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Sonesta Hotel Osorno

Certificate of Excellence
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Ejercito 395 Rahue, Osorno 5290000, Chile
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Sonesta Hotel Osorno
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261 Reviews from our TripAdvisor Community

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Traveler rating
    137
    96
    23
    4
    1
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78
61
10
69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (261)
  • Mar-May only
    (59)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (83)
All months
York, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 22, 2015 via mobile

i am quite surprise to see five star hotel in a small town like Osorno. hotel room was great big comfortable bed, clean and staff were very friendly although some of them couldn't really speak English.. In the hotel complex got a casino, bowling alley, Bar and restaurant also the gym. It is about 10 minute walk to the town

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SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Guest: Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to... More 

Lima, Peru
Level Contributor
298 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

I gave them 5 stars for everything because if you're in Osorno you can't do any better. For $105 a night their winter weekend deal is a great deal. Very friendly staff, it was a pleasure staying there compared to the other options we checked out.

Was this review helpful? Yes
SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Guest: Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to... More 

São Paulo, São Paulo, Brazil
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 25, 2014

This is a huge hotel that contains a casino and several restaurants. It is very beautiful, new and well-decorated from the reception to the rooms. I was able to sleep very well and had a very pleasant stay.

Was this review helpful? Yes
SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Guest: Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service. Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to... More 

Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed February 22, 2014 via mobile

Hands down the best Osorno has to offer. You would be hard pressed to find anything within the range of this hotel. With more than reasonable prices, I was genuinely surprised by what was offered for the rate! Impeccable rooms, very good bar and morning breakfast (included) offerings, along with a buffet style dinner and a restaurant, not to mention... More 

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SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Mr. Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to... More 

Santiago, Chile
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 8, 2013 via mobile

Our room was big, well equipped and with a beautiful view to the river. Room service was fast and good. Buffet breakfast was the low point. We expected a bit more for the price. We asked bajar to the room and ir was quite better.

Was this review helpful? Yes
SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Mr. Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service. Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep working to... More 

Weston, Florida
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 6, 2013

Attend a family event for 3 days in Osorno. This is by far the most modern hotel that you will find in the city. It is located, not in the nicest area in town but it is very safe. Right by the hotel there is a Casino and some stores. There is also a supermarket only 10 minutes walk. The... More 

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SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Mrs. Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service. Sonesta Hotel Osorno Staff works daily to satisfy our guests, since quality of service it is our main goal. Best Regards. Johnny Flores General Manager Sonesta... More 

Geelong, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 22, 2013

Was working in Osorno for a week in March 13. Hotel is in a nice location beside the river and within the Casino complex. Large well appointed rooms. Good internet access. A 15 minute walk to the CBD of Osorno which is a small town with not a lot to offer. Saff were friendly. The restaurant is above average. 2... More 

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SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Mr. Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service. We appreciate your good comments about the hotel staff, Sonesta Hotel Osorno works daily to satisfy our guests, since quality of service it is our main... More 

Surfers Paradise, Australia
Level Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 18, 2013

We were looking for a stopover on our way to Bariloche and the Sonesta turned out to be a very welcome surprise. Real 5 star luxury in a small town. And at a 3 star price using the hotel's weekend package rate. Friendly English speaking staff. The bell boy even helped unpack all the luggage from the motorbike and brought... More 

Was this review helpful? Yes
SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Mr. : Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service Sonesta Hotel Osorno Staff works worries daily to satisfy our guests, since quality of service it is our main goal. It motivates us to keep... More 

Naestved
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed February 1, 2013 via mobile

Basically Hotel is ok with nice spacious rooms, but restaurant was LOUZY !!! Has all facilitets incl a fake ugly copy town 'plastic fantastic'. Tasteless !! Casino, nightclub etc anf no atmosphere. Never again !!!

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SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Guest Thank you for taking the time to fill out your experience at Sonesta Hotel Osorno, Specially what you emphasized about our restaurant infrastructure This is an important information for us to improve our services and recognize our strengths and which features we need to improve in order to give a quality service , which is our main goal... More 

Santiago
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

Yes. This is for sure the hotel you want to stay at in Osorno, since it is the newest and most modern and "luxury" hotel that you will find in town. It has all of the amenities. The only "buts" that I have are: the food is ok, not the greatest, breakfast buffet is not the best, but it is... More 

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SONESTAHOTELOSORNO, Gerente at Sonesta Hotel Osorno, responded to this review

Dear Miss Carol: Thank you very much for taking the time to share your comments about your stay at Sonesta Hotel Osorno, it is very important for us your opinion about our facilities and service. We understand that we must improve our food services. I comment to you that the Gym lamentably it is not exclusive of the Hotel, we... More 

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