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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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1290 Arsenal Street, Suite 1, Suite 1, Watertown, NY 13601
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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315 Reviews from our TripAdvisor Community

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Traveler rating
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    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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  • All months
    (315)
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    (60)
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    (100)
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    (83)
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    (72)
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Cheektowaga, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

Hotel room was decently priced. Room was spotless!!! Staff upon arrival and check out were very friendly. There was also a decent selection of items available for breakfast. Would highly recommend staying here if you are in the area!

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rochester,ny
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a lovely hotel with plenty of parking, at no charge, make your own breakfast with good beds and very roomy rooms. Non-smoking! clean every where. I stayed here the second night i was in Watertown after my terrible night at the Ramada. I would like a better shower head and lower cost, but you do get what you... More 

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Canada
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a jacuzzi room which is a nice treat. I enjoyed my stay. However to walk into my room and find a dirty kleenex on the floor was disappointing. More time needs to be spent making sure the rooms are truly clean. Breakfast comes with the room but the breakfast room was packed beyond usability both days. I had... More 

Was this review helpful? Yes 1
Albany, NY
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I spent an overnight here on a weekend wildlife-viewing trip to the area. This was our fourth time staying at this property. The staff was happy, friendly and made sure all of our needs were met or exceeded. The room was fresh, clean, and well furnished. Breakfast now includes hot items on the menu, and even the... More 

Was this review helpful? Yes
Seth B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Tom W, Thank you very much for providing feedback and for the 5 Green Dot rating. I'm glad to hear you found your room to be clean and the service to be outstanding with all your needs being met. We hope to see you again for another outstanding visit! Sincerely, Seth B. More 

Lancaster, NY
Level Contributor
207 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I travel monthly and regularly encounter very friendly housekeeping staff everywhere we go. This was an exception. Of the 5 women we encountered during our stay, we only received a smile and greeting from 1. And I can almost understand why. The elevator is right in the middle off the great room and lobby area so they... More 

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Seth B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Eimac, Thank you very much for your feedback. I'm very sorry to hear you did not receive a friendly greeting when interacting with the staff. Unfortunately our hotel size does not warrant a service elevator. I am however glad to hear you enjoyed breakfast and were treated as a Platinum member should be with an upgrade! We hope to... More 

Hudson, Ohio
Level Contributor
14 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed a night here on our way back from Ottawa. Picked it primarilly because it was convenient and I had hotel points to use. This hotel turned out to be a particularly nice Holiday Inn Express. The management and staff clearly go over and above what the chain requires for the comfort of their guests. We would definitely stay... More 

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Seth B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Tony, Thank you very much for leaving a review and for the 4 Green Dot rating. I'm glad you choose to use your points to stay in our hotel and were surprised by the level of service you received. I hope you'll stay again if your ever in the area! Sincerely, Seth B. More 

Oshawa
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed June 18, 2015

Very nice hotel. Room was clean and mattress very comfortable. Perhaps the best included breakfast I have had in a hotel! Beautiful breakfast room with outside seating if you choose, with everything you could ask for. Staff was extremely efficient and friendly. Even supplied a discount card for the Texas Roadhouse just down the street. The hotel is just a... More 

Was this review helpful? Yes 1
Seth B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Firstovr, Thank you for leaving the review. I'm glad to hear you found the staff to be friendly. Thank you for the recommendation and I'm thrilled that you plan on staying again. Please don't hesitate to let us know what we can do to make that next visit even better. Sincerely, Seth B. p.s We still have more Texas... More 

Ottawa Canada
2 reviews
4 of 5 stars Reviewed June 3, 2015

Great service & friendly staff, better breakfast than I have had at other hotels.Really appreciated them letting us check in early, gave us a chance to rest between shopping trips. They accepted payment at par. We would stay again.

Was this review helpful? Yes
Seth B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear JPV, Thank you for taking the time to complete your review and for giving us a 4 Green Dot rating. I'm glad you enjoyed being able to check in early and being able to pay Canadian at par. Just an FYI for anyone reading this review it has to be Physical Cash and a full rate. We don't double... More 

Hamilton, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed May 27, 2015

This hotel was pretty good at meeting our expectations. Food was good, and they have 24/hr coffee/hot drinks. Rooms were clean and the staff were always accomodating and friendly. There is even a beautiful Gazeebo and firepit in between this hotel and the next. The mall is right around the corner, as are many restaurants within a short walk/drive. Although... More 

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Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Girlsweekendaway, Thank you for taking the time to review your stay and providing feedback. I'm very glad to read you found the staff to always be friendly and your rooms clean. I agree that both Singer's castle and Boldt Castle are an experience you will remember for a lifetime! We hope to see you soon for another visit! Sincerely,... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 30, 2015

The customer service is among the best! The room was spacious, comfortable, and well equipped. Swimming pool access, exercise room access, and breakfast were all free of charge. They even had a midday snack! The only thing that I disliked was the road noise. It didn't keep me awake, and I'm sure that I wouldn't have minded if I were... More 

Was this review helpful? Yes
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Leonard, Thank you for taking the time to write your review and for giving us a 5 Green Dot rating! I'm so glad you enjoyed so many aspects of your stay. All the staff appreciates the comments. If you do come to see us again please feel free to request a room on the plaza side as light sleepers... More 

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