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All 2 Waterloo hotels

Holiday Inn Waterloo-Seneca Falls

3.0 of 5 Hotel   |   2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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Ranked #2 of 2 Hotels in Waterloo
A recent review
4 of 5 stars reviewed 2 days ago
Neil T Stroud, United Kingdom
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246 reviews from our community

Traveler rating
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    55
    31
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
Stroud, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This is a good standard Holiday Inn with a good bar area and a good buffet breakfast, although not free. There is plenty of free parking. The staff are very helpful and friendly. The room is clean and as expected from a Holiday Inn, although some sprucing up could make it even better. The hotel is located a fair way... More

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Wilkes-Barre, Pennsylvania
Top Contributor
60 reviews 60 reviews
5 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel met my needs, it was clean and in a convenient location. It is located in a commercial area which is handy. The room price was comparable to other hotels nearby, however it seemed a little overpriced.

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Williamsville, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Not so long ago my man had to live in the Seneca Falls Holiday Inn for an extended period. Over the couple months he was there I would visit him from time to time, so we've got a pretty good perspective on this place. First off we want to thank the staff for their attentiveness and flexibility. They did all... More

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South Brunswick, New Jersey
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Its right in the center of waterloo and close to major restaurants and attractions. Pool was nice and warm. Heritage cafe was awesome with great breakfast options. The hotel itself seemed little outdated but not bad. Yes they have free wifi for all guests and tge staff is really nice and ready to help.

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very glad that our location, staff and restaurant exceeded your expectations. I will share your review with all of our staff; they pride themselves in having happy guests and will be pleased to receive such great comments! Hopefully if your travels bring you back to the Finger Lakes area you will again... More

Greenwich, Connecticut
Top Contributor
237 reviews 237 reviews
23 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was worn carpets needed to be replaced. Couldn't sleep as the air condition rattled all night and could not Get cool. The registration area was excellent and very friendly and accommodating. Would not stay here again. It was clean but needs to freshen big time.

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to share your experience at our Holiday Inn Waterloo-Seneca Falls. Thank you for the positive comments about our staff, we have worked very hard to excel in customer service. We are in the planning stages of some upgrades in our guestrooms and apologize for the carpet and air conditioning. We will check that room... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 1 night to break up a long car journey. Hotel is next to a Walmart, there's a Taco Bell/KFC one side and McDonalds on the other. Large car park. Front desk staff were friendly, tea and coffee always available. Large bedroom, large comfortable bed, flat screen tv, fridge and microwave. This hotel was ideal for our purposes.

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! It is nice to hear that you had such a positive experience at our Holiday Inn Waterloo-Seneca Falls. We appreciate the positive feedback and do hope that if you return to the Finger Lakes area you will again choose our Holiday Inn. More

Cheektowaga, New York
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The decor is outdated, wallpaper border starting to peel. Room was clean and staff was nice and friendly. Did not use any amenities except free WiFi and ice machine. Comfy beds. Good for a night stay, close to the outlet mall and near to restaurants around.

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us at the Holiday Inn of Waterloo - Seneca Falls, NY and thank you for taking the time to share your experience on TripAdvisor regarding your recent stay. Your comments are very important to us and allow us to constantly improve. It was wonderful to hear that our hotel was clean and friendly. We do... More

Buffalo, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So it's a Holiday Inn and a little older but very clean and a nice large room. Sure, it could use some updating but the staff were all very friendly and helpful, it was clean and close to Geneva and Seneca Falls. Onsite restaurant and bar which can be very convenient after a long day. For the price I was... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that you found our Holiday Inn to be clean, convenient, affordable and friendly. We take pride in providing great customer service and appreciate the positive comments regarding service. Thank you for taking the time to share your experiences on TripAdvisor, we look forward to your next visit to the area. More

Port Dover, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family used this hotel as home base as we spent a couple nights in the Finger Lakes. We chose the hotel because of the low room rates, as well as the large outdoor pool which the kids loved. Waterloo Outlet Mall is nearby. Watkins Glen and Corning Museum of Glass were part of our trip, but we couldn't find... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that you found our Holiday Inn convenient, clean, comfortable and friendly. Thank you for taking the time to share your experience and thank you for choosing the Holiday Inn of Waterloo - Seneca Falls. We look forward to your next visit to the area. More

Stoneham, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights for business trip to Seneca Falls-based customer. Hotel convenient to highway, downtown and some restaurants and markets. Staff was generally happy and helpful. My room was average but needed a refresh. Hallways need significant cleaning and certain sections smell like cigarettes - perhaps due to the smoking areas being directly outside all the exits? Breakfast buffet was... More

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

We apologize for the troubles that you encountered during your stay. We are glad that you had a good stay overall! We appreciate your review and we hope to see you again! More

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Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Location: United States > New York > Finger Lakes > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn

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