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BEST WESTERN Watertown Fort Drum

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300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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BEST WESTERN Watertown Fort Drum
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530 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel ! Free breakfast is amazing with plenty of choice. The kids loved the pool and sauna. The pool temperature was cooler then normal but the hotel offered to reduce our bill by half over and above compensated for! Close to the mall and restaurants.. Will definitely return....

Helpful?
Thank jsf_blondie
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for recent stay at BW Watertown Fort Drum, we appreciate your business as well as your positive review. We are pleased that you enjoyed your stay and that you will be returning, Thank You More 

Verona, Canada
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Front desk staff is very friendly and helpful. They remember your name before you give it to them if this is your second visit. Very impressive. You are greeted every time you pass the front desk. The breakfast staff is wonderful and make you feel very welcome. There is a good selection and its not the same meat 2 days... More 

Review collected in partnership with Best Western

Helpful?
Thank donlin2015
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay at Best Western, the staff goes above and beyond to try and make this everyone`s home away from home. We appreciate the positive feedback, and we hope to see you again soon. More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I recently stated at this hotel for 4 nights on a business trip. From the momenti arrived I was more than pleased with my choice. The hotel is clean, the staff super-friendly and attentive and the accomodarions and room were perfect. On day 2 I met a from desk staff Member named Allison, who went above and beyond for me.... More 

Helpful?
Thank Alex A
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay at Best Western, your positive review is very appreciated. Allison is one of our most valuable employees and I am so glad to hear of your experience here at the Hotel. We strive for excellent customer satisfaction and when we meet those goals I love to share this with the staff. Thank You More 

ballston spa
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Great location to downtown and pet friendly. Rooms are clean and quiet. Nice breakfast too, the dining area is quite large and clean. The staff were very friendly and made our stay enjoyable. Nice having our pet with us too.

Helpful?
Thank Lisa2365
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay at Best Western, we appreciate your business and the positive feedback. We love to hear the positive and I will be sure to share this with all the employees. Thank You again. More 

Portage, IN
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is one of the best equipped Best Westerns I've ever stayed in. Indoor halls, plus attached restaurant and meeting rooms. Restaurant was very good. Area was very nice (although I arrived and left in the dark). I would stay here again.

Review collected in partnership with Best Western

Helpful?
Thank joerazz1028
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for choosing Best Western for your recent stay in Watertown. We appreciate your positive feedback as well as your business. We are proud of our staff and are facilities. Hope to see you again soon. More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Helpful and Friendly staff especially Shaķira. The have a bar and entertainment on weekends and although we did not attend this time but they usually have good musicians. Breakfast buffet was cold and dry and coffee was cold too.

Helpful?
Thank michelcI2822RQ
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time out to write a positive review on the Best Western, we are proud of our facility and it shows in are customer service. Shakira is a true gen here and we appreciate her very much.. More 

Gatineau, Canada
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The desk clerks are very polite welcoming .They do everything to make your stay enjoyable and confertabale. They also have an indoor pool for your enjoyment. When you stay you also have breakfast included and at night during the weekend they have a band to dance with in their Bar

Helpful?
Thank Richard S
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay at Best Western Watertown, we appreciate the positive feedback as well as your business. We do enjoy our customers and all of are staff are here to make ones stay more enjoyable. More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I recommend Best Western their staff makes you feel welcome and home. Rooms are exceptionally clean and very comfortable. They accept dogs. Parking is excellent. WIFI is very good. Breakfast is also very good. Have stayed at this hotel and enjoyed every stay and so have my four legged

Review collected in partnership with Best Western

Helpful?
Thank Kirsten A
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank You so much for your kind words, we appreciate your business and your review. The staff here at BW is very good and we appreciate all are customers. We hope to see you again soon. More 

watertown, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Best Western hotel in Watertown is the best hotel in town. I really enjoy staying in this hotel. it is in the heart of the city and walking distance to YMCA and many other eating places. There are many places to do Yoga and various shopping. This hotel is very close to the Mall in Watertown. Employees are very helpful... More 

Review collected in partnership with Best Western

Helpful?
Thank Rugmani K
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay at Best Western in Watertown, we appreciate all your nice comments. There are so many Hotels to stay at here and we strive for customer satisfaction to keep our guests coming back. More 

haddon heights,n.j., United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stay at this hotel every month to spend time with my six year old son. They make it feel like home away from home. The staff is very helpful with anything we need. In the past if I had any problems they were addressed immediately. I will continue to bring my family here every month.

Review collected in partnership with Best Western

Helpful?
Thank Bradley Z
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Dear Bradley Thank you so much for your recent review, we value your business and are glad that you chose are Hotel to keep coming back to. The staff here at BW do go above and beyond for customer service and we aim to keep doing so. I look forward to meeting you and your son. Thank You More 

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