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The Westin Turtle Bay Resort & Spa, Mauritius

Certificate of Excellence
Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
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1 room 1 adult
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The Westin Turtle Bay Resort & Spa, Mauritius
The Westin Turtle Bay Resort & Spa, Mauritius
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432 Reviews from our TripAdvisor Community

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Karon
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have just returned from a 9-night stay at the Westin Turtle Bay Resort & Spa where I had a very relaxing time and received first-class service from the very attentive staff. The hotel location is ideal for those wanting a quiet break, it is one of about six luxury hotels set around the bay. Although the beach is not... More 

Helpful?
Thank John K
Liverpool, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Having spent two weeks cruising the Indian Ocean we spent a few days relaxing on terra firma at this hotel. It was the icing on the cake. Although not not flawless it was pretty nearly. Our room was clean, well equipped and a minor problem sorted with alacrity and pleasantness. The food was good, especially in the speciality restaurants. Though... More 

Helpful?
Thank Wirralwanderer_12
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Wirralwanderer_12 , Thank you for taking the time to share this brilliant review of your recent stay. I am very proud that you chose to spend this very special time with us here at The Westin Turtle Bay Resort &Spa, Mauritius , it was an absolute pleasure to have you with us and I’m glad that we could make... More 

Leicester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Not everyone values the same things about certain hotels, but I value a well looked after property, nice quality furniture and a high standard of fittings used in the rooms. Nice bed sheets, smiling staff who are genuine and who don't loiter for tips making you feel uncomfortable. This is the first hotel I have stayed at where the WIFI... More 

Helpful?
Thank Anil K
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Anil K , Thank you for sharing your review of The Westin Turtle Bay Resort &Spa Mauritius. I am delighted to learn that your experience staying with us at The Westin Turtle Bay Resort &Spa reached your high expectations, from arrival right through to departure. I was particularly pleased to read your comments regarding our associates and 5 star... More 

Mumbai (Bombay), India
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for 4 nights had a great time ..especially the water sports wind surfing ...the location is great ..thanks devan for making our stay so comfortable....only suggestion could be improve the breakfast menu for Indians very limited choice ( especially for vegetarians)... Had great time

Helpful?
Thank swetasantu
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear swetasantu , Thank you for this excellent review of your stay at The Westin Turtle Bay Resort &Spa ,Mauritius . It gives me great pleasure to know that you had an enjoyable stay with us. Your kind appreciation will motivate each and everyone to continue to serve our guest with passion. It has been our pleasure to look after... More 

Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Lovely spot, great people, wonderful holiday but appalling management. What makes a five star hotel five stars? Facilities or service? Service of course! From having to wait three hours for a room at check-in in a half empty hotel, to turning up for a pre-arranged dinner for two in their Ocean Vista private dining location to find they had forgotten... More 

Helpful?
1 Thank Nigel C
Chelmsford, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Paid for the best room and was definitely worth it, amazing sea view and everything you expect from a 5* hotel. Good selection of restaurants and watersports being included was a real bonus. Sandeep and Andy were out favourite members of staff, they made a real difference to our stay.

Helpful?
Thank BiffBiffer
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear BiffBiffer , Thank you for your kind words regarding the service you received from our team members specially Sandeep and Andy. We pride ourselves on superior customer service and I am glad to see that these associates went above and beyond to make your stay more comfortable. I'll be sure to share your feedback with them and their Managers.... More 

Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago via mobile

First of all we'd like to say a massive thanks to all of the staff that made our stay magical. There are too many to mention, but I'm going to try anyway: Vivek, Rakesh, Jerome (Umesh), Banjo (and his team at the Beach Grill), Tony, Melanie, Deepty, Vicky, Kushal, Kunal, all the ladies that welcomed us to breakfast and dinner,... More 

Helpful?
Thank AmalLad
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear AmalLad , Thank you very much for writing a wonderful review on The Westin Turtle Bay Resort &Spa ,Mauritius. Firstly, may I congratulate you both on your new Baby to be. I am very glad you found us and that all the associates took good care of you. Our team strive to look after all guests who enter our... More 

Nagpur, India
1 review
5 of 5 stars Reviewed 1 week ago

Everything from the welcome drink ,checkin,free upgrade to a family suite,food,beach club activities ,kids club,staff property and check out is just fantastic. Definitely going back .Sushi at mystique ,Indian at Kangan and steaks at fusion on the steak night is heavenly. My yoga at the beach ,pool time with the baby and Relaxing drink at the Retreat bar in evening... More 

Helpful?
Thank DivyAhuja
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear DivyAhuja , Thank you very much for taking the time to write about your recent experience at The Westin Turtle Bay Resort &Spa, Mauritius . Your description of The Westin Turtle Bay Resort &Spa means a lot to us and is something we feel very fortunate to be a part of. I have praised and congratulated all my associates... More 

Krakow, Poland
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

it is a beaitifull, newly renovated hotel offering luxury accomodation, excellent food, intimacy and all the pleasures of visiting a tropical Island. The Staff is very friendly and helpfulll, the facilities generous, the food excellent. I can only recommend.

Helpful?
1 Thank Roman P
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Roman P, Thank you for your feedback on your recent stay at The Westin Turtle Bay Resort &Spa ,Mauritius. I am thrilled to read about your experience and the fact that you loved every bit of our resort . We were honored to have hosted you and invite you to return to The Westin Turtle Bay Resort &Spa ,Mauritius... More 

Essex, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I only returned from Mauritius 2 days ago. We stayed for only a week but it was the best holiday we have ever had from arrival into the hotel until departure. Every person that we came into contact with at the hotel were so friendly and helpful. We stayed in an ocean grande deluxe room which was... More 

Helpful?
Thank Rebecca F
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Rebecca F, First of all for choosing The Westin Turtle Bay Resort &Spa for your Honeymoon., Congratulations from all of us on your recent wedding! I’m so happy to hear that we could be your host for your honeymoon. Thank you very much for your comments about your stay, especially regarding our associates. I’m so pleased that you felt... More 

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