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All 2 Waterloo hotels

Holiday Inn Waterloo-Seneca Falls

3.0 of 5 Hotel   |   2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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Ranked #2 of 2 Hotels in Waterloo
A recent review
4 of 5 stars reviewed 1 week ago
Megkreidyy Stow, MA
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256 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stow, MA
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The service at this Holiday Inn is outstanding. I encountered Val in the restaurant 5 times over my 4 night stay at this property, and she is one of the most friendly and helpful waitresses I've ever had. There was a snowstorm while I was staying at the hotel, and I was dreading having to clear off my car to... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Megkreidyy, Thank you so much for your recent review! I appreciate the feedback and I am very happy that we were able to make your trip here comfortable. It is so good to read that you appreciated our services and most especially our employees. I will be certain to pass your comments along to the staff. It always makes... More 

Tonawanda, New York
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in the Holiday Inn in Waterloo, over Thanksgiving. Nice clean hotel, very courteous. I had a complaint about a car parked in the Handicapped spot with no plates or hanger. They found me in the lounge and explained that it was tagged, but it was Canadian, and they just place the tag on the dash. Nice of them to... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Rodburner, We are so happy that you had a nice stay with us. We do strive to provide clean, comfortable accommodations and friendly, courteous service. It is so nice to read that you appreciated our efforts. Please come back to see us once again! More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2014

My experience  at the holiday inn in waterloo had been quite comical. First off let me just state it wasn't all bad. I've stayed at the holiday inn in waterloo several times. I can clearly see there has been some management changes in some departments.  Making the reservations was very easy and when checking in alex was amazing so nice... More 

Was this review helpful? Yes 1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear littamarie56, I am so sorry that you had such a horrible experience in our bar. Believe me, we do not condone that type of behavior. I would love the opportunity of discussing this further with you. I would appreciate it if you could call me so that we can do just that. I can be reached at 315 539-5011... More 

Albany, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 4, 2014

Very nice spacious clean king bed room. Little on the expensive side (120) but very comfortable and quiet. Seneca Falls is a quiet town - not too many restaurants to choose from, but the outlet shopping near Waterloo was great. Would stay again

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear kayDee1971, Thank you for your recent review. We are so happy that you found our rooms to be spacious and clean and that you would stay again. I am sorry however that you felt the restaurant selection was small in the area.We have a listing of restaurants at the desk for Seneca Falls and the surrounding area but I... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 27, 2014

We stayed here for one night after a wine tour. The customer service was great and the room was clean and comfortable. Exactly what I would expect from a Holiday Inn, although it was definitely overpriced. The other hotels in the area were all booked full this weekend so I think that may have had something to do with it,... More 

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Mary W, I was so pleased to read that you had a good experience at our hotel and I thank you for taking the time to post your review! I am sorry that you felt that our rooms were overpriced but I wanted to make sure that you knew that we do make every attempt to charge a competitive... More 

Fingerlakes,NY
1 review
5 of 5 stars Reviewed October 24, 2014

Stayed at this hotel for a workshop. The staff could not be friendlier or more helpful. Every little need we had was met quickly and pleasantly. Rooms are clean and updated...very comfortable. Hotel breakfast was very good and staff accommodated special needs. Nearby restaurants are excellent too. Great place to hold your next meeting or workshop or just for a... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear alp532014, Thank you so much for your kind review! It was certainly our pleasure to be the host hotel for your workshop and it is so very nice to see that our efforts were appreciated. I will be certain to share your comments with the staff. We look forward to having you back with us next year! More 

Canandaigua, New York
Top Contributor
56 reviews 56 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 14, 2014

We were pleasantly surprised by this place down the road for us. My husband's 45th class reunion was held here this past weekend and we decided to stay the night. The price tag was high, but classmates received a discount, which helped. The beds were comfortable and the linens updated. Food was good at the banquet dinner. Service was helpful... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear jojopooh22, Thank you so much for your kind review. It is always so wonderful when our guests take the time to post a review of our hotel. It is such a pleasure to read that you were pleasantly surprised and that you found our hotel comfortable and the food at your banquet good. That is what we strive for!... More 

Cornwall, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

Stayed at this Holiday Inn for two nights. We thought that we would stay on the west side of Seneca Lake but were close to the Holiday Inn by days end we decided to return. The room was clean, the staff helpful and friendly. Centrally located to shopping, restaurants, great scenery and many wineries to visit. They had a nice... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Seadog462014, Thank you for your review. We are so happy that you would choose to stay with us once again. We strive to ensure that we provide our guests with clean rooms, good food and beverage and that our staff is friendly. It is so wonderful when our efforts are appreciated! Thank you, I will be certain to share... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 7, 2014

We have stayed at this Holiday Inn three times while visiting the Finger Lakes. The rooms are clean, modern and the staff are all helpful and friendly. Centrally located to explore the area with many wineries to visit and lovely scenery

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Kiwibell, Thank you for taking the time to post a review of our hotel. It is so wonderful to read that you found our rooms to be clean and modern and our employees friendly. We love our hotel and it is so very nice to read your positive comments. You are correct, the scenery here is lovely, especially this... More 

Buffalo
Contributor
20 reviews 20 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 22, 2014

Won a free room night w/breakfast while at the Finger Lake Wine Festival. (Thanks for coming to event, your both was fun and the prize was nice!) Making the reservation was quick and easy. Returned to area for more wine tasting and the Ferrari Race at Watkins Glen. Quick drive up Seneca Lake from Watkins Glen, we were able to... More 

Was this review helpful? Yes 1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear blondehabs, Thank you so much for your kind review. It is great that you were able to enjoy the overnight that you won while at the Finger Lakes Wine Festival. How wonderful that you found our hotel clean and well appointed. I will be certain to tell the desk agents that you were pleased with their service as well.... More 

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Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Location: United States > New York > Finger Lakes > Waterloo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn

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