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All 16 Watertown hotels

BEST WESTERN Watertown Fort Drum

2.5 of 5 Hotel   |   300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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59%
Ranked #7 of 16 Hotels in Watertown
A recent review
5 of 5 stars reviewed 2 days ago
Sharon O Pembroke
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353 reviews from our community

Traveler rating
    81
    124
    85
    33
    30
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115
102
22
53
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Pembroke
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Staff was so friendly and helpful during check in and out. They let us park our bikes right out front in a bright area. Nice to know there are still people out there that go the extra to help. Hotel was clean and quiet, just kind of hard to find.

Review collected in partnership with Best Western

Was this review helpful? Yes
Toronto, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We spent a weekend there for shopping in Watertown. I got this hotel on Priceline and was concerned with some of the reviews but EVERYTHING was great. Rooms clean, beds very comfortable, staff exceptional. I stay in lots of hotels all over the world and this was very good. The breakfast buffet was good, even though I'm not a breakfast... More

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Ottawa
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent the night at the hotel over the weekend while shopping in Watertown. People are right - you can easily drive by and miss it. Check in was easy. Front desk clerk was very nice and helpful. We stayed on the third floor. Although the hallway smelled like kitty litter, fortunately the room didn't. The room was fine. Was... More

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. I am glad that our staff was helpful and that you were able to find a great deal on Hotwire. We are in the process of remodeling our guest bathrooms and hope to have them finished this winter. I hope that you will continue to stay with us... More

Napanee, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I often stay at the Carriage House in Watertown for a night or two to shop and relax. It's consistently good although the sauna in the men's dressing room is almost always broken. The breakfast is good although not nearly as good as before the recent sale of the Hotel. The same holds true for the restaurant/... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to let us know how your recent stay at our property was. I am glad that you enjoy staying with us when you visit Watertown. I apologize for the issues we have been experiencing with our sauna. I think we have finally discovered the issue and have ordered the part to hopefully get this... More

Methuen, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Watertown Best Western over the Labor Day weekend. The front desk staff were friendly and welcoming. Our room (suite) was clean and decorated in contemporary style. Pet friendly. We will definitely stay at the hotel again.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us. It is very nice to hear that our staff was welcoming and that you enjoyed your room. I am so glad that you will be staying with us your future visits to Watertown. We look forward to seeing you soon. Jeri Fedora General Manager More

garden city, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I ONLY use BW due to its location to Summit Village where I visit a relative. BW has not, and probably will never, address its room service understaffing (and under functioning infrastructure) problem when BW has full occupany (no matter the event: weddings, State Fair, tourism). No room service Saturday morning (beds not made, room not serviced by 3 pm... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to share your recent experiences at our hotel. I am truly sorry that our staffing issues had a negative effect on the overall experience you have had our property during your last couple of stays with us. I hope that you will give us the opportunity to give you a superior guest experience on... More

Watertown, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very attentive staff, clean room and quiet. I was able to get considerable amount of work done in my room, which added to the experience. The hotel is located in an interesting section of town, close to historical buildings, music, local craftsmen,

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our property. I am so pleased that our staff took good care of you and that your room was clean and quiet allowing you to have a pleasant and productive stay. We look forward to seeing you on your next trip to Watertown. Jeri Fedora General Manager More

Ottawa, Canada
Top Contributor
57 reviews 57 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My mom and I stayed here overnight midweek on a local shopping trip. It was a good price compared to some of the other places near the big mall. What I liked was the super friendly service on check in. What I didn't like and I think this is a pet peeve for many is the shower didn't drain quite... More

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing the experiences of your recent stay at our hotel. I am glad that you found our staff friendly and the rooms to be clean and comfortable. I apologize for the tub drain and internet issues during your stay. We look forward to seeing you on your next shopping trip. Please let me know if I can... More

1 review
2 of 5 stars Reviewed 2 weeks ago

We usually like Best Western, but this place was not the usual. First, we couldn't check in at the 3pm check in time. While waiting with two young children they served others first for check in. I even said we had been waiting and the staff didn't even pretend to care. One of our rooms had wet carpet. The rooms... More

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I truly apologize for the lack of customer service that you received when you were attempting to check into our hotel. I also apologize for the condition you found your room in. This is not the experience we want any of our guests to... More

Montrose, Pennsylvania
Contributor
19 reviews 19 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was good. There were a few things that could have been better but not crucial. The internet was not working during our stay. The pool was extremely cloudy. We didn't get our wake up call, but used the alarm clock instead. The bed was extremely comfortable. The bathroom was small, but the shower was wonderful. I would stay... More

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing the experiences of your recent stay with us. I am glad that you found the bed comfortable and that you would stay with us again when you are in Watertown. I apologize for the issues that we were having with our internet and pool during your stay. We have been working closely with our suppliers to... More

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Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western

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