less. Now they want me to type 200 characters minimum...h;gfylyyuglgnitlnuhy;lygfkjyfkgk.ggfhftdtk. ukgliu iugligu giuilkgggu iiugugjg;u ugkg;u;gu iugfdrwatff fhjlgg lguglug iugu gligu iguiffgdtdt

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Lill S, Manager at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for your business and for your response about your recent stay with us. We love to hear all feedback from our guests. I am so glad you enjoyed your stay and I will be sure to share your comments with my whole team. More 

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