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Holiday Inn Express Hotel & Suites Webster

2.5 of 5 860 Holt Road, Webster, NY 14580
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Webster
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Holiday Inn Express Hotel & Suites Webster
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149 reviews from our community

Traveler rating
    92
    37
    7
    3
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Senior Contributor
30 reviews 30 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Many chain hotels are cookie-cutter clones and this is no exception. It offers good rooms and a nice quiet location for your stay. This hotel and many others in the area support business travelers and groups competing at the swim center in Webster. It does not have a restaurant, but has a nice breakfast area with a buffet each morning.... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your nice comments on our hotel. Our property does cater to a variety of travelers including business travelers and sports groups as well as leisure travelers. This gives us many opportunities to offer the best service possible to each of these demographics. Our rates do fluctuate depending on the season, and we do stay competitive with area... More 

Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 13, 2014

Hotel is always clean and in good shape with friendly helpful and efficient staff. Breakfast is complete with a nice selection of hot and cold items. Fitness center and location allow you to stay active while you are there. Have yet to have a bad stay there.

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for choosing to stay at our property again and for leaving such kind words about your visit. We do pride ourselves on helping our guests take full advantage of our amenities such as a hot and complimentary breakfast each morning, and free Wi-Fi. With the park, grocery / beverage stores, restaurants, entertainment and more in a short distance... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed November 5, 2014

We checked into this hotel after our Lacrosse team entered a local tournament at the last minute. I was a slightly reticent at first but was, in the end, pleasantly surprised. Our room was spacious, comfortable, quiet and clean. The free laundry facilities were a bonus since the team played in driving rain and mud on the Saturday and everything... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

We're glad you found our hotel surprisingly pleasant. Our laundry facilities are useful for sports team and travelers who might be on an extended stay, or just like to keep their favorite shirt clean. As a staff we pride ourselves on being accommodating for all our guests. We appreciate the feedback on the breakfast selections. We do currently offer fresh... More 

Davis Junction, IL
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 19, 2014

My son selected this facility, securing a block of rooms for his wedding. Over 20 rooms were secured by the families, plus a boys lacrosse group was also booked. The entire staff could not have been more pleasant and accommodating! Clarissa and Matthew at the front desk were so willing to meet any request, from a corkscrew to providing extra... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello and thank you so much for the kind words regarding your families recent stay. I do remember the wedding being a joyous occasion and we were so glad to be a part of it! I passed your kind words onto Carissa and the rest of our staff we really value your appreciation as we all take pride in the... More 

Piscataway, New Jersey
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 17, 2014

I have stayed at this holiday inn location multiple times and feel that the level has gone down. IT is now looking tired. My room door did not lock but the hotel staff got it fixed promptly. It was also a very quiet place and now it has become very busy. The breakfast is good and they also have 24hrs... More 

Was this review helpful? Yes
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to review our hotel. We appreciate all the feedback we can get as we like to guarantee comfortable, quality accommodations for all of our guests. We do take pride in the upkeep and appearance of our hotel and your comments have been noted. Like many businesses our hotel does have busy periods. Weekends are... More 

Burnt Hills, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 14, 2014

Clean and quiet is what this place offers. I always have a hard time sleeping at hotels because of the noise or uncomfortable beds but here you get an awesome bed, free wifi, and a very clean room. Additionally, it's a quick drive to the Thruway or downtown Rochester. I would definitely stay here again on my next visit. TnR

Was this review helpful? Yes
Matt K, Front Office Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Rick, Thank you for the kinda words in your review. We're glad you found our accommodations relaxing and we take pride in providing the best experience possible for all of our guests. We look forward to seeing you again on a future visit. -Matt Kasperski Asst. General Manager More 

Townsville
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed September 20, 2014 via mobile

We stayed here to be close to NASA as we had booked a tour. Is quite new and very clean. There are a wide array of shops and places to eat in the vicinity. We got a room with a kitchenette for 3. Was very comfortable and would recommend to people going to NASA as it is very close.

Was this review helpful? Yes
Matt K, Front Office Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to review a Holiday Inn Express Property. Although I believe your review about being close to NASA was intended for our sister hotel in Webster, Texas, we do appreciate your kinda words. We hope you'll decide to stay with us next time you visit Upstate New York. Thank you, Matt Kasperski Asst. General Manager More 

Pickering, Canada
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 14, 2014 via mobile

We were just in Webster on a return trip for our annual Golf Trip, 28 of us. The hotel and their staff were just great, the rooms were excellent. We rented the front ballroom each night for our meetings and award presentations. One night we ordered in pizza and the other dinner was catered by Proetti's, a local family owned... More 

Was this review helpful? Yes
Matt K, Front Office Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for choosing our hotel accommodations for your golf trip. With so many beautiful courses around the area Rochester is a great choice for golf. We're glad you also got to experience the finer foods like those offered by Proetti's Italian Restaurant, there are many quality restaurants and entertainment options around the area. Thank you again for the kind... More 

Blainville, Canada
Top Contributor
85 reviews 85 reviews
39 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed September 6, 2014

I was pleasantly surprised with property here when I first arrived. The property looks pretty new and is well maintained. Upon entering the lobby you could tell right away that this place was very clean. I was immediately greeted by the front desk and was checked in. I made a quick stop in the wash room down the hall and... More 

Was this review helpful? Yes 1
Matt K, Front Office Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the taking the time to write such nice comments about our hotel. We pride ourselves in maintaining the best appearance possible of our public areas as well as our guest rooms. Our property does have some nice features being located next to North Ponds Park. Thank you for choosing our hotel and we hope to see you... More 

Gurgaon, India
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

It is located right behind the north ponds park in webster. You can take a walk along side the pond or go fishing in the pond. The hotel has a nice pool and gym. The breakfast is good and there are sufficient hot breakfast options which I liked the most. The staff is very welcoming and willing to help always.... More 

Was this review helpful? Yes
Matt K, Front Office Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind comments. We're glad you enjoyed your extended stay and the Country Ho-Down we held in July. We also do a complementary beer night once a week for guests of the hotel. We do appreciate all of our guests and take pride in providing the best level of service. I'm glad to see that reflected in... More 

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Additional Information about Holiday Inn Express Hotel & Suites Webster

Address: 860 Holt Road, Webster, NY 14580
Phone Number:
Location: United States > New York > Finger Lakes > Webster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Number of rooms: 104
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn

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