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All 4 Webster hotels

Holiday Inn Express Hotel & Suites Webster

2.5 of 5 Hotel   |   860 Holt Road, Webster, NY 14580
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Holiday Inn Express Hotel & Suites Webster
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86%
Ranked #3 of 4 hotels in Webster
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
AnkurTrivedi Gurgaon, India
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140 people have reviewed this hotel

Traveler rating
    88
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Gurgaon, India
Contributor
11 reviews 11 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

It is located right behind the north ponds park in webster. You can take a walk along side the pond or go fishing in the pond. The hotel has a nice pool and gym. The breakfast is good and there are sufficient hot breakfast options which I liked the most. The staff is very welcoming and willing to help always.... More

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Senior Contributor
29 reviews 29 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I came here for a Scor camp (string camp for adults) and really had a great experience: breakfast was the real deal (not just bagels and toast), staff was friendly, access to a walking trail, outdoor patio with fire pit and barbecue, pool (handicap accessible) and fitness center, large rooms with comfortable beds and space to move around, etc. They... More

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Albertson, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 9, 2014

Spent one night while visiting family in the area. Check in was efficient. Two rooms on two floors. Both clean, quiet, and convenient. Only had coffee in the morning and it was hot and plentiful. Plan on coming back next month when we are next in town.

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Arizona
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 15, 2014

Stayed a month for work on night shift given a top floor no noise good workout room for me not the weight lifters and the 1 mile around the lake park is a good walk. Got to have my doggie fix. Being as company paid it was a great price. Breakfast was good and everyday almost the same. Dehydrated eggs... More

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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 20, 2014

Included free breakfast with hot items in a tidy room with adequate number of tables. Free wifi was fast enough for checking emails. Quiet and clean rooms. No problems whatsoever. If you paid for the Biltmore then you'd expect the Biltmore, but at this price point, it was more than adequate!

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Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 9, 2014

Great size rooms with 2 double beds, seating area, and all the usual. Clean, good service and close by the shopping area and the 104. There is a useful shuttle service too. Free parking (useful with a big van!) and a pool. Did what it needed too, did it well.

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Mendon, New York
1 review
1 of 5 stars Reviewed March 23, 2014

1. On arrival we got to our room to find the door open and maintenance staff eating lunch listening to music! I was told by the maintenance guy to wait in the hall for a few minutes! After 10 min of waiting my husband had the room changed! 2. Dirty, I found my sheets had not been changed and had... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Dear flabbygabby, Thank you for taking the time to share your comments online. It is unfortunate that this stay was a disappointment. We have sent you a private message to discuss further. Sincerely, Pam G Case Manager IHGCare More

Newberg, Oregon
1 review
1 of 5 stars Reviewed February 23, 2014

I have stayed at this hotel many times for business. Unfortunately I do not have to much of a choice. The WiFi in the hotel is very slow and hard to connect to, and I do mean slow. Do not even think of watching Netflix. The laundry room is inadequate for the hotel size. The maid staff does not seem... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Dear Philip V, Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincere apologies for the overall dissatisfaction you had experienced and for the internet connection as well as the housekeeping services that did not meet your expectations. Rest assured that the issues you have raised have been documented and will... More

Rochester,NY
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 16, 2014

It was our 27th wedding anniversary & decided to stay here. We stayed in the king suite since it had a jacuzzi in the room. We stayed 2 nights .nice room. The hot tub needs cleaning. The bathroom in the pool room door handle needs to be repaired . The suites shower made noises.the breakfast was good.Staff not overly friendly.

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ROCWB, General Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

First off, Happy Anniversary!!! Thank you for taking the time to post an online review of our hotel. I am sorry that you experienced some issues at the hotel during your recent visit. Our staff prides themselves in offering the best experience that we can to our guests and I am surprised to hear about them. I have forwarded your... More

Hamlin , New York, United States
Top Contributor
136 reviews 136 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 9, 2014

Business took me to the Holiday Inn Express, Webster, NY. We spent one night. The Inn, itself, is relatively new, well-kept, and staff is friendly. The room is "average"; the bed was a bit less than comfortable. It's "fine" for an over-night. Nearby are a number of restaurants; and it is located near the Rt 104, the local, convenient hiway.... More

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ROCWB, General Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to place a review of our property online. Our staff works very hard to ensure that we offer our guests the best experience and hotel that we can. As you had mentioned, our hotel was very close to many restaurants, stores and your office. We hope that you will be able to return after... More

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Additional Information about Holiday Inn Express Hotel & Suites Webster

Address: 860 Holt Road, Webster, NY 14580
Phone Number:
Location: United States > New York > Finger Lakes > Webster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 
Number of rooms
104

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