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All 10 Trou aux Biches hotels

Casuarina Hotel

3.5 of 5 Hotel   |   Coastal Road, Trou aux Biches, Mauritius
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Casuarina Hotel
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78%
Ranked #5 of 10 hotels in Trou aux Biches
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Stonehaven-pal Somerton, United Kingdom
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746 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Somerton, United Kingdom
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Casuarina Resort & Spa, Trou aux Biches (7th - 21st June) and had a fantastic holiday. It was our first time to Mauritius and our first holiday with Mercury Direct. When we booked our holiday, we clearly knew that we had booked and paid for a 3½ star hotel and not a 5 star hotel, so... More

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Fleet, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The casuarina is need of a makeover but its staff in the restaurant and elsewhere make up for the tired decor - Ruth was our customer liason and she was wonderful, informative and very helpful. If you want a trip around the island to see the waterfall, aquarium, towns, volcano etc. see Ali the taxi driver in the hotel car... More

Was this review helpful? Yes 1
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your review and would like to comment on the following:- One of the specific features of our property is to be lime painted. In winter and during the rainy season, it is absolutely necessary to whitewash on dry surfaces … we therefore really need a lot of sun to carry out those works. We also wish... More

Mumbai (Bombay), India
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel looks good,location is good,but bad services, worst room not at all clean, sticky flooring, Bad food, worst .... no flow up and main thing about reception people charging extra money by say their security purpose. I can only say i am cheated by yatra.com . Its an request to you all review readers please clarify every thing before booking.Please... More

Was this review helpful? Yes 1
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your review and would like to comment on the following :- Ø First and foremost, your package is subject to a mutual agreement between the Tour Operator and the hotel, defined within a specific budget to provide the relevant services … as such, not all services are included in your half-board package … bottled water is... More

King's Lynn, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've just returned from a wonderful 2 weeks at this hotel.The staff were so friendly and obliging.The atmosphere was very relaxed.The location suited our needs perfectly and the road to cross to the beach was no problem at all.We'll certainly use the hotel again,thank you all at Casuarina.

Was this review helpful? Yes 3
Newcastle, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and myself have just returned from this hotel we spent 2 weeks there booked with mercury direct. On arrival we were greeted by a member of staff given a welcome drink and then instructed what we could have and not have on the all inclusive package we booked. We were allocated a large room at the end of... More

Was this review helpful? Yes 2
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your review and would like to comment on the following:-> During your stay, the buffets consisted of the following:- Breakfast : cheese platter, delicatessen (ham or salami), croissants, brioches, chocolate bun, Vienna loaf, sandwich loaf (white and wholewheat), 1 variety of cake, 2 varieties of cereals, selection of fresh and pickled fruits, plain or fruit... More

Rutland, UK
Contributor
14 reviews 14 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is spread out over quite a large garden, full of flowers and tropical trees, which is kept beautifully clean and tidy. There are 2 pools and a wonderful beach of white sand (complete with sunshades and loungers) that is a short 2-minute walk across a road. This not a problem; it simply means you probably can't walk straight... More

Was this review helpful? Yes 4
Ormskirk, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Unfortunately, the supercilious idiot who commented that he\she was ashamed of being British due to complaints about the food obviously has no idea about catering for all. The Asian palette took preference with the European being generally disregarded. Some people were given chicken & chips on more than one occasion without charge because the food being offered was not suitable... More

Was this review helpful? Yes 3
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your review and would like to comment on the following :- v We have already pointed out on this same forum the diversity and choice of our different buffets; our French Chef caters for an international cuisine to meet all our guests’ expectations. v Our guests come mainly from: France, UK, Germany, Italy, India, Reunion Island,... More

Swansea, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have just returned from the most wonderful holiday of my life, in an amazing country, perfect resort, a great hotel, fantastic friendly and helpful staff. The food was plentiful, varied and delicous....plenty to choose from. My room was cleaned and linen changed regularly, the staff could not do enough to please you., Although I did not want a fuss... More

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 3 weeks ago

A piece of heaven in paradise. Lovely staff always ready to help. Very clean and lovely gardens. Massages are first class in paradise seclusion.International cuisine and if you need some change go accross the road to the cardinal, they will serve gourmet cuisine, or go to the grand bay sushi bar next to the supermarket. Superb japanese food and huge... More

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Wallsend, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This a fair hotel nice staff pool etc but the food If you go here I would do self catering ..As when my husband complained he was told there was a menu on the table he could pick something off that but why should we pay when we already paid all inclusive by the way we travel a lot we... More

Was this review helpful? Yes 3
Direction11, Directeur général at Casuarina Hotel, responded to this review

We thank you for your review and would like to comment on the following :- Ø First of all, you should always keep in mind that your package is subject to a contractual agreement between the Tour Operator and the hotel, defined within a specific budget to provide the relevant services. Ø During your stay, your buffets consisted of:- Breakfast... More

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Additional Information about Casuarina Hotel

Address: Coastal Road, Trou aux Biches, Mauritius
Location: Mauritius > Pamplemousses District > Trou aux Biches
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casuarina Hotel 3.5*
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Also Known As:
Casuarina Hotel Mauritius/Trou Aux Biches
Casuarina Hotel Trou Aux Biches
Casuarina Mauritius
Casuarina Trou Aux Biches

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Class
Number of rooms
15

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