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InterContinental Resort Mauritius

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Balaclava Fort, Coastal Rd, Balaclava, Mauritius
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InterContinental Resort Mauritius
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InterContinental Resort Mauritius
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1,476 reviews from our community

Traveler rating
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    172
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Hubby and I had a memorable escape from the 24th April to the 1 May 2015. The delux room was perfect. Service was great. Polite and helpful staff. Special mention to the ever helpful Shaun and Kevin! The food at the 3 different restaurants was good, especially Veda. I found drinks and service ( like laundry ) to be overpriced,but... More 

Was this review helpful? Yes 5
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for my honeymoon and found it perfect.... To start with the check in quite quick and being a IHG club member I was given priority.... As I entered the hotel and informed them abt my membership they escorted us to ihg club lounge and served us complimentary snacks drinks juices. by that time they complete check in... More 

Was this review helpful? Yes 6
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear505sanjayd, Thank you for your review of our resort. I am very happy to hear that as a distinguished IHG member you enjoyed both the service and the resort as a whole. All of our teams from our 4 restaurants, front office and housekeeping work incredibly hard to exceed guest expectations, to receive your praise is incredibly important. I will... More 

Pune, India
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The overall experience was really good and memorable one. The hotel staff was very helpful. The food was amazing and especially the buffet break fast chef "Harsh Mani" prepared really good indian dishes. So on and all we had a memorable stay and would like to come again to mauritius :) .

Was this review helpful? Yes 9
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear Vimal_5990, Thank you for taking the time to leave a review of our resort. It is incredibly satisfying to hear that your experience with us was memorable. I will ensure to pass on your thoughts to Harsh personally. We are very fortunate to have 8 international chefs from various regions of India who specialize in their specific cuisine. On... More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

My Husband and I recently went to the Intercontential for our honeymoon in April 2015 and were constantly disappointed by the hotel, staff, service and food. The rooms are small, run down and very 'business like'. Telephone and wifi didn't work. Mini bar empty and not once stocked during our stay. Room service is not included in the ' all... More 

Was this review helpful? Yes 3
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear VictoriaTrimble84, Thank you for your review of our resort, we are sorry to hear that you were not satisfied with our facilities and the service provided by our Food and Beverage team. Please accept our sincere apologies for the disappointment you experienced. The situations you encountered are certainly not the usual high standards of our hotel and InterContinental Brand... More 

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We arrived late one night after 15 hours of traveling. Not the easiest hotel resort to find at night in a hire car.But the service in the hotel was excellent. Friendly and attentative staff gave my wife and my self one of the most relaxing holidays we have had for a long time. The room was clean and well equipped,... More 

Was this review helpful? Yes 3
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear RobSingl, Thank you very much for your review, the feedback we receive from our guests is incredibly important to helping our resort improve. Regarding your thoughts on finding the hotel at night, we do have road side signage on the journey from Port Louis to the resort, but will look into ways at improving this. Our Dine around experience... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just returned from a wonderful holiday at this fabulous resort. It really is a tropical paradise. I am surprised at some of the comments made by other people. Yes, it's a long way from the airport. But that just gave us a chance to see some of the beautiful country. We had booked a room with two double... More 

Was this review helpful? Yes 4
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a very short stay on the ground floor family room which had 1 double bed and 2 single beds in the second bedroom. For a family room, it was very spacious. However the rooms were dark and the lights too dim. The bathroom needs a better and stronger extractor. The heated pool was good. Buffet restaurant had a good... More 

Was this review helpful? Yes 2
Surrey, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just come back from beautiful Mauritius having stayed at the 5 star Intercontinental Hotel at Balaclava for 9 nights. This was a rare treat holiday for us and our two teenage boys, so we really wanted something special that ticked all the boxes. This hotel did not disappoint….much better than we were expecting. On arrival, we were greeted... More 

Was this review helpful? Yes 4
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear DavidK6815, Thank you for your review of our resort, it is always incredibly satisfying as hoteliers to hear that the hotel and the service provided by the team exceeded your expectations. As you were able to experience my team has worked hard to ensure that families have a very memorable when they stay with us. I will ensure to... More 

Brisbane
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms and the hotel facilities and food were excellent and all the staff helpful and pleasant. The beach is not comparable to other hotels we have visited in Mauritius - difficult to swim. The " lagoon" could do with a dredge to make it more useable.

Was this review helpful? Yes 1
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear MrFaiGo, Thank you for your review of our resort. I am very happy to hear that our team met your expectations and that the hotel teams were able to make your stay very memorable. On behalf of the entire team I look forward to welcoming you back to InterContinental Mauritius Resort Balaclava Fort in the very near future. Warmest... More 

Canterbury, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Really disappointed with this hotel. Right here we go: Transfer takes about 1.5 hours depending on traffic. We got to the hotel and the foyer was large and had a open view of the sea, it was quiet breath taking. Check-in wasn't smooth, there was some miss-understanding. Mainly the language. We were shown to our rooms, on the way there... More 

Was this review helpful? Yes 1
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear Dee P, Thank you for your review of our resort and for staying at InterContinental Mauritius Resort Balaclava Fort. We are sorry to hear that the facilities of the resort did not meet you expectations; please accept our sincere apologies for the disappointment you experienced. We will ensure to fix the issues that you encountered including the smell in... More 

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