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BEST WESTERN Watertown Fort Drum

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300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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BEST WESTERN Watertown Fort Drum
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BEST WESTERN Watertown Fort Drum
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461 Reviews from our TripAdvisor Community

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Traveler rating
    120
    165
    103
    40
    33
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141
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • French first
  • German first
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  • All months
    (461)
  • Mar-May only
    (95)
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    (151)
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    (141)
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    (74)
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Ottawa, Canada
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel was clean and comfortable. Free wifi was good. The complimentary breakfast was just ok. I paid for the hotel with Air Miles for the King Suite. The room was pretty sparsely furnished. I don't think we would want to pay out of pocket for this facility. The person who checked us in was not the friendliest. Not rude,... More 

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Philadelphia, Pennsylvania
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked 2 rooms here for a weekend trip. We arrived late Friday night and checked in with Tim at the front desk. He was friendly and got us our rooms very quickly. Half of the group was still on the way so he allowed me to write down the names of the person who would be checking in so... More 

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5 of 5 stars Reviewed 3 days ago NEW

I definiitely enjoyed my stay at Best Western - Watertown. Treated very well and super comfortable beds. the evening cookies are a treat and a nice convenience having breakfast as part of the package.

Review collected in partnership with Best Western

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Chelmesford, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Checked in very late and was booked in a room next to the elevator. To our surprise we didn't hear it! Room beed and furnishings were quality. We enjoyed the variety of items on the breakfast buffet too! Hope to return again soon and hopefully earlier to swim in the pool. I would recommend hotel highly. The one drawback is... More 

Review collected in partnership with Best Western

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jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. I am very happy that you had a great experience. I am glad that you were able to get a good night's sleep and enjoyed our breakfast. One of the great advantages to our location is being able to take a leisurely walk and look at all of... More 

Combermere, Ontario, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

I usually like staying at Best Western Hotels. This is the second time I have stayed at the Best Western in Watertown. I highly recommend this hotel. Staff is friendly and very helpful. Rooms are clean,bathroom the same, good towels, beds are comfortable, no noise so you can sleep peacefully.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing such a great review and recommendation for our property. I am so happy that you have enjoyed your stays with us and that our rooms clean and our staff helpful. We look forward to seeing you on your next trip. Jeri Fedora General Manager More 

Aberdeen, United States
1 review
4 of 5 stars Reviewed 1 week ago

I have been staying in this hotel on my annual fishing trip tp Quebec for over 10 years, I have always found the hotel to be clean and the rooms comfortable. The Front Desk staff was friendly and helpful on this trip but the buffet breakfast left a lot to be desired. The scrambled egg and french toast serving tray... More 

Review collected in partnership with Best Western

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jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing the experiences you had during your recent stay. I am glad that our front desk staff took such great care of you and apologize for the less than ideal breakfast experience you had. We have been training new breakfast attendants and unfortunately haven't worked out all of the bugs. I am truly sorry for the negative... More 

Corpus Christi, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our third stay (2006 and 2010) but our first with children. You never notice the children's amenities until you NEED them! The complimentary DVD library was a true lifesaver as was the complimentary breakfast. It was a clean, comfortable, and historic way to visit for a family reunion. Thank you for everything! We'll be back!

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. I am very happy that you found our hotel clean and comfortable. I am also glad that you were able to take advantage of our DVD library. We look forward to seeing you for the next family reunion. Jeri Fedora General Manager More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

First of all it's hard to find, the carpet was dirty. And not overly quiet...like some drunk singing in the halls. It was quiet around the outside of hotel. I have only had the best of luck on the rest of my trip sooo...the pool was freezing, and the layout really odd. I mean I've stayed at worse.

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay. I am very sorry to hear that you did not enjoy your stay with us. We strive to make every guest experience a positive one and I am sorry that we let you down. It is unfortunate that being downtown, our hotel is a bit off... More 

Littz, PA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We found the hotel was centrally located and the staff was very friendly and helpful. The room was very clean and well appointed. Plenty of outlets, which was a welcome change from others we stayed in. Reception area very clean, and while we were a late check in there was still cookies and lemonade available.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing your recent experience at our Best Western. I am happy to hear that you found out hotel clean and that the staff took good care of you. I am sure the chocolate chip cookies helped make your stay excellent as we feel cookies make every experience better. We hope to see you again soon. Jeri Fedora... More 

Toronto, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel from June 30 to July 2, 2015. Decent place, friendly staff, clean rooms and good services, coffee machine in the lobby, and half an hour driving to Thousand Islands. There was a good variety of food for breakfast. No water heater at this time of the year at least. Overall, a trouble free stay.

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank your for your recent review of our hotel. I am gad that you had a trouble free stay. It is always nice to hear that our staff are friendly and that we provided you with a clean and comfortable stay. We look forward to seeing you again soon Jeri Fedora General Manager More 

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