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Holiday Inn Express Hotel & Suites Webster

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860 Holt Road, Webster, NY 14580
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Webster
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166 Reviews from our TripAdvisor Community

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Traveler rating
    96
    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Sarasota, Florida
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Selected Holiday Inn Express Hotel & Suites in Webster, NY because it was close to the business call address I had scheduled for the next morning. Talk about a lucky pick! Service, room comfort and breakfast were all excellent but, the location next to a beautiful park and pond makes this hotel a standout.

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Edward, We are glad you found us too and thank you for leaving such a nice review. We do everything we can to stand out and make all of our guest feel lucky that they chose to stay with us. Thank you also for offering the room tip of staying in a room overlooking the park. We are lucky... More 

Paris, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed at the holiday Inn for a business trip, the hotel is a standard US hotel, rooms are quite good, but unfortunately I was on the 1st floor so I had noise coming from the parking lot and a lot of kids ware staying in the hotel and ran across the hallway during the evening. Otherwise the hotel is... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the compliments on the good things you enjoyed about your stay. We do strive to be better than average for all of our guests. I understand that a first floor room probably isn't for everybody, but I'm sure you could see that our hotel accommodates a variety of guests in many ways. I hope your overall positive... More 

Bracknell
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 21, 2015

Great hotel, quiet, spacious, nice lakes nearby to walk around and you can't help noticing Xerox are close by. second visit in three months and will return again. Just 10 minute drive from Lake Ontario.

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to review our hotel. We are pleased to be able to offer a variety of room types which cater to families and business travelers alike. Our our close proximity to work and fun makes our hotel a prime spot for business travel. Extra amenities like a park side patio with fire pit, a large... More 

Clinton, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2015

We where not disappointed. Check in was fast and friendly. Our room was a King Suit so it was roomy with a sitting area. Continental breakfast was provided in the AM of which we only had Hot Tea. There was designated hot water for the tea only. ( so no coffee tastes in my tea) check out was a breeze.... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the nice review of your recent stay with us. We aim to provide the best stay possible and we love to hear when our guests are not disappointed. Our hotel does offer a nice variety of special room types including King Suites, Double Queen Suites, and even Spa Suites that have a Whirlpool Tub right in the... More 

United States
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

Very nice and clean hotel. There was a wedding party staying there the weekend we were there, as well as some sort of sporting event with LOTS of young boys staying as well. They were very well behaved. I did not take part of the breakfast, but HIE's all have the same fare, with a little mix up here and... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hi Terri Lee, We thoroughly enjoy seeing our guest stretching their legs in the park behind our location. Along with the park we have a nice patio with firepit and gas grill on our property for guests to use. The indoor pool and fitness center overlook this green space as well. Yes our hotel can be very busy at times,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2015

I am a platinum member of the IHG rewards program so I stay at quite a few HIE, Holiday Inn & Crowne Plazas. Very clean hotel, spacious king rooms and attentive staff at breakfast. Central location to Rochester, Fairport, Webster. Nice pool, hot tub and fitness area. Unfortunately seemed to be always full of kids even late in the evening.

Was this review helpful? Yes 1
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hi John, First let me thank you not only for such kind words about our property, but also for being a Platinum Elite Member. We're honored to be called the best by such an experienced traveler like yourself. My staff and I understand that we have a beautiful property with an even better location to be proud of and maintain... More 

rochester new york
Level Contributor
128 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 27, 2015

This property was clean and nicely appointed. The friendly front desk staff and the efficient shuttle to/from the wedding we were attending at Webster Park made this stay very enjoyable. Breakfast in a large, sunny room was certainly adequate - pre-made omelettes, bacon, assortment of breads, oatmeal was generous. Fresh fruit would have been a nice touch, but at this... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for sharing such nice compliments about your experience at our hotel. We're glad that you enjoyed our complimentary breakfast buffet, as many guests usually do. We try to offer the most well-rounded foods possible including fresh fruit when in season. We feel that all of our guests deserve attentive service and comfortable accommodations. Amenities like our complimentary shuttle... More 

Shirley, New York
1 review
5 of 5 stars Reviewed May 27, 2015

My son lives in the area and we usually stay at his house. For this visit we stayed here at the Holiday Inn Express because he was hosting other guest. We had a great time the room was ready when we arrived well maintained and clean. I couldn't have asked for a more welcoming room. My daughter used the gym... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to leave a 5 star review of our hotel on TripAdvisor. We're glad you found our accommodations more than welcoming, it's always good to hear good things from our guests. We take pride in offering a nice sized fitness center with 7 pieces of equipment, free weights and windows looking out into the park... More 

Worcester
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 26, 2015

We had stayed at this hotel 3 years ago and been pleased with it so decided to stay there again. As before, our stay was pleasant. Our quite spacious room had 2 queen beds, bureau, desk, relaxing chair, refrigerator, microwave and coffee maker. Both it and the bathroom were clean, the beds were made up promptly and the fresh towels... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

First let me thank you for your continued business and taking the time to review our property on TripAdvisor. We do appreciate all comments from our guests, especially those like your which go into specific details. My staff and I are proud of our property and love when guests take full advantage of our amenities in and outside of the... More 

Big Flats, New York, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Nice room.. TV was OK, bed and furnishing was pretty good. Best treat was in in-room jacuzzi which helped after a long day at work. Breakfast was pretty good (though not great). Front desk was courteous and helpful. Convenient parking too.

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Pat, Thank you for leaving a nice 5 star review for our property. We're glad you enjoyed many things about your stay including the nice two person Jacuzzi in your King Spa Suite Room. I'm proud to announce that we've just recently upgraded our TV's to provide a love TV guide as well as many Free On-Demand Shows and... More 

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