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All 16 Watertown hotels

Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

2.5 of 5 Hotel   |   1290 Arsenal Street, Suite 1, Watertown, NY 13601
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Ranked #4 of 16 Hotels in Watertown
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
tiffbobbie Millbrook, Ontario
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278 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Millbrook, Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I came down to do some shopping in the area, and to meet up with friends. Staff here are the best, very friendly, helpful and nice. The room was excellent, pool was a very nice oasis after a long drive and all shopping that we did was close by. Our friends stayed at a different hotel because... More

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Oceanside, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Thank you to everyone at the hotel for our amazing stay! I am very impressed with how up to date the facility is. Thanks again to Charlotte for all of your assistance. I would highly recommend everyone to stay here.

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Horseheads, NY
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I stayed here while passing through on a motorcycle trip. Our room was very nice and the bed very comfortable. We checked in during a very busy time, however the staff was very friendly and efficient and we were soon checked in. The area around the hotel offers numerous chain restaurants within walking distance which is great... More

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Maniwaki, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Just recently stayed at this hotel Sept. 12, 2014, and I must say it is a beautiful hotel. It's fairly new so you can expect up to date decor and furnishings. I booked the standard king size room and the bathroom was large and the bed was very comfortable. I personally don't like hard beds this one was soft. The... More

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toronto
Top Contributor
72 reviews 72 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 8, 2014

Good place to lay down your head for one night. Clean, comfortable,roomy enough, breakfast was usual HIE fare, nothing spectacular. the breakfast room did get crowded in the morning and it was literally standing room only. The location of the hotel is near mall so lots to choose for food and shopping. We didnt do either. Staff was friendly and... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear TorontoSunvacationer, Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the room you had and the friendliness of our staff. We would like to apologize for the shortfalls you have experienced. Especially the challenges you had in our breakfast area. Your feedback is very important to us as this continually... More

Pittsburgh, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 2, 2014

This place was what I've come to expect from Holiday Inn Express - a clean room, comfortable bed, good furnishings, great and varied breakfast. It was located just off of the interstate, so it had some traffic noise, but not enough to be disturbing. It was located near a bunch of shops and was convenient to drive to several Thousand... More

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Hudson, Massachusetts
Top Contributor
120 reviews 120 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 2, 2014

We had another great experience at this Holiday Inn Express. The staff was very friendly and gave us just what we wanted in a room: top floor, refrigerator and away from the traffic. They told us about a restaurant next door in an affiliated hotel. They gave us a coupon for dinner and a free bottle of champagne. They had... More

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Ottawa
Top Contributor
63 reviews 63 reviews
23 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed August 23, 2014

My wife and I need a place to rest for the night during our road trip. The Holiday Inn Express in Watertown was exactly what we were looking for. We were warmly greeted, even at 12 midnight, and were given the last room available. The breakfast was tasty and the dining room busy. I guess when the hotel is full,... More

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Contributor
17 reviews 17 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 19, 2014 via mobile

We stayed at the holiday inn this week because of mini shopping vacation with the kids. We had no reservation, but was quickly found a room at a decent price, by the very friendly staff at the front desk! The hotel is a bit dated, but is clean and met all our needs. They offer cookies and ice cream, at... More

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Ottawa, Canada
Top Contributor
138 reviews 138 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 13, 2014

Stayed here for an overnight on our way back from Virginia and I must say, for an older property, it is very well kept and everything works great. Rooms, decor from last decade but because they keep it top notch, I did not mind at all and loved it. Usually hotels from that era I would not like as they... More

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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn

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