We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Certificate of Excellence
Hotel website
Hotel deals
1290 Arsenal Street, Suite 1, Suite 1, Watertown, NY 13601
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
View Map
Add Photo Write a Review

322 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    186
    104
    20
    7
    5
See reviews for
99
97
17
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (322)
  • Mar-May only
    (60)
  • Jun-Aug only
    (107)
  • Sep-Nov only
    (83)
  • Dec-Feb only
    (72)
All months
Cornwall, Canada
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Went here for the 1812 challenge (race from Watertown to Sackets Harbor). Shuttle was picking us up at 5:45 am, so the hotel put on the breakfast at 5:15am for us! Wonderful signs greeting us as we walked in, and Marie had drawn them all freehand. Staff was all very friendly and welcoming. Would definitely stay there again. Accepted Canadian... More 

Was this review helpful? Yes
Rochester, New York
Level Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were on our way to Montreal and were tired driving. We called and made a reservation from the car. The desk clerk remembered our name and was concerned it took us a few minutes longer to get there than she expected. It was late so she recommended a couple of restaurants, still open and within walking distance. We chose... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stopped here on our way to Canada , I thought just another night in a hotel and was I pleasantly surprised ! We started out with free cookies that they offered all of there guests and then found out that after dinner they offer ice cream bars to the guests, What ? Our room was spotless... More 

Was this review helpful? Yes
Moosic, Pennsylvania
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

pleasantly surprised at this Holiday Inn Express- recently stayed while traveling and the property was very clean - staff was accommodating. Restaurant on site very nice - Property is also within walking distance to a few chain eateries (Buffalo Wild Wings, /Starbucks, Ruby Tuesday, etc..). Conveniently located just off 81

Was this review helpful? Yes
Albany
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We love HI's and try to always stay there. We have stayed here before and it was great, maybe 2 years ago. But either they don't pay attention or something, because it was a little below par for them this time around. They did not give us any Priority Club benefits, also didn't offer, I don't even know if I... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear sfrisino, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the IHG Rewards Club perks, customer service, bed sheets and breakfast experience. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback... More 

Canandaigua, New York
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are generally Hampton people, but we wanted to give this hotel a try. For us, a hotel is only as good as it's bed, and these beds passed the test. The room was clean, comfortable, and quiet. The staff was friendly and attentive and the breakfast had lots of options. We would definitely come back.

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear amethystgirl29, Thank you for taking the time to complete your review and for giving us a 4 Green Dot rating. I'm very happy we passed the mustard when it came to the bed test. I agree with you completely, what good is a hotel stay if you can't sleep.I hope to see you again for another visit the next... More 

Port Charlotte FL
Level Contributor
103 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room was comfortable, beds were good. We love that they have refrigerators in the rooms. We enjoyed the ice cream that they offered until 7pm. Such a nice treat. Hotel is nice and plenty of parking. Breakfast is typical for a Holiday Inn Express. Nice size breakfast room.

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear janej565, Thank you for taking the time to complete your review and for the 4 Green Dot rating! I'm glad you enjoyed the Ice Cream and the fact that all the rooms have fridges. We hope to see you back for another stay the next time you're in Watertown. Sincerely, Seth B. More 

Cheektowaga, New York
2 reviews
5 of 5 stars Reviewed July 21, 2015

Hotel room was decently priced. Room was spotless!!! Staff upon arrival and check out were very friendly. There was also a decent selection of items available for breakfast. Would highly recommend staying here if you are in the area!

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear SAS0403, I'm thrilled to hear you enjoyed so many aspects of your stay. I'm quite happy you found your room to be spotless and you enjoyed the complimentary breakfast in the morning. Thank you for your recommendation and the 5 Green Dot rating! Sincerely, Seth B. More 

rochester,ny
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2015

This is a lovely hotel with plenty of parking, at no charge, make your own breakfast with good beds and very roomy rooms. Non-smoking! clean every where. I stayed here the second night i was in Watertown after my terrible night at the Ramada. I would like a better shower head and lower cost, but you do get what you... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear MCL911, Thank you for your review and the 5 Green Dot rating. I'm thrilled you chose to stay here after a particularly bad night at another local hotel. I'm happy you enjoyed your room and the complimentary breakfast buffet! We would love to become your " go to" spot whenever you're in Watertown, NY Sincerely, Seth B. More 

Canada
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed July 8, 2015

I had a jacuzzi room which is a nice treat. I enjoyed my stay. However to walk into my room and find a dirty kleenex on the floor was disappointing. More time needs to be spent making sure the rooms are truly clean. Breakfast comes with the room but the breakfast room was packed beyond usability both days. I had... More 

Was this review helpful? Yes 1
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear SGMCanada, Thank you for taking the time to complete your review and for the 4 Green Dot rating. I'm sorry that your stay was not 100% satisfactory. If you would like to discuss the cleanliness or breakfast issue you had during your stay feel free to contact me directly at the hotel. We hope to see you back for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

101 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
View from room (2)
Viewed
Room/suite (4)
Viewed
0:30
Videos (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (92)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (26)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (8)
Viewed
Dining (8)
Viewed
View from room (1)
Viewed
Other (28)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Watertown
0.1 mi away
Hilton Garden Inn Watertown/Thousand Islands
0.3 mi away
Hampton Inn Watertown
Hampton Inn Watertown
#3 of 16 in Watertown
4.5 of 5 stars 436 reviews
0.4 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#5 of 16 in Watertown
4.0 of 5 stars 209 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Fairfield Inn & Suites Watertown Thousand Islands
1.8 mi away
BEST WESTERN Watertown Fort Drum
0.3 mi away
Quality Inn and Suites
Quality Inn and Suites
#7 of 16 in Watertown
4.0 of 5 stars 162 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay