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Four Points by Sheraton Los Angeles

Colo Colo 565, Los Angeles, Chile
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Four Points by Sheraton Los Angeles
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Four Points by Sheraton Los Angeles
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135 reviews from our community

Traveler rating
    23
    66
    26
    12
    8
See reviews for
33
32
4
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santiago, Chile
Top Contributor
59 reviews 59 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice room. Friendly staff. Good Casino. Great restaurant. Fast room service. Comfy beds. But they have to do something about that Swimming pool, was very dirty and paint looked old. The sun chairs were piled all over the place and you had to sort your way in the pool area, because there were gym machines in the corridor that leads... More 

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Pablo P, Front Office Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mr Enrique Thank you very much for taking the time to share your comments about your stay at Four Points By Sheraton Los Angeles, it is very important for us your opinion about our facilities and service Our Staff works daily to satisfy our guests, since quality of service it is our main goal. Gym Repair was due for... More 

Santiago, Chile
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 5, 2015

We stayed for a night only, but even if we needed more, we wouldn't stay in this hotel longer. We were charged USD 150, but the service was far from excellent, starting from checking in and finishing with room service and restaurante. When we put the card given at the reception in the lift slot, it showed 6th floor instead... More 

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Santiago Metropolitan Region, Chile
Top Contributor
108 reviews 108 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 15, 2015

Los Angeles Chile is far from being L.A. so I was really surprised to find this Four Points in Los Angeles. Must say that hate checking inn on a 3rd floor and that the elevators didn't really work (10 minutes waiting for one is probably the average time). In spite of this, the hotel is really good, nice and big... More 

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Colac, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2014

Beautiful modern hotel with excellent facilities. Despite difficulty handling a large conference group arriving in two buses together, the staff were helpful but the process did take longer and was very confused. Once we had our keys the rooms were spacious modern and comfortable.

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Pablo P, Guest Relations Manager at Four Points by Sheraton Los Angeles, responded to this review

Kindest regards from those who satisfied Hotel Four Points By Sheraton Los Angeles , his opinion motivates us to continue working and thus provide excellent service to our guests. We have taken your feedback to improve our quality of service and infrastructure. The same people who have been referred for prompt evaluation , we regret that this has been an... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 10, 2014

We have booked a room in this hotel by mistake,we were convinced the hotel is in Los Angeles, U.S. When we realized our mistake we tried to cancel our reservation, but such option wasn't available, we then sent an email to the Expedia website. The hotel already took our money.

Was this review helpful? Yes 2
Pablo P, Guest Relations Manager at Four Points by Sheraton Los Angeles, responded to this review

Kindest regards from Four Points by Sheraton Los Angeles. For us it was a great pleasure to have had the opportunity to have your presence in our hotel ; we appreciate your comments and availability to answer our survey service. Beforehand we offer our sincere apologies for the inconvenience presented in his recent stay . Let me mention that the... More 

Santorini, Greece
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2014

Motel is good but the music from across the street is unbelievable. It kept me awake most of the night with the bass playing so loud.They play until 4 AM and is so pound you hear it in your room on the 7th floor.

Was this review helpful? Yes 1
Pablo P, Guest Relations Manager at Four Points by Sheraton Los Angeles, responded to this review

Kindest regards from our team of Hotel Four Points by Sheraton Los Angeles, understand very well how he must have felt during your visit to our hotel. For the incident that was presented during your stay, at this time we are in a complete review of our services in order to provide our guests the quality and efficiency that characterizes... More 

São Paulo, São Paulo, Brazil
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 25, 2014

This hotel really surprised me. Considering the size of Los Angeles city, I did not expect to find such an excellent hotel. Facilities are really good, including a huge fitness center with spinning, dance and other gym classes. Services are also very nice. All staff members are pretty attentive and gentle. I definitely recommend this hotel!

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Tamara P, Director General at Four Points by Sheraton Los Angeles, responded to this review
Google Translation

Estimada Srta. Ludfraga; Reciba un cordial saludo de parte de quienes conformamos el hotel four points by sheraton los ángeles,... More 

Victoria, Canada
1 review
5 of 5 stars Reviewed June 17, 2014

We stayed at the hotel one night, three rooms. Equal or better than the North American standard. Excellent service and impecable rooms. I wish it would have our final destination instead of a stop on the way south. I highly recommend it, no caveats.

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Tamara P, Director de Relaciones con Clientes at Four Points by Sheraton Los Angeles, responded to this review

Dear Ms. Steve; Thank you for your availability to answer our survey service along with it by the comments left on our excellent service and cleanliness of our rooms, to know these observations are an incentive for our team.   It is gratifying to know that our work had the acceptance and satisfaction of our guests. we are looking forward... More 

Santiago, Chile
Top Contributor
68 reviews 68 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 17, 2014

We stopped in Los Angeles for a break in our roadtrip to the South of Chile. The city is totally unremarkable, but the Hotel is a good option for a middle-point stop in a trip, not for a destination in itself. Good thing about the Hotel is that the restaurant is very good, and its located a step away from... More 

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Rancagua, Chile
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 13, 2014

I thought that since it was Sheraton it would be good but... wrong... it wasn't. The bar was slow and the restaurant was non-existent, it was a Saturday night and there weren't that many people and we had to leave cause we were never waited on. I really think that something has to change with their management or personel. I... More 

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