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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

2.5 of 5 1290 Arsenal Street, Suite 1, Watertown, NY 13601
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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303 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oneida, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here overnight as our grandson had a wrestling tournament the next morning.chose this hotel because it had a pool for the kids to use..There was a nice steam room snd exercise room too .Zpool closes at ten. So the noise level would be at the minimum.very clean hotel

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Carolyn, Thank you very much for the 5 Green Dot Rating and for taking the time to complete this review. I'm very happy to hear you enjoyed the location of the pool and the pool itself. We hope to see you again for your next tournament in Watertown. Sincerely, Seth B. More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Loved this hotel! I had to return from Canada quickly and needed a hotel. I booked online and accidentally added an extra day. I got to the hotel and they were SO friendly and warm - especially after my rough day. Sam at the front desk made me laugh and gave me a great dinner recommendation. Seth took the time... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Emily, Thank you very much for writing your review and for giving us a 5 Green Dot Rating. It was our pleasure to help you out while dealing with Orbitz. After many years of dealing with such OTAs we know our way around and can often help the guest with what they were seeking. I hope to see you... More 

Ogdensburg, New York, United States
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

I have to say that what made this stay the most enjoyable for us was the great desk staff that was working when we checked in. I wish I had remembered to write down the girl's name. She was friendly and genuine. The room was clean, warm and comfortable. There was only one thing that bothered us, and it was... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Gina, Thank you very much for taking the time to complete your review and for giving us a 5 Green Dot Rating! I'm so glad you had such a positive experience with the front desk staff. They are a great team that provides professionalism with that homey touch! I do apologize for not having an onscreen guide on our... More 

Akron, Ohio
Top Contributor
60 reviews 60 reviews
37 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

As stated in the title, we've stayed here previously, about 3 or so years ago. Everything was great, no complaints. Good time at the pool with extended family who were also there. Breakfast was well stocked, staff very friendly. Good stopping off point if your visiting Fort Drum, or the 1000 Islands.

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear F220, Thank you very much for taking the time to complete your review and for the 5 green dot rating. I'm very happy to read you enjoyed your time at the pool with your family. We appreciate you coming back for your second stay and we hope its not long before we see you for your third! Sincerely, Seth... More 

Penfield, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was great, and the staff was very friendly! Free breakfast, and free coffee, day, and night. A good location to get to the 1,000 Islands Great places to eat near the hotel. Just about everything you would need in the area.

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear lovestotravel, Thank you very much for taking the time to write you review and for giving us a 5 Dot Rating! I'm very glad you enjoyed the location of the hotel. I agree, its situated next to some awesome eateries! Sincerely, Seth B. More 

Ottawa, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 16, 2015

On the first day of our trip to Florida, we drove into a blizzard. We were only 70 miles from home, but decided that it would be best if we got off the road hoping for better travel weather the next day. We tucked into the Holiday Inn and were greeted with warmth and friendliness. We were informed that there... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Lovetovacation, (Great username btw!) Thank you very much for all the kind words and for the 5 Dot rating. I'm very glad we were able to provide a safe haven until the storm passed. Though we never want bad weather, it does lead up to getting to meet and greet great new guests that might not have stayed otherwise.... More 

New York
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 13, 2015

this is a very nice hotel, Our son lives there in watertown and very nice to be able to stay in a clean, nice and welcoming hotel. We will stay here many times. The staff does wonderful for you if you need help of any kind. Thanks Terry

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Grumby, Thank you very much for taking the time to complete your review. I'm not 100% sure you've got the right place as I've never heard of Smather's beach which Google said was in Florida and we're way up in NY. However, if you are indeed talking about our hotel, thank you very much for the kind words. Sincerely,... More 

Oshawa
Contributor
13 reviews 13 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 13, 2015

We went here on NYE and it was a last minute decision so I just Googled Hotels in Watertown. The price was right but the hotel far surpassed my expectations. The staff was friendly and accommodating. The beds were comfortable and the rooms were clean. The only complaint would have to be that there wasn't enough food at the free... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear LisaRoss, Thank you very much for taking the time to complete your review and for the 5 Dot Rating. I'm very glad the all knowing Google led you to our doorstep and that you enjoyed your stay. We hope to see you again for another visit. Sincerely, Seth B. More 

Utica, NY
Top Contributor
329 reviews 329 reviews
45 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 8, 2015

Had a great stay here in Watertown. The location is excellent and within driving distance to everything in town and you can walk from the hotel to a number of restaurants. The room was very clean and nicely updated and I would definitely stay here again.

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Kristen, Thank you for taking the time to complete your review of your stay. I'm happy to hear you enjoy the location of the hotel. It certainly is conveniently located to many many eateries and the shopping is just a two minute drive over the the interstate. Please don't hesitate to let us know how we could make your... More 

Ottawa
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2015

We were traveling from Ontario through to NH over the Christmas holiday and we needed to stay at a hotel halfway there. I'm handicapped and my dog helps assist me although he is not a recognized dog. I emailed the hotel and one of the manager's said they would have no problem having my dog in our room, even though... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Cali_Dreamer, Thank you very much for the 5 Green Dot rating and for taking the time to complete your review! We were more than happy to assist you during your stay. Thank you very much for contacting us ahead of time about your situation. While being a pet free hotel we understand there are times when the rules must... More 

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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#1 Romantic Hotel in Watertown
#3 Business Hotel in Watertown
#4 Family Hotel in Watertown

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