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All 16 Watertown hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
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Ranked #5 of 16 hotels in Watertown
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
279JohnT Dorset, Canada
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127 people have reviewed this hotel

Traveler rating
    58
    51
    12
    5
    1
See reviews for
45
43
4
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Dorset, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A minor difficulty was sorted out with speed and courtesy by the managers. We were also impressed by the available amount of space for breakfast, instead of the usual limited seating. A warm pool added to our enjoyment. Convenient to the Interstate. We would definitely stay there again.

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Buffalo, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here one night passing through. I would say its a great place for the money, but had to say its just a great place to stay. It's obviously been through a recent full renovation and is as nice as higher end brand hotels. The staff was really friendly, and helpful. The breakfast is a $10+ value in itself... More

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Ottawa, Canada
1 review
4 of 5 stars Reviewed March 16, 2014

All in all we enjoyed our stay their. The suite was very spacious and very clean. The only down side was the complimentary breakfast. We went down to the fireside for our breakfast and there was very little left out. It was only 9 am and breakfast is supposed to be till 10 am. There was a staff member there... More

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for choosing to stay with us on your recent trip to Watertown. We truly appreciate not only the opportunity to share our hotel with you, but also your willingness to leave us comments about your stay. Thanks to guest feedback like yours we are able to make effective changes and improvements. We look forward to your next stay... More

Guelph, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 1, 2014

Stayed here for an overnight shopping trip to Watertown. Just needed a bed for the night and breakfast in the morning. The place was good and the breakfast was adequate. I would consider staying here again on my trip to Watertown.

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for reviewing your stay with us. You comments not only serve as a tool for us to continually improve but also as a motivator to our staff. I am pleased that you were able to rest and refresh with us. We are proud of the service and accommodations that we offer to our valued guests, so... More

Courtice, Ontario
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 26, 2014

after staying in the hotel previously, I was sorely disappointed to see that when I got my room , the shower had hair on the wall from a previous guest. I called up the front desk to get them to clean it and they didn't clean it and I was reduced to cleaning it myself. I even fixed the sliding... More

Was this review helpful? Yes 6
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

I would like to begin be thanking you for taking the time to review your recent stay with us. Your voice is very valuable to us as we strive to improve. I can offer no excuse for the service that you received, only my most humble apologies. This is not the service we normally provide our guests and it is... More

buffalo
Top Contributor
51 reviews 51 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 20, 2014

Loved this place! It was quiet and comfortable and I got a great night's sleep. Staff was friendly and helpful. The only negative was the breakfast. Eggs were like hockey pucks...the kind you get at McDonalds on their breakfast sandwiches on more rubbery. What happened to scrambled eggs? Bacon was precooked so why was it so greasy? Unless you are... More

Was this review helpful? Yes 1
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to leave a comment about your recent stay with us. Feedback from our guests is the best way we can learn where and how we can improve the service and accommodations we offer. Thank you for the comments about the breakfast, this is something that will be addressed and corrected immediately as it is... More

New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

My wife rented a suite for one night. We live in the area, and wanted to let the kids enjoy the pool. We couldn't have asked for a better result. The price was fantastic for the room we had. The kids loved the pool. The room was exceptionally clean and quiet. The continental breakfast met our needs. We would definitely... More

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi there neighbor! Thank you for coming to the Comfort Inn & Suites for a nice winter 'staycation'. We are so pleased to know that we could offer you a much deserved break from this seemingly unending winter we are having. I am so happy that your family enjoyed the added space of our suites. They are most definitely suited... More

illinois
Top Contributor
59 reviews 59 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 13, 2014 via mobile

Stayed here 2 days while at fort drum .breakfast was ok,very quiet and relaxing,which was good as son had just come back from afghanistan.Very much enjoyed smoking room on 6th floor,just sitting in front of the window watching the snow and drinking a few beers

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your stay with us. Thank you also for allowing us to be of service to you. We are proud that we are able to support our troops and their families as much as we do and we will continue to look for opportunities to do so. I am pleased that you were... More

South Burlington, Vermont
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 4, 2014

I've stayed at this hotel dozens of times in the past several months and have enjoyed my stay every time! Staff is GREAT, rooms are always super clean, price is great too! Becca, Angela, Amber and Janea do a really fine job keeping guests happy! Denny's right next door with an enclosed walkway thru the hotel lobby is handy! Continental... More

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for continuing to stay with us. We are all so pleased when our repeat guests come to stay with us. It not only lets us know that we are doing a good job but also allows us the opportunity to strive for something greater. We want each of your stays to be better than the last.... More

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 25, 2014

We've always stayed at this hotel on our way back home (North from Florida), and usually were not disappointed. Unfortunately this time we felt that the room was not as clean as in the past - I had to wipe the bathroom counter top down a bit however, the toilet and bathtub were clean. We ended up with a rather... More

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for reviewing your stay with us. Comments from our guests help us to learn where we can improve our service and where we are succeeding in providing stellar hospitality. I would like to apologize that you did not receive our most outstanding service when you stayed with us last. There is no excuse for providing any... More

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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Hotel Watertown
Comfort Inn And Suites
Comfort Hotel
Days Inn Watertown
Watertown Days Inn
Address: 110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Watertown
#5 Family Hotel in Watertown
#6 Business Hotel in Watertown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
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