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Holiday Inn Waterloo-Seneca Falls

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2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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284 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

attended waterloo outlet mall ...near seneca , Ny decent outdoor mall with good selection and excellent parking went monday evening so traffic very light and easy to get around and into stores stayed at holiday inn - approx 9 miles away ......easy to get to and find ... pleasant suprise for hotel , value ,and comfort level

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Nottingham, UK
Top Contributor
84 reviews 84 reviews
35 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Last minute plan to stay at the Holiday Inn but proved to be a real unexpected gem! The room was OK but the bed was sooooo comfortable. All the facilities were great along with an excellent breakfast in the morning. Thank you it was a great stay.

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear UKUK-Traveller, Thank you so much for your kind comments regarding our hotel. We too feel that our hotel is a real gem! I am so happy that you enjoyed our facilities and breakfast. I will share your comments with the staff as they always strive to ensure that our guests are satisfied with their stay. They will be very... More 

Saint Petersburg, Florida, United States
Contributor
20 reviews 20 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were very pleased with our stay. Checkin was flawless and the staff took their time to explain everything. The place was clean and well cared for. Our room was large and very clean. Bed was comfy and decor average. The pool and jacuzzi were clean.

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Mark Audrey S, Thank you very much for your lovely review of our hotel. I am very happy that you found our hotel clean and well cared for and the bed comfy. Our staff will be thrilled with your comments as they takes great pride in providing our hotel guests with a great experience so we value your feedback.... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A very clean hotel situated in a nice area in wine country. Rooms were big and supplied coffee and other bits and bobs. Good location, on the lake.. Would definitely recommend this hotel! Breakfast is $5 per station (hot or cold) however an early start meant I couldn't check it out

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Steph G, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I truly appreciate that you would recommend our hotel and hope that if you are in the area in the future, you will... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Great stay, Very good Breakfast, Close to Outlet shopping. This is a desirable spot to stay if you are going to shop at the Waterloo Premium Outlets. They serve a great breakfast. I would stay here again.

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you very much for choosing to stay here at our Holiday Inn in beautiful Waterloo, NY! We are very glad that you enjoyed your stay with us. Keep your eye on the Waterloo Premium Outlet Mall website for dates of Sidewalk Sales and other events! We hope to see you again soon. More 

Hyderabad, India
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

made the reservation on priceline and i reached the hotel late in the night around 945pm and the response from the reception for shocking-- the fastest check in i have made in my lifetime the check in process took 2 mins,yes, u see it right, 2 mins and the rooms are decently planned and comfortable. the parking is also close... More 

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying here in Waterloo, NY. We appreciate your business, and your kind words. I am glad that you got checked in quickly. There is nothing worse than having to wait forever when checking in late at night. We hope that you can come and see us again soon! More 

Troy, New York
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was on a girls weekend wine and shopping bus trip. The hotel was very nice and check in and out was very efficient for our group. The room was clean and comfortable. The pool was heated and great. Had dinner had the hotel and the portobello mushroom with grilled vegetables was great. Service was good. Unfortunately the sAme can not... More 

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us here in Waterloo, NY! We are glad that you enjoyed most of your stay. I do sincerely apologize for the quality of your food in our restaurant. Your comments have been passed to our Food and Beverage Managers so we can prevent these situations from happening again. We do hope that you will get... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We visited the Finger Lakes area for our anniversary and stayed at the Holiday Inn Waterloo-Seneca Falls. We found the staff to be very courteous and the rooms were very clean and comfortable. On our first night, Haley at the front desk found out that it was our anniversary and gave us a bottle of wine to celebrate. We had... More 

Was this review helpful? Yes 1
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you very much for staying with us here in Waterloo, NY! We are very glad that you had a great stay, and a great anniversary!!. We appreciate your kind words, and we truly hope that you can come and stay with us here again in the near future! More 

Albion IL
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in the area for a wedding and this is one of the hotels that the bride had rooms reserved for guests. We made a good choice when we decided to stay here. The front desk and cleaning staff were helpful and accommodating. The room was very clean. The whole property was clean and well taken care of. There... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear q_alba, We are so pleased that you choose our hotel for your accommodations. We thank you for your wonderful comments. Our staff takes great pride in providing a clean hotel and friendly service. It is very gracious of you to take the time to write your review. We very much appreciate it and do hope that you will stay... More 

West Hartford, Connecticut
Top Contributor
122 reviews 122 reviews
10 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was a nice and reasonable place to stay over the Memorial Day/Cornell Graduation weekend, when very few rooms were available. Still quite pricey. We were a good hour out of Ithaca but my husband enjoyed the drive and we love this area. The place is well spread out so find a door close to your room. There's a swimming... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear RPK1990, We are so pleased that we were able to accommodate you on such a busy weekend. Thank you for your comments and we are happy that you enjoyed your stay. Please do come back and stay with us once again. Sincerely, Linda K General Manager More 

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