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Holiday Inn Express Hotel & Suites Webster

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860 Holt Road, Webster, NY 14580
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Holiday Inn Express Hotel & Suites Webster
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176 Reviews from our TripAdvisor Community

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Waterford, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We again, traveled to NY to play some youth hockey. We had the luxury of staying at this hotel. The staff were wonderful. They accomidated us the whole weekend. The breakfast was perfect for a bunch of picky kids before their games. We had us of the lobby the whole weekend for our team functions and gathering. The rooms were... More 

Helpful?
Thank Damien H
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Damien, Thank you for taking the time to review our property. We are glad we had the luxury of hosting your team's stay over the weekend. It is our pleasure to accommodate our guests' requests to make their stay as comfortable as possible. The Great Room in our lobby area is perfect for friends, families and sports teams to... More 

Pittsburgh, Pennsylvania
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We reserved a block of rooms for my stepson's hockey team at the Webster location. It is about 20 minutes northeast of downtown Rochester. There hotel is located off of state route 104 near Webster. There are nice amenities surrounding the hotel including a Dunkin donuts across the street and a Wegmans just down the road. We stayed in a... More 

Helpful?
Thank Ben E
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Ben, Thank you very much for your detailed review. We are extremely glad that you and your team enjoyed the stay at our hotel over the weekend. We heard the games were fun for all and we're happy to be part of the experience. The location of our hotel puts you right in the middle of everything Webster has... More 

Pittsburgh, Pennsylvania
Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My wife and I were traveling with our two teenage boys to see family over the Christmas holidays, and needed a place to stay in the Penfield/Webster area. The folks at the Holiday Inn Express were able to book us into a pair of adjoining rooms, letting us give the boys their own space, while making it easy for us... More 

Helpful?
Thank stmayhem
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the descriptive review. We're glad your family enjoyed their stay, it's always good to hear that our efforts were appreciated. It's also good to hear that we were able to accommodate your request for adjoining rooms so that your boys didn't completely govern themselves, but you were still able to find privacy when needed. It is our... More 

Dayton, Ohio
1 review
5 of 5 stars Reviewed December 28, 2015

Beds so comfortable, everything up to date and very well maintained, great hot breakfasts, pool, workout room, clean throughout. We stayed here over Christmas because it was close to family and I would come here again.

Helpful?
Thank Lynn D
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words. The owner of the hotel built a beautiful property and we do our very best to maintain it as the best lodging available in the Webster area. Our hotel appeals to both families and business professionals. We're glad you choose our location for your Christmas trip and we hope to see you again next... More 

Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

Booked two rooms as a priority club member. Of course our rooms were ready early, the staff friendly, and every inch was immaculate. No funny off smells that are in many hotels. First class fitness center and a pool that was actually heated to a swim able temperature. Throw in the hot tub and you have a vacation utopia. First... More 

Helpful?
Thank Longdenrhl
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your kind words. It is nice to see our efforts go a long way for our guests. IHG does have a great Rewards Program and we value our members greatly. Our hotel has a lot to offer including great pool and fitness areas, as well as an outdoor patio which over looks North Ponds Park. We're located... More 

Fredericksburg, Virginia
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 18, 2015

Stayed there two nights for a wedding. Breakfast was Good. Just enough for a great start to the day. They changed a few items from Saturday morning to Sunday morning. 24hr coffee and the Fireplace was a nice touch. The room was large. We had a King Bed. Room 410. Was quiet and clean. We sleep on a Foam Bed... More 

Helpful?
Thank JamaicaSmile
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the fantastic review! We're glad to see you noticed that we change our breakfast offerings daily to help offer a better variety. Along with 24hr coffee, our Breakfast Area Great Room offers a wonderful set up with a large TV mounted above a roaring fireplace to comfort our guests in the colder months. This space functions as... More 

New York City, New York
Level Contributor
130 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed September 24, 2015

To be honest I had fairly low expectations, having had a terrible experience the last time we stayed at a HI Express. But this location totally changed my mind. Great location, friendly service, good breakfast, very clean public areas, room, and bathroom. Will definitely return the next time I'm back in Rochester for work. Highly recommended

Helpful?
Thank Raoul M
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Not all hotels are created the same and we're glad that our location was able to win you over. Exceeding our guests' expectations is a major part of our Service Culture. Our owner has set the bar pretty high by building a great hotel for us to run and my staff encompasses this philosophy in their level of service each... More 

Syracuse, NY
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 12, 2015

We typically stay at a nearby hotel on Hard Road when visiting our grandkids in Webster, NY. This trip, we chose the Holiday Inn Express on Holt Road because of a large price differential. We were amazed at the size of the room, the cleanliness, the cooperation of the staff and the delicious complimentary breakfast the next morning. The front... More 

Helpful?
Thank Orangefan
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words. It's an honor to hear that we're doing all the right things to remain competitive in Webster. We're glad you noticed that our rooms are larger and we have a better equipped common area with large indoor pool, whirlpool, fitness center and even a patio with a fire pit that connects to the walking... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 7, 2015 via mobile

Nice staff, reasonable price, great breakfast! Had pancakes until midnight. This one is exceptional. Stayed at the same hotel in manahawken NJ, and it stunk! So, holiday inn express not consistent, but this one is great! The manager Michael was so helpful! Also, the night staff went out of their way to make our stay perfect. My family really had... More 

Helpful?
Thank Tickster1
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Well, we are certainly glad you choose to stay in our area this time around and thank you so much for the kind comments and positive review. Michael is a great manager and we're happy to have put a team together that cares as much as we do about exceeding our guests' expectations. We do pride ourselves in standing out... More 

Rochester, New York
Level Contributor
4 reviews
4 of 5 stars Reviewed September 5, 2015

We stayed for one night as a treat-a break from the norm. It was not extravagant, but it was newer, clean, and comfortable. The breakfast was good. The pool was clean. The staff was friendly. My only complaint was that the hairdryer kept overheating and shutting off. Other than that, we really enjoyed our stay...and we got it on priceline... More 

Helpful?
Thank rbelokur
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to leave such nice comments about your recent stay. It's always good to hear that we've provided a clean and comfortable accommodations for our guests. We're especially glad to have been able to provide an overnight break for you! We pride ourselves on our cleanliness, friendliness and overall excitement to greet each guest and... More 

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