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All 16 Watertown hotels

Hilton Garden Inn Watertown/Thousand Islands

3.0 of 5 Hotel   |   1290 Arsenal Street, Suite 8, Watertown, NY 13601
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Ranked #1 of 16 Hotels in Watertown
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
MW7722 Wayland, Massachusetts
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328 reviews from our community

Traveler rating
    224
    78
    19
    5
    2
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82
122
18
69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wayland, Massachusetts
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

As long as it's a new or renovated hilton garden inn it's always a consistent experience. We have stayed in these numerous times and and always count on a satisfactory stay. They are clean , convenient and in a good location for traveling through. We typically arrive later at night and leave early in the am. The room service is... More

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Rockville, Maryland
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hilton Garden Inn is our favorite chain of mid-level hotels. In the various hotels in this chain that we have stayed at we have found universally friendly staff members willing to go the extra mile to be of assistance. This hotel was no different. I called in advance to confirm an accessible room. There was not one available so we... More

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Llandudno, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel, and staff very pleasant. Nice rooms and beds very comfortable. Dinner was good, but decaf coffee was just warm, and even second try was no better. Breakfast ok service but slow, again not very lucky with coffee and even when we told waitress the second lot was still not hot.

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Hudson, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Everything was excellent - great food, service, and room! This is a perfect location for us when we travel back and forth to Canada. It's close to shopping, good restaurants, DD's, etc. It's half an hour to the border, so the Day 2 of our drive is much shorter. This is a great hotel and we've stayed here many times,... More

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Endicott, New York
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

On our last business trip to Watertown, we stayed at another chain but the rooms are getting a bit pricey so we choose this Hilton Garden Inn and were able to get a descent rate with discounts. It is super clean and up to date (about 3 years old). The lobby was most welcoming with its fall decor, and the... More

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Ottawa
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Friendly staff.  Great beds.  Quiet.  Hot hot tub.  Clean.  Hot water for showers.  They gave Nutregena products in the washroom. I love Nutregena. No comment on the restaurant although it smelled good.  We would stay here again and since it was a cross border shopping trip, we will.

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Aberdeen, Maryland
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

And thats what the traffic was doing ..... Was awakened by tractor trailer noise and other vehicles driving down a majot highway. Could not go to sleep ... I should have caught on , when I noticed two Pairs of Disposable Earplugs in the bathroom. After talking with the staff , I was ablt to move my room to the... More

Review collected in partnership with Hilton Garden Inn

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Portland, Oregon
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I will definitely stay here on my return visits to Watertown. The service from the front desk to housekeeping was friendly, helpful and professional. The room was so clean, comfortable, quiet and spacious. Our room was near the Interstate, however there is a note on the window that if you lock the window it will help alleviate the noise outside.... More

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Bloomfield, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

For around $100, I was able to stay at the Garden Inn and had a wonderful experience. The front desk staff was welcoming and expremely helpful. I was impressed with this hotel- it was clean, new, and everyone was very friendly. The room was quiet and had free wifi. The only downside was that there was no complementary breakfast in... More

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Buffalo, United States
1 review
3 of 5 stars Reviewed 1 week ago

Hotel doesn't offer complimentary breakfast buffet like other business travel hotels such as Hampton Inn or Holiday Inn Express. Given it is the same cost as the others, having to pay $10.95 more for a muffin and coffee is unacceptable.

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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
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