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Quality Inn and Suites

2.5 of 5
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1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
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Quality Inn and Suites
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Ranked #6 of 16 Hotels in Watertown
A recent review
5 of 5 stars reviewed 1 week ago
Taratula TWEED
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143 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (143)
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    (50)
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    (42)
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    (19)
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TWEED
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

First time coming home this way and first time at this hotel the staff is very friendly and accomodating. Cindy greeted us and made sure our room was good, The afternoon girl on the desk was very helpful as well It is very clean they have popcorn juice and coffee out all day.. The italian restaurant at the hotel was... More 

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Buffalo
Top Contributor
151 reviews 151 reviews
45 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

Normally I drive right past this location when I am visiting Watertown. I did not think I could afford it on my salesman's budget. Thanks to trip advisor I realized the price was better than I thought. It was a nice clean room that was well appointed and up to date. The breakfast was better than average on all I... More 

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ottawa
Top Contributor
378 reviews 378 reviews
120 hotel reviews
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed 1 week ago

Larger room with heart-shaped whirlpool made it an agreeable stay. Sort of out of context, as most other guests that night were workers with their pick-up trucks. Breakfast was OK with scrambled (?) eggs a bit spongy. Location is best, if you want to do some shopping.

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Albany, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed March 9, 2015

We rented what was considered to be the apartment which used to be meeting space. It was clean but...the toilet didn't flush, there was no heat in the second bedroom and they gave us regular house keys to get in the room and key cards to get in the side door. The good...the king size bed was extremely comfortable and... More 

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1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you for taking the time to fill out a review. I'm sorry to hear about the bathroom. A work order was turned in as soon as we knew of the issue. That room is a little unique, we built that because quite a few military families that were new to Ft. Drum would spend a few weeks at a... More 

Wellington, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 6, 2015 via mobile

This Quality Inn was a welcome sight after traveling home from Florida. We hit a severe snow storm in upper NY and where glad to see the Watertown exit. We where greeted by Pricillia with a warm smile and great attitude (MNG please note she is a keeper treat her Well)The room was clean comfy and well stocked.Morning breakfast was... More 

Was this review helpful? Yes 3
1traviler, Owner at Quality Inn and Suites, responded to this review

These reviews are easy to take, thank you. More 

Montreal, Canada
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 23, 2014

I was completely satisfied with our stay at the Quality Inn & Suites in Watertown, NY. We were moving across the country and had a large truck and trailer and there was ample room to park our vehicle and it felt secure in the lot. The receptionist was very friendly and helpful (recommended a local pizza place for delivery when... More 

Was this review helpful? Yes 1
1traviler, Owner at Quality Inn and Suites, responded to this review

I would like to take this time to personally thank you for staying with us. We know that you have many choices when traveling and your business is very much appreciated. We hope you enjoyed your stay, and that our hotel property and staff exceeded your expectations. Thank you for choosing our hotel, we hope to see you again soon!... More 

Kingston, Canada
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 19, 2014

We stayed in this place a few years ago before it was taken over by the Quality Inn. It was literally the WORST place we ever stayed in! When our travel agent booked this place for us this week we were skeptical, to say the least, but we decided to give it a shot based on the decent reviews on... More 

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1traviler, Owner at Quality Inn and Suites, responded to this review

Thank you for the great review! I will pass this along to the staff. Hope to see you again, sooner or later. Well make it later its -23 today, wait till it warms up some. More 

Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 11, 2014

Stayed for 2 nights in Dec. Older looking hotel. It has been updated quite a bit inside and is clean. The heat in our room the first night was not working properly. Talked to the manager, Matthew the next day. He refunded our points we used for the room and fixed the problem for the second night. Managers should take... More 

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1traviler, General Manager at Quality Inn and Suites, responded to this review

We are so glad you were pleased with our service. Thank you for giving us a second chance. Please give us a call anytime! More 

TO
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

Yes there are more modern hotels in the area but if you're looking for a clean room at good price this place is for you. It does look a little worn and dated in some areas but I've stayed here twice and we were very comfortable. The continental breakfast is indicative of the price but still better than some of... More 

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1traviler, General Manager at Quality Inn and Suites, responded to this review

Thank you for your very honest review. We do appreciate the feedback, and are glad that you enjoyed your stay. We hope you will return! More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 9, 2014

After being thoroughly disgusted by the econo lodge we checked in here and had a fantastic weekend. Every staff member was kind and helpful. The rooms are clean and the beds are comfortable. I highly recommend. And for just $20 more than the econo lodge it is well worthwhile.

Was this review helpful? Yes 2
1traviler, General Manager at Quality Inn and Suites, responded to this review

We are so happy that we were able to save your night for you. It is always great when someone enjoys their stay. Please keep us in mind for your future hotel needs! More 

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