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Hilton Garden Inn Watertown/Thousand Islands

Certificate of Excellence
3.0 of 5
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1290 Arsenal Street, Suite 8, Watertown, NY 13601
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Hilton Garden Inn Watertown/Thousand Islands
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Ranked #2 of 16 Hotels in Watertown
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Anita S Milford, United States
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432 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (432)
  • Mar-May only
    (88)
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    (128)
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    (86)
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mississauga, Canada
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

not such a good hotel or stand to Canadian appeal would think about other hotels in the area which are better price a little high for what you get and the pool area way to small for a hotel this seize

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Milford, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and myself had never stayed in a reasonably priced hotel with this much class. the rooms were extremely clean (and I walk barefoot on all floors). fresh smell, super friendly and accommodating staff! Diner was delicious and not overly priced. Breakfast was made to order! as I was checking out, I read on one of the pamphlets they... More 

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Columbus, KS
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is one of the best hotels that we have ever stayed in. We were in town for our granddaughter's birth. The beds are super comfortable. We had a very nice room. The staff are extremely friendly and professional. The restaurant is excellent. Good variety of food, and every thing tasted great. Very convenient to shopping and amenities. And it... More 

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London, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We find this to be the best hotel in Watertown, NY. The location is very convenient off I81 and near all amenities. The value and quality of the restaurant is outstanding. Even if I didn't stay at this hotel, I would still eat there. It also has a great bar. The staff are very well trained and make you feel... More 

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We took the bed and breakfast package and was glad we did. Excellent breakfast. Had made to order omlettes, eggs, bacon sausage, pancakes. Waitresses were very friendly and helped us with directions and ideas. Toured the area for several days and asked questions of the staff. Jake was great! Enjoyed our stay and convenient to Alexandria Bay and the Thousand... More 

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Penfield, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here one night on our way back from Massawepie Scout camp. The quality of the building, staff, room, etc. kept me second guessing how much I booked the hotel for. We got a great rate ($108 total) and I kept thinking I made a mistake and there must be other charges to make the bill much higher- there... More 

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Rochester, New York
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 1 week ago

I was on the side of the hotel by the highway. Prepare to hear trucks downshifting all night. Staff offered water upon checkin which was nice. Did not eat here. There was something spilled in the drawer in the dresser under the TV that looked like it was dried cat vomit.

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Lititz
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had spent seven hours in car, just wanted to have dinner and crash. Jacob at front desk was friendly, accommodating, efficient. Room was clean, liked the adjustable bed. Walked across street for dinner. Pool and fitness center.

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Burlington
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a last minute business trip and didn't have time to book a stay before my 5 hour drive. My wife went on line and researched all of the area hotels in the area I needed to be. My requirements were in room internet access and a place to eat as I would be arriving later in the evening.... More 

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2 reviews
2 of 5 stars Reviewed 2 weeks ago

Extremely disappointed in Watertown HGI: I should begin by saying we have stayed at the Hilton Garden in Louisville, KY twice and were very impressed in every regard, but the Hilton Garden in Watertown was a huge disappointment. 1. Upon arrival we found the shower with lots of hair on the floor and walls and bathroom floor not clean. 2.... More 

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