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Veranda Grand Baie Hotel & Spa

4.0 of 5
Route Royale, Grand Baie, Mauritius
Hotel amenities
Veranda Grand Baie Hotel & Spa
Ranked #14 of 39 hotels in Grand Baie
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221 reviews from our community

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    90
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Date Rating
Manchester, United Kingdom
1 review
2 of 5 stars Reviewed May 3, 2013

Stayed at this hotel over easter for my 50th birthday. The hotel was ok, the first room we were given was off the complex, near the spar which was disappointing considering we had emailed earlier to ask for a room close to reception due to my partner's mobility. When pushed we were moved to a 1st floor room which was... More

Was this review helpful? Yes
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
May 6, 2013

Dear TripAdvisor Member I'm really sorry to read your comments. The hotel being fully booked, we could not honour your request for another room until such time that one of the same category became vacant. I am personally surprised to read about our lack of flexibility with regards to the exchange of meal from dinner to lunch or vice versa;... More

Durban, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 3, 2013

We stayed at Veranda Grand Baie for 7 nights last year. Good service. Rooms and common areas were always very clean. We definitely got more than we bargained for at this resort. There is a gym as well activities for kids. The beach in front of the resort is not very big but if you walk about 300m away ,... More

Was this review helpful? Yes 1
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
May 6, 2013

Dear TripAdvisor Member What a pleasure to read you and to see that your holiday experience even after a year of having been with us, is still fresh in your mind! Please do come and visit us again if you choose Mauritius as your holiday destination! Our aim is to give the best value that money can buy... And we... More

Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 15, 2013

We stayed at Veranda Grand Baie for 20 days. I have been to this hotel several times from when I was a child till now. My first trip was in 1995, 1999, 2007 and again in 2012. Our latest trip was for my sisters wedding being held at the hotel. If you are looking for a relaxing holiday that is... More

Was this review helpful? Yes 6
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
May 6, 2013

Dear TripAdvisor Member Thank you yet again for having chosen us for another great experience! I am amazed to see that although you came last year, your experience with us is still fresh in your mind; just like the comment posted after your own. I hope we will be able to see you soon! Thank you very much for your... More

Surrey
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 12, 2013

We stayed at this hotel on our first trip to Mauritius. We were impressed by friendliness and welcoming nature of this hotel. The rooms are modern, clean, spacious and comfortable. They are tastefully decorated and are freshly decorated. Our top floor room had a lovely high ceiling. The balcony over looked the pool and you could see beautiful, colourful birds... More

Was this review helpful? Yes 4
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
May 8, 2013

Dear Trip Advisor Member Thank you for your time in having posted this very fresh experience at our hotel! It was a priviledge to have hosted you and we hope to see you once again in the near future! Very best wishes More

Johannesburg, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2013

We went to the VGB last year in May for our honeymoon. Our priorities were a stay that would be a little out of the way, with decent beach walks but not too far from town. The VGB is at the edge of the Grand Baie, but it's a small hotel and quite quiet when we were there. We took... More

Was this review helpful? Yes 2
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
May 8, 2013

Dear TripAdvisor Member Thank you for your comments! Although a year since you last visited us, we are amazed at the detailed memories that you still have of your experience with us! We hope that life back in South Africa has been good to you and that we will figure among your future holiday destinations! Wishing you well! Kind regards More

Wokingham
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2013

Anne and I loved our two weeks in Veranda Grand Baie. All the staff made us feel very special. The hotel has an intimate feel and you very quickly become part of the family. Nothing was ever too much trouble. Although a 3+ hotel the service was 5+ and our room was truly wonderful. For our anniversary the hotel arranged... More

Was this review helpful? Yes 1
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
May 8, 2013

Dear TripAdvisor Member I'm really sorry to have taken time in responding to your wonderful appreciation of your time with us! Your comments like the other ones make us feel so good! Nonetheless we will keep striving hard to give the best of ourselves so our visitors get to experience those kind of moments that you yourselves did. Wishing you... More

Umhlanga Rocks, South Africa
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 21, 2013 via mobile

Our Family group of 15 stayed at the Verandah Grand Baie from 2 Jan- 7 Jan, and then moved to Le Cannonier. Our stay at the hotel was pleasant, rooms were clean and tidy and generally acceptable for the whole family. Our package was fully inclusive, which made sense for the group. Food was pretty much the same most days,... More

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Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
April 2, 2013

Dear TripAdvisor Member Well noted your comments. We have found new ways to serve bigger groups - which indeed, from an operations point of view, is more taxing to service. However, nothing is too much trouble for us, and in order to better our service, not only more staff have been recruited to look into the back of house service... More

Port Louis
1 review
5 of 5 stars Reviewed March 19, 2013

I wanted to express my appreciation of the weekend spent at Le Veranda Grand Baie. My wife and myself were delighted by the 5* service provided to us by the hotel personnel. We were warmly welcomed upon our arrival and the service was very rapid and professional. Our room was already ready and we were thrilled by the space and... More

Was this review helpful? Yes
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
March 21, 2013

Dear TripAdvisor Member Many thanks for your most encouraging comments. We will keep on working hard to exceed our guests' expectations; although we are honest enough to admit that we do not always succeed 100% - people are anything but well programmed machines....which in a way is quite reassuring too, isn't it? I regret not having met you during your... More

Chester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2013

We have just returned from staying at the hotel veranda,march2013, we booked through trailfinders and were all inclusive. The choices on the menu were a litttle too restricted for what we thought we were getting, not a lot of cocktails were on offer unless you were prepared to pay for them the mini bar in the bedroom was a bit... More

Was this review helpful? Yes 1
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
March 21, 2013

Dear TripAdvisor Member We thank you for your comments and are happy to note that you enjoyed a lovely stay except for the fact that you found that our all inclusive package was too restrictive. The All Inclusive package has been framed accordingly with regards to the supplement demanded. While we do agree that the name "All inclusive" can be... More

Helsingborg, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 15, 2013

We stayed at the Veranda Grand Baie the first 7 of our 18 days in Mauritius, and it was ok. Room was fine, we had a family room with separate room with a bunk-bed for the kids. Lovely interiour with high ceilings, spacious bathroom, balcony overlooking the pool area. Beds very hard though. Even if the interiour looks new you... More

Was this review helpful? Yes 2
Jennifer W, Manager at Veranda Grand Baie Hotel & Spa, responded to this review
March 21, 2013

Dear TripAdvisor Member We are terribly sorry that we did not meet your expectations. We have taken good note of your comments which have been shared with the persons concerned so that they take immediate and corrective actions. We have, as mentioned in one of my replies, planned an intensive and extensive training campaign across the board for this year.... More

 
 
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Additional Information about Veranda Grand Baie Hotel & Spa

Also Known As:
Veranda Grand Baie Hotel And Spa
Veranda Grand Baie Hotel
Veranda Grand Baie Hotel Grand Baie
Veranda Hotel Grand Baie
Veranda Hotel
Veranda Grand Baie
Grand Baie Veranda Hotel
Veranda Grand Baie Hotel & Spa Mauritius
Address: Route Royale, Grand Baie, Mauritius
Region: Mauritius > Grand Baie
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#8 On the Beach Hotels in Grand Baie
#9 Luxury Hotels in Grand Baie
#12 Family Hotels in Grand Baie
Price Range: $$
Hotel Class:4 star (4*)
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Veranda Grand Baie Hotel & Spa
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