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All 2 Waterloo hotels

Holiday Inn Waterloo-Seneca Falls

3.0 of 5 Hotel   |   2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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63%
Ranked #2 of 2 hotels in Waterloo
A recent review
4 of 5 stars reviewed 1 week ago
Brenda H Kingston
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  • Reviews (230)
  • Photos (66)
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  • Room tips (38)
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230 people have reviewed this hotel

Traveler rating
    60
    75
    50
    30
    15
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61
75
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Kingston
1 review
4 of 5 stars Reviewed 1 week ago

The room and bed was clean and comfortable. Breakfast Buffet was well done. Staff was friendly and made you feel welcome even thought they where virtually fully booked. I wouls stay hee again at a discount but would not pay the door rate. Booked throght HOTEL.COM AT 30% LOWER RATE.

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south
Top Contributor
70 reviews 70 reviews
34 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Large, clean and a real non smoking room. The location of this well kept hotel is great for visiting part of Finger Lakes. The free coffee and tea for all day long, is a real good idea. The staff is very helpful and friendly. Worth every dollar.

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DUANESBURG
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

My sisters and I (3 of them) all go on a Premium outlet shopping weekend every year. We go to a different one every year if possible. This year we decided to go to the Waterloo outlets to do shopping on Friday and do the Wineries on Saturday on Seneca Lake. The hotel was very nice, room was what we... More

Was this review helpful? Yes 1
Clifton Park, New York
Top Contributor
149 reviews 149 reviews
40 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed May 31, 2014

This is typical 60's fare. Made a reservation for Sat. and Sun. of Memorial Day weekend. Waaayy expensive on Saturday. When we asked for a king bed (instead of the "standard room") we were told that they only had two rooms left. Weird... The parking lot was less than 1/2 full and most of the lights were not on at... More

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IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear John I, Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 of 5 stars Reviewed May 31, 2014

The rooms are in dire need of basic upgrades. The mattress was saggy and I felt springs all night. The finish on the bathroom door was peeling off. The bathtub was very dingy. Kind of gross, but when I turned on the shower soap from the previous shower came up the drain. Really a mediocre place

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

I want to sincerely apologize for the condition of the room you stayed in. We hold ourselves to a certain level of customer service, as well as cleanliness and condition. I do apologize that we missed the mark with your room. Please come see us again so we can show you high standards that we usually uphold. More

ny
Top Contributor
70 reviews 70 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 29, 2014

We checked into the Holiday Inn hotel in Waterloo on Friday evening. We stayed there while attending my nephew's graduation at Hobart College. The hotel is about a 15 minute ride to Hobart College. We were with our two children and had a room with two queen size beds. The kids bed squeaked all night long, every time they moved... More

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IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear NyCindy, Thank you for taking the time to provide feedback on your stay. It is unfortunate the available equipment in the fitness center prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to... More

Wadsworth, Ohio
Top Contributor
85 reviews 85 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 29, 2014

My husband and I stayed one night in the hotel on our way from Ohio to Connectticut via the Finger Lakes. He thought he had stayed in this hotel a few years ago while on a business trip so thought it would be ok for an over nighter. It is a typical Holiday Inn but is way over due for... More

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IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Sally S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Montreal, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 29, 2014

Fairly nice hotel, well situated and easy to access. Room was clean and comfortable, staff was helpful and the breakfast buffet was ok. The hotel also features a restaurant where food was not too bad and the service was great. Would definitely recommend.

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Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014 via mobile

Hotel is very close to a waste faculty ( a dump ). There is an unpleasant smell as you approach hotel but not noticeable when you arrive. Our check in was not memorable. Clerk asked how many room keys we wanted but did not listen to answer providing us with the wrong number. Clerk said they were not very booked... More

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Sheila3409, We do apologize for the issues you encountered during your stay. We do strive to uphold a certain level of customer service and room standards. It is obvious that we missed our mark with you! We do hope that you can come see us again, and let us show you all that we do have to offer here... More

Watervliet, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2014

I was at the HI Waterloo for a bachelorette weekend with 11 other ladies. The hotel itself is nice. Very clean. Our first impression of the staff was wonderful though. Alex, (I believe he is the manager) is amazing. He made our stay outstanding. We felt bad requesting room changes, etc. but he was great about catering to us. Our... More

Was this review helpful? Yes 1
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear RFM1978, We are very happy that you enjoyed your visit! We definitely enjoyed having you stay with us! Please come stay with us again! -Alex More

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Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Location: United States > New York > Finger Lakes > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 
Number of rooms
147

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