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Holiday Inn Express Hotel & Suites West Coxsackie

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12740 Route 9w, West Coxsackie, NY 12192
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Holiday Inn Express Hotel & Suites West Coxsackie
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Holiday Inn Express Hotel & Suites West Coxsackie
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97 reviews from our community

Traveler rating
    28
    39
    15
    9
    6
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33
22
6
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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    (97)
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    (20)
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    (35)
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    (16)
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New York
Top Contributor
51 reviews 51 reviews
48 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for one night on our road trip. Family of 4, 2 young children. The room was clean and spacious. Beds were pretty comfortable. The kids enjoyed the pool and I enjoyed the gym to get in a quick cardio workout. Breakfast was plentiful with a lot of options. Staff was friendly and nice. Check in was painless. Hotel... More 

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Clean, reasonably priced. Drawbacks- no mini-fridge unless you get a suite. Desk staff never looked at or acknowledged comings and goings. Breakfast is decent. Stayed four nights for business and will return when in the area.

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Marlton, New Jersey
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in the area for a customer visit in Ravena, New York. The hotel was very clean, only four years old. It was a very comfortable stay. It had a microwave, a small fridge, iron and ironing board, and a new style bathroom (picture included). I am very surprised the hotel was built in this location. It is about... More 

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Easthampton, Massachusetts
Top Contributor
68 reviews 68 reviews
53 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here recently with a family group as we were attending funeral services in Hudson. It is very easy to find (right off the highway), and was clean and comfortable. The trip to Hudson was about 25 mins and a pretty easy drive from here. The facilities look new. The beds were comfortable. The breakfast choices were plentiful and... More 

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Vermont
Top Contributor
82 reviews 82 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 22, 2015 via mobile

Looks good, but internal flaws. Check in system was not working. We waited 15 minutes while a clerk tried to make it work for the couple in front of us. No one else was available to deal with us. Hallway floors were really dirty. Gross was my thought. Heat in our room was totally uncontrollable. When we entered it was... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear Vermont68, Thank you for your recent stay with us and reviewing our property. I'm glad that you found our hotel's appearance and the breakfast selection provided satisfactory. However, we're sorry that the cleanliness levels of our hotel and the temperature adjustment in your room fell short of your expectations. The feedback we receive from our valued guests, like you,... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 8, 2015 via mobile

Our hotel room was spacious but the lighting was a little dim. There was a microwave & mini fridge that worked fine. In the evening, they had free soup in lobby that was good. Hotel is just off 87 so really easy on/off. Also the lobby floor was a mess from the snowy weather & even though they had floor... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear EB100, Thank you for staying with us and leaving feedback about your visit. It is nice to know that our location was suitable for your needs. However, I'd like to apologize if the service received from our hotel staff were a disappointment. This is definitely not up to standards, kindly be assured that your feedback will be discussed with... More 

North Hollywood, Ca
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 21, 2015

With not that many hotel options in this area, this one was a winner. Stayed here on a long MLK weekend Friday - Monday while snowboarding in Windham Mountain (45 mins away) and visiting Hudson (30 mins away). Pros -modern and clean rooms -on the highway and easy to get to the several cities in the area -free continental breakfast... More 

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New York, New York, United States
1 review
2 of 5 stars Reviewed December 29, 2014

Just the facts, ma'am: -The elevator was broken, we had to carry our luggage up several flights of stairs to get to our rooms. We weren't informed of this before booking the nonrefundable reservation. -The "suite" King+pullout sofa was cramped in size. Once the pullout sofa was pulled out, it was difficult to navigate around it, and actually /get/ to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear Jim D, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. We are delighted to read that you found our beds and decorations well to your liking. While we are pleased with the good comments, we truly value the negative comments as this gives us the opportunity of improving what we... More 

Brockport
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 5, 2014

We stopped here on our way for vacation. Staff was very nice, hotel was clean and well kept. If we were staying in the area, would have definitely chosen this hotel. It is what my family and I have come to expected.

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Vernon, New Jersey
Top Contributor
109 reviews 109 reviews
27 hotel reviews
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed December 2, 2014

I expected better when pulling into the parking lot. The outside of the building looked pretty new and the parking area was very spacious. There was no one at the front desk when I walked in but someone did come out in less than a minute. The property offered hot soup in the lobby which was nice to enjoy as... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear TTMLL2215, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, bathroom condition and the breakfast selection which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and... More 

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