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The Westin Turtle Bay Resort & Spa, Mauritius

5.0 of 5
Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
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The Westin Turtle Bay Resort & Spa, Mauritius
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The Westin Turtle Bay Resort & Spa, Mauritius
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149 reviews from our community

Traveler rating
    95
    34
    13
    3
    4
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Noida, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We stayed for six nights at Westin, Mauritius. It was a beautiful and new property. The rooms were very comfortable and our family suite was uniquely designed. The kids loved their stay which was enhanced by the excellent staff at the kids club. They organised nice activities for the kids. The proximity to the beach was good but the beach... More 

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Hyderabad, India
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was welcomed with the lights reading 'weekend welcome' and with a glass of ginger juice, which was surprisingly very good in taste. While we finished our welcome drink, we've got our room ready. And there you go, the amazing rooms of this remodelled resort provide you with all comforts. Most of the rooms open up to the lawns and... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

Not one to have ever written a review before we were compelled to write one on this occasion due to the outstanding service and beautiful hotel. Travelling fairly frequently for work I can honestly say this is one of the best hotels I have stayed in. There for a family week away this hotel was bliss. As briefly as possible...... More 

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London, United Kingdom
Top Contributor
57 reviews 57 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed three nights at the Westin. We enjoyed our stay, buffets were very appealing however, I would have liked some more vegetarian selection. Great desserts at dinner. Some improvements can be made, better signposting around the resort, especially at night when there's little light especially around the pool sides. Another would be faster check in, we spent quite a... More 

Was this review helpful? Yes 2
Durban, South Africa
Contributor
19 reviews 19 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked to stay at Le Meridien, due to overbooking of hotel we were upgraded to the Westin, Turtle bay. My only request was to have interleading rooms so my kids were easily accessible. Upon arrival we asked abt interleading rooms. We were told they were aware of our request but did not have interleading rooms, instead upgraded 1... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 1 week ago

Upon arrival we were greeted with cold towels, and ginger iced tea, which was delicious! Shweta who was dealing with our check in quickly realised I was pregnant, and that literally set the tone of our holiday, as ALL the staff were so supportive and incredibly commited to making sure I was comfortable at all times. The check in process... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

From the moment we arrived we were made very welcome and looked after. The rooms were exactly as shown in the pictures, as did the entire resort. We ate in all the restaurants and especially enjoyed the lobster dinner under the stars whilst being entertained by the Sanga dancers. We recommend the spa for a couples massage if only to... More 

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 3
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sir /Madame We would like to express our most sincere thanks for having chosen The Westin Turtle Bay Resort &Spa for your holiday It is with tremendous pleasure to see that you have appreciated the facilities and service provided by our resort. Your complimentary remarks have been shared to our associate Kavi, Kevin, Jerome ,Steve, Andy Laura, Melanie ,Kevin... More 

Prague, Hlavni Mesto Praha, Czech Republic
Top Contributor
173 reviews 173 reviews
56 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for more than two weeks with kids and enjoyed that very much. Staff is very attentive though sometimes it is not really cordial (but ok, professional). Worth visiting with kids, the pools are extensive and very nice for younger kids, kids club is surprisingly well equipped, food is very good, sea access more than reasonable, great selection of watersports... More 

Was this review helpful? Yes 1
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear TeeN73 , Thank you very much for taking the time to share your experience on Trip Advisor, following your recent stay with usat the Westin Turtle Bay Resort &Spa It is certainly very gratifying to read your wonderful comments and happy that you enjoyed the the various eating options and different sports activities of the hotel. We will look... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

so we started our mauritian holiday at the westin, the location was nice, its closer to port louis so you could visit the city within 20 minutes if you needed to, our kids loved the little coved bed and the room is spacious even with 2 baby cribs :) when we first arrived we were welcomed promptly and given refreshing... More 

Was this review helpful? Yes 1
WESTIN T, Front Office Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear itravelwith4kids, First and foremost, I wish to thank you for having chosen to stay in our hotel during your recent visit to Mauritius. I am very happy to know that you did enjoy your stay and do equally wish to thank you to have brought Management's attention on few issues that you did encounter whilst you were at the... More 

Senior Contributor
31 reviews 31 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in the Westin Turtle Bay last week and my experience was exceptional. The staff were responsive to guest needs when I arrived exhausted from 16 hours flight, the reception was sympathetic, I like the friendly and helpful attitude of Mr. Ado, who made sure that I get the checkin procedures quick. The associate who drove me to my... More 

Was this review helpful? Yes 3
WESTIN T, Front Office Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Edna T, Thank you for describing our property and its services with wonderful wordings on Trip Advisor. It is very overwhelming to read that you really appreciate the welcoming nature of all our team members and the services afforded to you whilst being at our resort. We reiterate our heartiest thanks for your trust towards The Westin Turtle Bay... More 

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