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All 2 Waterloo hotels

Holiday Inn Waterloo-Seneca Falls

3.0 of 5 Hotel   |   2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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Ranked #2 of 2 Hotels in Waterloo
A recent review
4 of 5 stars reviewed 6 days ago
jojopooh22 Canandaigua, New York
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250 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canandaigua, New York
Top Contributor
56 reviews 56 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were pleasantly surprised by this place down the road for us. My husband's 45th class reunion was held here this past weekend and we decided to stay the night. The price tag was high, but classmates received a discount, which helped. The beds were comfortable and the linens updated. Food was good at the banquet dinner. Service was helpful... More

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear jojopooh22, Thank you so much for your kind review. It is always so wonderful when our guests take the time to post a review of our hotel. It is such a pleasure to read that you were pleasantly surprised and that you found our hotel comfortable and the food at your banquet good. That is what we strive for!... More

Cornwall, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Stayed at this Holiday Inn for two nights. We thought that we would stay on the west side of Seneca Lake but were close to the Holiday Inn by days end we decided to return. The room was clean, the staff helpful and friendly. Centrally located to shopping, restaurants, great scenery and many wineries to visit. They had a nice... More

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Seadog462014, Thank you for your review. We are so happy that you would choose to stay with us once again. We strive to ensure that we provide our guests with clean rooms, good food and beverage and that our staff is friendly. It is so wonderful when our efforts are appreciated! Thank you, I will be certain to share... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed at this Holiday Inn three times while visiting the Finger Lakes. The rooms are clean, modern and the staff are all helpful and friendly. Centrally located to explore the area with many wineries to visit and lovely scenery

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Kiwibell, Thank you for taking the time to post a review of our hotel. It is so wonderful to read that you found our rooms to be clean and modern and our employees friendly. We love our hotel and it is so very nice to read your positive comments. You are correct, the scenery here is lovely, especially this... More

Buffalo
Contributor
19 reviews 19 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Won a free room night w/breakfast while at the Finger Lake Wine Festival. (Thanks for coming to event, your both was fun and the prize was nice!) Making the reservation was quick and easy. Returned to area for more wine tasting and the Ferrari Race at Watkins Glen. Quick drive up Seneca Lake from Watkins Glen, we were able to... More

Was this review helpful? Yes 1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear blondehabs, Thank you so much for your kind review. It is great that you were able to enjoy the overnight that you won while at the Finger Lakes Wine Festival. How wonderful that you found our hotel clean and well appointed. I will be certain to tell the desk agents that you were pleased with their service as well.... More

Stroud, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a good standard Holiday Inn with a good bar area and a good buffet breakfast, although not free. There is plenty of free parking. The staff are very helpful and friendly. The room is clean and as expected from a Holiday Inn, although some sprucing up could make it even better. The hotel is located a fair way... More

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Neil T, Thank you for taking the time to post a review of our hotel. We always appreciate it when our guests care enough to write about their stay. I am so pleased that you found our staff to be friendly and helpful and that you liked our bar area and buffet breakfast. We do pride ourselves on having... More

Wilkes-Barre, Pennsylvania
Top Contributor
61 reviews 61 reviews
5 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel met my needs, it was clean and in a convenient location. It is located in a commercial area which is handy. The room price was comparable to other hotels nearby, however it seemed a little overpriced.

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear FrankandJen, Thank you for your review. I appreciated your comments and I am very pleased that you found our hotel to be clean and in a convenient location. I will be certain to inform the housekeeping staff about your comments. They will be pleased that their work does not go unnoticed.! More

Williamsville, New York
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 6, 2014

Not so long ago my man had to live in the Seneca Falls Holiday Inn for an extended period. Over the couple months he was there I would visit him from time to time, so we've got a pretty good perspective on this place. First off we want to thank the staff for their attentiveness and flexibility. They did all... More

Was this review helpful? Yes 1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Natalie C. Thank you for your thoughtful and kind review. I am so happy to read that you found our staff to be attentive, helpful and flexible. I will be certain to pass your comments along to the staff. They are always so pleased when they learn that their efforts have been appreciated. I will also be certain to... More

South Brunswick, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Its right in the center of waterloo and close to major restaurants and attractions. Pool was nice and warm. Heritage cafe was awesome with great breakfast options. The hotel itself seemed little outdated but not bad. Yes they have free wifi for all guests and tge staff is really nice and ready to help.

Was this review helpful? Yes 1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very glad that our location, staff and restaurant exceeded your expectations. I will share your review with all of our staff; they pride themselves in having happy guests and will be pleased to receive such great comments! Hopefully if your travels bring you back to the Finger Lakes area you will again... More

Greenwich, Connecticut
Top Contributor
261 reviews 261 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed August 29, 2014

This hotel was worn carpets needed to be replaced. Couldn't sleep as the air condition rattled all night and could not Get cool. The registration area was excellent and very friendly and accommodating. Would not stay here again. It was clean but needs to freshen big time.

Was this review helpful? Yes 1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to share your experience at our Holiday Inn Waterloo-Seneca Falls. Thank you for the positive comments about our staff, we have worked very hard to excel in customer service. We are in the planning stages of some upgrades in our guestrooms and apologize for the carpet and air conditioning. We will check that room... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 25, 2014 via mobile

Stayed for 1 night to break up a long car journey. Hotel is next to a Walmart, there's a Taco Bell/KFC one side and McDonalds on the other. Large car park. Front desk staff were friendly, tea and coffee always available. Large bedroom, large comfortable bed, flat screen tv, fridge and microwave. This hotel was ideal for our purposes.

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! It is nice to hear that you had such a positive experience at our Holiday Inn Waterloo-Seneca Falls. We appreciate the positive feedback and do hope that if you return to the Finger Lakes area you will again choose our Holiday Inn. More

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Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Location: United States > New York > Finger Lakes > Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn

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