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Casuarina Hotel

3.5 of 5 Coastal Road, Trou aux Biches, Mauritius
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Certificate of Excellence 2014
Casuarina Hotel
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Casuarina Hotel
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851 reviews from our community

Traveler rating
    266
    383
    132
    53
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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johannesburg S.A
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

my husban and i visited Mauritius from the 27th December 2014 untill 3rd December 2014. This was almost 5.30pm, we arrived in Mauritius at 3.30pm and had to waite at the airport for an hour, waitiing for a one more person who failed to arrive. Upon our arrival we were received by a lady either Chinese or Thai ,receptionist. She... More 

Was this review helpful? Yes 2
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your positive review and would like to comment on the following. Upon guests’ arrival, our Guest Relations staff provide the relevant information pertaining to your stay … You can have detailed information from the Room Directory which is in your room. You just need to inform us in case you feel that the temperature of your... More 

Kolkata (Calcutta), India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

it is one of the best hotels that i and my wife stayed in abroad so far. very friendly and fantastic environment. Right from the reception to farewell, we were never ignored. Best part of it was the wide grin reception from their guest relation manager mr shiva who was ever eager to help and assist us through out our... More 

Was this review helpful? Yes
Durban
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at the Casuarina from 30 Dec – 6 Jan. I’m not quite sure how to start writing a review on this hotel but put it this way, if you have been to Mauritius before and your hotel package was “all inclusive” you will be sorely disappointed coming here. The hotel is very old and run down and in... More 

Was this review helpful? Yes 2
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your review and would like to comment on the following. First and foremost, your All Inclusive package is subject to an agreement between the Tour Operator and the hotel, being based on a defined budget to provide specific services. Why should you be disappointed with your package? You just need to be aware of its contents... More 

Whitley Bay United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 3 weeks Nov/Dec had glorious weather although it was getting a bit hot and humid by the third week. We loved the hotel, it was very well laid out. We were given an upgrade to a deluxe room which had wi fi and tea coffee facilities. Lovely room. Were given a free catamaran trip. We booked with... More 

Was this review helpful? Yes 1
South Africa
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My family and I recently visited your resort and left with extreme disappointment. We would never ever visit your resort again neither would we ever recommend this resort to any persons travelling to Mauritius. As a business owner here in South Africa, I hate to see other businesses suffer and feel it’s my rightful duty to bring this to your... More 

Was this review helpful? Yes 3
Direction11, Directeur général at Casuarina Hotel, responded to this review

We are very suprised that you sent the same complaint to us and also to your Tour Operator, never mind, we are goind to give the same answer as to your Tour Operator : COMPLAINTONE 1. You reached the hotel at 7.30 a.m. after a long trip. We informed you, upon arrival, that, as per our contractual agreement, it was... More 

Mumbai (Bombay), India
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I and my wife stayed at the Casuarina for 5 nights/ 6 days from 19th Dec 2014 to 24th Dec. This Resort Hotel is really good though there are some minus points as well. But the positives first – The resort has a great look and is very well spread out. The land mass is really good and the rooms... More 

Was this review helpful? Yes 6
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your very positive review and would like to comment on the following :- You indeed booked a superior room and same was allocated to you upon arrival. It is true that we have different kinds of superior rooms in our property. The one in which you were accommodated is situated upper floor with a large terrace and... More 

Vijayawada, India
Contributor
15 reviews 15 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 19, 2014 via mobile

The resort is really good. But so many draw backs. The Bath rooms are very small. The is a beach resort. Of course the beach is not in front of the resort. But we have to cross a public road having hevy trafic. Few rooms having Sea view. They provide Complimentary Water sports are stated to be available at their... More 

Was this review helpful? Yes
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your review and would like to comment on the following. Ø The hotel beach is situated in Trou-aux-Biches, across a secondary road … there is a totally safe pedestrian crossing to ensure easy access to the beach … even children use it regularly! Ø Our Boat House is located on the hotel beach and is open... More 

Kolkata (Calcutta), India
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 18, 2014

Finding the right place is not about spending a lot of money. Casuarina is special, it makes you feel special. The hotel may not be 5 star BUT the quality, smile and service is much much more than most 5 stars may deliver. Trou Aux Biches, this area has the best beaches in the island, location so perfect, i enjoyed... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 17, 2014

We checked - in hotel the ambience was good the alloted key given to us along with room no tag on it was given and taken back by the receptionist. There were more two couples along with us at that time the receptionist said the other two couples areas togather so the key was exchanges n given to them. The... More 

Was this review helpful? Yes 3
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your review and would like to comment on the following. Upon arrival, you were allocated a superior room in accordance with your hotel voucher and our agreement with your Tour Operator. It is situated on top of the bungalows, built Moorish style with a thatched roof. As a general rule, our repeater guests as well as... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 14, 2014

We stayed here for two weeks from 11th November this year and found it to be an amazing place to stay. After a long journey we were greeted from our taxi and taken to reception to have a lovely cold cocktail to refresh us (non alcoholic!) From the word go we really were made to feel like royalty. It was... More 

Was this review helpful? Yes 1
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Additional Information about Casuarina Hotel

Address: Coastal Road, Trou aux Biches, Mauritius
Location: Mauritius > Pamplemousses District > Trou aux Biches
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casuarina Hotel 3.5*
Number of rooms: 15
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Also Known As:
Casuarina Hotel Mauritius/Trou Aux Biches
Casuarina Hotel Trou Aux Biches
Casuarina Mauritius
Casuarina Trou Aux Biches

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