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All 16 Watertown hotels

BEST WESTERN Watertown Fort Drum

2.5 of 5 Hotel   |   300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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Ranked #6 of 16 Hotels in Watertown
A recent review
5 of 5 stars Reviewed December 1, 2014
Roland L Napanee, Canada
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402 reviews from our community

Traveler rating
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    144
    92
    35
    31
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124
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Watertown Fort Drum
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Napanee, Canada
1 review
5 of 5 stars Reviewed December 1, 2014

There has never been a problem, probably have visited this location for the past 4-5 years, always been happy with our stay. The location is basically local to shopping, relatively large parking area and access to hotel is good.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your taking the time to tell us about your recent stay with us. It is very nice to hear that you have never had a problem in the several years that you have been staying with us. We look forward to taking care of you for many more years and look forward to seeing you again soon.... More 

Gatineau, Canada
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 30, 2014

If you need to go shopping in Watertown or just visit, this hotel is very accomadating to any of your needs. Very clean, god food, nice relation with staff, and the price is right. Right downtown and worth while visiting the historic of the town.

Was this review helpful? Yes 2
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing your recent experience at our hotel. I am glad that you enjoyed your stay and that our staff took great care of you during your stay. We look forward to seeing you on your next trip to the States. Jeri Fedora General Manager More 

Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2014

As usual, it was a pleasurable experience to stay. Room was very clean and not worn. Staff there are the biggest asset of the place. All are incredibly friendly and helpful. Stayed there meny times and as I said no surprises. Just a good comfortable experience. We will be back.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing such a great review about our staff. I agree that they are a huge asset to our property and I am glad that they always take such good care of you. I hope you found some great Black Friday deals and hope to see you for our after Christmas sales. Jeri Fedora General Manager More 

Whitby, Ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 19, 2014

In terms of bang for your buck, this hotel is an excellent choice. The hotel is located in historic downtown area. The staff are super friendly and helpful. This was my second stay at this hotel. The breakfast is good and plentiful. The lobby is quite nice, but the rooms are a bit tired and dated. The hotel is clean... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our hotel. I am glad that our staff took good care of you and that you enjoyed our breakfast. I wanted to let you know that we are currently renovating our guest bathrooms and hope to have them completed around the first of the year. We would be happy to reserve one of... More 

Ottawa, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 16, 2014

This is our second time staying at this location. First time we stayed in the King suite room (Very nice). This time we stayed in the jacuzzi room. Small overview of room: This is a two level room accessible by a spiral stairway. Jacuzzi, Fridge, Microwave, small sink, Coffee maker, Sofa, table with two chairs and television are on the... More 

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent visit to our hotel. I am glad that you enjoyed your previous stay with us and we look forward to seeing you on your next visit. I am sorry that you were not hap[y with our Jacuzzi suite. We are currently in the process of renovating our... More 

Ameliasburg
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2014

Nice clean updated hotel, great staff, excellent breakast, free parking. Downtown location. bathroom a touch small but nicely decorated. front desk offers free dvd rental.Close to shopping and downtown. excellent value overall.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a survey about your recent stay with us. I am so glad that our staff took great care of you and that you were able to enjoy some of the many amenities that we offer our guests including our breakfast and DVD library. We look forward to seeing you on your next visit to Watertown. Jeri... More 

Arnprior, Canada
1 review
4 of 5 stars Reviewed November 13, 2014

The breakfast is excellent and the staff are wonderful! The rooms are updated well. Free parking is good and there is lots of it! I have stayed with my friends, family and as a couple...it is nice for all.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for the wonderful review of our hotel. It is so nice to hear that you think our staff is excellent. I am glad that they always take such great care of you. If I can ever be of assistance during one of your stays please do not hesitate to let me know. Jeri Fedora General Manager 315-782-8000 jfedora@visions-hotels.com More 

Western New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 12, 2014

My daughter had her wedding reception here and mostly all of the wedding guests stayed overnight! Fantastic place for this kind of an event. Banquet room, hotel rooms and great bar all under one roof!

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. It was our pleasure to be a part of your daughter’s wedding. I am glad that the many services and amenities that we offer made things convenient for you and your guests. If we can be of any assistance with a future event please let us know. Jeri... More 

Ottawa, Canada
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 11, 2014

Considering the other hotels around, this hotel was of excellent value. Our bed was very comfortable and the room clean. We were amazed at the size of the tv in our room. The staff were all very friendly. The breakfast buffet had quite a selection. I was really impressed with the guest services - you can borrow movies to rent,... More 

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our hotel. I am so glad that you were able to take advantage of the many amenities that we offer our guests. Our goal is to go above and beyond to make our guests comfortable during their stay with us. It is also nice to hear that you found our hotel lean and... More 

Phoenix, NY, United States
1 review
2 of 5 stars Reviewed November 11, 2014

I would NOT recommend this hotel to anyone. If you want any heat especially this winter look for another place. Had 2 different rooms and both had no heat even when I turned it up to high. Used the blankets from the 2nd bed to stay warm for the 2 nights I was there. Pathetic!

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am truly sorry for the misery you experienced during your stay. Unfortunately one of our boilers went down sometime Friday night affecting the heat supply to several of our guest rooms. We did repair the problem as quickly as possible on Saturday which... More 

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Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#6 Business Hotel in Watertown

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