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Fairfield Inn Rochester East

2.5 of 5 915 Hard Road, Webster, NY 14580
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Certificate of Excellence 2014
Fairfield Inn Rochester East
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Fairfield Inn Rochester East
Fairfield Inn Rochester East
Fairfield Inn Rochester East
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66 reviews from our community

Traveler rating
    32
    23
    10
    1
    0
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24
14
2
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Palm Beach, Florida
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Disclaimer: If you are part of a weekend traveling youth sports team ignore this review and party on. We had to come back to Webster for last minute personal reasons so I checked on tripadvisor to see how this hotel had fared to the newer other chains all within a two mile radius. Price and advice turned us to this... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Please accept my sincere apology for any discomfort caused to you due to the loud noise coming from the sports teams we had in the hotel. We strive to provide all our guests with a restful and peaceful stay, but unfortunately, we can not always control the amount of noise from other guests. We take pride in offering... More 

Scotia, New York
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

Had to go to Webster NY. Chose to stay at Fairfield Inn. The rooms are adequate but exceptionally clean and well appointed. Met Shannon who went out of her way to be accommodating. She is a delight and shows the Marriott Chain proud. Also, thanks to Shawna who made me a fresh pot of coffee, late at night when we... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to your recent stay with us at the Webster Fairfield Inn. In our continuing efforts to determine how well we are meeting your expectations, I appreciate hearing from you. It is the positive comments, such us those you expressed, which reward our efforts to provide the highest level of quality service and... More 

Oakville, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 13, 2014

We stayed here on our first visit to Rochester. The rooms were plenty big for our family of 5. We stayed in a King bed room, and the two older kids slept on the sofa bed. There was enough room for us to set up the playpen/crib in the room as well. The breakfast was good...not great. But the food... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, thank you for sharing your experience at the Fairfield Inn Rochester East. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Nanaimo, Canada
Senior Contributor
21 reviews 21 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 5, 2014

Quiet. Friendly staff. Decent hot breakfast. DQ right next door. close to Kmart, BJ's wholesale, Wegmans full-service grocery store close by. Close to Burger King, Starbucks. Room overlooked the pool roof, but was clean and comfortable. Its a basic hotel but comfortable and safe with friendly staff. Free wifi. Pool and hot tub are clean but small. Small fitness room;... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. It is great to hear that your stay was very enjoyable. We hope to welcome you to Webster area in the near future. Ewa Turco More 

NY, NY
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 19, 2014

The hotel itself is solid; Fairfield Inn may be on the lower end of the Marriott spectrum but these hotels are typically very well constructed and quiet. The staff here, though, is what really makes the hotel stand out. EVERYONE is very nice, customer focused and obviously working hard to make sure you have a good stay. An example? John... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Traveler, Thank you for sharing your experience at our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer... More 

Western Massachusetts
Top Contributor
88 reviews 88 reviews
19 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed September 9, 2014

We stayed two nights at this Fairfield Inn and had what could best be described as a mixed bag experience. When we arrived, the front desk clerk was very friendly and efficient. We went up to our third floor room and found that the light shining into the room was what could be expected from a guard tower in a... More 

Was this review helpful? Yes
ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Dear Peter, Thank you for taking the time to share you comments regarding your stay at our hotel. I appreciate hearing from you. Guest feedback, whether positive or negative, is an important tool in providing quality guest service. I would like to offer you my sincerest apologies for the challenges you encountered while staying at our hotel. I understand how... More 

Tampa, FL
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 2, 2014

We had a great stay while we were there for a family reunion. Was able to get connecting room so the kids could play while the adults talked. Pool was good, breakfast was good and staff was very friendly.

Was this review helpful? Yes
ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. It is great to hear that your stay was very enjoyable. More 

Clifton Park, New York
Top Contributor
211 reviews 211 reviews
50 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed August 29, 2014

Not all locations of any chain get it right. This location is a credit to Marriott. Very clean. Bed was firm but comfortable. Linens and towels were fine. Pool looked well managed. There is a brand new Dairy Queen next door, which will be a plus. I did not have the complimentary breakfast, but the dining area was pretty full... More 

Was this review helpful? Yes
ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. It is great to hear that your stay was very enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More 

Norwood, Massachusetts
1 review
5 of 5 stars Reviewed August 17, 2014

I really enjoyed my stay for two days.. Lauren is a very accommodating and personable. I will be back there next time I go through Rochester. The area is perfect and for those who want to go look at Lake Ontario, it is very close and convenient. Chuck C

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Chuck, Thank you so much for staying at the Fairfield Inn in Webster, we appreciate your business and your kind comments. I will make sure to share your review with Lauren. Thanks again. More 

Buckingham, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 30, 2014

Rooms were clean, bed comfy and staff was excellent. We were only here for 1 evening during a quick weekend visit to the area and this was a wonderful place to rest up after busy days. Breakfast had many options including some hot foods and the breakfast area was very clean. Pool was a good size and not very busy.

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Melanie, Thank you so much for staying at the Fairfield Inn Webster. I am very pleased that you have enjoyed your stay with us! Thank you for all your kind comments. We are looking forward to seeing you again in the near future. Ewa Turco More 

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Additional Information about Fairfield Inn Rochester East

Address: 915 Hard Road, Webster, NY 14580
Location: United States > New York > Finger Lakes > Webster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Rochester East 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Rochester East Hotel Webster
Fairfield Inn Webster
Fairfield Webster
Webster Fairfield Inn

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