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Comfort Inn & Suites

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110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
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Choice Privileges Points
Best prices for: 1 room 1 guest
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Comfort Inn & Suites
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Comfort Inn & Suites
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185 reviews from our community

Traveler rating
    82
    78
    18
    6
    1
See reviews for
63
66
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NY
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I was not only impressed by the great reviews on TripAdvisor for this place, but also that the manager had responded to the reviews with a personalized message - wow! I decided to stay here when I was in the area on business, giving a benefit concert for a local school's performing arts program. I'm glad I did. The hotel... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing your recent stay. I have shared your comments with our staff, and they join me in thanking you for your kind words. Your positive feedback inspires us to continue providing our guests with an excellent experience. We are honored to be your recommendation for a hotel in the Watertown area. We hope to see you again... More 

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here for one night on the way back from a march madness game in Syracuse and it was perfect. I couldn't spot one problem with the room. Very clean and the staff is friendly. I forgot an item in the room and I only realized when I got home. When I phoned, the manager was helpful and said... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us and for choosing to review your stay. Your feedback is very important to our continued success in the hospitality industry. I hope you enjoyed the game! Our staff is usually very diligent about returning our guests lost and found items in a friendly, efficient manner. I am pleased that this system worked to its... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean. Heater in room worked well, which is a definite plus in the cold winter months. Nice breakfast with protein options. Also Denny's is attached to hotel, so you don't have to go outside. Nice staff! Would stay here again.

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello Anita J, Thank you for taking the time to comment about you stay with us. I am pleased that you enjoyed your room. Our staff takes great pride in their work and in offering our guests the cleanest and most comfortable accommodations we can. I hope that on your next stay we are able to surpass your expectations and... More 

Ottawa
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We usually stay further away in Carthage, NY when shopping in Watertown. No longer. Excellent stay, suites are immaculate, for the same price. Front desk staff very friendly and welcoming. Continental breakfast is very good. Eggs, bacon, waffles, cereal, muffins, yogurt, juice and coffee. Join the choice privileges program and reserve weeks in advance and there is are incredible prices!... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi there Dieharder, I am so pleased to read that you enjoyed your stay with us. Thank you for being a Choice Privileges member. We hope your pet enjoyed the accommodations as well. Thank you for taking the time to mention the breakfast. Our breakfast team takes a great amount of pride in their work and strive to go above... More 

Saginaw, Michigan
1 review
4 of 5 stars Reviewed March 11, 2015

I stayed here for four nights and it was wonderful. It was clean and very well kept up. I was on the top floor in a smoking room because of my friend that is a smoker. This is the first time that I was ever in a smoking room and I was worried about it smelling to much like cigarettes... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Somer1212, Thank you so much for choosing to stay with us on your visit to Fort Drum. We are proud to be of service to those who serve and their family and friends. Thank you also for taking the time to comment about your stay. It is always a rewarding experience to learn directly from our guests their thoughts... More 

Carthage, New York
1 review
5 of 5 stars Reviewed February 22, 2015

A wonderful atmosphere from the time we walked in. The front desk staff is very friendly,courteous and efficent. They called after we were in the room to make sure all was good with room and stay. Very nice touch. The housekeeping staff had done a great job, room was clean and comfortable. They were helpful and accommodating with a smile... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you annabel m for staying with us and for sharing your experience with others. I am so pleased to know that your family enjoyed your time with us. Our entire staff is eager to share our hospitality with you at every opportunity. We hope you will return to stay with us again soon, there are many more memories to... More 

Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 15, 2015

What a great place to stay! Check in was fast, the man at the front desk was very friendly and very informative of all the amenities that comfort inn offers! The room was very clean except for the bathroom, there was black hairs everywhere in the shower and all over the bathroom floor which was off putting. We ate dinner... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi there AdvetnureDiva! Thank you for choosing to review your stay with us. We are truly grateful for all the feedback our guests give us. It is our most valuable resource for improvement and reinforcement. I am so happy that you enjoyed your stay, and while I am pleased the children who were here at that time enjoyed to pool,... More 

Maniwaki, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2015

Going to stay at comfort Inn from now on. The price was great. We stayed two nights during a blizzard weekend January 10, 2015. Very comfortable sleep. The free breakfast was tasty. We booked a room with a king size bed (ironing board and iron, microwave and fridge). The shower had a jet massager so we took advantage of that... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello Dolores O, I am so happy that we could offer you shelter from the storm and that you found your room to be comfortable. I am happy to hear that our staff exceeded expectations with their diligence in checking in on you. We hope that next time your stay with us will be a planned one and that you... More 

Kingston
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2014

We always stay at Comfort Inn and Suites in Watertown, and they always live up to our expectations. When a storm froze our door locks, they provided the lock de-icer that let us get into our car. When we forgot some personal items, they were carefully bagged and ready for us when we returned several weeks later. Their breakfast has... More 

Was this review helpful? Yes 1
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Nancy, Thank you so much for taking the time to leave us such a thorough review of your stay. I am pleased that we were able to assist you with your car and that you found our lost and found service to be efficient. I am sorry that you had to weather a storm but so very happy that... More 

Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2014

We spent three days and nights in Watertown a year ago and we loved it! We are planning another trip this month and hope to stay at this same hotel. We got a king room suite for my mom, husband and myself and our one year old son and it was so spacious. we did a lot of shopping and... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for returning to stay with us again. We are very proud to offer our spacious suites to larger parties like yours or guests who will be with us for longer periods of time and really make good use of the larger room. I am glad you found our central location convenient for your visit. Thank you for starting... More 

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