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All 16 Watertown hotels

BEST WESTERN Watertown Fort Drum

2.5 of 5 Hotel   |   300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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Ranked #6 of 16 hotels in Watertown
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338 people have reviewed this hotel

Traveler rating
    78
    120
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    30
See reviews for
111
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51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Ottawa
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Spent a weekend at this hotel - hadn't been there in years. Very clean with VERY comfortable beds! Staff are very friendly. Breakfast buffet has a good assortment of choices. Checked all on line prices and then called the hotel who quoted a slightly higher rate. Negotiated a lower rate.

Was this review helpful? Yes 1
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a good value for money choice if you are in the Watertown area and a good central location for visiting the surrounding area such as Sacket's Harbour. Kept very clean by a hardworking staff, the rooms are in the process of updating and the décor is nice and the beds comfortable. All staff are well trained and friendly... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Canada
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a bit dated but is still quite nice. Rooms are well decorated, and well equipped. The room has a small fridge, small microwave and coffee maker. The bathroom is one of the smallest I have ever seen in a hotel, but it served the purpose.

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jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing your recent experience at our hotel. I am glad that you thought our hotel was nice and well equipped. I apologize for the size of the bathroom. We are currently in the process of renovating our guest bathrooms and hope to have this project completed before winter. While we are unable to make the rooms larger... More

Florence, Kentucky
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I stayed at the Best Western in Watertown at the beginning of August. The hotel is near historic downtown, a little bit off the highway but well worth the small drive. There are restaurants and local shops right within walking distance, as well as a nice restaurant and lounge on premises. The hotel staff were wonderful and... More

Was this review helpful? Yes 2
casselman, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay at this Hotel. Was conveniently located and easy to access. This hotel offers a restaurant which was very convenient. Good food and service. Service is excellent. Offers unique free movies to guests. Older hotel but very clean and well decorated.

Review collected in partnership with Best Western

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elliot lake, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

great stay only problem with all b w hotels is credit card deposit amount varies from 25 to 100 dollars for one night stay getting this money put back to account is not in a timely manner b w hotels need to address this issue

Review collected in partnership with Best Western

Was this review helpful? Yes 2
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a survey about your recent stay with us. I am glad that you had a great stay with us and apologize for any issues you may have had with your credit card and Best Westerns. Our hotel authorizes credit cards for the full amount of a guest’s stay only. If the guest... More

Stouffville
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not near enough staff at check in or even later in the day there was still a line up at the front desk with only 1 person on duty to cover it all. The rooms were nice and clean and some recent upgrades have brought this older hotel up to par. The breakfast area was huge and well presented with... More

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing the experiences of your recent stay at our hotel. I am glad that you enjoyed our breakfast and found our rooms to be clean and updated. I apologize for the difficulties you had locating our hotel and that the staffing problems that we have been experiencing affected your overall experience at our property. We hope to... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Good location, clean, internet is excellent, staff is friendly and helpful, breakfast is provided and price is affordable, especially if you can negotiate a special price for longer stays. The hotel was quite busy. The hotel also has a restaurant on site that serves excellent food.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for the great review of your recent stay with us. I am glad that you found our staff friendly, our facilities clean and that you enjoyed our breakfast and restaurant. We look forward on seeing you again soon and providing you with another great stay. Jeri Fedora General Manager More

San Pedro, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an older hotel that claims to have been "refurbished". The bathroom is small and constricted. The toilet is at an angle. There was missing tile behind the sink. The new wallpaper was already coming off. In another room they had papered over the phone jack. The beds, however, are very comfortable. There is a free breakfast that is... More

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am glad that our staff took good care of you but truly apologize that your were disappointed in your stay and do not feel that you could recommend us to travelers. I apologize for any miscommunication where are renovations are concerned. While our... More

Moncton, Canada
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Got a great deal on Priceline. The room was upgraded however the bathroom was poorly upgraded, for example they wallpapered over the tile. The bathroom was very functional. The parking spaces are very small and parking is very limited at the hotel. The breakfast was quite suitable and I would recommend this is a nice place to stay for family... More

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing your recent experience at our hotel. I am glad that you liked the updates that we have made to our rooms and enjoyed breakfast. I apologize for the bathroom not being up to par. We are currently working on updating these and hope to have the project finished soon. I can assure you that the bathroom... More

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Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Best Value Hotel in Watertown #5 Business Hotel in Watertown
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Number of rooms
160

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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