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All 16 Watertown hotels

Quality Inn and Suites

2.5 of 5 Hotel   |   1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
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74%
Ranked #7 of 16 hotels in Watertown
A recent review
4 of 5 stars reviewed 2 weeks ago
Garden-Cats Ithaca, NY
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124 people have reviewed this hotel

Traveler rating
    37
    54
    18
    12
    3
See reviews for
28
56
11
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Ithaca, NY
Contributor
15 reviews 15 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was exceptionally busy, but the clerk was unusually kind and helpful when we pulled in with friends and two dogs late on a Friday evening during the Fourth of July weekend. They were full, but she immediately found an alternative handicap room for our friends when theirs turned out to be smokey. The rooms have been renovated and... More

Was this review helpful? Yes 1
1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you for your review. I am so glad to hear that you enjoyed your trip to the 1000 Islands. We are happy that we could settle that inconvenience for you. We hope to see you again soon. More

Cherry Hill, New Jersey
Contributor
20 reviews 20 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visiting my daughter to meet my new grand daughter. Since too many people already staying with her, we needed a clean, comfortable bed without spending a lot of money. Got a reasonable rate- the room was clean, bed was comfortable and free breakfast was good.

Was this review helpful? Yes
1traviler, Owner at Quality Inn and Suites, responded to this review

I am happy to hear that you enjoyed your stay with us in Watertown. It always a happy occasion to welcome a new member into the family, and I am glad we could help you on that happy day. Hope to see you again soon. More

Chicago
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk staff was fantastic! We enjoyed our stay very much! The breakfast manager was very sweet. The breakfast was good also. Definitely worth the money. A great stop on the way to Canada. A neat restaurant is located next door.

Was this review helpful? Yes
1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you very much with your review. We do pride ourselves for having a great staff; we are glad that we could serve you in a satisfactory manner. It is great that you were able to try out our Restaurante de Riccardo's, and we are glad you enjoyed your dinner experience. Hope to see you again soon. More

Top Contributor
81 reviews 81 reviews
57 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

What a nice place. Check in and out was performed by delightful staff. Our room was very, very clean. I don't know, but my guess is it may have been recently refurbished? Carpet appeared new, nice wallpaper in the bathroom that wasn't "falling off the wall" and the tub seemed new. The vanity is a bit small, but there is... More

Was this review helpful? Yes 2
1traviler, Owner at Quality Inn and Suites, responded to this review

We're very happy that your check-in and check-out experiences were efficient and helpful for you. Yes, we have recently renovated, and we are glad that you appreciate the updates, and our quality towels. We apologize for the size of the breakfast area, it does bunch things up a bit when there are a lot of guests having breakfast at once.... More

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed one night on way to Canada, crossing less than hour's drive away. Clean, large room & bathroom; comfortable bed. Easily accessed wifi. Second floor room was quiet. Staff friendly & helpful. Large selection for motel breakfast--eggs & sausage better than average for motel. Would stay there again.

Was this review helpful? Yes 1
1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you for writing such a nice review about our hotel. We do try our best to make all of our customers feel welcome. We're glad that you enjoyed our breakfast, and hope to see you again soon. More

Ottawa, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed over the Canadian August long weekend. The hotel was sold out apparently. Even though we were on the main floor close to the lobby we didn't hear any noise that kept us awake. The staff were great & handling the customers very well. Check in was smooth around 8pm. The room was with 2 comfy double beds a... More

Was this review helpful? Yes 1
1traviler, Owner at Quality Inn and Suites, responded to this review

We are glad to hear that you enjoyed your stay. We do pride ourselves on taking noise complaints seriously to ensure that all of our guests enjoy their stay, even if every room is occupied. We are sorry to hear about the musty smell in your room, we have since taken care of the issue. We hope to see you... More

Castle Rock, Colorado
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

If you want a basic hotel, staying a couple of nights at the most this is it. The rooms were ok, but the grounds and area around the hotel were very dirty and not maintained at all. Ice makers were always broken and there was never enough of the complimentary breakfast to feed more than 4-5 people. I have to... More

Was this review helpful? Yes
1traviler, Owner at Quality Inn and Suites, responded to this review

We are sorry to hear that your stay with us was less than satisfactory. We have since fixed the problems with our ice machines and wireless internet service, and have hired extra workers to take care of the maintenance problems with the building. We hope that you will give us a second chance in the future to give you an... More

Kingston, Canada
1 review
5 of 5 stars Reviewed July 28, 2014

My husband and I took our son and his wife here for two nights and three days for shopping and relaxation (from Canada) so we had two different rooms and the hotel was booked solid when we were there. The staff were the friendliest I have encountered, the futon and pillows were to die for - I usually have trouble... More

Was this review helpful? Yes
1traviler, Owner at Quality Inn and Suites, responded to this review

We are so glad to hear that you enjoyed your stay with us. We do pride ourselves on having a well-trained and professional staff to meet our customers' needs. Sometimes the breakfast area does become a little tight, we are glad that we were able to accommodate you. We hope to see you again in the future. More

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 23, 2014

Very clean and comfortable room and very efficient , attentive young lady who works here. She offered wake up call because I mentioned early flight tomorrow morning and really was to tired from travel all week to think of it my self. Worth the money! Will stay here again for sure next trip.

Was this review helpful? Yes 1
1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you very much for your great review. We are glad that our staff was able to give you a good customer service experience, and hope to see you again in the future. More

Monroe, New York, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 22, 2014

We were driving to 1000 islands to camp got late so pulled in because had a positive expenince in Quailty Inn when in Fl. Once again found staff very plesent. Helped kids at breackfast. Might cost little more that discount hotels. But so clean great staff and real breackfast eggs waffles etc. Kids see Quality Inns now and ask to... More

Was this review helpful? Yes
1traviler, Owner at Quality Inn and Suites, responded to this review

We are glad that we were able to meet your standards for Quality Inn hotels, and appreciate your loyalty to the brand. We do take pride with the efficient and thorough work from our housekeeping staff. We are glad you enjoyed the breakfast, and if you do need any help with signing up for our rewards program, please do not... More

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Additional Information about Quality Inn and Suites

Address: 1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
Phone Number:
Location: United States > New York > Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
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Also Known As:
Americas Best Value Hotel Watertown

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Americas Best Value Inn Watertown includes more of what you want when traveling to Northern New York State! We are a completely renovated and upgraded property with all our improvements completed for 2011. Take advantage of our complimentary continental breakfast served daily, and free Wi-Fi in all guest rooms. Additionally, every guest room comes equipped with microwaves, mini-fridges and cable TV. The Americas Best Value Inn Watertown is your best value near the Thousand Islands, Fort Drum, the Great Lakes Seaway Trail, and the entire Northern New York region. We offer the perfect accommodations whether you are in town to visit family stationed at Fort Drum, home to the Army’s 10th Mountain Division, or to enjoy a weekend shopping trip from across the 1000 Islands Bridge. We are less than 1 mile from the newly expanded shopping district which includes the Salmon Run Mall, Sam’s Club and Wal-Mart. A reminder to our friends from Kingston, Ontario – we are only 25 miles from the Canadian border and we always accept Canadian funds at par! Adventure enthusiasts come to experience 14 sets of class III and IV rapids along the Black River. There’s snowmobiling at Tug Hill Plateau and snowboarding and skiing throughout the Dry Hill and Thompson Park area. We offer plenty of parking for snowmobile trailers in the winter and are within a few minutes of multiple access points for the Black River. So whether you are Whitewater kayaking, flat water paddling, snowmobiling or skiing we’ve got you covered at Americas Best Value Inn Watertown. ... more   less 
Number of rooms
95

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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