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Holiday Inn Waterloo-Seneca Falls

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2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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1 room 1 guest
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Holiday Inn Waterloo-Seneca Falls
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296 Reviews from our TripAdvisor Community

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Traveler rating
    75
    106
    64
    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mississippi
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel is in a good location, near restaurants & shopping & the Finger Lakes area. Pool was heated & they offered a steam room. They have an in house restaurant-waiter was excellent- though some improvement needed in the kitchen. Our room was clean and housekeeping staff on our floor(2) was very helpful.

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New York City, New York
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Holiday Inn Waterloo is okay but wished it was updated and more attention to detail in terms of cleaning should be a bigger priority. The smell of the landfill nearby is revolting but did not penetrate the building air system luckily. For a last minute booking this was an okay experience for a group that is more out and... More 

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us here in Waterloo, NY. We are glad that you enjoyed your overall stay here with us, and I do apologize for the short comings that you did encounter during your stay. We hope that you will have the chance to come see us again soon! More 

New York City, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed while visiting Finger Lakes.The charges were high compared to the level of the property.Rooms are very clean, good beds.However,everything can be heard outside your room.24X7 coffee kiosk is not maintained.Good thing about breakfast is that the restaurant is open and bright and you get served.However,the choice of food is very limited like a cheap hotel.No fresh waffles or brown... More 

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear TorchoLove, Thank you for your recent review of our hotel. We appreciate that you felt that the rooms were clean and the beds good. I am sorry that you felt our breakfast was limited. Perhaps our server did not give you the menu which does have waffles made to order. There is also a selection of pastries, home baked... More 

New Boston, New Hampshire
1 review
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed at the Holiday Inn, Waterloo NY from 7/24/15 - 7/26/15. We stayed there for my brother's wedding/reception as the services were on the Holiday Inn premises. Rooms were clean and modern. Pool/Sauna/Jacuzzi/Gym were all nice. Liked the layout of the premises(shaped like a large square) so even if you make a wrong turn you'll eventually... More 

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you very much for staying here in Waterloo, NY! We are very glad that you enjoyed your experience here at our Holiday Inn! We take great pride in our positive guest experiences, and all departments will be very happy to read your kind words. We hope that you have the chance to come and visit us here again very... More 

Duncannon, Pennsylvania
Level Contributor
1 review
1 of 5 stars Reviewed July 27, 2015

I reserved a room at this site only to find out when we arrived that I was over charged for the room. We were with a group for a wedding and should have gotten a much lower price than we did at this site. I was told by the person at this phone number that I should give my discount... More 

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

We appreciate you staying here in Waterloo, NY. We do apologize with the confusion that can happen with third party booking sites. I also apologize for the carpet in your room. I have forwarded your comments to our Housekeeping and Maintenance Departments, so we can correct those issues. We hope that you will have the opportunity to come and stray... More 

Norwich, Connecticut
Level Contributor
268 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed July 27, 2015

While the hotel was adequate for our stay this past weekend, I did not find it to be worth the price we paid. When I booked the reservation, it was estimated my total for 2 nights would be $400 including fees and taxes, meaning about $200/night, which was also with my supposed discount, as we were there for a friend's... More 

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying here in Waterloo, NY. I am sorry that you didn't feel that the rate was appropriate. However, We do a very good job of pricing ourselves competitively with in our local area competition. The other local properties follow a very similar rate structure. It does sound like you enjoyed your stay overall. We are pleased to... More 

Muskegon, Michigan
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 26, 2015

My wife and I stayed two nights on a driving vacation in New York state. The beds were very clean with a choice of soft or firm pillows. The room and bathroom were clean. The wifi was fast and worked well. The staff was friendly. There is no free breakfast available but there is a restaurant on site. We stayed... More 

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us in Waterloo, NY and thank you for taking the time to fill out a review. We are glad that you enjoyed your stay. I do apologize about the lobby coffee machine. I know how important MY morning cup of coffee is to me, so I completely understand your disappointment was there. We hope that... More 

Arnold, Maryland
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 26, 2015

We chose this hotel for price and closeness to Montezuma NWR, but the location ended up being great for visiting Geneva, Waterloo, and Seneca Falls. Hotel was clean, staff friendly and helpful, outdoor pool nice and it has a tennis court. Wished breakfast had been included, but really no complaints.

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you very much for staying with us, as well as taking the time to write a review! Isn't the Montezuma NWR an amazing place! We go out there quite frequently. However, I have yet had the chance to see one of the bald eagles that nest out there! We will keep looking :) We are located in a great,... More 

MD
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2015

I booked the wine package at this hotel. What a deal. Besides the large room, we received a bottle of wine, complimentary drinks at the bar, and coupons for wine tasting go at several of the local wineries. The location was great. Staff was very friendly. Highly recommend.

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you very much for staying with us here in Waterloo! We are very glad that you enjoyed our Wine Package! There isnt much better than a good bottle of wine in a nice spacious relaxing room, with nothing to worry about! We hope that you can come see us again soon! More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 22, 2015

We stay at this hotel annually, during our visit to the wineries. The hotel has a prime location just north of Seneca and Cayuga Lakes. We have only had positive experiences here. During our most recent stay, a large team of students from South America moved into the rooms around our room. Needless to say, it was loud. They were... More 

Was this review helpful? Yes
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying here with us in Waterloo, NY! We appreciate you choosing our Holiday Inn and we appreciate your kind words. We are very glad that you enjoyed your visit. I do apologize for the noise that you encountered with the group, but I an very happy that the new room worked out better for you! I also... More 

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