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Holiday Inn Express Hotel & Suites West Coxsackie

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12740 Route 9w, West Coxsackie, NY 12192
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Holiday Inn Express Hotel & Suites West Coxsackie
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Holiday Inn Express Hotel & Suites West Coxsackie
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93 reviews from our community

Traveler rating
    28
    36
    14
    9
    6
See reviews for
32
22
6
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • German first
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  • All months
    (93)
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    (16)
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    (35)
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    (26)
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    (16)
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Vermont
Top Contributor
79 reviews 79 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 22, 2015 via mobile

Looks good, but internal flaws. Check in system was not working. We waited 15 minutes while a clerk tried to make it work for the couple in front of us. No one else was available to deal with us. Hallway floors were really dirty. Gross was my thought. Heat in our room was totally uncontrollable. When we entered it was... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear Vermont68, Thank you for your recent stay with us and reviewing our property. I'm glad that you found our hotel's appearance and the breakfast selection provided satisfactory. However, we're sorry that the cleanliness levels of our hotel and the temperature adjustment in your room fell short of your expectations. The feedback we receive from our valued guests, like you,... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 8, 2015 via mobile

Our hotel room was spacious but the lighting was a little dim. There was a microwave & mini fridge that worked fine. In the evening, they had free soup in lobby that was good. Hotel is just off 87 so really easy on/off. Also the lobby floor was a mess from the snowy weather & even though they had floor... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear EB100, Thank you for staying with us and leaving feedback about your visit. It is nice to know that our location was suitable for your needs. However, I'd like to apologize if the service received from our hotel staff were a disappointment. This is definitely not up to standards, kindly be assured that your feedback will be discussed with... More 

North Hollywood, Ca
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 21, 2015

With not that many hotel options in this area, this one was a winner. Stayed here on a long MLK weekend Friday - Monday while snowboarding in Windham Mountain (45 mins away) and visiting Hudson (30 mins away). Pros -modern and clean rooms -on the highway and easy to get to the several cities in the area -free continental breakfast... More 

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New York, New York, United States
1 review
2 of 5 stars Reviewed December 29, 2014

Just the facts, ma'am: -The elevator was broken, we had to carry our luggage up several flights of stairs to get to our rooms. We weren't informed of this before booking the nonrefundable reservation. -The "suite" King+pullout sofa was cramped in size. Once the pullout sofa was pulled out, it was difficult to navigate around it, and actually /get/ to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear Jim D, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. We are delighted to read that you found our beds and decorations well to your liking. While we are pleased with the good comments, we truly value the negative comments as this gives us the opportunity of improving what we... More 

Brockport
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 5, 2014

We stopped here on our way for vacation. Staff was very nice, hotel was clean and well kept. If we were staying in the area, would have definitely chosen this hotel. It is what my family and I have come to expected.

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Vernon, New Jersey
Top Contributor
106 reviews 106 reviews
26 hotel reviews
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed December 2, 2014

I expected better when pulling into the parking lot. The outside of the building looked pretty new and the parking area was very spacious. There was no one at the front desk when I walked in but someone did come out in less than a minute. The property offered hot soup in the lobby which was nice to enjoy as... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Coxsackie, responded to this review

Dear TTMLL2215, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, bathroom condition and the breakfast selection which was unacceptable. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and... More 

Barcelona, Spain
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2014

Quick checkin/checkout, good rate, clean, quiet, comfortable beds large room free breakfast. My brother in law decided to join us at the last minute. I am not sure if the motel was aware that he was a 3d person but they did not charge for an extra person.

Was this review helpful? Yes
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 30, 2014

Stayed over on way from New York to Montreal, room was clean and well afforded and bed was super comfortable. Was welcomed after a series of long flights!. Thanks. Would definitely make it a stopover if travelling North out of New York again. One thing to note is if you are getting in late make sure you confirm in advance,... More 

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Hebron, Maryland
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 29, 2014

I stay here when visiting family in the area. I have to say that their beds are the best I have EVER slept in! The breakfast is awesome too! Each afternoon they have out a soup of the day or fresh cookies... The rooms are clean, as are their bathrooms... I have yet to be disappointed... Staff is always friendly... More 

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New Hampshire
Top Contributor
91 reviews 91 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 19, 2014

I chose this property because I was attending an event about 30 miles away and the options for lodging there were sparse. I was traveling alone and was out the door early the next day, so my requirements were few. The motel is right off the Interstate and easy to get to. It is in good condition, the room was... More 

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