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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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1290 Arsenal Street, Suite 1, Suite 1, Watertown, NY 13601
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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334 Reviews from our TripAdvisor Community

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Ontario, Canada (north of 7 !)
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I have used the Holiday Inn as our go-to place to stay any time we head to Watertown for a weekend away for quite some time now. All the staff are very friendly and courteous and willing to go the extra mile to provide great customer service. The rooms are a good size and always clean and... More 

Helpful?
1 Thank rummrunner97
Ontario, Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 21, 2015

We had an excellent stay at the Holiday inn,, My wife and I took a quick trip to Watertown and decided to stay at the Holiday Inn.. I usually find most larger chain hotels are pretty consistent but in my opinion it is the people who greet you at the front desk, the staff , and the cleaning people who... More 

Helpful?
Thank David R
Saint Louis, Missouri
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

Our search for accommodations started a year before our Reunion. These are a bunch of Vietnam era military police & a few spouses that get together frequently. Visits Ft Drum while we were there to spend time with the new era MPs. The hotel was well-appointed and well-kept. We stayed in a mini suite with everything we needed for a... More 

Helpful?
Thank L N
Ottawa, Canada
1 review
3 of 5 stars Reviewed December 8, 2015

My wife and I travel to Watertown every couple of months from Canada for a quick getaway. We decided to check out the Holiday Inn Express rather than our regular hotel for a change and will likely return despite a very frustrating problem getting someone to clear the toilet which was plugged when we arrived. Sam at the front desk... More 

Helpful?
Thank GaryCassidy
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear GaryCassidy, Thank you very much for leaving feedback about your most recent stay. We greatly value all feedback whether positive or negative and use it to help grow our product. After investigating this issue is seems it was a miscommunication between the front desk and the maintenance staff. We have since used this issue as a learning tool and... More 

Petawawa,Ont.,Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed October 29, 2015

If your looking for a home away from home this is the place. We were greeted warmly from the time we walked though the front door by every staff member and booking in was a breeze. As a matter of fact once they saw we were 3 women they offered to upgrade us from the suite we booked to a... More 

Helpful?
2 Thank bfleury
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Blfluery, Thank you for taking the time to complete your review! I'm thrilled that you enjoyed your shopping trip and felt warmly greeted by all the staff. I hope we see you again for another visit! Sincerely, Seth B. More 

beach city, tx
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 16, 2015 via mobile

Great location to start exploring the thousand island area! Jason and Seth were working the front desk when we checked in and were extremely helpful and friendly. They had suggestions for dinner and travel brochures for just abut everything. There were cookies and even a crock pot of chili in the breakfast room! The room was clean and bright as... More 

Helpful?
Thank ljeandaniel
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Ljeandaniel, Thank you very much for taking the time to write your review and for giving us a 5 Green Dot rating. I'm so glad we were able to create such a positive check in experience and hope you enjoyed your overall stay at our property. I know I can speak for Jason as well when I saw we... More 

Richwood, Ohio, USA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 12, 2015

This trip marked the 2nd time we've stay at this specific hotel. The rooms were very clean and ready early for us, which is always nice when traveling with children. The hotel staff was always accommodating. The morning breakfast staff seemed very eager to help and accommodate every different person's breakfast needs. The cleaning staff was also very friendly and... More 

Helpful?
Thank bevisd01
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Bevis, Thank you for your review and the 5 Green Dot rating. I'm always thrilled when I read a guest had so many positive interactions with all the departments of the staff. I'm sorry if you had issues parking, often times guests miss the parking in the rear of the hotel. I hope we see you again on your... More 

Bellevue, Iowa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 7, 2015

Very friendly staff at check-in. She made sure we knew there would be fresh cookies available at 5:00. We were pleasantly surprised to hear they also had free soup in the dining area to go along with hot chocolate, tea, or coffee. Also complimentary breakfast was included. The room was clean and updated. Comfortable beds. Very relaxing one night stay.

Helpful?
Thank JimK3233
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear JimK, Thank you very much for your review and the 5 Green Dot Rating. I'm so glad to read you had a pleasant check in experience and that you enjoyed the daily snack in the evening. We hope to see you again the next time you decide to stay in Watertown, NY. Sincerely, Seth B. More 

Carthage
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 29, 2015

Hotel is fine for a 1 night stay. We literally just slept there and left early the following morning as we were en-route. You have quite a few eating out options with in walking distance which is helpful. And across the highway are more chain restaurants and a mall. Sackets Habor is nice and not far. A fun place to... More 

Helpful?
Thank Claudia H
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Claudia, Thank you for your review. I agree with your assessment of Sackets Harbor. A very lovely town with good restaurants and a beautiful view of Lake Ontario. We hope to see you again for another visit. Sincerely, Seth B. More 

Cranberry Lake, New York
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 27, 2015 via mobile

I live about an hour away in a small town that has nothing at all but a gas station. I needed a break and me and my boyfriend at the time wanted a quick night get away. We got a suite with a hot tub and it was worth the money. Very clean and decent price...

Helpful?
Thank NNYGirl94
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear NNY Girl, Thank you very much for your review. I'm glad you enjoyed taking the time away from life by staying in one of our Jacuzzi suites. We hope to see you again for another staycation! Sincerely, Seth B. More 

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