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All 16 Watertown hotels

BEST WESTERN Watertown Fort Drum

2.5 of 5 Hotel   |   300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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Ranked #6 of 16 Hotels in Watertown
A recent review
4 of 5 stars reviewed 2 days ago
RSA-scout Ottawa
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376 reviews from our community

Traveler rating
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    135
    89
    33
    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Loated close to the semi-renovated town square, the hotel offers a welcome alternative to the shopping visit focussed other hotels. Wonderful town library is just across the street and the black river is near too. Rooms nicely renovated since last visit, more comfortable now and bathroom is really nice. Gym is more of an add-on and the pool area could... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our hotel. It is nice to hear that you enjoy our downtown area and have had the chance to explore a bit. We too feel there is much more to Watertown than the mall. I am glad that you liked the updates that we have made to our guest rooms since your last... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Best Western Fort Drum was terrific. We stayed two nights in a clean and comfortable room. The staff was friendly and efficient. The free breakfast included hot eggs and waffles and assorted cereals. We were very happy with our hotel choice and would not hesitate to return or recommend this hotel to others.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing your recent experience at our hotel. We are so pleased that you had a terrific stay with us. I am glad that you found our staff friendly and that you enjoyed our breakfast buffet. It is wonderful to hear that you will be back to stay with us in the future and that you will recommend... More

Belleville, Ontario
Contributor
19 reviews 19 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

For the price, you can't really complain. Good location downtown, we enjoyed seeing a different part of Watertown other than the mall area. Free wifi and breakfast were a nice touch as well. The bathroom in our room was a bit odd, an institutional style toilet sans tank and evidence of the old bathroom pre remodel (like green towel rack... More

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our property. I am glad that you discovered our hidden downtown area and that you enjoyed our breakfast. I do apologize for our breakfast attendant’s unprofessionalism and rest assured this behavior will be dealt with. I wanted to let you know that we are currently renovating our bathrooms which include getting rid of... More

Orleans
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked through hotwire and landed this hotel. Reviews were mixed so we did not know what to expect. The hotel is super old, the reception area is almost non-existing and really shabby looking, when we arrived, boxes everywhere and not a good first impression. But Check in was very quick and friendly, and we were super happy to arrive... More

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am glad that you were overall satisfied with your stay and that you plan on staying with us again in the future. I apologize for the boxes at the front desk. We accept packages for many of our guests and hold them at... More

Renfrew
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Good stay, rooms were clean and comfortable. Breakfast was good. Quiet location and close to shopping district. Staff was great upon check in and check out. Bathroom was small. Outside that the room was great.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for letting us know how your recent stay with us was. I am glad that our staff took good care of you during your stay and that you found our property to be clean and comfortable, We are in the process of renovating our guest bathrooms and while we can not make them larger we are trying to... More

Oromocto, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This place as hard to find, even using a GPS, but well worth it, Staff as very helpful with all questions, place was very clean, nice rooms and the deluxe hot breakfast was outstanding. well worth the price...

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. I am sorry that you had some difficulty finding us but am very happy to hear that it was worth the trouble. I am glad that our staff was helpful and that you enjoyed our breakfast. I hope now that you have found us we can count you... More

COBOURG
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The room was clean and the beds were good. The only problem was I think that there had been a dog in the room before - it had the smell of an animal and was very strong and not pleasant. I have been told that Best Westerns room are all animal friendly . I would recommend that they make some... More

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing your comments about your recent stay with us. I am glad that you found the room clean and comfortable but truly apologize that you had to deal with a pet odor during your stay. We do try to keep our travelers with pets in designated rooms but there are always a few that slip through the... More

Epsom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Good experience, as we have come to expect with Best Western. Central location, easy to find, nicely furnished room. On-board restaurant with suitable meal for tired travelers. Live music for those with more stamina.

Review collected in partnership with Best Western

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review. We are very pleased that you had a good experience at our hotel and we hope to see you on a future visit. Jeri Fedora General Manager More

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Quick, one night stay. Walked up to the receptionist, (Shakira? I think). Didn't make me feel like I was checking into a hotel. She made me feel like I was being welcomed into her house. Just what you want after a long day of driving. Friendly staff? Check Clean Rooms? Check Comfortable beds? Check. Flat screen TV with lots of... More

Was this review helpful? Yes 1
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for this review. I truly enjoyed reading it. Shakira is one of our superstars and this is exactly the type of experience we want all of our guests to have when they check in to our hotel. We hope to see you on many more visits to Watertown. Jeri Fedora General Manager More

Chappaqua, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We had a brief overnight stay on the way back from Ontario, Canada. The hotel front desk staff was friendly and helpful. We didn't have much expectation coming in, but the room was acceptable and there was breakfast included which was acceptable as well. The room was fine, clean with a flat screen TV. I would definitely stay again on... More

Was this review helpful? Yes
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am glad that you found our staff helpful and your room clean. I am sorry to hear that your stay with us was only acceptable. Please let us know what we could have done to make your stay with us more enjoyable. Jeri... More

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Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western

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