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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

2.5 of 5 1290 Arsenal Street, Suite 1, Watertown, NY 13601
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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299 reviews from our community

Traveler rating
    173
    95
    19
    7
    5
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49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Penfield, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room was great, and the staff was very friendly! Free breakfast, and free coffee, day, and night. A good location to get to the 1,000 Islands Great places to eat near the hotel. Just about everything you would need in the area.

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Ottawa, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On the first day of our trip to Florida, we drove into a blizzard. We were only 70 miles from home, but decided that it would be best if we got off the road hoping for better travel weather the next day. We tucked into the Holiday Inn and were greeted with warmth and friendliness. We were informed that there... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Lovetovacation, (Great username btw!) Thank you very much for all the kind words and for the 5 Dot rating. I'm very glad we were able to provide a safe haven until the storm passed. Though we never want bad weather, it does lead up to getting to meet and greet great new guests that might not have stayed otherwise.... More 

Vernon Center, NY
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

this is a very nice hotel, Our son lives there in watertown and very nice to be able to stay in a clean, nice and welcoming hotel. We will stay here many times. The staff does wonderful for you if you need help of any kind. Thanks Terry

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Grumby, Thank you very much for taking the time to complete your review. I'm not 100% sure you've got the right place as I've never heard of Smather's beach which Google said was in Florida and we're way up in NY. However, if you are indeed talking about our hotel, thank you very much for the kind words. Sincerely,... More 

Oshawa
Contributor
13 reviews 13 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went here on NYE and it was a last minute decision so I just Googled Hotels in Watertown. The price was right but the hotel far surpassed my expectations. The staff was friendly and accommodating. The beds were comfortable and the rooms were clean. The only complaint would have to be that there wasn't enough food at the free... More 

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Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear LisaRoss, Thank you very much for taking the time to complete your review and for the 5 Dot Rating. I'm very glad the all knowing Google led you to our doorstep and that you enjoyed your stay. We hope to see you again for another visit. Sincerely, Seth B. More 

Utica, NY
Top Contributor
275 reviews 275 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a great stay here in Watertown. The location is excellent and within driving distance to everything in town and you can walk from the hotel to a number of restaurants. The room was very clean and nicely updated and I would definitely stay here again.

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Kristen, Thank you for taking the time to complete your review of your stay. I'm happy to hear you enjoy the location of the hotel. It certainly is conveniently located to many many eateries and the shopping is just a two minute drive over the the interstate. Please don't hesitate to let us know how we could make your... More 

Ottawa
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were traveling from Ontario through to NH over the Christmas holiday and we needed to stay at a hotel halfway there. I'm handicapped and my dog helps assist me although he is not a recognized dog. I emailed the hotel and one of the manager's said they would have no problem having my dog in our room, even though... More 

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Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Cali_Dreamer, Thank you very much for the 5 Green Dot rating and for taking the time to complete your review! We were more than happy to assist you during your stay. Thank you very much for contacting us ahead of time about your situation. While being a pet free hotel we understand there are times when the rules must... More 

Toronto
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel from Jan. 4th to 6th based on other reviews as it was our first time in Watertown. The location just can't be beat. Close to the Salmon Run Outlet Mall and other plaza's not to mention every restaurant you can imagine. Buffalo Wing, Sonic, Ponderosa, Chipolte Grill and the restaurant at the Hilton Garden Inn are... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Mags, Thank you very much for taking the time to complete your review and for giving us a 5 Dot rating! We all appreciate the many kind words about our staff. Its nice to see thier hardworking and friendly attitude being appreciate by the guests that we ourselves appreciate! I'm glad you took advantage of the shopping package and... More 

Ottawa, Canada
Top Contributor
124 reviews 124 reviews
43 hotel reviews
445 helpful votes 445 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed here once before, and it's in a great location. This stay we were greeted very nicely at the front desk and they gave us great room on the 1st floor. The room was clean and large and I love that the rooms have fridges, microwaves, and free wifi. The beds are comfy and the pillows are nice.... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Rob, Thank you for taking the time to complete your review. Thank you very much for all the great compliments. I'm very happy to read that you found the staff to be friendly and that you enjoyed the large spacious room. We enjoy being able to provide a microwave, fridge and free wifi to every room. Sincerely, Seth B. More 

Ontario
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed a few weeks ago as part of their "Shoppers" Special. Family of 4 in one of the Suites was perfect. 2 televisions so my daughters could watch their own selections, small refrigerator, sink and microwave. Even some dishes/utensils were available. Complimentary Breakfast, Movies in the great room, 24 hour Hot chocolate, coffee and tea.........I must simply echo another... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear PMDMA, Thank you very much for taking the time to complete your review and for giving us a 5 green dot rating!! I'm very happy to hear you took advantage of booking the shopping package for this particular visit and that your family enjoyed staying in one of our suite rooms. I'm glad you enjoyed the breakfast and we... More 

Arnprior
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 17, 2014

I stayed at this hotel on a recent shopping weekend in November and found it to be a great experience. The front desk and all staff we met during our stay were very friendly. The room was spacious and clean. The breakfast was good. Excellent location close to all shopping and restaurants. Fresh cookies in the evening and coffee, tea,... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Cam, Thank you very much for taking the time to complete your review. I'm very happy that you enjoyed so many aspects of your stay including finding the staff to be pleasant and the included breakfast to be good. I apologize that you were able to hear your neighbors so clearly but if it ever becomes a problem in... More 

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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#1 Romantic Hotel in Watertown
#3 Business Hotel in Watertown
#4 Family Hotel in Watertown

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