We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairfield Inn & Suites Watertown Thousand Islands

Certificate of Excellence
2.5 of 5
Hotel website
Hotel deals
Hotel packages
250 Commerce Park Drive, Watertown, NY 13601
Special Offer
Book early and save 20%!
Book on
TripAdvisor
Trusted partner. We work with Fairfield Inn to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Fairfield Inn & Suites Watertown Thousand Islands
View Map
Add Photo Write a Review

216 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Syracuse, New York
Level Contributor
263 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

as a platinum member< I know Marriotts throughout the North East. This site was clean, well taken care of. Front desk at night was friendly and helpful. The day shift were far less engaging(not) including the breakfast staff on sat. almost indifferent.. not the usual friendliness.. The sunday breakfast attendant was very sweet, front desk indifferent!

Helpful?
Thank pierogyman
Andrea C, General Manager at Fairfield Inn & Suites Watertown Thousand Islands, responded to this review

Thank you for taking the time to review our hotel from your recent stay. We are glad that you had a great stay, but we fell short of providing you with excellent customer service. I will pass along the positive feedback as well as the information for training. I hope the next time you are in the area that you... More 

Kennesaw, Georgia
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This was my third stay in the last two years. Great hotel, still looks brand new. Crisp, clean, roomy, friendly staff, great housekeeping. Enjoyable lobby atmosphere to hang out and visit by the fire or at the computers. Very accommodating to any requests.

Helpful?
Thank Roger M
Florida, USA
Level Contributor
109 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on our annual trip to Florida. The front desk clerk, Juan, couldn't have been more accommodating. He made us feel like we were his favourite guests. Our room was spotlessly clean and welcoming. We look forward to our next visit to this hotel.

Helpful?
Thank CBYankee
Toronto, Canada
2 reviews
4 of 5 stars Reviewed December 28, 2015 via mobile

Everything was perfect initially. Great night staff specially front desk. Breakfast was almost perfect. Asked for bacon but server said nothing left which is understandable coz according to her no more stock. 30 mins later, bacons was served to other guest. I find it racial discrimination since we were asian-canadian. Server went straight to orher table/guest and whispered to let... More 

Helpful?
Thank JohnGuevarra
Coventry, United States
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed December 22, 2015 via mobile

The staff here are some of the friendliest hotel staff I have ever encountered. They are genuinely nice, helpful and always smiling. We were here to visit our son for the holidays. A beautiful Christmas tree sits in the lobby near the fireplace - a great treat for warming up after coming in from the cold. Breakfast was good, very... More 

Helpful?
Thank Leigh H
Newark, Ohio
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 15, 2015

Stayed here one night on our way to Canada. Our room was very clean, quiet and comfortable. Juan who checked us in was very professional and helpful. He even recommended a local restaurant when I inquired. I would definitely stay here again if passing through.

Helpful?
Thank Coya7
Burlington, Vermont
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 3, 2015 via mobile

This is my second stay at this hotel, my first being in December 2013, shortly after they opened, and since I arrived here for this visit, the staff has been friendly and accommodating. Juan checked me in, and he remembered my name! In fact, he remembers every single customer's name because he genuinely cares about the service he provides and... More 

Helpful?
1 Thank Meredith_Rae802
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 22, 2015

Stayed here Friday November, 20th through Sunday November 22nd. The hotel was nice and clean then room felt like no one had stayed there before us.. Clean and smelled so good! the front desk agents were absolutely a delight (even though we arrived and checked in at 1am) I called to let them know i would be there late and... More 

Helpful?
Thank Emily R
Chaumont, New York
1 review
5 of 5 stars Reviewed October 25, 2015

our experience was awesome the staff were very friendly and professional. The rooms smelled fresh and were nice and clean. The mattresses were awesome i actually had a great nights rest . we enjoyed the pool. we were a little upset that they had no hot-tubs but i would stay again breakfast had quite a variety though i don't usually... More 

Helpful?
Thank Barbara E
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 21, 2015 via mobile

Stayed here October 17th thru the 21st 2015. room 206, king bed microwave, coffee pot, small refrigerator, nice TV 42 inch.. check in was smooth. We got to the room pulled the comforter down and seen what look like 3 blood spots on the one side...... called the front desk asked to have someone remake the bed, which they did... More 

Helpful?
Thank egbig57
Andrea C, General Manager at Fairfield Inn & Suites Watertown Thousand Islands, responded to this review

Ernest B. Thank you for taking the time to review our hotel from your previous stay. We pride ourselves on our cleanliness and customer service. I sincerely apologize for falling short on both of those for you. Our head housekeeper herself came and replaced the sheets. The keycard issue we were not aware of, but would have been more than... More 

Questions? Get answers from hotel staff and past guests. Ask a question

65 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (34)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (11)
Viewed
Bathroom (4)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (11)
Viewed
Pool/beach area (1)
Viewed
Dining (4)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (8)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Watertown
0.4 mi away
Hilton Garden Inn Watertown/Thousand Islands
0.2 mi away
Hampton Inn Watertown
Hampton Inn Watertown
#3 of 16 in Watertown
4.5 of 5 stars 469 reviews
0.4 mi away
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Show Prices
Show Prices
Show Prices
0.3 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#5 of 16 in Watertown
4.5 of 5 stars 226 reviews
1.6 mi away
BEST WESTERN Watertown Fort Drum
0.8 mi away
Ramada Watertown
Ramada Watertown
#8 of 16 in Watertown
3.5 of 5 stars 736 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay