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Mercure Suites Bedfordview

3.0 of 5
Hotel website
33 Bradford Road | PO Box 75825, Gardenview, Germiston 2047, South Africa
Mercure Suites Bedfordview
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Ranked #3 of 7 Hotels in Germiston
A recent review
4 of 5 stars reviewed 2 weeks ago
Jennifer V Cape Town Central, South Africa
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153 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town Central, South Africa
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Finding an open suite at the Mercure Bedfordview at a good rate was a perfect ending to a very tiring day (road tripping). The one bedroom suite with small lounge, kitchenette and full bathroom was perfect for our needs along with secure parking within the property. The hotel is more suited for business travellers but still worked perfectly for us... More 

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Michelle2919, Manager at Mercure Suites Bedfordview, responded to this review

Dear Jennifer, Thank you very much for your comments regarding your stay at the Mercure Suites Bedfordview. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Townsville, Queensland, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

An average hotel, close to OR Tambo airport, over the road from Eastgate shopping centre. Rooms quite dated, but contain everything you need. No assistance with bags. Had to pay to use umbrella in rain.

Review collected in partnership with Accorhotels.com

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Michelle2919, Manager at Mercure Suites Bedfordview, responded to this review

Dear Glenda, I sincerely apologies for any inconvenience caused during your stay and that the room you stayed in did not live up to your expectations. I have noted with interest and concern your comments mentioned and can assure you that it's seen in a very serious light. I can confirm that we will be doing bathroom refurbishments to be... More 

Warsaw, Poland
Top Contributor
107 reviews 107 reviews
41 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 17, 2015

the place offers nice rooms - I had the chance to get a two bedroom studio, the breakfasts are very tasty and fresh, there is a big shopping mall just opposite the hotel, where you can buy everything, the hotel staff is very friendly and the reception very helpful

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Michelle2919, Manager at Mercure Suites Bedfordview, responded to this review

Dear Guest The entire team at Mercure Hotel Bedfordview appreciates your kind recommendations of our beloved hotel. We are excited to hear that we have been able to meet and exceed your expectations and created a comfortable stay while visiting Johannesburg. Thank you for sharing your detailed comments with the TripAdvisor community! We look forward to welcoming you back again... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 11, 2015

I've stayed in many Mercure hotels in Europe, South America and booked this one only for one night expecting a Mercure standard, but this one is way below. Old and dirty room, rugs and curtains smelling like mauld and dust, very uncomfortable bathroom - impossible not to flood it while showering. Plus, air conditioned does not reach bedroom from the... More 

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Michelle2919, Manager at Mercure Suites Bedfordview, responded to this review

Dear Ana Thank you for your honest and kind feedback. But especially for identifying some further areas of improvement which I will discuss with the management team. We are extremely disappointed to hear that the room you had stayed in did not live up to your expectations. We have different room types and room formats at the hotel and we... More 

cape town
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 8, 2015

I checked in here and went to the room and was disgusted at how smelly and grubby the room was. I couldn't even be bothered to unpack or even challenge the situation with the front desk as it was apparent that this wasn't a one off situation and that the rest of the hotel must be in a similar condition.... More 

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Michelle2919, Manager at Mercure Suites Bedfordview, responded to this review

Dear Erawan We are extremely disappointed to hear that the room you had stayed in did not live up to your expectations. We have different room types and room formats at the hotel and we clearly have not been able to impress you this time. We thank you for bringing this to our attention. As an international brand guest satisfaction... More 

Bogota, Colombia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 6, 2015

This hotel is fairly close to the airport (10min) and next to the Eastgate Shopping Centre with has plenty of restaurants and nice shops. From the main gate of the hotel you cross the road and will be at Eastgate's car parking entrance. Room and bathroom were big, bed was comfortable, the place was very clean and in general it... More 

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Michelle2919, Manager at Mercure Suites Bedfordview, responded to this review

Dear Cesar Compliments of the season for you and your family! Thank you for your great review about your recent stay here at our hotel. I am delighted you had such a lovely time and have taken the time to praise us in such detail. I am glad you found our rooms to be clean and well appointed. We as... More 

London
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed December 11, 2014

When we arrived at reception we were greeted by a receptionist with the most sour looking face, who was busy complaining to her friend that she was alone on reception. I gave her the booking form, our party was a total of 6 people. She then told me the rooms only sleep 4 people as she gave me the keys... More 

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Michelle2919, Manager at Mercure Suites Bedfordview, responded to this review

Dear Will Thank you for taking the time to raise your concerns with Tripadvisor. All reception and maintenance flaws pointed out by your kind self are addressed internally.It is assisting us tremendously to further improve our consistency in service delivery. We sincerely hope this will not deter you from using our hotel in future as we would very much like... More 

2 reviews
4 of 5 stars Reviewed December 1, 2014

The Mercure hotel provided an excellent room : spacious, modern, with all amenities and very good shower/ toilet// vanity . I was indeed impressed with the professionalism of the staff who were friendly and very polite. For my wife andI it was a great pleasure to stay here and I have asked other training establishments who make use of my... More 

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Michelle2919, Manager at Mercure Suites Bedfordview, responded to this review

Dear Charles The entire team at Mercure Hotel Bedfordview appreciates your kind recommendations of our beloved hotel. We are excited to hear that we have been able to meet and exceed your expectations and created a comfortable stay while visiting Johannesburg. We are looking forward to welcoming you back again soon upon your return to Johannesburg. Kindest Regards Andre van... More 

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