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InterContinental Resort Mauritius

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Balaclava Fort, Coastal Rd, Balaclava, Mauritius
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InterContinental Resort Mauritius
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InterContinental Resort Mauritius
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1,474 reviews from our community

Traveler rating
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    468
    172
    71
    57
See reviews for
361
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66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for my honeymoon and found it perfect.... To start with the check in quite quick and being a IHG club member I was given priority.... As I entered the hotel and informed them abt my membership they escorted us to ihg club lounge and served us complimentary snacks drinks juices. by that time they complete check in... More 

Was this review helpful? Yes 2
Pune, India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The overall experience was really good and memorable one. The hotel staff was very helpful. The food was amazing and especially the buffet break fast chef "Harsh Mani" prepared really good indian dishes. So on and all we had a memorable stay and would like to come again to mauritius :) .

Was this review helpful? Yes 4
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

My Husband and I recently went to the Intercontential for our honeymoon in April 2015 and were constantly disappointed by the hotel, staff, service and food. The rooms are small, run down and very 'business like'. Telephone and wifi didn't work. Mini bar empty and not once stocked during our stay. Room service is not included in the ' all... More 

Was this review helpful? Yes 2
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We arrived late one night after 15 hours of traveling. Not the easiest hotel resort to find at night in a hire car.But the service in the hotel was excellent. Friendly and attentative staff gave my wife and my self one of the most relaxing holidays we have had for a long time. The room was clean and well equipped,... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We have just returned from a wonderful holiday at this fabulous resort. It really is a tropical paradise. I am surprised at some of the comments made by other people. Yes, it's a long way from the airport. But that just gave us a chance to see some of the beautiful country. We had booked a room with two double... More 

Was this review helpful? Yes 3
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a very short stay on the ground floor family room which had 1 double bed and 2 single beds in the second bedroom. For a family room, it was very spacious. However the rooms were dark and the lights too dim. The bathroom needs a better and stronger extractor. The heated pool was good. Buffet restaurant had a good... More 

Was this review helpful? Yes 2
Surrey, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just come back from beautiful Mauritius having stayed at the 5 star Intercontinental Hotel at Balaclava for 9 nights. This was a rare treat holiday for us and our two teenage boys, so we really wanted something special that ticked all the boxes. This hotel did not disappoint….much better than we were expecting. On arrival, we were greeted... More 

Was this review helpful? Yes 4
Brisbane
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms and the hotel facilities and food were excellent and all the staff helpful and pleasant. The beach is not comparable to other hotels we have visited in Mauritius - difficult to swim. The " lagoon" could do with a dredge to make it more useable.

Was this review helpful? Yes 1
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear MrFaiGo, Thank you for your review of our resort. I am very happy to hear that our team met your expectations and that the hotel teams were able to make your stay very memorable. On behalf of the entire team I look forward to welcoming you back to InterContinental Mauritius Resort Balaclava Fort in the very near future. Warmest... More 

Canterbury, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

Really disappointed with this hotel. Right here we go: Transfer takes about 1.5 hours depending on traffic. We got to the hotel and the foyer was large and had a open view of the sea, it was quiet breath taking. Check-in wasn't smooth, there was some miss-understanding. Mainly the language. We were shown to our rooms, on the way there... More 

Was this review helpful? Yes 1
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear Dee P, Thank you for your review of our resort and for staying at InterContinental Mauritius Resort Balaclava Fort. We are sorry to hear that the facilities of the resort did not meet you expectations; please accept our sincere apologies for the disappointment you experienced. We will ensure to fix the issues that you encountered including the smell in... More 

Solferino
Contributor
12 reviews 12 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

The room had a bad smell and was not cleaned. The tap in the bathroom was not functioning properly.The room was not comfortable.The common areas needs a deep cleaning.The food in the buffet was average without big choice.

Was this review helpful? Yes 2
Michael_Janssen_GM, General Manager at InterContinental Resort Mauritius, responded to this review

Dear Lune_10, Thank you for your review of our resort; I am very saddened to hear that your guest room did not meet your expectations. What you experienced is not the levels of standards we offer to our guests from both a hotel and InterContinental level. Thank you for your feedback on our food options. We have been very fortunate... More 

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