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All 16 Watertown hotels

Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

2.5 of 5 Hotel   |   1290 Arsenal Street, Suite 1, Watertown, NY 13601
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89%
Ranked #4 of 16 hotels in Watertown
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
randallb Canada
  • Overview
  • Reviews (261)
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  • Room tips (50)
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261 people have reviewed this hotel

Traveler rating
    144
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    17
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice and clean rooms - with a large bathroom and fridge and microwave in each room. Bed was comfortable and we enjoyed the free buffet breakfast. Pool is fairly small - we attended as a group for a baseball tournament and kids had to take shifts swimming. Price seemed a bit high - as a group we couldn't negotiate... More

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new york
Top Contributor
59 reviews 59 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

If you can get a good rate this is a fine place to stay. Rooms are clean, bed is comfortable and the free buffet breakfast is one of the better I have had in a chain hotel. We were staying here as a group so I could not negotiate the rate which I thought was very high for Holiday Inn.... More

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White Pigeon, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2014

This is a lovely property in every way - clean, nicely appointed rooms, lobby, breakfast area, and pool. Exceptionally nice staff and a Buffalo Wildwings that serves very late (even on Sunday night) just a few steps away. I will remember this as an excellent stop and definitely stay here again.

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Ottawa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 10, 2014

My best friend and I went to Watertown for a weekend for girls only and lots of shopping! This is the hotel we selected as it had the best price and the options we were looking for. We wanted a quiet hotel close to shopping and for going out for supper. Staff was super friendly when we checked in and... More

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Toronto, Canada
1 review
5 of 5 stars Reviewed June 9, 2014

This was one of those rare hotel experiences where every single employee exceeded our expectations. To begin, Dom, at the front desk, was super friendly and helpful. My wife and I were not familiar with the Watertown area, and Dom really went out of her way to help us out. I wish that all front desk staff were as thoughtful... More

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Hamilton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

What a hotel. Excellent breakfast. Ate too much it was so good. Great value for the money. The pool was spotless and the room was clean. The sauna was great. The staff was quick to help. Wifi was good.

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Franklin, New Hampshire
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2014

Our room was large, clean and very quiet. The staff went out of their way to make our stay good. The pool and fitness center were nice. The breakfast had a nice variety and everything we tried was fresh and tasty.

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Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Carl, Thanks for taking the time to review our property. I'm very glad to hear the staff, your room, and breakfast all meet your expectations and that you enjoyed your staff. Don't hesitate to let us know how we can make your next stay even better! Sincerely Seth B. More

Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 28, 2014

Very nice hotel. The rooms are clean and nicely furnished. Location is great - several restaurants are just feet away. The pool area is nice. The staff is top notch and super friendly! I would highly recommend.

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Buffalo, New York
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 21, 2014

I have no complaints. Clean room, comfy bed, lots of amenities really close to the hotel! The front desk was really helpful in directing me to the wine store (which was conveniently right across the parking lot). They are very cheerful and will say hello to you any time you walk by. The breakfast was decent, I took advantage of... More

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Toronto, Canada
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 19, 2014

Hotel is located off the main highway. It is very clean, and look newly renovated. Comfy beds, large rooms, indoor swimming pool and free breakfast. On the weekends the breakfast area is very busy but they have a nice patio area to sit outside for extra seating. Hotel is about a hour away from Syracuse incase you are going shopping... More

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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
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Also Known As:
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Watertown #3 Romantic Hotel in Watertown #4 Family Hotel in Watertown
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the Gateway to the 1000 Islands . We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The areas finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses, & Fort Drum are just minutes away. Our plaza includes Ruby Tuesday s, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store.Stay Smart with free wireless & wired high speed Internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you re on the run, pre-order a breakfast to go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 
Number of rooms
115

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