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Holiday Inn Express Hotel & Suites West Coxsackie

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12740 Route 9w, West Coxsackie, NY 12192
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1 room 1 guest
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Holiday Inn Express Hotel & Suites West Coxsackie
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112 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Monroe, New Jersey
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second stay at the hotel and it was very good. Arrived early and room was not ready. They let me have key to the fitness room. Check in later was fast. Everyone behind the desk was friendly, offered restaurant suggestions, directions, etc.

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Bel Air, Maryland
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I don't usually stay in Holiday Inns, but this was the closest place to a company I was visiting in the area. It was just ok. The reception staff seemed like they would rather be anywhere than there. Kind of cold and mechanical during check-in and when asked any questions. The room was ok. Thankfully, they had the A/C on... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear Tom A, Thank you for being our guest and for taking the time to write your review. We regret to read that the amenities of our rooms fell short of your expectations and if your check in experience was below par. We value your feedback as they enable us to further improve the quality and services we offer and... More 

Orlando, Florida
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Check in was ok, must be unhappy staff- no smiles. Room did have a musty odor- but for one night I could live with it. At check out I realized the quoted rate was off by 10.00 plus tax- had to talk with a manager who wouldn't be in until 2:00 p.m. Miraculously the manager appeared when I said I... More 

Was this review helpful? Yes
Jessica B, Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Thank you for taking the time to write a review of our hotel. We're sorry to hear about the mix up with your bill. Unfortunately the pool being out of order was unexpected but it is currently up and running again. We’re very happy to hear that you had a positive experience with our breakfast. We’re sorry for the inconveniences... More 

Travelers are raving about these West Coxsackie hotels

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We had Room 319 last night. Room smelled bad like damp. Found air conditioner filters clogged with dust and black stuff and cleaned it out in the morning hoping things would smell better for the next guest. Pool is out of order but hot tub open. It closes to early to enjoy, should be open till 11 or 12. Highway... More 

Was this review helpful? Yes
Jessica B, Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Thank you for taking the time to write a review of our hotel. We appreciate your feedback. Housekeeping has been notified of the problems you encountered with your room and have taken care of the air conditioner filter. We're sorry for the inconveniences you encountered at our hotel. We hope you will reconsider our hotel again in the future in... More 

Jackson
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I spent 4 nights at this facility and we were extremely pleased. Clean, conveniently located off exit 21B on the NYState Thruway. The complimentary breakfast was more than adequate; eggs, bagels, yogurt, cold cereal, toast, sweet rolls, coffee. The front desk staff were very helpful. We were on a pleasure trip. I will definitely stay again next... More 

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Stroudsburg, Pennsylvania
2 reviews
1 of 5 stars Reviewed 5 weeks ago

Public hair on the toilet, used soap on the sink, wet wash cloth in the bathroom, damp sheets...all for 180 bucks! Ruined my holiday inn express experience for good. Will never stay in one again. We complained, which we never do and they said they had gotten a lot of complaints and because we aren't reward members they can't do... More 

Was this review helpful? Yes
Jessica B, Front Office Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Thank you for taking the time to write a review of our hotel. We appreciate your feedback and we will take care of the issues at hand with our staff. We're sorry for the inconveniences you encountered at our hotel. We hope you will reconsider Holiday Inn Express hotels along with our hotel again in the future in hopes that... More 

Sellersville, Pennsylvania
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 28, 2015

Very convenient directly off of Rt 87... Clean and beds comfortable... Indoor heated pool was a delight... Wonderful breakfast with many choices and staff kept everything filled... However, would suggest small refrigerators in rooms would be such a hugh convenience... especially traveling in hot summer... Would definitely come back again...

Was this review helpful? Yes
West Henrietta, New York
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 22, 2015

Stayed here passing through as Albany hotels were ridiculously overpriced and heading south on 87. Check in was pleasant and efficient. The room was very clean and updated décor. Downsides : internet speed was slow, not painfully slow, but slower than most. Possibly weak signal strength on third floor. Also request a room not facing the very noisy interstate. Make... More 

Was this review helpful? Yes
Jessica B, Front Office Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Thank you for taking the time to write a review about our hotel. I am very pleased to hear about the positive experience you had with our front desk and the cleanliness of the room. I am sorry to hear about the negative experience you had with our internet and the outside noise. The internet is something we are currently... More 

West Milford, New Jersey
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 19, 2015

Stayed here while attending a festival near by. Hotel was clean, our room was clean and the breakfast was good. Because it is right off the thruway, it was busy. Thin walls, bring the earplugs. I would definitely stay here again. The breakfast lady and the room attendants worked very hard to satisfy.

Was this review helpful? Yes
syracuse
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 7, 2015

I stayed here for a quick one night trip to the area. The hotel was located right off the thruway exit. The person at the front desk was helpful with info and directions. The room was very clean and well maintained. The breakfast was OK.

Was this review helpful? Yes
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