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BEST WESTERN Watertown Fort Drum

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300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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1 room 1 guest
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BEST WESTERN Watertown Fort Drum
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482 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (482)
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waterloo, Canada
4 of 5 stars Reviewed yesterday NEW

Not as nice as the Kingston Ontario Fireside Inn (also Best Western)-where we spent the 2 previous nights - so I guess you could say we were spoiled. Other than the elevator, which was past it's "best before date" (service company could not replace the 3rd floor call button?) the facility appeared well maintained and the staff, although possibly over-worked,... More 

Review collected in partnership with Best Western

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Maine
1 review
2 of 5 stars Reviewed 4 days ago NEW

We checked in on a Sunday for a 4 day stay, toilet in our room was plugged, reported at 4pm on Sunday not fixed until 9am Mon with little to no communication from the staff what was happening!! We were told we would get some credit or compensation - did not get that a check out either. One day our... More 

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Cornwall, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

great over night stay with my family of 4. Double beds seemed on the small side but very comfortable. The location is in the older downtown area, away from most of the other hotels which gave us the opportunity to see that picturesque part of town and is only a 5 minute drive from the commercial strip and highway. Complimentary... More 

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1 review
3 of 5 stars Reviewed 1 week ago

We stayed the night while passing through. We were not disappointed.Friendly staff, nice and clean lobby and guess rooms appropriately priced. Just a few minutes from the heart of the shopping district but a little off the beaten path.

Review collected in partnership with Best Western

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Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect place to be, not to expensive in downtown watertown, about 5 mins car ride to the salmon mall, inside pool, and awesome hot breakfast free in the morning!! The mexicain restaurant inside the hotel had just open while we were there, so service was still slow... But they were new to the business

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Whitby, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in August 2015, we were very pleased with the hotel and the staff. Bedrooms were a little outdated and air conditioning was a bit loud, but it was really clean, beds were very comfortable, bathrooms were newly renovated and and indoor pool was awesome. Free wi-fi, free hot breakfast, free dvd rentals. We didn't walk much around town... More 

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Owego, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The room was very clean, bed very comfortable. Front end staff was excellent and helped us keep our trip running smoothly. Building is aged but it is very well maintained. Did not use many of the amenities but when looking them over seemed very nice. Would recommend this to anyone needs a great nights at a good rate.

Review collected in partnership with Best Western

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Albany, United States
1 review
2 of 5 stars Reviewed 1 week ago

It was great to stay with our large dog. I did not realize we would be staying in the Lower leve with other dogs and cats alsol. The lower level needed some serious renovations. The area smelled of animals and the carpet was very dirty. They do charge a minimal $15 dollars extra for allowing your pet to stay with... More 

Review collected in partnership with Best Western

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Essington
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I never in my life had an experience with a Best Western as i did in Watertown, NY. Linen wasn't changed and nasty with a odor, The room was too small especially the bathroom. The sink area was so small i could even put all my toiletries on the sink! The breakfast area was so nasty and dirty i lost... More 

Review collected in partnership with Best Western

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jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am truly sorry that you did not enjoy your stay our hotel. We take great pride in the care and cleanliness that we provide our guests. It is possible that a room was erroneously marked clean in our system. Our team would have... More 

Ottawa
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The only hotel we will stay in when we are in this area. Staff are always friendly and helpful. Room is very clean and has all the amenities (coffee maker, fridge, hair dryer....). Really like the fact that there is coffee in the lobby 24 hrs. Hotel is close to town center. Good breakfast selection. We're planning a getaway next... More 

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jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for amazing review. We are proud to be your hotel of choice in Watertown. I am very happy that our staff take good care of you and that your room is always clean and comfortable. We look forward to seeing you next month. Jeri Fedora General Manager More 

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