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Holiday Inn Express Hotel & Suites Webster

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860 Holt Road, Webster, NY 14580
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Holiday Inn Express Hotel & Suites Webster
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Holiday Inn Express Hotel & Suites Webster
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160 reviews from our community

Traveler rating
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    9
    3
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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rochester new york
Top Contributor
118 reviews 118 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This property was clean and nicely appointed. The friendly front desk staff and the efficient shuttle to/from the wedding we were attending at Webster Park made this stay very enjoyable. Breakfast in a large, sunny room was certainly adequate - pre-made omelettes, bacon, assortment of breads, oatmeal was generous. Fresh fruit would have been a nice touch, but at this... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for sharing such nice compliments about your experience at our hotel. We're glad that you enjoyed our complimentary breakfast buffet, as many guests usually do. We try to offer the most well-rounded foods possible including fresh fruit when in season. We feel that all of our guests deserve attentive service and comfortable accommodations. Amenities like our complimentary shuttle... More 

Shirley, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

My son lives in the area and we usually stay at his house. For this visit we stayed here at the Holiday Inn Express because he was hosting other guest. We had a great time the room was ready when we arrived well maintained and clean. I couldn't have asked for a more welcoming room. My daughter used the gym... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to leave a 5 star review of our hotel on TripAdvisor. We're glad you found our accommodations more than welcoming, it's always good to hear good things from our guests. We take pride in offering a nice sized fitness center with 7 pieces of equipment, free weights and windows looking out into the park... More 

Worcester
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had stayed at this hotel 3 years ago and been pleased with it so decided to stay there again. As before, our stay was pleasant. Our quite spacious room had 2 queen beds, bureau, desk, relaxing chair, refrigerator, microwave and coffee maker. Both it and the bathroom were clean, the beds were made up promptly and the fresh towels... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

First let me thank you for your continued business and taking the time to review our property on TripAdvisor. We do appreciate all comments from our guests, especially those like your which go into specific details. My staff and I are proud of our property and love when guests take full advantage of our amenities in and outside of the... More 

Big Flats, New York, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Nice room.. TV was OK, bed and furnishing was pretty good. Best treat was in in-room jacuzzi which helped after a long day at work. Breakfast was pretty good (though not great). Front desk was courteous and helpful. Convenient parking too.

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Pat, Thank you for leaving a nice 5 star review for our property. We're glad you enjoyed many things about your stay including the nice two person Jacuzzi in your King Spa Suite Room. I'm proud to announce that we've just recently upgraded our TV's to provide a love TV guide as well as many Free On-Demand Shows and... More 

Ontario
Top Contributor
55 reviews 55 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Were greeted and treated throughout our stay very well. Room was large, well laid out and had comfortable beds. Room contained a fridge and microwave and was spotlessly clean as was the whole hotel. Breakfast was plentiful with something for everyone. Hot, cold foods with cereals, yoghurts, fruits and juices. Located two minutes drive from town and one minute from... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for sharing your positive experience with us. We were delighted to hear that you found our accommodations comfortable and our staff friendly. I'm glad you noticed that we take great pride in our property, including the complimentary breakfast buffet. We strive to meet and exceed expectations for all our guests. We are fortunate to have a great location... More 

Rochester, New York
Top Contributor
1,766 reviews 1,766 reviews
63 hotel reviews
584 helpful votes 584 helpful votes
4 of 5 stars Reviewed April 9, 2015

We used this hotel for purely business reasons - our Training session was conducted in their Webster Board Room. The place is very conducive for business meetings, and the facility itself was completely set up for us. The room included free wifi, a projection big-screen, power outlets, and enough room for us to spread out and work. We were all... More 

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Matt K, Front Office Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Larry, Thank you for taking the time to review your experience at our property. We're glad our board room set up fit your business needs. Our sales staff will make every effort to make your meeting a success, including Wi-Fi, screen for presentations, beverage arrangements and even access to the breakfast buffet. My apologies about the garbage can set... More 

Boston, Massachusetts
Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 16, 2015

Just spent four days here to attend the funeral of a cousin's young granddaughter, so when we were looking for a hotel, the only real needs were proximity to the family and the wake and funeral venues. Of course, cleanliness, attention to detail and access were important as well, but we weren't really thinking about that so much. We arrived... More 

Was this review helpful? Yes 1
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words about your recent stay. We're sorry to hear of your family's loss, please accept our condolences. It's an honor that you found our accommodations to be excellent during that difficult time. We're recently enduring some sever winter weather here in Upstate New York, we're glad that you decided to stay the extra night to... More 

Rochester, New York
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 16, 2015

Hotel itself is clean and well appointed. Beds were extremely comfortable, so are pillows. Suite is as advertised on website. No utensils, plates, cups or bowls to use with kitchenette. There was a terrible sewage smell emanating from the en suite bathroom. The room literally stunk when we opened the door and didn't dissipate. We closed the bathroom door and... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Dear Robin: Thank you for taking the time to post a Trip Advisor review for our property. I am sorry that you experienced issued at the hotel during your recent visit. As you had stated, the hotel was full to capacity for Valentines Day Weekend and the pool did get a lot of use. I am sorry that you felt... More 

London, United Kingdom
Top Contributor
524 reviews 524 reviews
115 hotel reviews
292 helpful votes 292 helpful votes
3 of 5 stars Reviewed February 9, 2015 via mobile

this hotel has some pluses as the service is great, the rooms are very spacious and there are quite a few shops and restaurants on walking distance, but it has not got any food, they don't serve alcoholic drinks and when you are at -15c and you don't have a car you need to walk in the snow to buy... More 

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Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Ricardo, We're glad you enjoyed your stay and thank you for the kind words regarding our level of service and amenities. Being a Holiday Inn Express we unfortunately do not have a restaurant or lounge with a bar. However; there are several food options which will deliver to our property. We also offer a complementary shuttle to establishments around... More 

San Diego, California
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 26, 2015

Rooms were clean. Nothing fancy but comfortable. Nice small refrigerator in room, small freezer section. Staff is great, night crew were really helpful with local eateries and any other questions we had. Indoor pool and decent fitness center next to it. The complimentary breakfast had a good selection of hot and cold items to get you started in the morning.... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words, we're glad you enjoyed your stay. I'll pass your complements along to the our staff. We do pride ourselves on assisting every guest whenever possible and we're always available to assist with dining options. We also take pride in the amenities we're able to provide including a fridge, microwave and coffee maker in every... More 

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