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All 3 Valle Nevado hotels

Puerta del Sol Hotel

3.5 of 5 Hotel   |   Camino Farellones s/n | Lo Barnechea - Santiago, 7690000, Chile
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Puerta del Sol Hotel
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Ranked #2 of 3 hotels in Valle Nevado
A recent review
4 of 5 stars reviewed 1 week ago
JeffinCayman Grand Cayman
  • Reviews (123)
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123 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
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English first
Grand Cayman
Top Contributor
50 reviews 50 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The interior is nice, clean, but the construction quality if sporadic. Our room door was uneven and had a large gap where the sound from the hallway at night (and drunk people) woke us up every night at midnight or later. Very convenient and some nice restaurant choices in the hotel or next door. Seemed a bit pricey for the... More

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Santiago Metropolitan Region, Chile
1 review
2 of 5 stars Reviewed 2 weeks ago

We went here for our Honeymoon in August of 2014. It was a ripoff from start to finish. The rooms are tiny and so hot as to be almost unbearable. The beds were twin beds shoved together and covered with a sheet. Check in takes forever and was absolutely without any attempts to welcome us or provide any meaningful information... More

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A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Excellent service both in the hotel and on the slopes. All the family had a great time. There was plenty to do when the weather was less good. Only have to remember that you are sleeping at 3000 meters.

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Brasilia, DF
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 20, 2014

Probably the best ski in Chile! The hotel, services and prices are the problem. Everything is very expensive in Valle Nevado (even considering you are in a ski resort). The pool was not warm enough in three of our seven nights there. Food is OK, but you get much better meals at Portillo. Rooms were ok, quite old and run... More

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Rio de Janeiro, RJ
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 20, 2014

It was a horrible experience: Firstly, like all the other hotels in the ski complex, you can only book to arrive at certain days, and leave at certain days, which means the day you arrive there is a crowd at the lobby checking-in and the same when you leave. When we arrived at Puerta del Sol, the machine which programmed... More

Was this review helpful? Yes 1
Rio de Janeiro, RJ
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 20, 2014

The rooms are old and very small. We stayed in a double suite at the 10th floor and it was a nightmare. We have all kind of problems since we arrived. The room key did not work and we had to go downstairs at least 6 times to ask for help. We also had problems with the heating. But the... More

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
94 reviews 94 reviews
37 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed July 19, 2014 via mobile

I stayed here for 4 nights. The location is good and the staff are generally nice and try to be helpful, but on our first day checking in we seems to have two new people at reception who could not answer our questions about the ski school, stretching classes and the lift times. We also got no explanation about what... More

Was this review helpful? Yes 1
Gold Coast
12 reviews 12 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 16, 2014

Hotel is old, but service is great. Staff are very friendly but only a few speak english. Difficult billing system at restaurants with tipping and trying to work out what's included in package. Ski in - ski out, ski lockers and onsite rental. Rental prices double what you pay in Santiago. Great views and great skiable terrain. Rooms too hot,... More

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A TripAdvisor Member
2 of 5 stars Reviewed July 7, 2014

1. Room has briken galss pieces in the carpet and my daughter was hurt. 2. Room not cleaned properly. 3. staff in the resturants is rude and just wants tips - they even come and push you to give a higer tip. Very rude 4. I had to wait 45 minutes for some one to come and help me put... More

Was this review helpful? Yes 1
Bondi, Australia
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 24, 2014

There aren't too many options if you're going riding in Valle nevado. We did lots of research and decided to stay on-snow rather then the cheaper options of staying in el colorado etc, or even driving up each day (1.5hrs) from Santiago. We are glad we did as staying on the mountain was great and the other resorts would have... More

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CustomerServiceVN, Guest Relations Manager at Puerta del Sol Hotel, responded to this review

Marsh, Thanks for your post and for visiting Chile from Australia! Qantas' direct flight from Sydney makes it so convenient to get to Santiago. We're happy you chose to stay at the resort, it is indeed the best (we think only) way to fully enjoy Valle Nevado. The resort offers the best terrain and snow quality of the 3 resorts,... More

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Additional Information about Puerta del Sol Hotel

Address: Camino Farellones s/n | Lo Barnechea - Santiago, 7690000, Chile
Location: Chile > Santiago Metropolitan Region > Valle Nevado
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Puerta del Sol Hotel 3.5*
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Also Known As:
Sol Hotel Valle Nevado
Valle Nevado Sol Hotel

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Room/suite (15)
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Other (9)

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Hotel & grounds (5)
Dining (1)
Other (2)


Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
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  • At what time does the pool open each day?

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