We stayed at this hotel for a softball tournament and I couldn't have been happier. First, the hotel is immaculate, the rooms are spacious, and the staff was terrific (I did not run into any of the service complaints referred to in the other reviews here). Right behind the hotel is a beautiful park with walking trails. Our room overlooked... more

We chose this hotel because of proximity to Palmyra. It was new, clean and our two Queen room was impressively spacious. LIked the flat screen TV, friendly/helpful staff, new style bedding (white duvet with folded blanket at bottom), good shower. The breakfast was nothing special but par for the basic, HI breakfast course. Could use some fruit. more

I had a friend recommend this hotel to me and after reading the reviews on this website I have to admit I was a little skeptical. However, after staying here I must say it was a wonderful hotel. The staff there was very friendly and helpful. The facilitiy was meticulously clean and the breakfast was exceptional. They even shuttled me... more

Very comfortable, pleasant, would definitely stay here again. Only one negative comment. The pool was so heavily chlorinated that it was impossible to use it. We are not particularly affected by chlorine but this pool was impossible. But otherwise, the hotel was great, and at the back was a good sized lake with ducks (should have brought my shotgun) and... more

This hotel was nice on the outside, and when you first walk in. Then you encounter the hotel front desk staff. Saying anything other than absolutely terrible, would not do it justice. The front desk clerks were rude and short. I experienced many problems during my stay which was unfortunate because I was in town for a wedding and was... more

THE WORST COSTOMER SERVICE IN THE WORLD! lied, cheated and bullied me and my kids. We (50) + people stayed in this hotel; the day I checked in the room was dirty! Used towels still in bathroom stuff on the walls and AC/Heat was broken. I told them about these problems they told me they would fix them. I came... more

We have stayed at this property once before and were pretty shocked by the change. This used to be a very quiet and well maintained hotel. While we were there a very large and rude group of families checked in at 3am on Thanksgiving day. Imagine waking up at 4am to a stampede of people screaming through the hallways and... more

This was a great hotel from beginning to end. I had already paid online for the hotel room so check in was very easy. The front desk staff was very helpful. Our room was perfect. We had a king bed, mini fridge, microwave, coffee maker, ice bucket, hairdryer, iron & board, desk, nice easy chair and a beautiful view of... more

New hotel about year old in Webster ..10 minute drive from downtown Rochester. Very large ,clean room lots of terrific pillows, working desk, two chairs, flay screen tv., very large washroom . The hoetel is just down the street from a major mall , liquor store TJ MAX..gas station etc. Terrific location ...Staff is outstanding and complimentary breakfast is ample... more