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Hotel "Castillo Alcazar" Europa-Park

Travelers' Choice award winner
Europa-Park-Strasse 4 | 77977 Rust, 77977 Rust, Baden-Wurttemberg, Germany
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1 room 1 guest
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Hotel \"Castillo Alcazar\" Europa-Park
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314 Reviews from our TripAdvisor Community

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Traveler rating
    170
    124
    15
    5
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220
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (75)
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West Lothian
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 19, 2015

I visited for 3 days in early July 2015 with my family and we had a fabulous stay. The hotel is themed medieval hotel an is a work of art in itself. We chose an upgraded comfort room which has essentially 2 bedrooms and sleeps 4 adults. This is truly 4 star, not a watered down 4 star that you... More 

Was this review helpful? Yes 1
Europa-P, Reputation Hotel Resort at Hotel "Castillo Alcazar" Europa-Park, responded to this review

At first of all we would like to thank you very much for your visit in our hotel "El Andaluz" and thank you also very much for your review. It is a pleasure for us to read that you loved every corner of our hotel and that you will cerntainly visit us again. That`s true: The hotel is themed medieval... More 

Edinburgh, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 8, 2015

Fantastic hotel with a room overlooking the park. Fantastic facilities on site which included an outdoor pool and spa. Great food available too, and staff were extremely helpful and pleasant. Highly recommend

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Europa-P, Reputation Hotel Resort at Hotel "Castillo Alcazar" Europa-Park, responded to this review

Dear Jamie, first of all we would like to thank you very much for your visit in our Europa-Park hotels. It is a pleasure for us to read that you loved our hotel and that you will certainly visit us again. Great, that the outdoor pool, spa and also the food were to your satisfaction. We hope to have soon... More 

Kelowna, Canada
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 17, 2015

We requested and received a park view theme room. The kids loved it! They had cute bunk beds and we had a large bed. The room was very cute. The buffet breakfast included was fantastic. The front staff were very helpful when arranging a transfer to the rail station. The El Andaluz and the Santa Isabel are all connected. You... More 

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Europa-P, Reputation Hotel Resort at Hotel "Castillo Alcazar" Europa-Park, responded to this review

Dear Gina, thank you very much for your review. We are happy to hear that you loved our hotel and we hope to see you soon again. Best wishes, Your team of the hotel "Castillo Alcazar" More 

Winterthur, Switzerland
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 27, 2015

Hotel is very well located to the park. However and because I stayed in another hotel of the park before, if you look for a nicer place to stay, then choose Colosseo or Bell Rock. They are a bit more expensive but worth the difference. The Hotel Castillo Alcazar has nice room, is clean and even if you can read... More 

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Europa-P, Reputation Hotel Resort at Hotel "Castillo Alcazar" Europa-Park, responded to this review

Dear Véronique, we would like to thank you for your review about your stay at hotel "Castillo Alcazar". We are happy to read that you loved the stay in the Europa-Park and that you will certainly visit us again. It is true: A lot of beautiful slight shows are offered in the evening. However, we have well noted your comment... More 

Paris, France
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 11, 2015

Very good and reasonnably priced option to stay and visit the park the following day. This hotel (and the other around) are all theme-styled. Of course it lacks authenticity but I found it well done and more genuine than some more expensive Disney style places. Service was very friendly, speaking a great variety of languages. Food was very correct for... More 

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Europa-P, Reputation Hotel Resort at Hotel "Castillo Alcazar" Europa-Park, responded to this review

We would like to thank you for your review about your stay at hotel "Castillo Alcazar". We are very happy to read that your kids loved the castle-style bunk beds of the family rooms and the overall hotel + park experience. We hope to have soon the opportunity to welcome you back again at hotel Castillo Alcazar. Best regards from... More 

Houston, Texas
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 25, 2015

As in the park, everything is decorated with taste, luxurious and details. It is clean and complete with all amenities. You will be as in a medieval castle for the length of your stay. To be completed with some tickets for the park of course....

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Zurich, Switzerland
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 2, 2014

Knight themed hotel. Very professional, but not very personal. The Wellness area was a bit small with only 1 or the 2 saunas working. The room was not large, but satisfactory. Very clean and good mattresses. It was very convenient because it is right at Europa park. You can enter the park 30 min before regular guests, but can only... More 

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Medicine hat
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 27, 2014

I thought this hotel was great! The kids loved the theme of it. It was very close to the park entrance and it had its own monorail stop. The buffet was only ok and was expensive, but was convenient and again the kids liked all the different choices. The only complaint that I have is we booked a shuttle for... More 

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Geneva
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 18, 2014

We booked this hotel through an agency for 3 nights. We kind of expected that it would be a busy "disney style" hotel. Regardless of weather one likes this type of hotels or not, we chose it for two reasons: 1) it's conveniently close to the park (we expected the rooms to be soundproof) 2) it's got an indoor and... More 

Was this review helpful? Yes 2
den haag
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 13, 2014

The staff is very friendly and thoughtful. The location is excellent in the center of the city. A lot of restaurants, beautiful surroundings. And also very clean. Great breakfast. Room has everything you need.

Was this review helpful? Yes 2
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