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Comfort Inn & Suites

2.0 of 5 110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
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Certificate of Excellence 2014
Comfort Inn & Suites
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Comfort Inn & Suites
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172 reviews from our community

Traveler rating
    74
    73
    18
    6
    1
See reviews for
59
63
6
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (172)
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    (28)
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There are newer reviews for Comfort Inn & Suites
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New York City, New York
1 review
5 of 5 stars Reviewed November 10, 2013

I have stayed in many Comfort Inn's as a Platinum Member. This Comfort Inn is the best run in the chain. It is cleanest hotel, with the friendliest staff. that is reaching out to you to see that you are comfortable there. I was impressed one morning after breakfast seeing all the tables and chairs being scrubbed down. The maintenance... More

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for sharing your comments about your time with us. Thank you for taking notice of the efforts our staff makes to ensure your comfort and satisfaction. I have shared your comment with them and we are all grateful for your thoughtfulness. We take great pride in our property and it is our pleasure to keep it a clean... More

Ottawa, Canada
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 8, 2013 via mobile

This hotel was tired looking and dreary. It has a walk through to Denny's which is handy. Pool and weight room looked sufficient. Bed was horrible and pillows were tiny and a pain to sleep with! The heater came off and on all night - loud enough to wake us up! Very annoying! Breakfast was nice - better than a... More

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for taking the time to share your thoughts about your recent stay with us. I would like to offer my apologies for not providing you with the award winning stay that you deserve as one of our guests. We strive everyday to ensure that all of our guests are not just satisfied with our service and... More

Cherry Hill, New Jersey
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 2, 2013

This brand usually is a good value and this one did not disappoint. The room was clean, centrally located to shopping and dining and close to Ft Drum. The breakfast was well kept of items. Got free USA Today. Staff was friendly

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for choosing to make our hotel your home during your visit to Fort Drum. We are deeply honored to care for those who serve and their families. We hope that you will continue to stay with us when your travels bring you to the base. Thank you for taking the time to share your experience, we sincerely appreciate... More

State College, Pennsylvania
Top Contributor
64 reviews 64 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 24, 2013

The hotel is conveniently located just off the highway and comes with a nice breakfast included to get you on your way in the morning. Quality fixtures, beds, furniture, and linens. They take pets as well, which was very nice. We got a suite which was very roomy with a sitting area and kitchen area. The only negative thing was... More

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time and energy to review our hotel. We love learning the areas in which we are succeeding as well as the areas in which we can make improvements. Thank you for letting us know about the trouble you experienced with the wireless internet. These issues are definitely something we need to keep track of so... More

Pittsburgh
Top Contributor
88 reviews 88 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 21, 2013

We found the Comfort Inn to be quite comfortable. The Staff was helpful upon arriving and found the rooms to be clean and inviting. The complimentary breakfast offered a variety of choices. The rates were quite reasonable. It is a good overnight location for traveling to see Boldt Castle when opened for the season.

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for letting us know about your stay with us. We are very grateful for all the comments our guests have to offer and use them all everyday to ensure we are doing our very best to care for you. I am so pleased you were satisfied with your stay. We can't wait for you to stay with us... More

Austin, Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 17, 2013

My first negative experience was walking in to check in and the front desk staff was visiting with a couple of friends, I was not greeted right away. Not a good first impression. It was 2pm and I was told I could not check in until 4pm, she never bothered to even offer to see if our room might be... More

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for choosing to review your stay on Trip Advisor. It is only thanks to your generosity that we are able to continually improve our service and accommodations. I would like to offer my sincerest apologies that your welcome and check in did not live up to our normal award winning standard. I am sorry that we... More

Montreal, Canada
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 15, 2013

The hotel is clean, renovated, well-located and best of all very affordable! Includes great breakfast buffet and lots of parking. Staff is very friendly and efficient. Rooms are good size. Only thing I would recommend is to change all the pillows. They're getting kinda lumpy.

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us and taking the time to review your stay. Feedback from our guests is the best tool we have to improve our service or know where we are succeeding. Thank you for your comments about the pillows. In the very near future we will be upgrading them to offer you a choice between firm or... More

Ottawa
Contributor
11 reviews 11 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 4, 2013

Great hotel for shopping in Watertown. The 2 queen bed suite was...well... sweet. Layout of the room was interesting. Room opens into a living room with sofa bed and kitchenette area(microwave and fridge and sink - no kitchen supplies like cutlery /bottle opener or any of that). Then you move into a corridor with washroom off to the side, and... More

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello shopper! Thank you for choosing to make us your home base during your shopping excursion. Our spacious suites are the perfect room for a shopping getaway. The extra room for organizing and storing shopping bags is a real plus. Not to mention the kitchen area to prepare refreshments after long days of bargain hunting. I hope that you will... More

Plattsburgh, New York
Top Contributor
57 reviews 57 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 2, 2013

I did my research before reserving a room at the Comfort Inn because I was attending a conference in town and wanted to make sure I had a clean, comfortable place at night. The reviews on Trip Advisor did not let me down once again! This hotel is very clean and updated, although it may not appear so from the... More

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for deciding to leave your comments about our hotel on Tripadvisor. We credit much of our success in the industry thus far, to our ability to take our guests comments and use them to make our service and accommodations even better. I am so very pleased that you enjoyed your stay with us and were able... More

Port Perry, Ontario, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 30, 2013

Stayed one night here while passing through. Hotel is clean and lots of choice for their complimentary breakfast. It was busy but quiet and staff were helpful. Was above expectations considering other comfort inns I have stayed at.

Was this review helpful? Yes 1
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for choosing our hotel on your recent stopover in Watertown. Your comments are an invaluable resource for us, thank you so much for sharing them. I am glad that we were able to be of service. We look forward to your stays with us in the future perhaps as a destination instead of a stopover. More

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Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Watertown
Days Inn Watertown
Watertown Days Inn

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