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Comfort Inn & Suites

2.0 of 5 110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
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Certificate of Excellence 2014
Comfort Inn & Suites
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Comfort Inn & Suites
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180 reviews from our community

Traveler rating
    78
    77
    18
    6
    1
See reviews for
62
66
6
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carthage, New York
1 review
5 of 5 stars Reviewed 1 week ago

A wonderful atmosphere from the time we walked in. The front desk staff is very friendly,courteous and efficent. They called after we were in the room to make sure all was good with room and stay. Very nice touch. The housekeeping staff had done a great job, room was clean and comfortable. They were helpful and accommodating with a smile... More 

Was this review helpful? Yes
Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a great place to stay! Check in was fast, the man at the front desk was very friendly and very informative of all the amenities that comfort inn offers! The room was very clean except for the bathroom, there was black hairs everywhere in the shower and all over the bathroom floor which was off putting. We ate dinner... More 

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Maniwaki, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2015

Going to stay at comfort Inn from now on. The price was great. We stayed two nights during a blizzard weekend January 10, 2015. Very comfortable sleep. The free breakfast was tasty. We booked a room with a king size bed (ironing board and iron, microwave and fridge). The shower had a jet massager so we took advantage of that... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello Dolores O, I am so happy that we could offer you shelter from the storm and that you found your room to be comfortable. I am happy to hear that our staff exceeded expectations with their diligence in checking in on you. We hope that next time your stay with us will be a planned one and that you... More 

Kingston
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2014

We always stay at Comfort Inn and Suites in Watertown, and they always live up to our expectations. When a storm froze our door locks, they provided the lock de-icer that let us get into our car. When we forgot some personal items, they were carefully bagged and ready for us when we returned several weeks later. Their breakfast has... More 

Was this review helpful? Yes 1
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Nancy, Thank you so much for taking the time to leave us such a thorough review of your stay. I am pleased that we were able to assist you with your car and that you found our lost and found service to be efficient. I am sorry that you had to weather a storm but so very happy that... More 

Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2014

We spent three days and nights in Watertown a year ago and we loved it! We are planning another trip this month and hope to stay at this same hotel. We got a king room suite for my mom, husband and myself and our one year old son and it was so spacious. we did a lot of shopping and... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for returning to stay with us again. We are very proud to offer our spacious suites to larger parties like yours or guests who will be with us for longer periods of time and really make good use of the larger room. I am glad you found our central location convenient for your visit. Thank you for starting... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 4, 2014

My friend and I and 10 year old daughter stayed at the Comfort Inn in Watertown the first weekend in November for a girls shopping weekend. We had initially tried to book our usual Hilton or Holiday Inn without any success and found the Comfort Inn for $99 a night with breakfast included. We stayed for 2 nights and we... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for giving us a try on your visit to Watertown. I am proud to know that we were able to provide you with a comfortable, affordable and all around pleasant stay. Thank you for your comments about our breakfast staff. They take great pride in what they do and know that their job is extremely important. They can... More 

Barrie, Ontario
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 29, 2014

At the end of a very long day of driving, this was the perfect place to stop. Check in was prompt and efficient, and the staff were welcoming and friendly. Staff were helpful and answered questions and gave directions clearly. The room was just as a room should be, clean, quiet, comfortable, and with everything in the right place. Great... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your stay with us. As a credit to your generosity we are able to make constant adjustments to our service so that it is always offered at the highest level possible. Thank you for your comments about the breakfast. The space has always seemed warm and inviting to me. Our entire staff... More 

Cleveland, Ohio
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 24, 2014

The fifth-floor king room was comfortable, clean, and very quiet, even though it was on the front of the building. Only downside: a very noisy heating unit. Without this, I'd give it five stars. Easy on and off the highway, close to restaurants and shopping.

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi there! Thank you for taking the time to review your stay with us. Thanks to feedback like yours our staff can more efficiently address concerns or applaud excellence everyday. Our maintenance department has addressed and corrected the issue with the heating unit and we are so very grateful that you brought it to our attention so that this repair... More 

Kemptville, Canada
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 9, 2014

This hotel is exactly how the other reviews have described. We travelled with another couple for a shopping weekend. Walls were thin in our friends' room, but we didn't hear anything from our neighbours. We were at the end of the hall, so that helped. Breakfast area was good with nice and friendly staff. The food selection was good and... More 

Was this review helpful? Yes 1
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for choosing to comment about your stay with us. We attribute much of our success in the hospitality industry to our ability to take our guest feedback and turn it into real change makes all future stays even better. Thank you for commenting about our breakfast staff. They truly enjoy hearing from the guests they serve. Thank you... More 

Olathe, Kansas
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed November 7, 2014

Before staying at the Comfort Inn and Suites in Watertown, my husband and I had nothing but bad experiences staying in other hotels that allowed pets. This hotel was very accomodating, and let us keep our two cats and cockatiel (bird) with us in our room. We ended up staying a week, and it was great. We had breakfast every... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Dear Samantha F, Thank you so much for giving us a try. I am glad we were able to turn your Watertown experience around. We truly enjoy all of the varied pets our guests bring to stay with us and do our best to make the entire family feel comfortable and welcome. We completely understand that pets are truly members... More 

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Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Watertown
Days Inn Watertown
Watertown Days Inn
Hotel Style:
#5 Romantic Hotel in Watertown
#5 Family Hotel in Watertown
#6 Business Hotel in Watertown

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