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Spa Club Hotel

across from the Prima Oasis Hotel, Ein Bokek 86930, Israel
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Spa Club Hotel
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Ranked #8 of 20 Hotels in Ein Bokek
A recent review
5 of 5 stars reviewed 4 days ago
Natalia K
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255 reviews from our community

Traveler rating
    105
    81
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    26
    18
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38
117
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

Hotel exceeded our expectation, great property with excellent service and great people, trying to help and make you feel welcome by all means. Hot tea station is a great additional touch. The only downside is that spa description of the certain services is not accurate and head massage/mud mask turned out to be just a 10 min mask, when the... More 

Was this review helpful? Yes
Slava Z, Guest Relations Manager at Spa Club Hotel, responded to this review

Thank you for your review, I'm happy to hear that you enjoyed your unique SPA Club experience at our hotel. I will review the treatment menus and make sure that all the information provided is correct and matches the price. Thank you and hope to see you back soon, Slava More 

Jerusalem, Israel
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We learned a lot of things during this trip, first of all not to leave for last minute the reservation and to check the negative reviews and believe them... It wasn't terrible, but definitely doesn't worth the price... So let's see the whole list: - The hotel is really quite abandoned as it has its main entrance on the side... More 

Was this review helpful? Yes
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review as it helps us to improve our hotel for future guests. We apologize that your stay with us did not meet your expectations. Spa-Club hotel is a boutique hotel with only 98 rooms. Our goal is to provide our guest a peaceful quite experience. Additionally, we take a... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I've been to the Spa Club Hotel several times, and it's always a great experience: Good facilities, good food, good pricing. However, during this most recent experience, there were kids in the dining room and in the hotel (and the 'Spa Club' half of this hotel is specifically supposed to be kid-free, unlike the rest of the Prima Oasis, with... More 

Was this review helpful? Yes 1
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your nice feedback and for choosing Spa-club hotel over again. We are delighted to hear that you enjoyed your stay with us and that you appreciated the good facilities and the tasty meals. However, we do apologize for the inconvenience at the "Nana" restaurant. Ocasions like this are rar and... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Our staying in the hotel was amazing, its located in a peaceful place. The ting we liked most at the hotel was the food. It was incredible; it was absolutely tasty and wonderful. Moreover, the hotel is quiet and located in a beautiful surrounding. In the four days that we were there the room was clean and the service of... More 

Was this review helpful? Yes
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear guest, Thank you for your wonderful comment about your recent stay at our Spa-club hotel! It is comments like these that keep us going! We will pass on your kind words to our staff. We are looking forward to welcoming you soon again. Best regards, Revital More 

Troy, Michigan
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I did not enjoy this hotel! It is very outdated, especially in the spa area, and the service is bad! They ran out of the towels and gowns, so people who arrived during that time could only get those in the evening of the next day. The dinner and desserts are served in the breakfast/dinner hall, but the tea/coffee is... More 

Was this review helpful? Yes
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review as it helps us to improve our accommodation. We deeply apologize for the inconveniences you experienced during your stay and assure you that it's unusual. Every comment will be checked and deal it with up-most importance. Additionally, for our guest convinced we have complimentary tea corner available during... More 

Jerusalem, Israel
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Despite cutbacks in staff, the service was very good. This is a spa that is reasonable in price with the feel of real luxury. The spa has a salt water pool, jacuzzi, steam and sauna, and turkish bath while being across from from the Dead Sea itself. A recommended vacation even for just a few days.

Was this review helpful? Yes
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear Guest, We appreciate the time you have taken to write your review, compliments and recommendation. I am delighted to note that you enjoyed the your stay with us. Most of all though I am especially pleased that you enjoyed the Moroccan style spa and service provided by all our staff as a part of our goal to provide a... More 

London
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I use TripAdvisor a lot when booking hotels. Usually the majority can't be wrong but with this hotel I have no idea how they are averaging 4 stars. Upon arrival the reception area appeared a zone of chaos and most of the guests appeared rude. They also have an average age of about 70 and unless you are retired you... More 

Was this review helpful? Yes 1
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review. We are truly apologize that you were not completely satisfied with your overall experience with us. Some of the situation described are abnormal as we have fully well trained housekeeping staff and we do get compliments about our meals. Please be assured that your valuable comments are positively... More 

Utrecht, The Netherlands
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was her for 3 days and it was a very nice experience. The room was clean, the spa great and the food excellent. The staff are very friendly and helpful; in the lobby and special in the restaurant. You can sit inside and outside. Mahmoud, the food and beverage manager is seeing everything and want that everybody is happy!... More 

Was this review helpful? Yes 1
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear Guest, Thank you for taking the time to post such a pleasant review.  It is always nice to hear such nice and warm full compliments about our hotel and service. We are very happy to learn that you had a pleasant stay at the Spa Club hotel. Your compliments about The F&B Manager will be forward to the... More 

U.S.
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed February 10, 2015

In the past I reviewed this hotel favorably but after the recent visit I believe they need to have a real hard look at their management. The service in general was way under being acceptable. At dinner they informed us that they didn't have any red wine ( except the house wine). The coffee at breakfast was cold and the... More 

Was this review helpful? Yes 1
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your concerns about our hotel as your comments will help us improve our service for future guests. I am sorry to hear that the hotel was not on par with your expectations this stay and I will look into this aberration. It is definitely not usual comments as we are... More 

New York City, New York
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed February 9, 2015

"Poor" really does not describe it. Some things were great (location, rooms, the spa), and some were below average. However, what really prompted me to write this review was the encounter with the restaurant manager at dinner, believe it or not, over tea! The first night they served tea, but only sweetened. So, if you don't like sugar or can't... More 

Was this review helpful? Yes 3
Revital Y, Public Relations Manager at Spa Club Hotel, responded to this review

Dear Guest, Thank you for posting your review as it helps us to improve our accommodation for future guest. We do apologize for the inconvenience described. We have forwarded your review and comments to the relevant personnel. However, It is important to mention that we are offering a daily complimentary Tea corner at the lobby with variety of herbal tea... More 

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