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All 2 Waterloo hotels

Holiday Inn Waterloo-Seneca Falls

3.0 of 5 Hotel   |   2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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Ranked #2 of 2 hotels in Waterloo
A recent review
5 of 5 stars reviewed 1 week ago
Stephanie J
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242 people have reviewed this hotel

Traveler rating
    62
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    53
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Greenwich, Connecticut
Top Contributor
229 reviews 229 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel was worn carpets needed to be replaced. Couldn't sleep as the air condition rattled all night and could not Get cool. The registration area was excellent and very friendly and accommodating. Would not stay here again. It was clean but needs to freshen big time.

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for 1 night to break up a long car journey. Hotel is next to a Walmart, there's a Taco Bell/KFC one side and McDonalds on the other. Large car park. Front desk staff were friendly, tea and coffee always available. Large bedroom, large comfortable bed, flat screen tv, fridge and microwave. This hotel was ideal for our purposes.

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Cheektowaga, New York
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The decor is outdated, wallpaper border starting to peel. Room was clean and staff was nice and friendly. Did not use any amenities except free WiFi and ice machine. Comfy beds. Good for a night stay, close to the outlet mall and near to restaurants around.

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Buffalo, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

So it's a Holiday Inn and a little older but very clean and a nice large room. Sure, it could use some updating but the staff were all very friendly and helpful, it was clean and close to Geneva and Seneca Falls. Onsite restaurant and bar which can be very convenient after a long day. For the price I was... More

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Port Dover, Canada
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family used this hotel as home base as we spent a couple nights in the Finger Lakes. We chose the hotel because of the low room rates, as well as the large outdoor pool which the kids loved. Waterloo Outlet Mall is nearby. Watkins Glen and Corning Museum of Glass were part of our trip, but we couldn't find... More

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Stoneham, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 2 nights for business trip to Seneca Falls-based customer. Hotel convenient to highway, downtown and some restaurants and markets. Staff was generally happy and helpful. My room was average but needed a refresh. Hallways need significant cleaning and certain sections smell like cigarettes - perhaps due to the smoking areas being directly outside all the exits? Breakfast buffet was... More

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

We apologize for the troubles that you encountered during your stay. We are glad that you had a good stay overall! We appreciate your review and we hope to see you again! More

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the only problem with this hotel is there is only an elevator on one side of the hotel. we checked in around 11 at night and there was no elevator for us to bring our luggage to the second floor so we had to carry our luggage ourselves up the flight of stairs. overall great hotel

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear LOVEtreval2014, Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology for the lack of elevator. We will look into this concern. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your... More

Toronto, Canada
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Reached this hotel drving from Washington, DC at 9:45pm August 8, 2014 walked-in for the night stay. -Walked-in, got ROOM#243 for US$159 rate, if with breakfast, rate is US$164 -at 11:38pm my husband ready for bed, turned one pillow on one of the bed...FOUND SPILL SPOTS OF BLOOD!!! No not chocolate milk stain, not spit stain...BLOOD! -got up opened the... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear H8MUD, On behalf of our entire hotel, please accept our sincere apologies for the problems you experienced during your recent visit to our hotel. This is CERTAINLY not the way we take care of our guests. I do not know how this could have happened but believe me, I will get to the bottom of it so that it... More

Syracuse, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here recently for work. I had to check out for a weekend, and when I returned I was given a different room. My second room was nicer -- the first room had a loud AC unit, a somewhat uncomfortable mattress, and it just seemed a little run down. I enjoyed the buffet breakfast at the hotel restaurant. The... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Ellen W, Thank you so much for your wonderful comments regarding the staff at our hotel. We do strive to ensure that our staff is friendly, helpful and caring. I have showed our staff your comments as that always pleases them to see that our guests appreciate the service that they have given. Thank you again and please come... More

Brookfield, Connecticut, United States
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel without a reservation, came late at night and they had a room plus they provided me with a complimentary breakfast since I asked if this property was HI express, which it is not. They offered both a breakfast buffet a menu, which was nice to have someone wait on you

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Paul W, Thank you for your recent review. I am happy that you enjoyed your stay and that you found the hotel to be well maintained. I do hope that you will visit us once again if you are in our area in the future. More

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Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Location: United States > New York > Finger Lakes > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn

66 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 
Number of rooms
147

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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