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Fairfield Inn Rochester East

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915 Hard Road, Webster, NY 14580
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Fairfield Inn Rochester East
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75 Reviews from our TripAdvisor Community

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Traveler rating
    39
    25
    10
    1
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28
14
3
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

After a very long drive and two nights in a terrible hotel in Toronto, we stopped in the Farifield Inn on our way home without a reservation. The staff was delightful - friendly and welcoming. There was a little trouble with the check-in process - a computer glitch, but they gave us the room keys and told us to come... More 

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Nashville, TN USA
Level Contributor
284 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My stay was too short to write anything significant. The location is easy to find and there is nearby food and shopping. Staff were friendly. Wifi was free and speed average. Corner room was a bit bigger and bed was comfortable. Lighting was not great but was adequate. Room and lobby were clean. I was a bit surprised by the... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Thank you for sharing your experience at the Fairfield Inn Rochester East We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again... More 

Glassboro, New Jersey
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room was comfortable and clean as expected. Even though there were a number of young players in town for a softball tournament I believe, it was pretty quiet. The breakfast was again as expected, good and plentiful. I was in town to help support a local car club charity event. My biggest concern was having my car damaged but no... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Thank you for sharing your experience at the Fairfield Inn Rochester East . We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! More 

Branson, Missouri
2 reviews
5 of 5 stars Reviewed July 28, 2015

This was our second 10-day stay at this Fairfield in Webster, NY. The three of us adults were quite comfortable in our large and nicely decorated room. The location in Webster is just off the 104 Expressway and an easy commute to anywhere you want to go. There's plenty of shopping in the area and Wegman's is close! Nice to... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Traveler, Thank you so much for choosing Fairfield Inn Webster for your 10 day stay!!! It was a pleaseure to have you with us!!Thank you for your kind comments- i will share them with my entire staff. We hope you come back and visit us again. More 

Boston, Massachusetts
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 8, 2015

We could not be any more pleased with our recent stay at the Fairfield Inn. Prior to our arrival, our requests were granted and the staff was extremely pleasant and helpful. On our first morning, we left the room in a hurry and the mess left behind was quite embarrassing. When we returned in the evening, we could not believe... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for staying at the Fairfield Inn Webster!! In our continuing efforts to determine how well we are meeting your expectations, I appreciate hearing from you. Guest feedback, whether positive or negative, is an important tool in providing quality guest service. I am very pleased to hear that you have enjoyed your stay with us. I will... More 

Waterloo
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 4, 2015 via mobile

Excellent rooms, service and location. Decent hot breakfast, all day cookies and lemonade, what else does one need. The pool and hot tub were a wonderful added bonus. During a motorcycle trip, weather forced us off the road so we grabbed the first hotel we saw. We were grounded for 2 days but the Fairfield staff made sure we were... More 

Was this review helpful? Yes 1
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you so much for taking your time to write about our hotel. I am glad you enjoyed your stay with us. We are looking forward to see you in the near future. Thank you Ewa Turco More 

Bolton, Massachusetts
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 12, 2015

We had a very positive stay here. Staff are friendly and accommodating, everyone from phone reservations to housekeeping. We weren't able to choose a King room at the time we made our reservation, but at (early) check-in we asked and were given our choice of bed type and floor. We were prompted for any applicable discounts, thus bringing the rate... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Thank you for staying at our hotel. I am glad to hear that you had a very positive experience. I really appreciate your feedback and will share them with our staff. Thank you, and hope to see you again. Ewa Turco More 

Lexington Park, Maryland
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 19, 2015

This hotel is located close to our family and the highway that gets us to our friends. But, even better than that are the staff who all take the time to acknowledge your existence as you walk through the hotel, workout or even while waiting in the lobby. We have stayed here several times and have no real complaints. It... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Katie, Thank you for staying at the Fairfield Inn in Webster again and again. We appreciate your loyalty to Marriott brands. It is a pleaseue to hear that you always have a great experience. I will share your comments with our staff. We look forward to seeing you again in the near future. Ewa Turco More 

Atlanta, Georgia
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 24, 2014

I was lucky in choosing this hotel for a recent business trip. The location was convenient having driven in from Buffalo. The rooms were clean and the area very quite. However the most excellent part of this location is the staff. Really nice, helpful, genuine and friendly. Thanks to all, you made my last trip of 2014 a bit more... More 

Was this review helpful? Yes
ewa t, Front Office Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, We are delighted to hear that your last stay with us was an enjoyable experience. We appreciate the positive feedback you had regarding the friendlieness of our staff. We will certainly share your comments with our associates. Thank you for choosing to stay at our hotel and we do hope you choose to stay with us the next... More 

West Palm Beach, Florida
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed November 18, 2014

Disclaimer: If you are part of a weekend traveling youth sports team ignore this review and party on. We had to come back to Webster for last minute personal reasons so I checked on tripadvisor to see how this hotel had fared to the newer other chains all within a two mile radius. Price and advice turned us to this... More 

Was this review helpful? Yes
ewa t, General Manager at Fairfield Inn Rochester East, responded to this review

Dear Guest, Please accept my sincere apology for any discomfort caused to you due to the loud noise coming from the sports teams we had in the hotel. We strive to provide all our guests with a restful and peaceful stay, but unfortunately, we can not always control the amount of noise from other guests. We take pride in offering... More 

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