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BEST WESTERN Watertown Fort Drum

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300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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BEST WESTERN Watertown Fort Drum
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BEST WESTERN Watertown Fort Drum
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414 reviews from our community

Traveler rating
    105
    145
    95
    37
    32
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132
125
27
59
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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    (414)
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    (74)
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There are newer reviews for BEST WESTERN Watertown Fort Drum
See the most recent reviews
Toronto, Canada
Top Contributor
77 reviews 77 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 3, 2013

Visited Alexandria Bay in upstate New York to take the Thousand Islands boat cruise, decided to stay in Watertown 2 nites to take advantage of the shopping. The hotel itself is 3 -star at the most. Nothing rates more than 3 stars in the whole town. Watertown itself is not much of a tourist destination, unless you're into white water... More 

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our property. I am glad that you found our staff friendly and that you enjoyed the blueberry waffles. I apologize that our city doesn't have more to draw you interest. I too would love to have a Cheesecake Factory in Watertown. There are several places of interest within a 10 minute drive from... More 

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 3, 2013

We booked rooms for 2 nights in this BW hotel for the August (Sept 1, 2) long weekend in Watertown. When we arrived at our hotel room (19:00 hrs) we were informed our room was not ready yet (check-in was after 15:00hrs). When I asked when we should return for our rooms, I was told "I don't know". There were... More 

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for bringing your experience at our property to my attention. I apologize that you were not checked in to our hotel in a timely manner and that our staff seemed unsympathetic. We were experiencing some laundry issues which put us behind. This issue has been resolved. This in no way excuses the way you were treated or the... More 

Kansas City
2 reviews
5 of 5 stars Reviewed September 3, 2013

very helpful staff. Makes the stay worthwhile. I had a problem with my room door and they were extremely helpful in getting it corrected. Great breakfast. Nice amenities. Didn't get to use the pool, but it looked nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

One of the BEST! Thank you for making such a wonderful statement about our property. I am so happy that our staff took care of all of your needs and helped make your stay with us worthwhile. We look forward to seeing you in your next visit to Watertown. Please let me know if I can be of service when... More 

Holyoke, Massachusetts, United States
1 review
2 of 5 stars Reviewed September 2, 2013

I booked a weekend here many many months ago. As my check-in date approached, the rate went down about $40/night. I inquired about a rate reduction and never heard back from anyone. I should have flat out cancelled and rebooked. Shame on me. Upon check in, at 5:45pm mind you, I was told my room was not ready yet, that... More 

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our property. I am glad that you found our staff friendly but apologize that you were not happy with your stay. I would like to explain some of the items in your room or lack of items. Our property has been undergoing renovations for the past few years to make the necessary updates.... More 

Petawawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2013

We stayed at this Best Western on Saturday, 31 Aug 2013. I reserved two rooms, and explained that there would be 3 adults including one elderly and two small children. I asked for adjoining rooms, but if not rooms close to each other. We arrived at the hotel which is downtown Watertown, not a good area, at 4:30 and our... More 

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. I am sorry that you had such a negative experience at our property. I can assure you that our hotel is actually in a very safe part of town that is mainly residential. A number of our guests enjoy walking around the neighborhood to admire the old houses... More 

Watertown, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2013

TERRIBLE, the stay was terrible, the hotel was terrible, the staff was terrible etc etc Room outdated, hotel outdated, staff was NOT friendly, the service was terrible, the location was terrible, the breakfast area and food were terrible that we walked out and paid for our breakfast elsewhere.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay at our property. I apologize that you found everything about your stay "terrible". We strive to make every guest experience a positive one and I am sorry we have let you down. We have been making updates to our property over the past few years and will continue to work... More 

Leavenworth, KS
1 review
5 of 5 stars Reviewed September 1, 2013

I wish we could get this price at all of the hotels for us bikers as we would always stay at Best Western. You are suppose to be the "Hotel" for Harley Owners, yet most the time they never give us a deal.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. It is good to know that our Harley riders think of us as biker friendly. We enjoy have riders from both the US and Canada stay with us and try to make sure all of their needs are met. We look forward to seeing... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

The service provided by the Best Western Carriage House in Watertown, New York is always outstanding. The staff goes well above and beyond their duties to give the very best quality to their customers. The staff is very friendly, rooms are VERY clean, and the atmosphere within the hotel make you want to come back and stay here time and... More 

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Tim, Thank you for the wonderful review for our property. I am so pleased that our staff took good care of you and your family while you were with us. We strive to go above and beyond for all of our guests and I am glad that we succeeded with your stay. It is always a pleasure to have you... More 

Avon, NY, United States
1 review
5 of 5 stars Reviewed August 28, 2013

My husband and I were very happy with this hotel's accommodations. The beds are just scrumptious! There's a large flat screen TV with cable. The staff were all very helpful and pleasant. We would recommend this hotel to anyone. My favorite is the indoor pool. I was nice when the weather was bad, to be able to go swimming right... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Maria, Thank you so much for writing a review for our property. I am so pleased that you and your husband enjoyed your stay with us. I have heard people say they loved our beds, but “scrumptious” is great. It is good to know that our staff took care of you during your stay and that you were able to... More 

Colton, United States
1 review
3 of 5 stars Reviewed August 26, 2013

This hotel was over priced for the quality of the amenities. The beds were like concrete and the free breakfast and coffee was horrible and parking was inadequate. The hotel staff however was very friendly and helpful. I don't think that I would stay here again but would definitely visit the lounge/restaurant. The service was fantastic and the live music... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking time to write a review about your recent stay at our property. I am glad that you found our staff friendly and enjoyed the restaurant. I apologize that the rest of your stay did not meet your expectations. Updating our beds is on the schedule as part of the renovations that we have been doing for... More 

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