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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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1290 Arsenal Street, Suite 1, Watertown, NY 13601
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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306 reviews from our community

Traveler rating
    180
    95
    19
    7
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The customer service is among the best! The room was spacious, comfortable, and well equipped. Swimming pool access, exercise room access, and breakfast were all free of charge. They even had a midday snack! The only thing that I disliked was the road noise. It didn't keep me awake, and I'm sure that I wouldn't have minded if I were... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Leonard, Thank you for taking the time to write your review and for giving us a 5 Green Dot rating! I'm so glad you enjoyed so many aspects of your stay. All the staff appreciates the comments. If you do come to see us again please feel free to request a room on the plaza side as light sleepers... More 

Pleasantville, New York
Top Contributor
87 reviews 87 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 3, 2015

This is a very nice hotel with friendly staff, and convenient to Route 81. I only passed through and stayed one night, but there seems to be a lot of attractions in the area. The location is directly off route 81 in an area that contains a small strip mall and numerous chain restaurants. I had the misfortune of eating... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Daniel, Thanks so much for writing out your review and for giving us a 5 Green Dot Rating!!! I would agree that the location of the hotel is a prime selling point. We're near a lot of great restaurants and only a 2 minute drive to the mall and shopping district. I'm also glad to read that you enjoyed... More 

Springfield, Massachusetts
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 12, 2015

I've come to expect great things from the HI Express brand, and my visit to this hotel did not disappoint. The desk staff at checkin were very helpful and moved me to a quieter room at their suggestion. The room was comfortable, clean and quiet. I had to be out early and the night porter kindly made fresh coffee for... More 

Was this review helpful? Yes 1
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Anthony, Thank you for taking the time to complete your review and for giving us a 5 Green Dot rating. I'm very happy to read you are a loyal guest of HI Express' and you found us up to the task. I'm glad the overnight staff made you fresh coffee! We hope to see you soon for another visit.... More 

Oneida, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2015

We stayed here overnight as our grandson had a wrestling tournament the next morning.chose this hotel because it had a pool for the kids to use..There was a nice steam room snd exercise room too .Zpool closes at ten. So the noise level would be at the minimum.very clean hotel

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Carolyn, Thank you very much for the 5 Green Dot Rating and for taking the time to complete this review. I'm very happy to hear you enjoyed the location of the pool and the pool itself. We hope to see you again for your next tournament in Watertown. Sincerely, Seth B. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

Loved this hotel! I had to return from Canada quickly and needed a hotel. I booked online and accidentally added an extra day. I got to the hotel and they were SO friendly and warm - especially after my rough day. Sam at the front desk made me laugh and gave me a great dinner recommendation. Seth took the time... More 

Was this review helpful? Yes 1
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Emily, Thank you very much for writing your review and for giving us a 5 Green Dot Rating. It was our pleasure to help you out while dealing with Orbitz. After many years of dealing with such OTAs we know our way around and can often help the guest with what they were seeking. I hope to see you... More 

Ogdensburg, New York, United States
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed February 17, 2015

I have to say that what made this stay the most enjoyable for us was the great desk staff that was working when we checked in. I wish I had remembered to write down the girl's name. She was friendly and genuine. The room was clean, warm and comfortable. There was only one thing that bothered us, and it was... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Gina, Thank you very much for taking the time to complete your review and for giving us a 5 Green Dot Rating! I'm so glad you had such a positive experience with the front desk staff. They are a great team that provides professionalism with that homey touch! I do apologize for not having an onscreen guide on our... More 

Akron, Ohio
Top Contributor
61 reviews 61 reviews
38 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 15, 2015

As stated in the title, we've stayed here previously, about 3 or so years ago. Everything was great, no complaints. Good time at the pool with extended family who were also there. Breakfast was well stocked, staff very friendly. Good stopping off point if your visiting Fort Drum, or the 1000 Islands.

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear F220, Thank you very much for taking the time to complete your review and for the 5 green dot rating. I'm very happy to read you enjoyed your time at the pool with your family. We appreciate you coming back for your second stay and we hope its not long before we see you for your third! Sincerely, Seth... More 

Penfield, New York
Contributor
19 reviews 19 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 28, 2015

The room was great, and the staff was very friendly! Free breakfast, and free coffee, day, and night. A good location to get to the 1,000 Islands Great places to eat near the hotel. Just about everything you would need in the area.

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear lovestotravel, Thank you very much for taking the time to write you review and for giving us a 5 Dot Rating! I'm very glad you enjoyed the location of the hotel. I agree, its situated next to some awesome eateries! Sincerely, Seth B. More 

Ottawa, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 16, 2015

On the first day of our trip to Florida, we drove into a blizzard. We were only 70 miles from home, but decided that it would be best if we got off the road hoping for better travel weather the next day. We tucked into the Holiday Inn and were greeted with warmth and friendliness. We were informed that there... More 

Was this review helpful? Yes 1
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Lovetovacation, (Great username btw!) Thank you very much for all the kind words and for the 5 Dot rating. I'm very glad we were able to provide a safe haven until the storm passed. Though we never want bad weather, it does lead up to getting to meet and greet great new guests that might not have stayed otherwise.... More 

New York
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 13, 2015

this is a very nice hotel, Our son lives there in watertown and very nice to be able to stay in a clean, nice and welcoming hotel. We will stay here many times. The staff does wonderful for you if you need help of any kind. Thanks Terry

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Grumby, Thank you very much for taking the time to complete your review. I'm not 100% sure you've got the right place as I've never heard of Smather's beach which Google said was in Florida and we're way up in NY. However, if you are indeed talking about our hotel, thank you very much for the kind words. Sincerely,... More 

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