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The Westin Turtle Bay Resort & Spa, Mauritius

5.0 of 5 Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
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The Westin Turtle Bay Resort & Spa, Mauritius
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The Westin Turtle Bay Resort & Spa, Mauritius
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122 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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High Wycombe, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars NEW

We recently spend a week at The Westin Turtle Bay in Mauritius, the hotel is beautiful with three first class restaurants and two superb pools. We booked an Ocean view room which was very spacious and kept meticulously clean, the beds were the most comfortable we have slept in for a very long while. The beach is lovely and never... More 

Was this review helpful? Yes 6
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sir/Madam, We wish to thank you most sincerely for your recent stay with us and the time you have taken to share your comments full of words of praise. We are very much delighted to read that you had a wonderful holiday at The Westin Turtle Bay Resort & Spa and we feel honored to read that you really... More 

Portland, Oregon
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Ive booked a half board holiday at the westin , i was just wondering whats included in the package and if anyoe is willing to share their half board expirience at this place. Also may you provode me with the details of the meal choices at the hotel for example the type of breakfast included .

Was this review helpful? Yes 15
Cheshire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

For us, the staff at the hotel made our stay at The Westin, Mauritius even sweeter. It is with thanks to Sonali, & Vikash (Duty Manager who helped with our room), Front desk - Nancy, Jing, Ravi, Fadiil, Ashvin and Jeet (good luck on your exam), Conchita (Spa) Zubeir, Koonal, Naseeb, Rajiv (always sorted our towels at the pool), Dining... More 

Was this review helpful? Yes 2
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sir/Madame Thank you very much indeed for having shared your review of our hotel on TripAdvisor. We are delighted that you spent a wonderful time at our resort and that our services were up to your expectations. I shall share your appreciations with our Team who work tirelessly in order to provide quality service to our Guests. We wish... More 

Kent, UK
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent week spent at The Westin. The hotel is beautifully maintained and the staff are exceptional. We stayed in a beachfront deluxe next to the main buffet restaurant. The room is large, with a large bathroom and additional outdoor shower. Bed was excellent - some of the best nights sleep ever. Check In and Check Out was as simple as... More 

Was this review helpful? Yes 6
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sir/Madame Thank you very much indeed for having shared your 'wonderful experience' of your stay at the Westin Turtle Bay Resort & Spa. We are delighted you found our services excellent and will convey your appreciation to all our staff. We look forward to the pleasure and honour of welcoming you back and wish you the very best. Yours... More 

Pretoria, South Africa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an amazing time at the Westin. Upon arrival we were escorted to the SPG Gold and Platinum Lounge offered free drinks and snacks and upgraded to a suite. The staff are very attentive and cheerful. The level of service is exceptional! The pools were great and my kids enjoyed playing in them all day. There was nice snorkeling... More 

Was this review helpful? Yes 2
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Madam, Dear Sir, Thank you for your positive review of our Hotel on TripAdvisor. We are delighted to learn that your stay and our services were up to your expectations and we have passed on your encouraging comments to our associates. We look forward to welcoming you back to the WestinTurtle Bay Resort & Spa. Yours faithfully, Roman Goetsch... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had no idea that my holiday to Mauritius would be as exquisite as this! The views are just like the pictures and the atmosphere is so relaxing and friendly. To wake up to the beautiful blue sky and clear blue water is just out of this world. The best is yet to come, the mystique restaurant offered a beautiful... More 

Was this review helpful? Yes 2
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sir/Madam, We thank you for taking the time for describing your holiday experience on Trip Advisor. We are very happy to read that you did enjoy your stay at The Westin Turtle Bay Resort &Spa and your kind words are indeed the best reward to us and a motivation for our team in going the extra mile to exceed... More 

New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well the words are less to describe the property...... we spent six nights in this property and had an amazing time . This is a new property , the staff is really very helpful and cheerful all the time carrying positive vibes with them. when we entered the resort we forgot the tiredness and got carried away with the vibes... More 

Was this review helpful? Yes 2
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Guest, We thank you for your very positive feedback following your stay with us at The Westin Turtle Bay Resort &Spa. Be sure that we will share them with the different departments concerned. We hope to have the pleasure to welcome you back to Westin Turtle Bay Resort &Spa . Very best regards, Roman Goetsch General Manager More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from from 10 days at Turtle Bay. The hotel is exquisite, beautifully laid out along the beach and characterised by stunning water features which really come to life at night thanks to the lighting design (and could only have been made nicer by the presence of some fish!). It's quite magical to have dinner at the... More 

Was this review helpful? Yes 2
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sir /Madame, Thank you once again for taking the time to share with us your observations concerning The Westin Turtle Bay &SPA.. We have taken note of the shortcomings you have experienced with regards to service in our restaurants and wish to assure you that we have taken necessary measures to remedy all sources of inconsistencies in our outlets... More 

Cape Town, South Africa
Top Contributor
66 reviews 66 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Security at the entrance looked a little bit confused about the welcome arrival process; hopefully Kishan the concierge was there ready to help and gave us a warm welcome, nice arrival drink ginger ice tea and subtle for those who do not like ginger. The staff has nice embroidered uniforms. The ashtray on the table at the bar was dirty,... More 

Was this review helpful? Yes 3
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sir/Madam, We thank you for your stay at The Westin Turtle Bay Resort &Spa and for taking the time for sharing your prompt feedback on Trip advisor. We understand that our property has not responded fully to the level of service which you expected and wish to apologies most profusely for the shortcomings that you experienced throughout your stay.... More 

New York City, New York
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just finished our 10 day holiday in paradise. I'm writing this review as an update to one that I wrote in the initial days of our holiday where I gave the hotel an "average" rating primarily due to food quality and water charges. Thank you to Roman, Azagen and Mahen for genuinely taking our concerns into consideration and ensuring... More 

Was this review helpful? Yes 5
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sir/Madame Warm greetings from The Westin Turtle Bay &Resort! We hope you are keeping well and that you are still drawing strength from a relaxing holiday with us. Thank you once again for taking the time to share with us your observations concerning The Westin Turtle Bay &Resort. Your comments give us valuable feedback and will help us immensely... More 

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Additional Information about The Westin Turtle Bay Resort & Spa, Mauritius

Address: Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
Location: Mauritius > Pamplemousses District > Balaclava
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Turtle Bay Resort & Spa, Mauritius 5*
Number of rooms: 190
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Also Known As:
The Grand Mauritian Resort And Spa
The Grand Mauritian Hotel Balaclava
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
Hotel Style:
#2 Spa Hotel in Balaclava
#3 On the Beach Hotel in Balaclava
#3 Romantic Hotel in Balaclava
#3 Luxury Hotel in Balaclava
#4 Family Hotel in Balaclava

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