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Comfort Inn & Suites

Certificate of Excellence
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110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
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Comfort Inn & Suites
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Comfort Inn & Suites
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190 reviews from our community

Traveler rating
    84
    80
    19
    6
    1
See reviews for
65
69
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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    (190)
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    (38)
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Toronto, Canada
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

Check into the room and it is stuffy so I try to turn on the AC and get the temperature down, but fail. I let the AC do its thing and leave for dinner, and when I return the AC unit is completely dead. Complain to front desk and the lady sends some one up to take a look and... More 

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Ontario, Canada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Third visit here in a two year time span,Comfort Inn is still,by far,the best hotel I've stayed at in Watertown.Check in was a breeze(thank you Jason,you're awesome at your job)and as always the rooms were spotless.and the staff overall are very friendly and accommodating.Can't wait for our next visit.

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Watkins Glen, New York
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for one night while on a college visit. It was a very convenient location with a lot of amenities nearby. Our stay was brief, but the room was clean and quiet. They offer a breakfast, but we didn't take advantage of it. We will plan on staying here again for the next visit.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Absolutely wonderful place to stay,from our check in with Jay Harris ,too the spotless rooms,amazing whirlpool bath,right down too Continental breakfast! Will definitely return .Just a fabulous time.I recommended for other out of town family, who also stayed ,and they too loved it.

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Ottawa, Canada
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 18, 2015

We stop at this hotel when we are traveling south bound. We recommend it. Nice and clean place to stay. Rooms are spacious. Bed is very comfortable, you will sleep well. Delux Breakfast was available at 6 and included eggs and beacon. The hostess at the breakfast area was very nice, made us smile leaving us with a great start... More 

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NY
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 13, 2015

I was not only impressed by the great reviews on TripAdvisor for this place, but also that the manager had responded to the reviews with a personalized message - wow! I decided to stay here when I was in the area on business, giving a benefit concert for a local school's performing arts program. I'm glad I did. The hotel... More 

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for reviewing your recent stay. I have shared your comments with our staff, and they join me in thanking you for your kind words. Your positive feedback inspires us to continue providing our guests with an excellent experience. We are honored to be your recommendation for a hotel in the Watertown area. We hope to see you again... More 

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

We stayed here for one night on the way back from a march madness game in Syracuse and it was perfect. I couldn't spot one problem with the room. Very clean and the staff is friendly. I forgot an item in the room and I only realized when I got home. When I phoned, the manager was helpful and said... More 

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us and for choosing to review your stay. Your feedback is very important to our continued success in the hospitality industry. I hope you enjoyed the game! Our staff is usually very diligent about returning our guests lost and found items in a friendly, efficient manner. I am pleased that this system worked to its... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2015

Clean. Heater in room worked well, which is a definite plus in the cold winter months. Nice breakfast with protein options. Also Denny's is attached to hotel, so you don't have to go outside. Nice staff! Would stay here again.

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello Anita J, Thank you for taking the time to comment about you stay with us. I am pleased that you enjoyed your room. Our staff takes great pride in their work and in offering our guests the cleanest and most comfortable accommodations we can. I hope that on your next stay we are able to surpass your expectations and... More 

Ottawa
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2015

We usually stay further away in Carthage, NY when shopping in Watertown. No longer. Excellent stay, suites are immaculate, for the same price. Front desk staff very friendly and welcoming. Continental breakfast is very good. Eggs, bacon, waffles, cereal, muffins, yogurt, juice and coffee. Join the choice privileges program and reserve weeks in advance and there is are incredible prices!... More 

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Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi there Dieharder, I am so pleased to read that you enjoyed your stay with us. Thank you for being a Choice Privileges member. We hope your pet enjoyed the accommodations as well. Thank you for taking the time to mention the breakfast. Our breakfast team takes a great amount of pride in their work and strive to go above... More 

Saginaw, Michigan
1 review
4 of 5 stars Reviewed March 11, 2015

I stayed here for four nights and it was wonderful. It was clean and very well kept up. I was on the top floor in a smoking room because of my friend that is a smoker. This is the first time that I was ever in a smoking room and I was worried about it smelling to much like cigarettes... More 

Was this review helpful? Yes
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Somer1212, Thank you so much for choosing to stay with us on your visit to Fort Drum. We are proud to be of service to those who serve and their family and friends. Thank you also for taking the time to comment about your stay. It is always a rewarding experience to learn directly from our guests their thoughts... More 

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