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The Westin Turtle Bay Resort & Spa, Mauritius

Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
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The Westin Turtle Bay Resort & Spa, Mauritius
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The Westin Turtle Bay Resort & Spa, Mauritius
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154 reviews from our community

Traveler rating
    97
    37
    13
    3
    4
See reviews for
36
89
3
4
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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England
Top Contributor
76 reviews 76 reviews
68 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed today NEW

Well where to start? Every March we take a long holiday for our wedding anniversary and this year we chose Mauritius, our first visit to this lovely island. Usually Trip Advisor is my bible for choosing a hotel but this did not apply for the Westin Turtle Bay because, until last September, it had been closed for refurbishment so there... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 days ago NEW

2 weeks ago me and my brother decided to go to Mauritius as our first trip to an island. as we arrived we were welcomed and the hotel gave us an early check-in. so we entered the room and it was even better than the pictures! which never happens with other hotel rooms and it was very specious as well.... More 

Was this review helpful? Yes 1
Esher, Surrey
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We are a family of four who stayed at the Westin over the Easter holidays. Having originally been booked at Lux Belle Mare, we had to move with only a few weeks' notice as that hotel very inconveniently moved all their guests out for a 'conference' (yeah, right). Anyway, as many other reviewers have pointed out, the property benefits enormously... More 

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Noida, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We stayed for six nights at Westin, Mauritius. It was a beautiful and new property. The rooms were very comfortable and our family suite was uniquely designed. The kids loved their stay which was enhanced by the excellent staff at the kids club. They organised nice activities for the kids. The proximity to the beach was good but the beach... More 

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Slinfold, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at Westin 10 days at the end of March. From the moment we arrived we were made very welcome and this continued throughout our stay. The resort is beautifully located and well incorporated into the landscape. Our room was on the ground floor with ocean view , spacious and very well looked after by Karishma and Noorani. The... More 

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Hyderabad, India
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was welcomed with the lights reading 'weekend welcome' and with a glass of ginger juice, which was surprisingly very good in taste. While we finished our welcome drink, we've got our room ready. And there you go, the amazing rooms of this remodelled resort provide you with all comforts. Most of the rooms open up to the lawns and... More 

Was this review helpful? Yes 1
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Mr Sridhar_Toopurani, Thank you for your positive review of our Hotel on TripAdvisor. We are delighted to learn that your stay and our services were up to your expectations and we have passed on your encouraging comments to our associates We look forward to welcoming you back to the Westin Turtle Bay Resort & Spa. Be well Roman Goetsch... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Not one to have ever written a review before we were compelled to write one on this occasion due to the outstanding service and beautiful hotel. Travelling fairly frequently for work I can honestly say this is one of the best hotels I have stayed in. There for a family week away this hotel was bliss. As briefly as possible...... More 

Was this review helpful? Yes
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Cringeshaw Thank you so much for highly recommending the Westin Turtle Bay Resort & Spa on TripAdvisor. We are delighted that you experienced dream vacations in Mauritius and that the Hotel and our services were all up to your expectations. Your appreciations will be transmitted to all our Team who will be all the more motivated to excel in... More 

London, United Kingdom
Top Contributor
57 reviews 57 reviews
23 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed three nights at the Westin. We enjoyed our stay, buffets were very appealing however, I would have liked some more vegetarian selection. Great desserts at dinner. Some improvements can be made, better signposting around the resort, especially at night when there's little light especially around the pool sides. Another would be faster check in, we spent quite a... More 

Was this review helpful? Yes 2
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear HKMLondon Thank you very much indeed for taking the time to share your review of our Hotel on TripAdvisor. We are pleased to learn that you enjoyed your stay in general and your remarks concerning the Vegetarian selection of food and other remarks have been forwarded to the teams concerned in order to take appropriate measures to improve the... More 

Durban, South Africa
Contributor
19 reviews 19 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked to stay at Le Meridien, due to overbooking of hotel we were upgraded to the Westin, Turtle bay. My only request was to have interleading rooms so my kids were easily accessible. Upon arrival we asked abt interleading rooms. We were told they were aware of our request but did not have interleading rooms, instead upgraded 1... More 

Was this review helpful? Yes 3
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Kaminie We are thankful that you have shared your review on Trip Advisor. However all the point you referred to and which we have shared to our team members for actions to be implemented for our continuing process of improvement. We reiterate our thanks for your comments and sincerely hope to have the pleasure of welcoming you once again... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Upon arrival we were greeted with cold towels, and ginger iced tea, which was delicious! Shweta who was dealing with our check in quickly realised I was pregnant, and that literally set the tone of our holiday, as ALL the staff were so supportive and incredibly commited to making sure I was comfortable at all times. The check in process... More 

Was this review helpful? Yes
WESTIN T, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Antonia A We thank you for writing your constructive feedback on Trip Advisor. On behalf of our team members, we sincerely thank you for taking the time to write on Trip Advisor such tailor-made review. Your words are truly inspiring and this will certainly motivate our team members as well associate Shweta to go the extra miles in meeting... More 

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