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Hilton Garden Inn Watertown/Thousand Islands

Certificate of Excellence
3.0 of 5
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1290 Arsenal Street, Suite 8, Watertown, NY 13601
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Hilton Garden Inn Watertown/Thousand Islands
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Ranked #2 of 16 Hotels in Watertown
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Karen C Sacramento
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435 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

We arrived from California and it was the only one of three Hilton hotels that would not give us a bereavement rate. We had to travel to syracuse and lakewood, new jersey for services also. It is a nice hotel with a nice bar.

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Massachusetts
Level Contributor
176 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a room on the side facing the shopping center which was clean and quiet. We decided to try the Great American Grill in the lobby since we could earn bonus points. We were pleasantly surprised with the service and quality of the food. I would definitely recommend eating here. Also, request a room facing the front of the... More 

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Syracuse, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Would stay here again. Comfortable, nice hotel. The front desk staff were friendly, and the facilities went beyond what other hotels of the same caliber might offer. We ate dinner at the hotel restaurant, which had both great service from our waiter Jasmine and very large servings. The $5 enchilada appetizer was both delicious and equally as large as our... More 

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mississauga, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

not such a good hotel or stand to Canadian appeal would think about other hotels in the area which are better price a little high for what you get and the pool area way to small for a hotel this seize

Review collected in partnership with Hilton Garden Inn

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Milford, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and myself had never stayed in a reasonably priced hotel with this much class. the rooms were extremely clean (and I walk barefoot on all floors). fresh smell, super friendly and accommodating staff! Diner was delicious and not overly priced. Breakfast was made to order! as I was checking out, I read on one of the pamphlets they... More 

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Columbus, KS
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best hotels that we have ever stayed in. We were in town for our granddaughter's birth. The beds are super comfortable. We had a very nice room. The staff are extremely friendly and professional. The restaurant is excellent. Good variety of food, and every thing tasted great. Very convenient to shopping and amenities. And it... More 

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London, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

We find this to be the best hotel in Watertown, NY. The location is very convenient off I81 and near all amenities. The value and quality of the restaurant is outstanding. Even if I didn't stay at this hotel, I would still eat there. It also has a great bar. The staff are very well trained and make you feel... More 

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We took the bed and breakfast package and was glad we did. Excellent breakfast. Had made to order omlettes, eggs, bacon sausage, pancakes. Waitresses were very friendly and helped us with directions and ideas. Toured the area for several days and asked questions of the staff. Jake was great! Enjoyed our stay and convenient to Alexandria Bay and the Thousand... More 

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Penfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here one night on our way back from Massawepie Scout camp. The quality of the building, staff, room, etc. kept me second guessing how much I booked the hotel for. We got a great rate ($108 total) and I kept thinking I made a mistake and there must be other charges to make the bill much higher- there... More 

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Rochester, New York
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was on the side of the hotel by the highway. Prepare to hear trucks downshifting all night. Staff offered water upon checkin which was nice. Did not eat here. There was something spilled in the drawer in the dresser under the TV that looked like it was dried cat vomit.

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