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All 16 Watertown hotels

BEST WESTERN Watertown Fort Drum

2.5 of 5 Hotel   |   300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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59%
Ranked #6 of 16 hotels in Watertown
A recent review
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  • Reviews (311)
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311 people have reviewed this hotel

Traveler rating
    72
    109
    73
    28
    29
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102
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • French first
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English first
Utah
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

we stayed in july 2014. it was affordable, clean, and the restaurant had great live music from local musicians and well above average food. Good breakfast and excellent staff. Good location and quiet sleep was enjoyed by all.

Was this review helpful? Yes
Muskegon, Michigan, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed here because we stayed here years ago. The place has not gotten better with age. The breakfast was disgusting! In the parking lot do not try to park and get out of you car if there is a car in the next space, just too tight! Much better facilities in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Regina, Saskatchewan, Canada
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our room was very large and clean and newly remodelled. The staff was friendly and the price reasonable. The hotel is close to everything. Our bed was comfy. The complimentary breakfast was good as were the cookies served each day.

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United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Amazing room (king suite) with all the amenities I could have asked for: comfy bed, large enough fridge for small meals, two TVs, etc. It was great! The breakfast here is impressive for a hotel. The pool is a small saltwater pool, which was nice. They seem to have a balcony for suntanning too, even though we went there at... More

Review collected in partnership with Best Western

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Toronto, Canada
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Leisure trip to Watertown: choose this Hotel we had used before. Upgrading of bathrooms with construction, but was handled quite well. Air conditioning needs some work. Front Desk staff assisted with special requests, baked cookies in evening. Mattress very soft. Breakfast buffet okay, could have been replenished a bit quicker. Welcoming Snacks provided for B.W. members. Pool was not warm,... More

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to share your recent experience at our hotel. I am glad that our staff took good care of you during your stay and that you enjoyed the snacks and cookies that we provide our guests. I apologize for the windows being left open in the pool. We have been training new staff to make... More

Vernon, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We arrived around 10:00 at night, the people at the front desk were very nice. The room was quite nice and clean. The beds were a very nice surprise, they were comfortable and there were plenty of pillows on the bed. The bathroom was a little sad but to be fair to the hotel they were in the process of... More

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our hotel. I am glad that you found our rooms clean, comfortable, and quiet. I do apologize for the issues you had with our internet. We do sometimes experience problems when the hotel is full do to the number of mobile devices that people are carrying, We are working with our provider to... More

Woodstock, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

This Best Western was very comfortable, though the room was a bit on the small side. The staff were exceptional, and the bed was very comfortable. I would recommend they upgrade the ramps so that one can use the luggage rack more easily. But the breakfast and cleanliness were very good. They even have a sauna, which was a delight.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am glad that you found our hotel to be clean and comfortable and that you were able to enjoy some of the many amenities that we offer our guests. It is especially nice to hear that our staff was exceptional. We look forward... More

Senior Contributor
46 reviews 46 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is close to downtown, the room was quite old, to be honest the whole hotel is old but the standard is ok, you get a great sleep, that's what it matters. The breakfast is complimentary and you get all the basic stuff but the choices are limited.

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to share some feedback about your recent stay at our property. I am glad that you slept well while you were with us. While we are an older property we have been making necessary updates each year. Last year we completed our guest room renovations and our working on our guest bathrooms this year.... More

Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I liked this BEST WESTERN Watertown Fort Drum. It's an older property, so they try harder to please. It was clean, quiet & comfortable. The staff were very friendly & helpful. Upon arrival we received a welcome bag of goodies, that was comparable to our best pick. The evening snacks were a plus also. Our room had all the amenities... More

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our hotel. It is nice to hear that you found our service and amenities to be better than one of our Plus hotels. I am glad that our staff took good care of you during your stay and that you found our rooms to be clean and comfortable. We look forward to having... More

Rochester
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

They have mold. They are located in a nice central place. Staff was very nice. However, they have mold in the stairwells. The lounge was not open. The free breakfast ran out of food 20 minutes early. The bathroom was so small I thought I was on Candid Camera.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. I am glad that you found our staff to be friendly and our location convenient to your needs. I apologize that your stay with us was only average. We strive to make every guest experience at our hotel a positive one and we are disappointed to have let... More

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Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Business Hotel in Watertown
Hotel Class
Number of rooms
160

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