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All 5 Balaclava hotels

InterContinental Resort Mauritius

5.0 of 5 Hotel   |   Balaclava Fort, Coastal Rd, Balaclava, Mauritius
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InterContinental Resort Mauritius
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77%
Ranked #3 of 5 hotels in Balaclava
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sharon H Coventry, United Kingdom
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1,125 people have reviewed this hotel

Traveler rating
    514
    361
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279
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
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English first
Coventry, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

From the moment we arrived to the moment we left the staff were very helpful and hospitable, we were meeted and greeted at all times. People with kind hearts helpful and well trained made our stay very enjoyable. From Reena and Nitin who work in the main restaurants to Olivier who works in the gym to other staff like Lloyd,... More

Was this review helpful? Yes 1
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear Rav & Sharon, thank you very much for your time to share with us your recent experience. I am very proud to read your feedback and will share it with all of our staff as these are the people making difference. Yours sincerely Jiri Benes, Director of Marketing & Sales More

Perth, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My family of four and parents stayed at this hotel last week after 10 days on safari in Kenya. Having been fortunate enough to live in the US and Singapore and stay at some beautiful hotels around the world and with my husband being a member of the Intercontinental club, the Intercontinental Mauritius did not live up to expectations. As... More

Was this review helpful? Yes 2
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear Katie, thank you very much for your time to share with us your review of InterContinental resort Mauritius. We take very serious your feedback as I would like to get more deep knowledge of your experience, can you please contact me directly at jiri.benes@ihg.com to discuss this more in details please? Thanks a lot and looking forward to hear... More

Reunion, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Amazing hotel! There was a great view of the ocean from our bedroom. The service was exceptional, the staff was really nice, welcoming and courteous. The sale manager was Nittshy Mungroo whom was very sweet and made us laugh a lot.One of the great things of this hotel and the island in general is that it's bilingual. Also, food at... More

Was this review helpful? Yes 1
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear Roselyne, happy to read your great experience from recent stay. Hope to welcome you back soon for another vacation Jiri Benes, Director of Marketing & Sales More

Mauritius
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I spent 2 nights in the hotels and was impressed with the rooms.. all are seaview.. :) foodwise i have no complaints.. there was loads of different variety on the buffet.. impossible to taste everything.. lol.. i took the all inclusive option.. i recommend it.. u can eat/drink more or less whatever you want.. the only shortcoming is that sometimes... More

Was this review helpful? Yes
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear Lutchmee1125, thank you very much for your time, sharing with us your feedback. Please let me assure you that we always look into areas of further improvement and will use your observation for our employee ongoing trainings. Jiri Benes, Director of Marketing&Sales More

Baltimore, Maryland
Top Contributor
89 reviews 89 reviews
86 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all, I have never been treated better at any hotel as a platinum member, as I have been here. You would have thought I was the King of Siam. Truly. BEST STATUS PROGRAM TREATMENT EVER. EVER!! Kelly in reception was possibly the most gracious host I have ever had at any hotel (and I've stayed at Ritz Carlton... More

Was this review helpful? Yes
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear JCB193, it was our pleasure to welcome you to our property in Mauritius. Agree that our Presidential suites are something our of this world and as we have 10 of these suites, there maybe always one or two to book. So take advantage... Jiri Benes, Director of Marketing & Sales More

Bangalore, India
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I must say its an amazing place to relax. The staff is extremely courteous. Special mention to Felicica from FrontDesk; Smitha, Avi from the restaurant. Food was pretty ok and excellent on some days. The place is a little away from the city so getting into town can be difficult and expensive and its better to book cabs from outside.... More

Was this review helpful? Yes 2
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear jayarajwilson, than you very much for your great feedback and happy to hear that you enjoyed your stay with us. I will pass your thank you to Felicica, Smitha and Avi. Yours sincerely Jiri Benes, Director of Marketing & Sales More

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Being a regular visitor to InterContinental Resort for 6 years I know the set up at the resort pretty well. I would like to take this opportunity to congratulate Juan Losada and his team on the positive changes which have taken place at InterContinental since Juan have joined the team! Being an IHG Gold Member I have seen the hotel... More

Was this review helpful? Yes 1
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear Claudia, I am very happy to read your feedback and recent experience. Glad to hear that all of our efforts over last couple of months are paying off and are also visible to regular guests like you. I can assure you that we dont stop here but looking deeply into further improvements and changes to become number ONE hotel... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We spent a week at ICM resort during SA school holidays in July 2014 & were extremely satisfied & impressed with the facilities & activities at ICM. It has a great gym, Oliver is a friendly instructor. Vandana is a great CRM ambassador ensuring your comfort & peace of mind at all times. Evening shows were great & meals at... More

Was this review helpful? Yes 1
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear Keith, I am delighted to read your feedback from your recent stay with us. We are proud to have some a colleagues like Oliver, Vandana and Navin, who are our true InterContinental Ambassadors in delivering authentic experience. Looking forward to welcome you back before end of the year. Jiri Benes, Director of Marketing & Sales More

New Delhi, India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this property for 6 nights, the hotel is centrally located and is a five star property for sure. Food wise there is a nice Indian restrau and a buffet restrau which is nice with options for both veg and non veg . Reception of hotel is fabulous . First view as one enters is amazing! The only... More

Was this review helpful? Yes 3
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear arpitc2, thank you very much for you time to share with us your recent experience. I am glad to hear that you enjoyed your recent stay at InterContinental resort Mauritius, except hot water issue. We have been facing some troubles with temperature of hot water in certain rooms over last couple of days, let me assure you that the... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed there as a weekend gateway and came back for business... The hotel has very nice rooms, impressive lobby, buffet food is so-so, but it is decently priced for what you get... Service was lacking a bit, it was courteous but not friendly. What i did not like, is that the beach sand is artificial hence very thick, this... More

Was this review helpful? Yes 2
Jiri B, Director of Sales at InterContinental Resort Mauritius, responded to this review

Dear Romain, thank you very much for taking time to share with us your feedback. Its very important for us to here about areas where we can still do better and I am sure that we are doing better already right now. Hope to see you back in near future. Jiri Benes, Director of Marketing & Sales More

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Additional Information about InterContinental Resort Mauritius

Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Location: Mauritius > Pamplemousses District > Balaclava
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Resort Mauritius 5*
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava
InterContinental Resort Mauritius Balaclava

1,024 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Spa Hotel in Balaclava #3 Luxury Hotel in Balaclava #3 On the Beach Hotel in Balaclava
Hotel Class
Official Description (provided by the hotel)
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
Number of rooms
210

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