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All 16 Watertown hotels

Quality Inn and Suites

2.5 of 5 Hotel   |   1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
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74%
Ranked #6 of 16 Hotels in Watertown
A recent review
3 of 5 stars reviewed 4 days ago
pstav Montreal, Canada
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128 reviews from our community

Traveler rating
    39
    55
    19
    12
    3
See reviews for
28
57
11
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This was definitely an interesting change for us as we usually stay at Hampton inn when visiting Watertown. Unfortunately that bar is just too high to match but you can tell the effort is there. The staff is super friendly...like above and beyond. The breakfast and breakfast area although a little too small is beautifully done. The fact that you... More

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ontario
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We didn't actually stay here but Cindy on the front desk was more than helpful in securing a room in the Quality inn in Lake Placid She was excelant to deal with when addressing our concerns in securing a room in Lake Placid

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Brampton, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good and clean place. reasonable price. great service and good breakfast. there is nothing more to say, except that if ever in the area, this is the hotel I definitely would use again and recommend to others

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Montreal, Canada
Top Contributor
57 reviews 57 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property is great for a get a way staff are friendly rooms are very clean! It however is not the typical Quality suites type property. Breakfast is what you would expect from a buffet breakfast nice variety. Overall a great place to stay close to all shopping and interstate.

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Ithaca, NY
Contributor
15 reviews 15 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was exceptionally busy, but the clerk was unusually kind and helpful when we pulled in with friends and two dogs late on a Friday evening during the Fourth of July weekend. They were full, but she immediately found an alternative handicap room for our friends when theirs turned out to be smokey. The rooms have been renovated and... More

Was this review helpful? Yes 1
1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you for your review. I am so glad to hear that you enjoyed your trip to the 1000 Islands. We are happy that we could settle that inconvenience for you. We hope to see you again soon. More

Cherry Hill, New Jersey
Contributor
20 reviews 20 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 17, 2014

Visiting my daughter to meet my new grand daughter. Since too many people already staying with her, we needed a clean, comfortable bed without spending a lot of money. Got a reasonable rate- the room was clean, bed was comfortable and free breakfast was good.

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1traviler, Owner at Quality Inn and Suites, responded to this review

I am happy to hear that you enjoyed your stay with us in Watertown. It always a happy occasion to welcome a new member into the family, and I am glad we could help you on that happy day. Hope to see you again soon. More

Chicago
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 12, 2014

The front desk staff was fantastic! We enjoyed our stay very much! The breakfast manager was very sweet. The breakfast was good also. Definitely worth the money. A great stop on the way to Canada. A neat restaurant is located next door.

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1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you very much with your review. We do pride ourselves for having a great staff; we are glad that we could serve you in a satisfactory manner. It is great that you were able to try out our Restaurante de Riccardo's, and we are glad you enjoyed your dinner experience. Hope to see you again soon. More

Smithfield, Kentucky
Top Contributor
81 reviews 81 reviews
57 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed August 10, 2014 via mobile

What a nice place. Check in and out was performed by delightful staff. Our room was very, very clean. I don't know, but my guess is it may have been recently refurbished? Carpet appeared new, nice wallpaper in the bathroom that wasn't "falling off the wall" and the tub seemed new. The vanity is a bit small, but there is... More

Was this review helpful? Yes 2
1traviler, Owner at Quality Inn and Suites, responded to this review

We're very happy that your check-in and check-out experiences were efficient and helpful for you. Yes, we have recently renovated, and we are glad that you appreciate the updates, and our quality towels. We apologize for the size of the breakfast area, it does bunch things up a bit when there are a lot of guests having breakfast at once.... More

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

Stayed one night on way to Canada, crossing less than hour's drive away. Clean, large room & bathroom; comfortable bed. Easily accessed wifi. Second floor room was quiet. Staff friendly & helpful. Large selection for motel breakfast--eggs & sausage better than average for motel. Would stay there again.

Was this review helpful? Yes 1
1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you for writing such a nice review about our hotel. We do try our best to make all of our customers feel welcome. We're glad that you enjoyed our breakfast, and hope to see you again soon. More

Ottawa, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 5, 2014

We stayed over the Canadian August long weekend. The hotel was sold out apparently. Even though we were on the main floor close to the lobby we didn't hear any noise that kept us awake. The staff were great & handling the customers very well. Check in was smooth around 8pm. The room was with 2 comfy double beds a... More

Was this review helpful? Yes 1
1traviler, Owner at Quality Inn and Suites, responded to this review

We are glad to hear that you enjoyed your stay. We do pride ourselves on taking noise complaints seriously to ensure that all of our guests enjoy their stay, even if every room is occupied. We are sorry to hear about the musty smell in your room, we have since taken care of the issue. We hope to see you... More

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Additional Information about Quality Inn and Suites

Address: 1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
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Also Known As:
Americas Best Value Hotel Watertown

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