Needed a place to stay in Watertown and found this new hotel which exceeded all of our expectations. Pluses: cookies and fruit at the front desk with kind hosts welcoming us Large clean room. Big bathroom filled with toiletries and big towels. Free breakfast included - items for all ages. Clean pool, sauna, small workout room. Never met a cranky... more

Easy check-in process. New hotel. Clean. Comfortable beds & pillows. Mini-fridge in room. Close to I-81. No pool. more

This is our third stay at the HI Express. It is a welcomed addition to Watertown lodging. Each time we visit home, we need a place to say and the other lodging in the area was really quite horrible. I will agree with other posters that it is a bit on the expensive side, but I would rather pay the... more

I stayed there with my son and his sports team. Our group booked over 10 rooms. Since it is a new hotel, it was surprising that ALL of our rooms were smoking rooms. We were assured they would get the smell out, but all of the rooms smelled of cigarettes and so did the elevators. Then the door leaked hydrolic... more

I thought that by staying in a newer hotel I would be sure to have a good experience. I was here on business and the staff was very rude. There is only one other hotel in this area that is newer and that hortel is the only one i would stay at. Rooms at this hotel were average at best.... more

Stayed 3 nights in king jacuzzi suite & loved every minute we were in the room. Clean, comfortable and spacious rooms were a real pleasure compared to any room we have ever been in with the same price range. Front desk staff was very helpful and friendly. Continental breakfast was in a large room off the lobby and was as... more

This is a very nice hotel and our only complaint is the inflated price. My wife and I paid $353.00 for a 2 night stay and that included AAA discount. Again, very nice room, good service, decent amenities, but not worth what we paid. We probably will not stay there again if there are other decent and more reasonably priced... more

We stayed at this hotel for one night in July. It was a very nice, new hotel. I agree with the other poster and also think it was a bit pricey for the area. We paid $158.48 for one night, which was the AARP rate. We had to reserve two rooms. Rooms were decorated very nice and the beds were... more

Nice room, however at $349.00 Canadian for two nights, I expected a bit more. For our second night, the washroom supplies and room cups (would nice to be glasses) were not replaced. We found this to be much too expensive for what the hotel offers. more