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All 16 Watertown hotels

Quality Inn and Suites

2.5 of 5 Hotel   |   1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
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Ranked #7 of 16 Hotels in Watertown
A recent review
4 of 5 stars reviewed 2 days ago
RayShimley Montreal, Canada
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138 reviews from our community

Traveler rating
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was completely satisfied with our stay at the Quality Inn & Suites in Watertown, NY. We were moving across the country and had a large truck and trailer and there was ample room to park our vehicle and it felt secure in the lot. The receptionist was very friendly and helpful (recommended a local pizza place for delivery when... More 

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Kingston, Canada
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stayed in this place a few years ago before it was taken over by the Quality Inn. It was literally the WORST place we ever stayed in! When our travel agent booked this place for us this week we were skeptical, to say the least, but we decided to give it a shot based on the decent reviews on... More 

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Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights in Dec. Older looking hotel. It has been updated quite a bit inside and is clean. The heat in our room the first night was not working properly. Talked to the manager, Matthew the next day. He refunded our points we used for the room and fixed the problem for the second night. Managers should take... More 

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1traviler, General Manager at Quality Inn and Suites, responded to this review

We are so glad you were pleased with our service. Thank you for giving us a second chance. Please give us a call anytime! More 

TO
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Yes there are more modern hotels in the area but if you're looking for a clean room at good price this place is for you. It does look a little worn and dated in some areas but I've stayed here twice and we were very comfortable. The continental breakfast is indicative of the price but still better than some of... More 

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1traviler, General Manager at Quality Inn and Suites, responded to this review

Thank you for your very honest review. We do appreciate the feedback, and are glad that you enjoyed your stay. We hope you will return! More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2014

After being thoroughly disgusted by the econo lodge we checked in here and had a fantastic weekend. Every staff member was kind and helpful. The rooms are clean and the beds are comfortable. I highly recommend. And for just $20 more than the econo lodge it is well worthwhile.

Was this review helpful? Yes
1traviler, General Manager at Quality Inn and Suites, responded to this review

We are so happy that we were able to save your night for you. It is always great when someone enjoys their stay. Please keep us in mind for your future hotel needs! More 

Toronto
Top Contributor
60 reviews 60 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 23, 2014

My friend and I stayed at this hotel on a stopover on a trip to the lower Hudson Valley. Check in was quick. There were carts for our luggage. In fact, the person at the desk brought it out to us. We were very pleased to be offered a glass of wine and some nachos at check in. It was... More 

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1traviler, General Manager at Quality Inn and Suites, responded to this review

Thanks for your review. We are very happy to hear that you had a nice trip, and we hope to see you again soon! More 

Ventura, California
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 23, 2014

I don't think I am overly picky when it comes to a hotel, but our particular room needed some upgrading. When the air conditioning was on it made the room feel like a sauna. The air conditioning (swamp cooler?) was also noisy. We didn't feel comfortable having a window open as we were on the ground floor, so we made... More 

Was this review helpful? Yes 1
1traviler, General Manager at Quality Inn and Suites, responded to this review

We are very sorry to hear that you did not enjoy your stay. We hope you have better luck in the future, and we will take your feedback into consideration. More 

Oswego, New York
1 review
4 of 5 stars Reviewed October 20, 2014

Very nice and quiet. Great showers plenty of hot water. comfortable beds. close to resturants of all price ranges. Very rlelaxing after a long day. For price you can't beat it. I would recomend it for families anyone to rest on long trip.

Was this review helpful? Yes
1traviler, General Manager at Quality Inn and Suites, responded to this review

Thanks for your great response. We are glad that you enjoyed your stay, and are thankful for your good recommendations. Hope to see you again soon! More 

Trois-Rivieres, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 17, 2014

I stayed at this hotel with my girlfriend on a shopping trip to Watertown. The location is perfect if it's what you wanna do! Close from a bunch of stores and several restaurants. The only cons are that the rooms are small and the walls are thins... We can easily hear the Tv from the other rooms and people talking... More 

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1traviler, General Manager at Quality Inn and Suites, responded to this review

We are sorry to hear that your stay was less than enjoyable. We are grateful for the feedback, and will take care of these issues for the future. More 

Cornwall, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 13, 2014

Front desk staff helpful and we were able to look at the rooms before we made our selection. We took a King room regular and found it spacious, clean although some what dated. Up dating would be nice. Breakfast available but typical of most hotels. Nice touch to have juice,coffee and fruit available during the day. Price of room was... More 

Was this review helpful? Yes
1traviler, General Manager at Quality Inn and Suites, responded to this review

We are glad that you enjoyed your stay. We update as much as possible, but we do try to keep the prices lower for our guests. Hope to see you again! More 

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Additional Information about Quality Inn and Suites

Address: 1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 95
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Also Known As:
Americas Best Value Hotel Watertown

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