The hotel is located conveniently close to the outlet mall and to the finger lakes area. The staff were very friendly and helpful.
The hotel was clean, comfortable, and very convenient with its own restaurand and bar/lounge.
The only complaint was the noise and the difficulty of controlling the ac/heating unit.!
More
This venue is right in the middle of the Finger Lakes area, and surrounding the hotel are several vineyards.
However, I actually chose this hotel for the location as a business traveler- it's about halfway between Syracuse and Buffalo.
You have to take the exit off the New York Tollway (it will be about $1.50 from Syracuse and another $2.00...
More
Thank you for your great review! We appreciate all of your advice and tips on the hotel and area to the other travelors who are sure to read our reviews. We find many business travelors like yourself stopping here as we are a central location between the larger cities in the state and we are very happy to be able...
More
Bed was wonderful after a day of touring the beautiful area around the lakes. Room was clean and loved having a mini fridge for our snacks. The staff was very helpful with info on the area so stayed 2 days. The breakfast was good and all I could eat. Would stay again as the rates were fair.
More
Thank you for your nice review! We are very pleased that you enjoyed your stay with us, and the beautiful Finger Lakes area. We look forward to you returning and having another great stay. I will be sure to share your review with all of our staff, as they pride themselves in having happy guests! Safe travels!
More
If you are expecting a good breakfast, dont stay at this motel. On an extended business trip pulled off the turnpike and spent the night. Expecting the really good and famous breakfast found at Holiday inns, only to go to the resturant in the motel. Very poor selection and terrible service and cost was 10 buck a head. Not worth...
More
Thank you for your review of our hotel. I am sorry that you were less than pleased with the breakfast and service you received while staying here. I have sent your comments to all of the appropriate staff so that they are aware of the issues and that we can work to create a more enjoyable breakfast experience for our...
More
The room was larger than expected and very clean. Free internet was easy to access and the bed was comfortable. It was nice to have a mini fridge and microwave and we used them both.
More
Thank you for your review of your stay with us. I am very happy that you were so pleased with your room and even more so with our friendly staff! We recently added the microwaves and refridgerators to all of our rooms as an added value to our guests and i am happy to hear that you found this helpful...
More
My wife and I stayed here for a three day getaway for wine tasting and trips to wildlife refuges and museums. Because I am a Priority Club Member they upgraded our room. The room was clean and the staff from the restaurant and hotel were friendly and helpful. The fitness room had a hot tub and spa which came in...
More
Thank you so much for your review! We are thrilled that you and your wife had such a great time and it sounds as though you truly enjoyed your trip to the Finger Lakes! The wineries and local attractions are a real treasure and we are always pleased when people enjoy them so much. I am very glad that you...
More
Traveling back from Boston choose this hotel for quick overnight.. it was great .. very very clean, looks to be recently updated with flat screen TV's and free wireless .. hotel staff very helpful .. i am now a priorty member.. and the beds were very comfortable.. the pool was not open as it was outside but we did hit...
More
Thank you so much for your review! We are thrilled that even though it was a quick trip you enjoyed your stay with us so much. As you mentioned we did just recently update all of our rooms with flat screen, HD tv's, as well as the microwaves and refridgerators!!! I hope that if you are ever driving past or...
More
After spending a night in a neighboring hotel (the Hotel Clarence) my husband and I had escaped there and were really just looking for a hotel with decent rates and a working air conditioner! I had never stayed in a Holiday Inn, but this one looked the most promising after a quick look online.
The hotel desk clerk in the...
More
Thank you for your review! I am so pleased that Rachel was able to make your stay a little more pleasanr and that you were happy with your room. Thank you for lettingus know about theissue with the tub so that we can get that repaired.
I was very sorry to read though, that you were so ill. I certainly...
More
Several hockey teams were staying the same night as we were. Kids knocking on doors and running down the halls at all hours of the night do not make for a great hotel experience. However before even asking a nice note was placed under the door appologizing for the noise and reducing the amount of our room rate. That made...
More
Thank you for your review. We are very pleased to hear about the great service that you received while staying here. Our younger teams can have a tendancy to be loud and we do try our best to accomodate our other guests. I am glad that the staff was aware and proactive in helping you to enjoy your stay! i...
More
We stayed here back in December, when we were visiting for the "It's a Wonderful Life" festival in nearby Seneca Falls. The hotel itself was average but it was clean. The desk staff could be at times aloof and unhelpful but no major problems. I did not have a chance to dine in the restaurant (nor did I want to...
More
Thank you for your review of your stay with us. I am glad that you found your stay comfortable and satisfactory although I do wish we had "wowed" you more!! We actually now have an amazing new chef who is creating an entirely new menu for our restaurant and we are very excited to see the new reviews and customer...
More
If you own or manage Holiday Inn Waterloo-Seneca Falls, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
105 Reviews
72 Reviews
66 Reviews
