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All 2 Waterloo hotels

Holiday Inn Waterloo-Seneca Falls

3.0 of 5 Hotel   |   2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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Ranked #2 of 2 hotels in Waterloo
A recent review
4 of 5 stars reviewed yesterday
Shari S Buffalo, New York
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239 people have reviewed this hotel

Traveler rating
    61
    79
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Buffalo, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

So it's a Holiday Inn and a little older but very clean and a nice large room. Sure, it could use some updating but the staff were all very friendly and helpful, it was clean and close to Geneva and Seneca Falls. Onsite restaurant and bar which can be very convenient after a long day. For the price I was... More

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Port Dover, Canada
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our family used this hotel as home base as we spent a couple nights in the Finger Lakes. We chose the hotel because of the low room rates, as well as the large outdoor pool which the kids loved. Waterloo Outlet Mall is nearby. Watkins Glen and Corning Museum of Glass were part of our trip, but we couldn't find... More

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Stoneham, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed 2 nights for business trip to Seneca Falls-based customer. Hotel convenient to highway, downtown and some restaurants and markets. Staff was generally happy and helpful. My room was average but needed a refresh. Hallways need significant cleaning and certain sections smell like cigarettes - perhaps due to the smoking areas being directly outside all the exits? Breakfast buffet was... More

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

We apologize for the troubles that you encountered during your stay. We are glad that you had a good stay overall! We appreciate your review and we hope to see you again! More

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

the only problem with this hotel is there is only an elevator on one side of the hotel. we checked in around 11 at night and there was no elevator for us to bring our luggage to the second floor so we had to carry our luggage ourselves up the flight of stairs. overall great hotel

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Toronto, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago

Reached this hotel drving from Washington, DC at 9:45pm August 8, 2014 walked-in for the night stay. -Walked-in, got ROOM#243 for US$159 rate, if with breakfast, rate is US$164 -at 11:38pm my husband ready for bed, turned one pillow on one of the bed...FOUND SPILL SPOTS OF BLOOD!!! No not chocolate milk stain, not spit stain...BLOOD! -got up opened the... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear H8MUD, On behalf of our entire hotel, please accept our sincere apologies for the problems you experienced during your recent visit to our hotel. This is CERTAINLY not the way we take care of our guests. I do not know how this could have happened but believe me, I will get to the bottom of it so that it... More

Syracuse, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here recently for work. I had to check out for a weekend, and when I returned I was given a different room. My second room was nicer -- the first room had a loud AC unit, a somewhat uncomfortable mattress, and it just seemed a little run down. I enjoyed the buffet breakfast at the hotel restaurant. The... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Ellen W, Thank you so much for your wonderful comments regarding the staff at our hotel. We do strive to ensure that our staff is friendly, helpful and caring. I have showed our staff your comments as that always pleases them to see that our guests appreciate the service that they have given. Thank you again and please come... More

Brookfield, Connecticut, United States
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel without a reservation, came late at night and they had a room plus they provided me with a complimentary breakfast since I asked if this property was HI express, which it is not. They offered both a breakfast buffet a menu, which was nice to have someone wait on you

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Paul W, Thank you for your recent review. I am happy that you enjoyed your stay and that you found the hotel to be well maintained. I do hope that you will visit us once again if you are in our area in the future. More

PA
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We recently spent 2 nights at the Holiday Inn Waterloo. Weekend rates in the summer are high, but that's typical of the area. As IHG members we were upgraded from the standard room to the 1 bedroom suite, which made the accommodations a slightly better value. The one bedroom suite has a small kitchen area with a fridge/freezer, dining table... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear maweber, Thank you so much for your recent review. I was so happy to read that you enjoyed your stay. It is very exciting to read that you feel our staff was outstanding. We do stress to our staff that service must be top notch! it is people that make a memorable stay, not buildings!! I am so happy... More

Kingston
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

The room and bed was clean and comfortable. Breakfast Buffet was well done. Staff was friendly and made you feel welcome even thought they where virtually fully booked. I wouls stay hee again at a discount but would not pay the door rate. Booked throght HOTEL.COM AT 30% LOWER RATE.

Was this review helpful? Yes 1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Brenda H, Thank you for your review of our hotel. I was so happy to read that you felt our breakfast buffet was well done and that the room and bed were clean and comfortable. I do hope that you will visit us again when you are in our area! More

south
Top Contributor
70 reviews 70 reviews
34 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed June 21, 2014

Large, clean and a real non smoking room. The location of this well kept hotel is great for visiting part of Finger Lakes. The free coffee and tea for all day long, is a real good idea. The staff is very helpful and friendly. Worth every dollar.

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Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Location: United States > New York > Finger Lakes > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn

66 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 
Number of rooms
147

Questions & Answers

Questions? Get answers from Holiday Inn Waterloo-Seneca Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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