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Fairfield Inn Rochester East

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915 Hard Road, Webster, NY 14580
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Fairfield Inn Rochester East
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70 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waterloo
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent rooms, service and location. Decent hot breakfast, all day cookies and lemonade, what else does one need. The pool and hot tub were a wonderful added bonus. During a motorcycle trip, weather forced us off the road so we grabbed the first hotel we saw. We were grounded for 2 days but the Fairfield staff made sure we were... More 

Was this review helpful? Yes 1
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you so much for taking your time to write about our hotel. I am glad you enjoyed your stay with us. We are looking forward to see you in the near future. Thank you Ewa Turco More 

Bolton, Massachusetts
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 12, 2015

We had a very positive stay here. Staff are friendly and accommodating, everyone from phone reservations to housekeeping. We weren't able to choose a King room at the time we made our reservation, but at (early) check-in we asked and were given our choice of bed type and floor. We were prompted for any applicable discounts, thus bringing the rate... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for staying at our hotel. I am glad to hear that you had a very positive experience. I really appreciate your feedback and will share them with our staff. Thank you, and hope to see you again. Ewa Turco More 

Lexington Park, Maryland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 19, 2015

This hotel is located close to our family and the highway that gets us to our friends. But, even better than that are the staff who all take the time to acknowledge your existence as you walk through the hotel, workout or even while waiting in the lobby. We have stayed here several times and have no real complaints. It... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Katie, Thank you for staying at the Fairfield Inn in Webster again and again. We appreciate your loyalty to Marriott brands. It is a pleaseue to hear that you always have a great experience. I will share your comments with our staff. We look forward to seeing you again in the near future. Ewa Turco More 

Atlanta, Georgia
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 24, 2014

I was lucky in choosing this hotel for a recent business trip. The location was convenient having driven in from Buffalo. The rooms were clean and the area very quite. However the most excellent part of this location is the staff. Really nice, helpful, genuine and friendly. Thanks to all, you made my last trip of 2014 a bit more... More 

Was this review helpful? Yes
ewa t, Front Office Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, We are delighted to hear that your last stay with us was an enjoyable experience. We appreciate the positive feedback you had regarding the friendlieness of our staff. We will certainly share your comments with our associates. Thank you for choosing to stay at our hotel and we do hope you choose to stay with us the next... More 

West Palm Beach, Florida
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed November 18, 2014

Disclaimer: If you are part of a weekend traveling youth sports team ignore this review and party on. We had to come back to Webster for last minute personal reasons so I checked on tripadvisor to see how this hotel had fared to the newer other chains all within a two mile radius. Price and advice turned us to this... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Please accept my sincere apology for any discomfort caused to you due to the loud noise coming from the sports teams we had in the hotel. We strive to provide all our guests with a restful and peaceful stay, but unfortunately, we can not always control the amount of noise from other guests. We take pride in offering... More 

Scotia, New York
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 11, 2014

Had to go to Webster NY. Chose to stay at Fairfield Inn. The rooms are adequate but exceptionally clean and well appointed. Met Shannon who went out of her way to be accommodating. She is a delight and shows the Marriott Chain proud. Also, thanks to Shawna who made me a fresh pot of coffee, late at night when we... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to your recent stay with us at the Webster Fairfield Inn. In our continuing efforts to determine how well we are meeting your expectations, I appreciate hearing from you. It is the positive comments, such us those you expressed, which reward our efforts to provide the highest level of quality service and... More 

Oakville, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 13, 2014

We stayed here on our first visit to Rochester. The rooms were plenty big for our family of 5. We stayed in a King bed room, and the two older kids slept on the sofa bed. There was enough room for us to set up the playpen/crib in the room as well. The breakfast was good...not great. But the food... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, thank you for sharing your experience at the Fairfield Inn Rochester East. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Nanaimo, Canada
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 5, 2014

Quiet. Friendly staff. Decent hot breakfast. DQ right next door. close to Kmart, BJ's wholesale, Wegmans full-service grocery store close by. Close to Burger King, Starbucks. Room overlooked the pool roof, but was clean and comfortable. Its a basic hotel but comfortable and safe with friendly staff. Free wifi. Pool and hot tub are clean but small. Small fitness room;... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. It is great to hear that your stay was very enjoyable. We hope to welcome you to Webster area in the near future. Ewa Turco More 

NY, NY
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 19, 2014

The hotel itself is solid; Fairfield Inn may be on the lower end of the Marriott spectrum but these hotels are typically very well constructed and quiet. The staff here, though, is what really makes the hotel stand out. EVERYONE is very nice, customer focused and obviously working hard to make sure you have a good stay. An example? John... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Traveler, Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer... More 

Western Massachusetts
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed September 9, 2014

We stayed two nights at this Fairfield Inn and had what could best be described as a mixed bag experience. When we arrived, the front desk clerk was very friendly and efficient. We went up to our third floor room and found that the light shining into the room was what could be expected from a guard tower in a... More 

Was this review helpful? Yes 1
ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Dear Peter, Thank you for taking the time to share you comments regarding your stay at our hotel. I appreciate hearing from you. Guest feedback, whether positive or negative, is an important tool in providing quality guest service. I would like to offer you my sincerest apologies for the challenges you encountered while staying at our hotel. I understand how... More 

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