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All 3 West Seneca hotels

Hampton Inn Buffalo South/I-90

2.5 of 5 Hotel   |   1750 Ridge Road, Interstate 90, Exit 55, West Seneca, NY 14224
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Hampton Inn Buffalo South/I-90
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84%
Ranked #2 of 3 hotels in West Seneca
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
tbobpage Auburn, Indiana
  • Reviews (178)
  • Photos (35)
  • Amenities
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  • Room tips (20)
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178 people have reviewed this hotel

Traveler rating
    96
    51
    18
    9
    4
See reviews for
81
26
13
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
conway nh
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Hampton Inns are pretty cookie cuter the difference lies in the service at the sight. This was the WORST I have experienced in years. I travel cross country at least four times per year [using different hotel chains but most BW or Hampton In]for the last 8 yrs and this was the worst service I have experienced. Hotel itself was... More

Review collected in partnership with Hampton

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for your review and your business. I sincerely apologize and as you can tell by our other reviews your isolated experience is out of the ordinary. Please contact one of our onsite Managers Lil Shaw or Nicole Sullivan at 716-824-2030 as I am sure they would appreciate the opportunity to make things right for you and restore your... More

Auburn, Indiana
Top Contributor
91 reviews 91 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We've stayed in a lot of Hamptons. This one was very comparable to the "Hampton standard" we've comee to expect. I would perhaps rate it a notch lower because the location is adjacent to a less-than-savory part of town, but it was nearby the interstate and within 5-10 minutes of good restaurants, etc. The hotel itself had clean rooms, typical... More

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KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying at the Hampton Inn Buffalo South and sharing your experience on TripAdvisor. We strive to continually provide the best value in the area coupled with great service. Our I-90 exit 55 East location between Walden Galleria and McKinley Mall is ideal for shopping excursions. Thank you and we hope to see you again soon. Sincerely, Kevin... More

Perry, United States
1 review
2 of 5 stars Reviewed 1 week ago

If you used to motels it might be okay for you but if your used to Hilton brand/type hotels I would not go here. There were many issues with the room and hotel. Maybe in a year or so if they do some upgrading.

Review collected in partnership with Hampton

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for taking a moment to review our hotel. I sincerely apologize for the experience that you had while staying with us. Please reach out to on-site General Manager Lil Shaw and give her the details of why your stay did not meet your expectations. This will allow her to personally take the opportunity to re-gain your trust and... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great multinight stay over the 4th of July. Staff was very kind and helpful with questions about award points and area. Would recommend and stay at again. Breakfast was varied, hot and food was replenished frequently as there were lots of people there.

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying with us at the Hampton Inn Buffalo South. I sincerely appreciate your business and taking the time to share your experience on the World's Largest Travel Review Site, Tripadvisor. The best compliment to receive is the endorsement of our guests. I will be sure to share your review with our entire team. I hope to see... More

Florence, South Carolina
1 review
3 of 5 stars Reviewed 2 weeks ago

Nice friendly staff, busy hotel, not Hampton Quality. Linnens seemed too small for the bed (2 people in one bed will be fighting for the covers!) A/C unit in our room did not work, (or froze up) and carpets were heavily stained in one corner. (Carpet was gross) A screwdriver and another tool were found in the bathroom, making me... More

Review collected in partnership with Hampton

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for providing us with such valuable feedback. Clearly we did not meet your expectations or those of our ownership, management or team. I sincerely apologize. Please contact onsite General Manager Lil Shaw at 716-824-2030 so that she may have the opportunity to regain your trust and goodwill. Thanks and we look forward to your call. Sincerely, Kevin Verrall... More

Painesville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed here when my daughter had a tournament in West Seneca. The staff were very friendly and the rooms were very clean! Beds were comfortable, kids had fun in the pool. Nice lobby for the parents to hang out after a long day of games. We had a great time and would stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying at the Hampton Inn Buffalo South and sharing your Five (5) Star experience on TripAdvisor. We value your business and I will be sure to share your comments with our entire team.Our 100% Satisfaction Guarantee, Free Breakfast Buffet, Free WI-FI, Jump Start Fitness Center, Spa and Indoor Heated Pool are just some of the amenities that... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed here with my son for a hockey tournament. Close to the rink. Easy check out. Selection of breakfast was good. Nice hotel with very friendly staff. Only con was that the elevators were very slow and they could have been vacuumed.

Review collected in partnership with Hampton

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for staying at the Hampton Inn Buffalo South and sharing your experience on TripAdvisor. Our 100% Satisfaction Guarantee, Free Breakfast Buffet, Jump Start Fitness Center, Free WI-FI, Jump Start Fitness Center, Spa and Indoor Heated Pool are just some of the amenities that make our guest's want to return time and again. Again Thank You for your review... More

Top Contributor
65 reviews 65 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great service - we needed to change rooms to accommodate extra family members and they made it very pleasant. They have recently remodeled and updated their breakfast area. The rooms were comfortable and well stocked. Good location just off the highway.

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for your Five (5) Star review of our Hampton Inn Buffalo South. It is always nice to hear when we have succeeded on delivering our 100% Satisfaction Guarantee. I will be sure to share your comments with our entire team. Thank you for your business and we hope to see you on your next visit. Sincerely, Kevin Verrall... More

ALBANY
Top Contributor
68 reviews 68 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is clean and comfortable with fantastic, friendly staff. There is a gas station nearby and very easy on / off to Interstate 90. Don't hesitate to ask staff for a restaurant recommendation or for any other information. Very nice stay.

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for your business and your Five (5) Star TripAdvisor review of the Hampton Inn Buffalo South. We appreciate your kind words regarding our hotel and I will be sure to share your comments with our entire team. Thanks again and we hope to see you on your next visit. Sincerely, Kevin Verrall Vice President & General Manager-Hotels More

Henderson, NV, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We were on a cross country road trip when we stayed at this property and arrived late and very tired. The staff was very helpful and had a crib set up in the room prior to our arrival so that we could get to sleep quickly. As to the property itself, it was clear that the property had not been... More

Review collected in partnership with Hampton

Was this review helpful? Yes
KevinVerrall, Vice President & General Manager-Hotels at Hampton Inn Buffalo South/I-90, responded to this review

Thank you for your Five (5) Star TripAdvisor review of our Hampton Inn Buffalo South and your business. We value your opinion and your confidence and I will be sure to share your nice comments with our enitre team. Our new Perfect Mix lobby and Jump Start Fitness center have really made a positive impression with our guests. The heated... More

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Additional Information about Hampton Inn Buffalo South/I-90

Address: 1750 Ridge Road, Interstate 90, Exit 55, West Seneca, NY 14224
Phone Number:
Location: United States > New York > West Seneca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Buffalo South/I-90 2.5*
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Also Known As:
Hampton Inn Buffalo South/i-90 Hotel West Seneca
Hampton Inn West Seneca
West Seneca Hampton Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Number of rooms
106

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