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Four Points by Sheraton Los Angeles

Colo Colo 565, Los Angeles, Chile
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Four Points by Sheraton Los Angeles
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Four Points by Sheraton Los Angeles
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153 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
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  • Any
English first
  • All months
    (153)
  • Mar-May only
    (31)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (58)
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Margate, United Kingdom
Level Contributor
148 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

easy to find although cars parked across the underground car park made getting in and out difficult at times - car therefore kept cool and safe we stayed here on the way south to Puerto Montt and back north and overall our impression was good but there were issues regarding security and charges for services both check-ins handled in a... More 

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Nuremberg, Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2015

First, the biggest flaw: it is designed completely around two rather small and slow elevators, you can use the service staircase if you want to go down to the lobby (3rd floor) but it is not confortable, and -been Chile a seismic country- you cannot exit the Hotel if it is not by using said elevators. In case of fire/earthquake... More 

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Stockholm, Sweden
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 18, 2015 via mobile

For the roomrate this hotel give you your Money worth . good standard, easy parking at no cost , breakfast included, good wifi and you even get a free drink. The fitness center is better than most hotels

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Santiago, Chile
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed March 8, 2015

Nice room. Friendly staff. Good Casino. Great restaurant. Fast room service. Comfy beds. But they have to do something about that Swimming pool, was very dirty and paint looked old. The sun chairs were piled all over the place and you had to sort your way in the pool area, because there were gym machines in the corridor that leads... More 

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Pablo P, Front Office Manager at Four Points by Sheraton Los Angeles, responded to this review

Dear Mr Enrique Thank you very much for taking the time to share your comments about your stay at Four Points By Sheraton Los Angeles, it is very important for us your opinion about our facilities and service Our Staff works daily to satisfy our guests, since quality of service it is our main goal. Gym Repair was due for... More 

Santiago, Chile
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 5, 2015

We stayed for a night only, but even if we needed more, we wouldn't stay in this hotel longer. We were charged USD 150, but the service was far from excellent, starting from checking in and finishing with room service and restaurante. When we put the card given at the reception in the lift slot, it showed 6th floor instead... More 

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Santiago Metropolitan Region, Chile
Level Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 15, 2015

Los Angeles Chile is far from being L.A. so I was really surprised to find this Four Points in Los Angeles. Must say that hate checking inn on a 3rd floor and that the elevators didn't really work (10 minutes waiting for one is probably the average time). In spite of this, the hotel is really good, nice and big... More 

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Colac, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

Beautiful modern hotel with excellent facilities. Despite difficulty handling a large conference group arriving in two buses together, the staff were helpful but the process did take longer and was very confused. Once we had our keys the rooms were spacious modern and comfortable.

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Pablo P, Guest Relations Manager at Four Points by Sheraton Los Angeles, responded to this review

Kindest regards from those who satisfied Hotel Four Points By Sheraton Los Angeles , his opinion motivates us to continue working and thus provide excellent service to our guests. We have taken your feedback to improve our quality of service and infrastructure. The same people who have been referred for prompt evaluation , we regret that this has been an... More 

Santorini, Greece
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 21, 2014

Motel is good but the music from across the street is unbelievable. It kept me awake most of the night with the bass playing so loud.They play until 4 AM and is so pound you hear it in your room on the 7th floor.

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Pablo P, Guest Relations Manager at Four Points by Sheraton Los Angeles, responded to this review

Kindest regards from our team of Hotel Four Points by Sheraton Los Angeles, understand very well how he must have felt during your visit to our hotel. For the incident that was presented during your stay, at this time we are in a complete review of our services in order to provide our guests the quality and efficiency that characterizes... More 

São Paulo, São Paulo, Brazil
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 25, 2014

This hotel really surprised me. Considering the size of Los Angeles city, I did not expect to find such an excellent hotel. Facilities are really good, including a huge fitness center with spinning, dance and other gym classes. Services are also very nice. All staff members are pretty attentive and gentle. I definitely recommend this hotel!

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Tamara P, Director General at Four Points by Sheraton Los Angeles, responded to this review
Google Translation

Estimada Srta. Ludfraga; Reciba un cordial saludo de parte de quienes conformamos el hotel four points by sheraton los ángeles,... More 

Victoria, Canada
1 review
5 of 5 stars Reviewed June 17, 2014

We stayed at the hotel one night, three rooms. Equal or better than the North American standard. Excellent service and impecable rooms. I wish it would have our final destination instead of a stop on the way south. I highly recommend it, no caveats.

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Tamara P, Director de Relaciones con Clientes at Four Points by Sheraton Los Angeles, responded to this review

Dear Ms. Steve; Thank you for your availability to answer our survey service along with it by the comments left on our excellent service and cleanliness of our rooms, to know these observations are an incentive for our team.   It is gratifying to know that our work had the acceptance and satisfaction of our guests. we are looking forward... More 

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