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Le Touessrok

5.0 of 5 Trou d'eau Douce, Trou d'eau Douce, Mauritius
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Le Touessrok
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Le Touessrok
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1,081 reviews from our community

Traveler rating
    814
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    8
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237
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Le Touessrok
See the most recent reviews
Geneva, Switzerland
Top Contributor
121 reviews 121 reviews
76 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent 7 nights early December with my wife and 2.5yo daughter. We had pretty high expectations but this first experience at Touessrok has not been completely satisfying. What we liked : - Service, with most of staff being highly efficient and polite. Few exceptions anyway, described lower. - Very spacious room on Hibiscus Wing, with direct access to the... More 

Was this review helpful? Yes 3
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear AuldCom, Thank you very much for taking the time to write such a detailed review about your stay with us. I am really delighted to hear that you have enjoyed your holiday with us and that you enjoyed the resorts facilities and services especially Ilot Mangenie. I have also noted your great comments on my colleagues in particular Jauhen,... More 

Vienna, Austria
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall very friendly and good service. Had a beach front suite and one could easily recognized that the hotel needs refurbishment. As we are talking here of a 5star hotel and the weekly price of a small used car it did not match with the expectations. The indian restaurant was twice a "small desaster" (wrong main dishes without notice the... More 

Was this review helpful? Yes 1
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear Alsergrund, Thank you for sharing your feedback after your recent stay at Le Touessrok. I have noted your comments on the food and dining experience at our Safran restaurant which are of course a concern to us. Rest assured that we will take the necessary corrective action in order to prevent such occurrences in the future. Thank you for... More 

London, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall I found the food to be poorly seasoned, particularly the evening menu. Breakfast was fine with a good selection of fresh fruits and juices with a glass of Brut thrown in as a good gesture. The dining experience did not live up to expectations. The only reason I might go back is to see if the incoming chineese management... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear Mike_Hocking, Thank you for your feedback on your stay with us here at Le Touessrok! I have noted your comments on the food selection and quality which clearly was below your expectations. If you would like to share more detailed feedback on your dining experience with us, please feel free to contact us on infotsk@letouessrok.mu in order for us... More 

Poole, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

The hotel has an excellent reputation and it lived up to this for us. We only used the buffet restaurant for breakfast and dinner. The quality was of the highest standard, The choice for meals was huge, The service was also of the highest standard. We didn't use the 2 a la carte restaurants because the buffet experience was so... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear MikeT, I thank you for staying with us at Le Touessrok Hotel. I am thrilled to read your exceptional comments on the food and dining experience, especially at our 398 restaurant as well as the service in different areas of the resort and the private island, Ilot Mangénie. I have shared your comments on the service with my team... More 

Varna Province, Bulgaria
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I went to Le Touessrok to visit hotel guests and parked my car in the hotel's car park for a couple of hours. When I came back I found all four of my tyre caps had been stolen. The car park is located in the private access area of the hotel, used by taxi drivers and staff. Disappointing.

Was this review helpful? Yes 1
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear Oh P, Thank you for your comments about your parking experience. I regret and of course I am surprised to hear about this incidence needless to say that we would like to investigate the matter, thus will be grateful if can contact us on info@letouessrok.mu with more information. We hope to welcome you as one of our guests soon.... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We survived a whole week at this ridiculous place and then managed to book the nearby Le Saint Geran hotel which is the best place ever!!!!! Servive is terrrible. No one knows what their role is in the Touessrok. We experienced a health hazzard, a security/safety hazzard and a pure and utter disappointment in the whole place within 3 days....... More 

Was this review helpful? Yes 1
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear Tinabarabina, First of all thank you for sharing your feedback about your stay at Le Touessrok Hotel. Of course we are extremely disappointed and concerned about the negative experience you have had here at the resort. And I would like to look into these in order for us to address them and therefore I would appreciate if you could... More 

Winchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In 1965 Churchill died. To mark his death the Post Office issued a set of stamps, one for each member of the Commonwealth. I collected them and as a very young boy set my heart on Mauritius. It sounded so exotic and I set a goal to visit. I was 7 at the time. On the 28th of January I... More 

Was this review helpful? Yes 1
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear AnthonyCoxUK, Thank you for sharing your inspiring feedback following your recent stay here at Le Touessrok. I am delighted to hear that we made your special anniversary a memorable one. I also appreciate your honest comments and have shared them with my team. Of course there is always room to improve and this is where I would like to... More 

Tamworth, United Kingdom
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is tired and needs the refit that is coming and some of the staff will maybe will be reinvigorated. This is a nice location with an interesting golf course but beware unless you booked ahead you may not get a tee time - we fortunately had times booked as we played in a competition. As with most of... More 

Was this review helpful? Yes
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear MDFern, Thank you for sharing your feedback. I am delighted to hear that you stayed with us for one of the golf tournaments and I hope you had a successful game. I have also taken note of your comments for improvements which we will definitely take into consideration for the upcoming renovation and rejuvenation. My team and I look... More 

essex
Top Contributor
85 reviews 85 reviews
55 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed January 23, 2015

We had already been in Mauritius for 4 weeks and decided that this would be the perfect end to our holiday as my husband plays golf and I am a keen water skier. From the moment we arrived we could see it was not going to suit us. We were left sitting in reception for 20 minutes before somebody booked... More 

Was this review helpful? Yes 1
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear lyndaessex, I thank you for staying with us at Le Touessrok and for taking the time to share your feedback. I have noted your excellent comments on the gym facilities as well as on the breakfast at our main restaurant 398. I am concerned about the shortfalls in service you have experienced and would really appreciate if you could... More 

Dubai, United Arab Emirates
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed January 18, 2015

My wife, young son and I were meant to stay at Le Touessrok for a week in January 2015 - we had to move to another hotel on the island after only one night! Prior to arrival, we were informed by the hotel taxi driver who picked us up at the airport that the hotel was 'due to be renovated... More 

Was this review helpful? Yes 6
Kamlesh N, Administrative Coordinator at Le Touessrok, responded to this review

Dear DaveD78, I thank you for having stayed with us for your holiday in Mauritius and for sharing your experience on Trip Advisor. My apologies that you were not given relevant information prior to your reservation. I have taken note of the disappointing challenges you have faced during your stay and would like to investigate these further. I would appreciate... More 

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Additional Information about Le Touessrok

Address: Trou d'eau Douce, Trou d'eau Douce, Mauritius
Location: Mauritius > Flacq District > Trou d'eau Douce
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Le Touessrok 5*
Number of rooms: 200
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Also Known As:
Le Touessrok Hotel Trou d`Eau Douce
Touessrok
Le Touessrok Resort
Le Touessrok Mauritius/Trou D'eau Douce
Le Tousserok

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