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The Westin Turtle Bay Resort & Spa, Mauritius

5.0 of 5 Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
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The Westin Turtle Bay Resort & Spa, Mauritius
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The Westin Turtle Bay Resort & Spa, Mauritius
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63 reviews from our community

Traveler rating
    44
    10
    7
    0
    2
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9
39
1
3
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
2 reviews
3 of 5 stars Reviewed yesterday NEW

Can't fault this hotel on amenities. Rooms are excellent, beds outrageously comfortable and pools fantastic for families. Where they are severely lacking is in the service department. At almost every meal we had an issue. It does become tiresome after a while complaining all the time. The managers did however try their best to make it correct where possible. Without... More 

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Nigeria
1 review
4 of 5 stars Reviewed 1 week ago NEW

Recently visited over the festive period with my other half and this hotel was wonderful! The staff were great, most especially Kevin (in the pool area) and Pamela (in the Executive Club lounge). The restaurants and food served were great but a little clarity on the full board package prior to booking would have helped. Arrived on Sunday afternoon and... More 

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London
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I have just returned from Mauritius having spent 12 days at this hotel on their "all-inclusive" package (which is very good value for money). In summary, the hotel has just been refurbished to an exceptionally high standard, the food is excellent and the staff are always smiling and genuinely want you to have a fantastic time. I... More 

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London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

We are SPG members and it was our first time at a Westin, five days before we arrived we had an email saying the hotel was fully booked and would we like to stay at the St Regis instead? we are really glad that we opted to stay at the Westin, it was in a lovely condition, we had a... More 

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Camberley
Contributor
13 reviews 13 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I went to the Westin for 9 days in Nov/Dec. This is our second time in Mauritius. We stayed in the South last year and thought we would try the North this time. The resort was so quiet and wonderful, out of the 190 rooms 150 were booked for an International Conference, which meant no one around... More 

Was this review helpful? Yes 1
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was torn between the St. Regis and Westin but am glad that we chose the Westin. We loved the ambience and décor of the resort and the customer service was the best we have ever received at any SPG property, and that is saying a lot because we've never had a bad experience with SPG (especially being Platinum members).... More 

Was this review helpful? Yes 1
london
Contributor
17 reviews 17 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 14 nights in November and cannot recommend highly enough. We had stayed at the same hotel previously which had been closed for a few years and were worried it would not have been as nice as before but our fears were confounded. A few glitches, air conditioning not working in room for our first night but was... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've broken down my review into a few sections: Architecture/interior: - Lovely brand new property. I've never previously stayed at a Westin and this one felt like a cross between a Four Seasons and a W. Very nice (glamorous) contemporary interior design. Food: - We chose Half Board and I'd recommend it - the buffet breakfast/dinner is amazing. So much... More 

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Beijing
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

It was the worst hotel experience ever. I liked Westin a lot and I am a SPG member. The environment, food was fine and most of the staff were helpful. However, my experience when/after I checked out went south. 1. They presented me a bill with two items which were supposed to be free (complementary honeymoon dinner and the two... More 

Was this review helpful? Yes 4
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

All I have to say about this place is that they look after you very well. The food is great, the staff are brilliant, the hotel facilities are top grade. We used their all inclusive package - so all local brand alcohol and food were part of the package. The resort is a new construction and very relaxing. They also... More 

Was this review helpful? Yes 3
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Additional Information about The Westin Turtle Bay Resort & Spa, Mauritius

Address: Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
Location: Mauritius > Pamplemousses District > Balaclava
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Turtle Bay Resort & Spa, Mauritius 5*
Number of rooms: 190
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Also Known As:
The Grand Mauritian Resort And Spa
The Grand Mauritian Hotel Balaclava
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
Hotel Style:
#2 Spa Hotel in Balaclava
#3 Luxury Hotel in Balaclava
#3 On the Beach Hotel in Balaclava
#3 Romantic Hotel in Balaclava

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