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Radisson Acqua Hotel & Spa Concon

Certificate of Excellence
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Av Borgono 23333, Concon, Chile
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Radisson Acqua Hotel & Spa Concon
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776 Reviews from our TripAdvisor Community

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Santiago, Chile
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Our two-year-old daughter severely burned her hand on the chimney tube located in the hot tub on the rooftop balcony. The wood-burning stove for the hot tub is enclosed with a wooden structure, but the hot metal tube, or chimney, is unprotected. It would be very simple and inexpensive to construct a wooden barrier around it to prevent accidents. It... More 

Helpful?
Thank L_A294305
Angie1055, Manager at Radisson Acqua Hotel & Spa Concon, responded to this review

Dear guest, We are deeply sorry for the incident happened to your little daughter and really empathize with you. We thank you for your comments they help us to improve our service. Best regards Angelica Pümpin Assistant Manager Radisson Acqua Hotel & Spa More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Definitely a must. Beautiful and relaxing view and ambiance. Ocean view suits have a jacuzzi in the terrace. Yes, in the terrace! But full of privacy - only birds flying around can see you. Service at the restaurant (dinner, cocktails and breakfast) could've been better but the view and the place pay it off.

Helpful?
Thank Lucy P
2 reviews
1 of 5 stars Reviewed 3 weeks ago

For the last two years this hotel has routinely blasted loud crap music from its rooftop, sometimes until 1am, with total disregard for guests and neighbors. Complains to Radisson and Radisson Chile have been met with lip service apologies, yet the noise continues. This would never pass muster at a Radisson hotel in London.

Helpful?
Thank Olivier T
Angie1055, Manager at Radisson Acqua Hotel & Spa Concon, responded to this review

Dear Oliver, We are very displeased for your dissapointment and will do whatever is possible to minimize this inconveniences in future. best regards Angelica Pümpin Sub-Gerente Hotel Radisson Acqua Concon More 

Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Nice room with outdoor whirlpool. Clean, crisp linens comfortable king size bed. Decor a bit dark but tasteful. I had a great massage and enjoyed swimming in the somewhat small pool afterwards. The terrace bar and lounge area was my favorite.Allthough music at times a bit loud. The hottub on the rooftop with pelicans soaring by is after all not... More 

Helpful?
Thank Monika F
1 review
5 of 5 stars Reviewed January 6, 2016

Ok, first of all, I would like to say that the view this hotel has is amazing! Every room had a huge window that opened to a breathtaking view of the pacific ocean which was awesome because later at night you could hear the sound of crashing waves which was really pleasing. The food at the restaurants was really tasty... More 

Helpful?
Thank Ignacio M
Joinville, SC
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed January 3, 2016

First I want to say that our hotel room was amazing! We had a huge window that opened up to a spectacular view of the ocean and we slept to the sound of crashing waves. The welcome chocolates and sparkling wine was a wonderful touch. Now on to the negative. The customer service is lacking. We found the staff to... More 

Helpful?
Thank Elizabeth H
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