We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn and Suites

Certificate of Excellence
Hotel website
Hotel deals
1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
Special Offer
Choice Privileges Points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Quality Inn and Suites
Professional photos View all
Browse nearby
Quality Inn and Suites
Quality Inn and Suites
Quality Inn and Suites
Add Photo Write a Review

157 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    50
    66
    25
    12
    4
See reviews for
31
72
12
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (157)
  • Mar-May only
    (36)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (19)
All months
Washington DC, District of Columbia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We made our reservation at this hotel because our first choice wasn't available the days we needed. We weren't expecting much but when we arrived we were pleasantly surprised. The staff was very friendly from the start. Our room was much bigger than we expected with lots of space to move around. The hotel is very well maintained and very... More 

Was this review helpful? Yes
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is just off 81 on Arsenal Street. This is a commercial road with lots of hotels, restaurants and shops.there was ample free parking. Our room had a king bed, desk with chair, comfy chair, small refrigerator, microwave and coffee maker. Coffee,tea,juice, fruit and popcorn are available in the breakfast room at all times. We requested an extra towel... More 

Was this review helpful? Yes 1
Canandaigua, New York
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice place to stay. Clean,friendly,close to shopping and eating. Great for the money. Breakfast included hot and cold, coffee,juices, fruit and donuts available all day. Definitely would stay here again.

Was this review helpful? Yes
Lafayette, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I arrived at the Quality Inn with a kitten in tow and a chihuahua to pick up from the local Animal Control. (My vehicle, dog and other personal belongings were stolen from Texas...ultimately recovered in upstate New York; hence the journey to NY.) That being said, also had my IDs and credit cards stolen as well. I am so grateful... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Our carpet was damp, as were the skimpy bath towels in our dreary room. The end of the trash-strewn parking lot was dark and creepy, and seemed to be a spot where men drank beer and smoked at night - just outside the windows of the rooms on that side of the hotel. The only good thing was that the... More 

Was this review helpful? Yes
Uxbridge, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We didn't expect too much the price, but our stay was perfect in every way. The staff were especially friendly and helpful, the room quiet and clean, and the breakfast just right. We'll be going back, for sure!

Was this review helpful? Yes
Laurel, Maryland, United States
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was visiting a friend in town and knew I was arriving late so I thought I would try this Inn since I would not have much time to enjoy all the amenities. Arrived after 11:00 PM and they had my reservation and gave me a key and I was on my way. Brought my kit in thinking it would be... More 

Was this review helpful? Yes
Ashland, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 18, 2015

We booked online and upon check in realized the room was far away so asked for a closer one. Ann at the desk said "well it's not like it's 10 miles away" and "for what you paid, that's where it is". We thought it was very rude. The woman at the desk the next morning was very helpful.

Was this review helpful? Yes 1
Saint Paul, Minnesota
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 3, 2015

After a long day of driving and searching for a hotel, we stumbled upon the Quality Inn. Good thing because the price was right- the room was surprisingly nice and they even had a nice breakfast in a very nice public area. The desk clerk was friendly and overall- especially for the price- this was well worth it. If we... More 

Was this review helpful? Yes
1traviler, Director of Sales at Quality Inn and Suites, responded to this review

We're glad we were able to accommodate you. Thank you for choosing to stay with us. More 

Ottawa, Canada
Level Contributor
140 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed June 1, 2015

We almost chose to go elsewhere to save a few bucks but decided that was just not right. You have to reward good service with repeat business. And we couldn't have made a better choice. We showed up a little before check-in time but that was not an issue for them. Check-in was expeditious and friendly. The room provided was... More 

Was this review helpful? Yes 1
1traviler, Director of Sales at Quality Inn and Suites, responded to this review

Thank you for such a wonderful review. Make sure you ask about our new shopping discount card the next time you're in town. More 

Questions? Get answers from hotel staff and past guests. Ask a question

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (7)
Viewed
Dining (4)
Viewed
Room/suite (10)
Viewed
Bathroom (1)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Watertown
0.1 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#5 of 16 in Watertown
4.0 of 5 stars 203 reviews
1.5 mi away
BEST WESTERN Watertown Fort Drum
0.3 mi away
Hilton Garden Inn Watertown/Thousand Islands
Show Prices
Show Prices
Show Prices
0.3 mi away
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
0.1 mi away
Hampton Inn Watertown
Hampton Inn Watertown
#3 of 16 in Watertown
4.5 of 5 stars 421 reviews
0.6 mi away
Ramada Watertown
Ramada Watertown
#8 of 16 in Watertown
3.5 of 5 stars 650 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay