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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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1290 Arsenal Street, Suite 1, Watertown, NY 13601
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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310 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Hudson, Ohio
Level Contributor
13 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed a night here on our way back from Ottawa. Picked it primarilly because it was convenient and I had hotel points to use. This hotel turned out to be a particularly nice Holiday Inn Express. The management and staff clearly go over and above what the chain requires for the comfort of their guests. We would definitely stay... More 

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Oshawa
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Room was clean and mattress very comfortable. Perhaps the best included breakfast I have had in a hotel! Beautiful breakfast room with outside seating if you choose, with everything you could ask for. Staff was extremely efficient and friendly. Even supplied a discount card for the Texas Roadhouse just down the street. The hotel is just a... More 

Was this review helpful? Yes 1
Ottawa Canada
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Great service & friendly staff, better breakfast than I have had at other hotels.Really appreciated them letting us check in early, gave us a chance to rest between shopping trips. They accepted payment at par. We would stay again.

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Hamilton, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed May 27, 2015

This hotel was pretty good at meeting our expectations. Food was good, and they have 24/hr coffee/hot drinks. Rooms were clean and the staff were always accomodating and friendly. There is even a beautiful Gazeebo and firepit in between this hotel and the next. The mall is right around the corner, as are many restaurants within a short walk/drive. Although... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Girlsweekendaway, Thank you for taking the time to review your stay and providing feedback. I'm very glad to read you found the staff to always be friendly and your rooms clean. I agree that both Singer's castle and Boldt Castle are an experience you will remember for a lifetime! We hope to see you soon for another visit! Sincerely,... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 30, 2015

The customer service is among the best! The room was spacious, comfortable, and well equipped. Swimming pool access, exercise room access, and breakfast were all free of charge. They even had a midday snack! The only thing that I disliked was the road noise. It didn't keep me awake, and I'm sure that I wouldn't have minded if I were... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Leonard, Thank you for taking the time to write your review and for giving us a 5 Green Dot rating! I'm so glad you enjoyed so many aspects of your stay. All the staff appreciates the comments. If you do come to see us again please feel free to request a room on the plaza side as light sleepers... More 

Pleasantville, New York
Level Contributor
87 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 3, 2015

This is a very nice hotel with friendly staff, and convenient to Route 81. I only passed through and stayed one night, but there seems to be a lot of attractions in the area. The location is directly off route 81 in an area that contains a small strip mall and numerous chain restaurants. I had the misfortune of eating... More 

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Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Daniel, Thanks so much for writing out your review and for giving us a 5 Green Dot Rating!!! I would agree that the location of the hotel is a prime selling point. We're near a lot of great restaurants and only a 2 minute drive to the mall and shopping district. I'm also glad to read that you enjoyed... More 

Springfield, Massachusetts
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 12, 2015

I've come to expect great things from the HI Express brand, and my visit to this hotel did not disappoint. The desk staff at checkin were very helpful and moved me to a quieter room at their suggestion. The room was comfortable, clean and quiet. I had to be out early and the night porter kindly made fresh coffee for... More 

Was this review helpful? Yes 1
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Anthony, Thank you for taking the time to complete your review and for giving us a 5 Green Dot rating. I'm very happy to read you are a loyal guest of HI Express' and you found us up to the task. I'm glad the overnight staff made you fresh coffee! We hope to see you soon for another visit.... More 

Oneida, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 24, 2015

We stayed here overnight as our grandson had a wrestling tournament the next morning.chose this hotel because it had a pool for the kids to use..There was a nice steam room snd exercise room too .Zpool closes at ten. So the noise level would be at the minimum.very clean hotel

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Carolyn, Thank you very much for the 5 Green Dot Rating and for taking the time to complete this review. I'm very happy to hear you enjoyed the location of the pool and the pool itself. We hope to see you again for your next tournament in Watertown. Sincerely, Seth B. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

Loved this hotel! I had to return from Canada quickly and needed a hotel. I booked online and accidentally added an extra day. I got to the hotel and they were SO friendly and warm - especially after my rough day. Sam at the front desk made me laugh and gave me a great dinner recommendation. Seth took the time... More 

Was this review helpful? Yes 1
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Emily, Thank you very much for writing your review and for giving us a 5 Green Dot Rating. It was our pleasure to help you out while dealing with Orbitz. After many years of dealing with such OTAs we know our way around and can often help the guest with what they were seeking. I hope to see you... More 

Ogdensburg, New York, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

I have to say that what made this stay the most enjoyable for us was the great desk staff that was working when we checked in. I wish I had remembered to write down the girl's name. She was friendly and genuine. The room was clean, warm and comfortable. There was only one thing that bothered us, and it was... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Gina, Thank you very much for taking the time to complete your review and for giving us a 5 Green Dot Rating! I'm so glad you had such a positive experience with the front desk staff. They are a great team that provides professionalism with that homey touch! I do apologize for not having an onscreen guide on our... More 

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