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Holiday Inn Express Hotel & Suites Webster

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860 Holt Road, Webster, NY 14580
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Holiday Inn Express Hotel & Suites Webster
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Holiday Inn Express Hotel & Suites Webster
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154 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 16, 2015

Just spent four days here to attend the funeral of a cousin's young granddaughter, so when we were looking for a hotel, the only real needs were proximity to the family and the wake and funeral venues. Of course, cleanliness, attention to detail and access were important as well, but we weren't really thinking about that so much. We arrived... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words about your recent stay. We're sorry to hear of your family's loss, please accept our condolences. It's an honor that you found our accommodations to be excellent during that difficult time. We're recently enduring some sever winter weather here in Upstate New York, we're glad that you decided to stay the extra night to... More 

Rochester, New York
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 16, 2015

Hotel itself is clean and well appointed. Beds were extremely comfortable, so are pillows. Suite is as advertised on website. No utensils, plates, cups or bowls to use with kitchenette. There was a terrible sewage smell emanating from the en suite bathroom. The room literally stunk when we opened the door and didn't dissipate. We closed the bathroom door and... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Dear Robin: Thank you for taking the time to post a Trip Advisor review for our property. I am sorry that you experienced issued at the hotel during your recent visit. As you had stated, the hotel was full to capacity for Valentines Day Weekend and the pool did get a lot of use. I am sorry that you felt... More 

London, United Kingdom
Top Contributor
451 reviews 451 reviews
104 hotel reviews
250 helpful votes 250 helpful votes
3 of 5 stars Reviewed February 9, 2015 via mobile

this hotel has some pluses as the service is great, the rooms are very spacious and there are quite a few shops and restaurants on walking distance, but it has not got any food, they don't serve alcoholic drinks and when you are at -15c and you don't have a car you need to walk in the snow to buy... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Ricardo, We're glad you enjoyed your stay and thank you for the kind words regarding our level of service and amenities. Being a Holiday Inn Express we unfortunately do not have a restaurant or lounge with a bar. However; there are several food options which will deliver to our property. We also offer a complementary shuttle to establishments around... More 

San Diego, California
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 26, 2015

Rooms were clean. Nothing fancy but comfortable. Nice small refrigerator in room, small freezer section. Staff is great, night crew were really helpful with local eateries and any other questions we had. Indoor pool and decent fitness center next to it. The complimentary breakfast had a good selection of hot and cold items to get you started in the morning.... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words, we're glad you enjoyed your stay. I'll pass your complements along to the our staff. We do pride ourselves on assisting every guest whenever possible and we're always available to assist with dining options. We also take pride in the amenities we're able to provide including a fridge, microwave and coffee maker in every... More 

Ottawa, Canada
Top Contributor
72 reviews 72 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 19, 2015

During our stay for two nights we enjoyed the spacious clean room, they include parking, wi-fi, continental breakfast with the price if your room. With tax a two Queen room is $141.00 US. The hotel has an indoor pool and very large sitting room with tv and fire place where you would gather to eat breakfast. The staff let the... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Al and thank you for the nice comments about our hotel. We're glad you enjoyed our complimentary breakfast, wifi, and other amenities. Our Great Room Area is a fantastic common place for groups and families to meet and hang out. We'll be happy to put the sporting events on the TV above the fireplace. In the warmer months this... More 

Senior Contributor
32 reviews 32 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 13, 2014

Many chain hotels are cookie-cutter clones and this is no exception. It offers good rooms and a nice quiet location for your stay. This hotel and many others in the area support business travelers and groups competing at the swim center in Webster. It does not have a restaurant, but has a nice breakfast area with a buffet each morning.... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your nice comments on our hotel. Our property does cater to a variety of travelers including business travelers and sports groups as well as leisure travelers. This gives us many opportunities to offer the best service possible to each of these demographics. Our rates do fluctuate depending on the season, and we do stay competitive with area... More 

Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 13, 2014

Hotel is always clean and in good shape with friendly helpful and efficient staff. Breakfast is complete with a nice selection of hot and cold items. Fitness center and location allow you to stay active while you are there. Have yet to have a bad stay there.

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for choosing to stay at our property again and for leaving such kind words about your visit. We do pride ourselves on helping our guests take full advantage of our amenities such as a hot and complimentary breakfast each morning, and free Wi-Fi. With the park, grocery / beverage stores, restaurants, entertainment and more in a short distance... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed November 5, 2014

We checked into this hotel after our Lacrosse team entered a local tournament at the last minute. I was a slightly reticent at first but was, in the end, pleasantly surprised. Our room was spacious, comfortable, quiet and clean. The free laundry facilities were a bonus since the team played in driving rain and mud on the Saturday and everything... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

We're glad you found our hotel surprisingly pleasant. Our laundry facilities are useful for sports team and travelers who might be on an extended stay, or just like to keep their favorite shirt clean. As a staff we pride ourselves on being accommodating for all our guests. We appreciate the feedback on the breakfast selections. We do currently offer fresh... More 

Davis Junction, IL
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 19, 2014

My son selected this facility, securing a block of rooms for his wedding. Over 20 rooms were secured by the families, plus a boys lacrosse group was also booked. The entire staff could not have been more pleasant and accommodating! Clarissa and Matthew at the front desk were so willing to meet any request, from a corkscrew to providing extra... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello and thank you so much for the kind words regarding your families recent stay. I do remember the wedding being a joyous occasion and we were so glad to be a part of it! I passed your kind words onto Carissa and the rest of our staff we really value your appreciation as we all take pride in the... More 

Piscataway, New Jersey
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 17, 2014

I have stayed at this holiday inn location multiple times and feel that the level has gone down. IT is now looking tired. My room door did not lock but the hotel staff got it fixed promptly. It was also a very quiet place and now it has become very busy. The breakfast is good and they also have 24hrs... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to review our hotel. We appreciate all the feedback we can get as we like to guarantee comfortable, quality accommodations for all of our guests. We do take pride in the upkeep and appearance of our hotel and your comments have been noted. Like many businesses our hotel does have busy periods. Weekends are... More 

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