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BEST WESTERN Watertown Fort Drum

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300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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BEST WESTERN Watertown Fort Drum
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BEST WESTERN Watertown Fort Drum
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416 reviews from our community

Traveler rating
    105
    146
    96
    37
    32
See reviews for
134
125
27
59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (416)
  • Mar-May only
    (76)
  • Jun-Aug only
    (125)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (74)
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There are newer reviews for BEST WESTERN Watertown Fort Drum
See the most recent reviews
Ottawa, Ontario
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 23, 2015

We stayed at the hotel for my son's hockey tournament and were impressed with the friendly staff. The hotel was undergoing renovations so their was dust and construction materials all over a big dumpster in the parking lot. The snow was not removed from the parking but there was still plenty of parking. The rooms were large and modern but... More 

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We strive to make every guest experience a positive one and I am truly sorry that we let you down. I am glad that you enjoyed our complimentary breakfast and found our staff friendly. I apologize that more care and attention were not given... More 

Ravenna, Ohio
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 19, 2015

I have stayed at this specific hotel for the past 20 years on business. I make it a point to stay here once a year. It feels like my home away from home. The staff go above and beyond to make you comfy. The rooms are always very clean. This is an older hotel but they keep it updated nicely.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing such a wonderful review of our property. Reading this was a great way to start my Monday. I am so glad that our staff always take such great care of you and that you consider us your home away from home. We look forward to seeing you on your next visit and are very happy to... More 

Ottawa, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 13, 2015

We just spent a weekend there with my son's hockey tournament. It was cold. We had a suite and there was NO heat in the bedroom with the king size bed. While most of my friends were given space heaters, we were given a couple extra duvets. The next morning, I asked when we would have heat and they were... More 

Was this review helpful? Yes 2
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am truly sorry that you your experience at our hotel was so negative. We strive to make every guest experience a positive and I am sorry that we failed you. We were having some issues with our boiler which in turn affected some... More 

Bridgeport
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2015

My stay ay this location was for business. The young woman that assisted me in the check-in process was polite and engaging. She didn't seem to mind having a conversation with me while I rambled on about being on the road 3 or 4 nights every other week. She actually took notice and offered some advice on how they would... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing your recent experience at our hotel. I am so glad that our staff took such great care of you and that you will be staying with us on a regular basis. If there is ever anything that you need during your stays or if you ever have any issues please let me or a member of... More 

Gananoque Ontario, Canada
2 reviews
5 of 5 stars Reviewed January 7, 2015

We stay at this Hotel often and enjoy both the facilities and the staff. The location is good, the parking excellent and staff are friendly and extremely courteous. The breakfast is okay but I would prefer a restaurant style meal but otherwise the food is good. The Lounge is good with food available most times.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am so glad that your group rang in the New Year with us. We are always happy to have you with us and look forward to seeing you on your next visit. We also look forward to having everyone back with us next... More 

Peterborough, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2015

As long as you don't look forward to a great free breakfast you'll enjoy your stay. The hot breakfast was not very hot, the bacon was so salty we couldn't eat it, only one very slow 2slice toaster made for an extremely long line of unhappy guests. Small things that can be easily be rectified. Other than that we had... More 

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am glad that you enjoyed your stay but apologize for the breakfast not being up to standards. We do currently have two toasters for our guests and I have talked to our breakfast attendant about checking the food temperature throughout breakfast to make... More 

ottawa
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2014 via mobile

This is where you want to stay but only if you are looking for great value, clean rooms, reliable service, friendly front desk staff and a very substantial breakfast with. Your reservation. We stayed here for our American thanksgiving/ Black friday shopping. The Hotel is in the heart of the downtown, it is quiet, and we felt like we were... More 

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing such a wonderful review about your recent stay with us. I am so glad that your stay with us was so enjoyable and that you were able to take advantage of some of the many amenities we offer our guests. I am especially glad that our staff made you feel like family. This is one of... More 

Edmonton, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2014

Stayed at the Best western Watertown, located in Downtown. Easy find restaurants. Travelled with husband and kids. Staff is excellent. The room was clean and comfortable. The bathroom was clean. And the heater worked excellent.

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our property. I am glad that you found our hotel clean and comfortable and that our staff took good care of you during your stay. We look forward to seeing you again on your next visit to the States. Jeri Fedora General Manager More 

kingston
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 8, 2014

check in was very good. was asked floor preferred. also chose a dvd to watch in room as they have player in room. nice touch.the heater was not good at all. noisy. hot , then cold. tub stopper did not work had to jam face cloth in the drain. no info binder to check on hotel services. breakfast sub par

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. I am glad that your check in process was smooth and that you enjoyed our DVD library. I do apologize for the issues that you encountered in the room. I have our housekeeping and maintenance staff checking all rooms to ensure that everything is working properly so that... More 

Portland, Oregon, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014

We visited our daughter over Thanksgiving. She lives within walking distance of our motel. Great motel, excellent location within walking distance around downtown Watertown. Double beds were just fine, I usually prefer queen size as I am 6' 4" tall but wife and I slept just fine. Free breakfast met our needs. Wish we would have had more time to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing you recent experience at our hotel. I hope you had a wonderful Thanksgiving with your daughter. We do have rooms with king sized beds and suites available depending on your needs. We look forward to seeing you on your next visit. Jeri Fedora General Manager More 

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