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Quality Inn and Suites

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1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
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Best prices for: 1 room 1 guest
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152 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Uxbridge, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We didn't expect too much the price, but our stay was perfect in every way. The staff were especially friendly and helpful, the room quiet and clean, and the breakfast just right. We'll be going back, for sure!

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Laurel, Maryland, United States
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Was visiting a friend in town and knew I was arriving late so I thought I would try this Inn since I would not have much time to enjoy all the amenities. Arrived after 11:00 PM and they had my reservation and gave me a key and I was on my way. Brought my kit in thinking it would be... More 

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Ashland, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We booked online and upon check in realized the room was far away so asked for a closer one. Ann at the desk said "well it's not like it's 10 miles away" and "for what you paid, that's where it is". We thought it was very rude. The woman at the desk the next morning was very helpful.

Was this review helpful? Yes 1
Saint Paul, Minnesota
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After a long day of driving and searching for a hotel, we stumbled upon the Quality Inn. Good thing because the price was right- the room was surprisingly nice and they even had a nice breakfast in a very nice public area. The desk clerk was friendly and overall- especially for the price- this was well worth it. If we... More 

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1traviler, Director of Sales at Quality Inn and Suites, responded to this review

We're glad we were able to accommodate you. Thank you for choosing to stay with us. More 

Ottawa, Canada
Level Contributor
140 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed June 1, 2015

We almost chose to go elsewhere to save a few bucks but decided that was just not right. You have to reward good service with repeat business. And we couldn't have made a better choice. We showed up a little before check-in time but that was not an issue for them. Check-in was expeditious and friendly. The room provided was... More 

Was this review helpful? Yes 1
1traviler, Director of Sales at Quality Inn and Suites, responded to this review

Thank you for such a wonderful review. Make sure you ask about our new shopping discount card the next time you're in town. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

This hotel provides the best location if you want to move around the larger Watertown area. For 55 USD a night this place is a steal as the property is recently renovated, the staff is really friendly, the rooms are clean (the fixtures n lights are old style), and they provide coffee, juice, and popcorn 24 hours in the lobby.... More 

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1traviler, Director of Sales at Quality Inn and Suites, responded to this review

Thank you for taking the time to share your experience. We look forward to seeing you again. More 

Houma, Louisiana
1 review
3 of 5 stars Reviewed May 23, 2015

Hotel was clean, but could use some updating and interior decorating. Drapes worked, but did not hang properly and actually should be replaced. Staff was friendly and accommodating. Hotel grounds were poorly maintained. Decent accommodations for the price!

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1traviler, Director of Sales at Quality Inn and Suites, responded to this review

We are glad your overall stay was enjoyable. Thank you for taking the time to review and make suggestions. More 

Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 18, 2015

Hotel is conveniently located off the highway near restaurants and shopping. Room was clean, had all we we were looking for. Staff friendly and helpful. Breakfast was okay (probably can avoid the eggs but there's also waffles, bagels, toast, yogurt, cereal, etc) but very crowded. Not enough seats, it is served in the lobby. The all the time popcorn, coffee... More 

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1traviler, Director of Sales at Quality Inn and Suites, responded to this review

We are glad you enjoyed your stay. We are aware of the limited seating area for breakfast and have plans to improve it in the coming months. We hope to utilize our limited space more efficiently. More 

Toronto, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 26, 2015

We usually stay with a competitor when we travel to Watertown, but last year we were disappointed, so this year we decided to try here. It is an older place, but has been upgraded. Most important, it's clean & quiet. Breakfast was good, not set up for couples, but great to meet fellow guests. Was really surprised when the front... More 

Was this review helpful? Yes 2
1traviler, Director of Sales at Quality Inn and Suites, responded to this review

Thank you for your kind words. We look forward to seeing you again. More 

TWEED
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 17, 2015

First time coming home this way and first time at this hotel the staff is very friendly and accomodating. Cindy greeted us and made sure our room was good, The afternoon girl on the desk was very helpful as well It is very clean they have popcorn juice and coffee out all day.. The italian restaurant at the hotel was... More 

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1traviler, Director of Sales at Quality Inn and Suites, responded to this review

We have a number of regulars that stop here on the to and from Florida. We are glad you enjoyed your stay and hope you become a regular too. More 

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