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Staybridge Suites Buffalo/West Seneca

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164 Slade Ave, West Seneca, NY 14224
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Staybridge Suites Buffalo/West Seneca
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Staybridge Suites Buffalo/West Seneca
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95 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Columbus, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

From checkin to checkout, we absolutely LOVED this hotel. All the extras included blew us away. We literally didn't have to spend a dime with all the fresh cookies in the lobby, evening snack and drinks, buffet breakfast and 24/7 refreshments. Our room was a one bedroom suite that included a kitchenette. Clean clean clean!!! Dreamy towels and beds. We... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
219 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed April 18, 2015

Staybridge Suites is consistently a 3.5 - 4.0 star hotel. This location was no exception. The rooms are spacious, clean. The beds are very comfortable. Breakfast was fine. Staff was friendly, welcoming and efficient. There is a Wegmans supermarket (an excellent market for those not familiar with Wegmans) a two minute drive away. They have fresh prepared food, fruit, veggies... More 

Was this review helpful? Yes
Kevin V, Manager at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you very much for taking the time to give your review of the Staybridge Buffalo South and share your comments with other travelers! I have shared this with my team. We are happy to know we have maintained our reliable reputation. When selecting a hotel the location is one of the most important factors, and we are glad to... More 

New York
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed April 6, 2015

We stayed with our 4 children in a 2-bedroom unit for 2 nights. We typically stay in Buffalo 6 or 8 times a year for 2-4 nights. We usually stay at a competitor suite hotel but they had no 2-bedroom units available so we thought we'd try the Staybridge. It was our first time staying at this chain. Overall, the... More 

Was this review helpful? Yes 1
Kevin V, General Manager at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you for bringing your concerns about your recent experience to my attention. I want to apologize for your unsatisfactory stay. My entire staff and I strive to make everyone feel as this is their home away from home, and we are sorry that we did not make you feel welcome while you were here. I am happy to know... More 

Buffalo, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 9, 2015

My husband and I live very close to this hotel, however, we were looking for a place that we could go out on the town with our friends, and have a babysitter at home! We loved this hotel! The outdoor firepit was amazing (even though it was about 30 degrees out, we still took advantage of the coziness! (We ate... More 

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Kevin V, Vice President of Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you for choosing the Staybridge Suites Buffalo South and for sharing your experience with everyone on TripAdvisor. I am glad to hear that you enjoyed your night away from the kids with us and our breakfast is a great way to start your day. I do agree with you about us having a central location to all of your... More 

Mississauga, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 4, 2015

Okay property but not quiet at all. Room was clean but smelled of pets from previous guests. Visited as a one night stop-over on a shopping trip to Buffalo. For those who would NOT like to have dogs and cats around at every turn, this is NOT the hotel. There was a dog barking unrelentingly next door and when we... More 

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Kevin V, VP of Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you for choosing the Staybridge Suites Buffalo South and I sincerely apologize about your stay. Please give the on-site General Manager, Sarah Bishop, a call at 716-939-3100. I will be speaking with the gentleman that you checked out with and go over how he should properly handle the situation. I do apologize for the inconvenience of your stay once... More 

Miami
Level Contributor
558 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 409 helpful votes
5 of 5 stars Reviewed December 30, 2014

We stay here every time we visit our son and his family who live in Hamburg. There are closer hotels to their house but because of the staff here, we come back 2-3 times a year. This was our first visit at Christmas time - the fire was on in reception and the place was nicely decorated for Christmas. As... More 

Was this review helpful? Yes
Kevin V, VP of Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you for choosing the Staybridge Suites Buffalo South once again for your stay. We are glad to have you keep returning when you visit your son and his family. Thank you for your wonderful remarks about my staff and I will make sure they are aware of them. We can't wait to see you again. Warm Regards, Kevin Verrall... More 

1 review
5 of 5 stars Reviewed December 29, 2014

I don't review much, but our experience at Staybridge was great enough to spend the time to put a review in. The staff were extremely friendly and great with our kids, and there to help. It was the little things like some bread to make a PB&J sandwich for our son, or setting up a party for my wife in... More 

Was this review helpful? Yes
Kevin V, VP of Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you for choosing the Staybridge Suites Buffalo South and for sharing your experience on TripAdvisor for everyone to read. Your gracious remarks are greatly appreciated and I will make sure to tell my staff. I am glad to hear that you were able to take advantage of the amenities that we have here to offer. We hope to see... More 

Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed November 25, 2014

I was one of the many people that experienced the extreme snow fall in Buffalo last week. I arrived the night before the storm on a Monday and checked out the following Friday. I am a seasoned traveler for over 20 years and I must say that the service and efforts of the staff at this locations is the best... More 

Was this review helpful? Yes
Kevin V, VP of Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you for choosing the Staybridge Suites Buffalo South and for staying with us during such an interesting event. Being called the best staff ever in your opinion is a honor and means a lot to me and my staff. We are glad we can have that much of an impact on a guest and your stay. Your recommendation is... More 

Dothan, Alabama
2 reviews
5 of 5 stars Reviewed November 20, 2014

This is the first time I have stayed at a Staybridge and it has been a experience. I have been here for a month and right at the end we have the history making snow storm. The Staff at this hotel has been exceptional and has gone above an beyond!!! The staff was wonderful any way you always felt like... More 

Was this review helpful? Yes
Kevin V, VP of Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you for choosing the Staybridge Suites Buffalo South and for sharing your experience with everyone on TripAdvisor. I am very proud of my staff during the challenging experience that they faced with the record snowfall. I will make sure the staff knows of your compliments and we appreciate them very much. Your recommendation is the best compliment of all.... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 20, 2014

If you ever get stranded during a Lake Effect snow storm, you will wish you were here. The staff has been here since the storm started. They have kept calm, keep smiling, and have delivered service above and beyond expectations. The manager had gone to the local grocery store to supply the hotel with food for the guests. I can't... More 

Was this review helpful? Yes 1
Kevin V, VP of Hotels at Staybridge Suites Buffalo/West Seneca, responded to this review

Thank you for staying with us at the Staybridge Suites Buffalo South. Especially during the very interesting event as you refer to it as "Snowvember." I appreciate your kind remarks about the staff during this challenging experience. I would like to also thank you for your help and cooperation during "Snowvember." We hope to see you again soon but with... More 

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