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All 4 Webster hotels

Holiday Inn Express Hotel & Suites Webster

2.5 of 5 Hotel   |   860 Holt Road, Webster, NY 14580
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85%
Ranked #2 of 4 hotels in Webster
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Ronnie R Nottingham, United Kingdom
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135 people have reviewed this hotel

Traveler rating
    85
    31
    6
    3
    10
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50
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great size rooms with 2 double beds, seating area, and all the usual. Clean, good service and close by the shopping area and the 104. There is a useful shuttle service too. Free parking (useful with a big van!) and a pool. Did what it needed too, did it well.

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Mendon, New York
1 review
1 of 5 stars Reviewed 3 weeks ago

1. On arrival we got to our room to find the door open and maintenance staff eating lunch listening to music! I was told by the maintenance guy to wait in the hall for a few minutes! After 10 min of waiting my husband had the room changed! 2. Dirty, I found my sheets had not been changed and had... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Dear flabbygabby, Thank you for taking the time to share your comments online. It is unfortunate that this stay was a disappointment. We have sent you a private message to discuss further. Sincerely, Pam G Case Manager IHGCare More

Newberg, Oregon
1 review
1 of 5 stars Reviewed February 23, 2014

I have stayed at this hotel many times for business. Unfortunately I do not have to much of a choice. The WiFi in the hotel is very slow and hard to connect to, and I do mean slow. Do not even think of watching Netflix. The laundry room is inadequate for the hotel size. The maid staff does not seem... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Dear Philip V, Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincere apologies for the overall dissatisfaction you had experienced and for the internet connection as well as the housekeeping services that did not meet your expectations. Rest assured that the issues you have raised have been documented and will... More

Rochester,NY
Senior Contributor
22 reviews 22 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 16, 2014

It was our 27th wedding anniversary & decided to stay here. We stayed in the king suite since it had a jacuzzi in the room. We stayed 2 nights .nice room. The hot tub needs cleaning. The bathroom in the pool room door handle needs to be repaired . The suites shower made noises.the breakfast was good.Staff not overly friendly.

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ROCWB, General Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

First off, Happy Anniversary!!! Thank you for taking the time to post an online review of our hotel. I am sorry that you experienced some issues at the hotel during your recent visit. Our staff prides themselves in offering the best experience that we can to our guests and I am surprised to hear about them. I have forwarded your... More

Hamlin , New York, United States
Top Contributor
129 reviews 129 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 9, 2014

Business took me to the Holiday Inn Express, Webster, NY. We spent one night. The Inn, itself, is relatively new, well-kept, and staff is friendly. The room is "average"; the bed was a bit less than comfortable. It's "fine" for an over-night. Nearby are a number of restaurants; and it is located near the Rt 104, the local, convenient hiway.... More

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ROCWB, General Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to place a review of our property online. Our staff works very hard to ensure that we offer our guests the best experience and hotel that we can. As you had mentioned, our hotel was very close to many restaurants, stores and your office. We hope that you will be able to return after... More

Chambersburg, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2014

We've stayed at this hotel several times in the past few years and up until this past visit, have always enjoyed our stay...this past visit left a bad taste in our mouths and we may be looking at another hotel when we return...Our problem started with having to wait 2.5 hours to get decaf coffee because the guy working the... More

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ROCWB, General Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to post your comments during your recent visit to our hotel. As the #1 Express in our region, we are surprised to hear about these. We apologize that you experienced problems. I am sorry that you never heard back from a manager, but as of today I never received an email from you. Please... More

Ancaster, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2013

Reserved via an online travel site for two families (Beware of Priceline hotel booking policy). Advised hotel in advance about our kids (one for each family). Check in was OK. Problem started after we found out they were rooms with king beds. We had to pay for kids as they claimed no room with two beds available and they charge... More

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ROCWB, AGM at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your review of our hotel! I do have to agree with you about the park and trails in the local area, they are a big attraction and tend to be very nice in the warmer months. I am sorry about what happened with your reservation, but when it comes to booking with third party sites (like Priceline)... More

Melton Mowbray, United Kingdom
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 10, 2013

This Holiday Inn is in an excellent location if as we were, you're touring the area & plan on visiting Rochester and/or Niagara Falls. Usual fabulous service at Holiday Inn, rooms & breakfast very good indeed. Very close by is a ten minute walk under the main interstat to a shopping / Mall area with numerous places to eat /... More

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ROCWB, AGM at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your wonderful review of our hotel! Our staff tries very hard to make sure that everyone has a relaxing and enjoyable stay with us and from the sounds of it you did! One thing that does make our hotel nice is the proximity to local shops and restaurants as well as a beautiful park right behind the... More

Syracuse, New York
1 review
5 of 5 stars Reviewed October 8, 2013

We have been staying at this hotel for over two years every Monday - Friday, except for holidays and vacations, as my husband has been working at a local construction site for his company. Since we are priority club members we have received the upgrade of staying in the king suite which is very spacious allowing us to have an... More

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ROCWB, AGM at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you so much for your wonderful review of our hotel! We appreciate the warm comments that you have made about our hotel. You will truly be missed here by the entire staff here at the Holiday Inn. You have become part of our family over the past two years that you have stayed with us and for that we... More

Brevard, NC
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 24, 2013

This hotel was more than we normally pay when staying at a chain property but it was well worth the cost. The interior lobby was so clean and attractive as was the breakfast area. Everything worked including the room key, which can often be difficult. We booked the suite which was roomy and generously stocked with plenty of fluffy towels... More

Was this review helpful? Yes
ROCWB, AGM at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thanks for your wonderful review of our hotel. Our entire staff tries very hard to make sure that every guest enjoys every aspect of our hotel from the rooms to breakfast. I am so happy to hear that you were able to take advantage of all aspects of our hotel and even the parts that are outside the hotel like... More

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Additional Information about Holiday Inn Express Hotel & Suites Webster

Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn
Address: 860 Holt Road, Webster, NY 14580
Phone Number:
Location: United States > New York > Finger Lakes > Webster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Webster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 
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