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Holiday Inn Express Hotel & Suites Webster

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860 Holt Road, Webster, NY 14580
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Holiday Inn Express Hotel & Suites Webster
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163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clinton, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We where not disappointed. Check in was fast and friendly. Our room was a King Suit so it was roomy with a sitting area. Continental breakfast was provided in the AM of which we only had Hot Tea. There was designated hot water for the tea only. ( so no coffee tastes in my tea) check out was a breeze.... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the nice review of your recent stay with us. We aim to provide the best stay possible and we love to hear when our guests are not disappointed. Our hotel does offer a nice variety of special room types including King Suites, Double Queen Suites, and even Spa Suites that have a Whirlpool Tub right in the... More 

United States
Level Contributor
14 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Very nice and clean hotel. There was a wedding party staying there the weekend we were there, as well as some sort of sporting event with LOTS of young boys staying as well. They were very well behaved. I did not take part of the breakfast, but HIE's all have the same fare, with a little mix up here and... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hi Terri Lee, We thoroughly enjoy seeing our guest stretching their legs in the park behind our location. Along with the park we have a nice patio with firepit and gas grill on our property for guests to use. The indoor pool and fitness center overlook this green space as well. Yes our hotel can be very busy at times,... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I am a platinum member of the IHG rewards program so I stay at quite a few HIE, Holiday Inn & Crowne Plazas. Very clean hotel, spacious king rooms and attentive staff at breakfast. Central location to Rochester, Fairport, Webster. Nice pool, hot tub and fitness area. Unfortunately seemed to be always full of kids even late in the evening.

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hi John, First let me thank you not only for such kind words about our property, but also for being a Platinum Elite Member. We're honored to be called the best by such an experienced traveler like yourself. My staff and I understand that we have a beautiful property with an even better location to be proud of and maintain... More 

rochester new york
Level Contributor
124 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 27, 2015

This property was clean and nicely appointed. The friendly front desk staff and the efficient shuttle to/from the wedding we were attending at Webster Park made this stay very enjoyable. Breakfast in a large, sunny room was certainly adequate - pre-made omelettes, bacon, assortment of breads, oatmeal was generous. Fresh fruit would have been a nice touch, but at this... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for sharing such nice compliments about your experience at our hotel. We're glad that you enjoyed our complimentary breakfast buffet, as many guests usually do. We try to offer the most well-rounded foods possible including fresh fruit when in season. We feel that all of our guests deserve attentive service and comfortable accommodations. Amenities like our complimentary shuttle... More 

Shirley, New York
1 review
5 of 5 stars Reviewed May 27, 2015

My son lives in the area and we usually stay at his house. For this visit we stayed here at the Holiday Inn Express because he was hosting other guest. We had a great time the room was ready when we arrived well maintained and clean. I couldn't have asked for a more welcoming room. My daughter used the gym... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to leave a 5 star review of our hotel on TripAdvisor. We're glad you found our accommodations more than welcoming, it's always good to hear good things from our guests. We take pride in offering a nice sized fitness center with 7 pieces of equipment, free weights and windows looking out into the park... More 

Worcester
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 26, 2015

We had stayed at this hotel 3 years ago and been pleased with it so decided to stay there again. As before, our stay was pleasant. Our quite spacious room had 2 queen beds, bureau, desk, relaxing chair, refrigerator, microwave and coffee maker. Both it and the bathroom were clean, the beds were made up promptly and the fresh towels... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

First let me thank you for your continued business and taking the time to review our property on TripAdvisor. We do appreciate all comments from our guests, especially those like your which go into specific details. My staff and I are proud of our property and love when guests take full advantage of our amenities in and outside of the... More 

Big Flats, New York, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Nice room.. TV was OK, bed and furnishing was pretty good. Best treat was in in-room jacuzzi which helped after a long day at work. Breakfast was pretty good (though not great). Front desk was courteous and helpful. Convenient parking too.

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Pat, Thank you for leaving a nice 5 star review for our property. We're glad you enjoyed many things about your stay including the nice two person Jacuzzi in your King Spa Suite Room. I'm proud to announce that we've just recently upgraded our TV's to provide a love TV guide as well as many Free On-Demand Shows and... More 

Ontario
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 11, 2015

Were greeted and treated throughout our stay very well. Room was large, well laid out and had comfortable beds. Room contained a fridge and microwave and was spotlessly clean as was the whole hotel. Breakfast was plentiful with something for everyone. Hot, cold foods with cereals, yoghurts, fruits and juices. Located two minutes drive from town and one minute from... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for sharing your positive experience with us. We were delighted to hear that you found our accommodations comfortable and our staff friendly. I'm glad you noticed that we take great pride in our property, including the complimentary breakfast buffet. We strive to meet and exceed expectations for all our guests. We are fortunate to have a great location... More 

Rochester, New York
Level Contributor
1,838 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 605 helpful votes
4 of 5 stars Reviewed April 9, 2015

We used this hotel for purely business reasons - our Training session was conducted in their Webster Board Room. The place is very conducive for business meetings, and the facility itself was completely set up for us. The room included free wifi, a projection big-screen, power outlets, and enough room for us to spread out and work. We were all... More 

Was this review helpful? Yes
Matt K, Front Office Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Larry, Thank you for taking the time to review your experience at our property. We're glad our board room set up fit your business needs. Our sales staff will make every effort to make your meeting a success, including Wi-Fi, screen for presentations, beverage arrangements and even access to the breakfast buffet. My apologies about the garbage can set... More 

Boston, Massachusetts
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 16, 2015

Just spent four days here to attend the funeral of a cousin's young granddaughter, so when we were looking for a hotel, the only real needs were proximity to the family and the wake and funeral venues. Of course, cleanliness, attention to detail and access were important as well, but we weren't really thinking about that so much. We arrived... More 

Was this review helpful? Yes 1
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words about your recent stay. We're sorry to hear of your family's loss, please accept our condolences. It's an honor that you found our accommodations to be excellent during that difficult time. We're recently enduring some sever winter weather here in Upstate New York, we're glad that you decided to stay the extra night to... More 

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