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All 4 Webster hotels

Fairfield Inn Rochester East

2.5 of 5 Hotel   |   915 Hard Road, Webster, NY 14580
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Ranked #2 of 4 Hotels in Webster
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
CCIEvoice NY, NY
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62 reviews from our community

Traveler rating
    31
    21
    9
    1
    0
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21
14
2
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NY, NY
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel itself is solid; Fairfield Inn may be on the lower end of the Marriott spectrum but these hotels are typically very well constructed and quiet. The staff here, though, is what really makes the hotel stand out. EVERYONE is very nice, customer focused and obviously working hard to make sure you have a good stay. An example? John... More

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Western Massachusetts
Top Contributor
80 reviews 80 reviews
16 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed two nights at this Fairfield Inn and had what could best be described as a mixed bag experience. When we arrived, the front desk clerk was very friendly and efficient. We went up to our third floor room and found that the light shining into the room was what could be expected from a guard tower in a... More

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ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Dear Peter, Thank you for taking the time to share you comments regarding your stay at our hotel. I appreciate hearing from you. Guest feedback, whether positive or negative, is an important tool in providing quality guest service. I would like to offer you my sincerest apologies for the challenges you encountered while staying at our hotel. I understand how... More

Tampa, FL
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a great stay while we were there for a family reunion. Was able to get connecting room so the kids could play while the adults talked. Pool was good, breakfast was good and staff was very friendly.

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ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. It is great to hear that your stay was very enjoyable. More

Clifton Park, New York
Top Contributor
187 reviews 187 reviews
47 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Not all locations of any chain get it right. This location is a credit to Marriott. Very clean. Bed was firm but comfortable. Linens and towels were fine. Pool looked well managed. There is a brand new Dairy Queen next door, which will be a plus. I did not have the complimentary breakfast, but the dining area was pretty full... More

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ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to let us know about your stay. It is great to hear that your stay was very enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to... More

Norwood, Massachusetts
1 review
5 of 5 stars Reviewed August 17, 2014

I really enjoyed my stay for two days.. Lauren is a very accommodating and personable. I will be back there next time I go through Rochester. The area is perfect and for those who want to go look at Lake Ontario, it is very close and convenient. Chuck C

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ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Chuck, Thank you so much for staying at the Fairfield Inn in Webster, we appreciate your business and your kind comments. I will make sure to share your review with Lauren. Thanks again. More

Buckingham, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 30, 2014

Rooms were clean, bed comfy and staff was excellent. We were only here for 1 evening during a quick weekend visit to the area and this was a wonderful place to rest up after busy days. Breakfast had many options including some hot foods and the breakfast area was very clean. Pool was a good size and not very busy.

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ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Melanie, Thank you so much for staying at the Fairfield Inn Webster. I am very pleased that you have enjoyed your stay with us! Thank you for all your kind comments. We are looking forward to seeing you again in the near future. Ewa Turco More

Cincinnati
Top Contributor
260 reviews 260 reviews
54 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed July 9, 2014 via mobile

The hotel has extremely comfortable beds, with quiet and clean rooms. Breakfast exceeded expectations with sausage patties and fresh scrambled eggs. There was some construction to put an access drive directly to the entrance from the street, so as to make it easier to access. Would stay here again for a future visit.

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Thank you for letting us know about your experiences at our hotel. I am very pleased that you have enjoyed our breakfast and had a comfortable night sleep. Thank you for staying with us and we hope to see you in the near future. More

Niagara Falls, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014 via mobile

My family and I stayed for three nights. At first we noticed the resemblance of the building, room sizes, policies etc. to all the Fairfields in the area. Then we realized something was different here... It was the staff. We were shocked to see how great and nice everyone was especially at the front desk. Everybody was extremely caring and... More

Was this review helpful? Yes
ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Thank you so much for your kind comments. We appreciate hearing from our guests. It was a pleaseure of having you and your family staying with us, and we hope that you will vist us again when in the area. Thank you again. More

NIAGARA ON THE LAKE
Top Contributor
96 reviews 96 reviews
15 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 6, 2014

We have stayed here before, and will stay again. It is not a luxury hotel but it has most of the luxury items without the luxury prices. The staff are beyond friendly and efficient, they seem genuinely caring. Front desk service was exceptional (they even made our dinner reservations and followed with a confirmation). Loved the free coffee and chocolate... More

Was this review helpful? Yes
ewa t, Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for taking the time to write a review for our property. It is our goal to provide our guests with amenities and services that make them want to return, and I am very pleased to hear that you enjoyed your Webster Fairfield Inn experience yet again! I especially appreciate your kind words regarding our staff who... More

Ontario
Top Contributor
62 reviews 62 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 22, 2014

We stayed here this past weekend with another family. We were in town to visit the play museum and check out some other attractions. The staff at this hotel were super friendly. Everyone from the lady on the phone when I booked, to the front desk staff, to the lady working the breakfast area. In fact the lady at breakfast... More

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Thank you for taking your time to let us know how we are doing. We are delighted that your stay with the Fairfield Inn Rochester East was enjoyable. I have passed your positive comments to our staff. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you... More

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Additional Information about Fairfield Inn Rochester East

Address: 915 Hard Road, Webster, NY 14580
Location: United States > New York > Finger Lakes > Webster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Rochester East 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Rochester East Hotel Webster
Fairfield Inn Webster
Fairfield Webster
Webster Fairfield Inn

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