We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Waterloo-Seneca Falls

Hotel website
Hotel deals
2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Waterloo-Seneca Falls
Professional photos View all
Browse nearby
Holiday Inn Waterloo-Seneca Falls
Holiday Inn Waterloo-Seneca Falls
Holiday Inn Waterloo-Seneca Falls
Add Photo Write a Review

285 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    73
    101
    61
    34
    16
See reviews for
72
99
13
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (285)
  • Mar-May only
    (66)
  • Jun-Aug only
    (109)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (25)
All months
West Chester, Pennsylvania
5 of 5 stars Reviewed 3 days ago NEW

We were checked in by the very friendly woman at the front desk (Hayley) who checked us in promptly and answered every question we had about our stay. A few hours after arriving we realized our mini fridge in the room wasn't staying cold, and the maintenance man (Kevin) came up almost immediately and fixed the problem in just a... More 

Was this review helpful? Yes
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you very much for choosing to stay with us here in Waterloo, NY. We are very glad that you enjoyed your stay and our hospitality! I have passed your comments along so our employees can see them! We hope that you can come see us again very soon! More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

attended waterloo outlet mall ...near seneca , Ny decent outdoor mall with good selection and excellent parking went monday evening so traffic very light and easy to get around and into stores stayed at holiday inn - approx 9 miles away ......easy to get to and find ... pleasant suprise for hotel , value ,and comfort level

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Gary K, Thank for your wonderful review. W are so happy that you found our hotel to be a pleasant surprise for value and comfort level. We strive for that comfort level and value so it is always wonderful when someone takes the time to let us know they were pleased. Please do come back to see us once... More 

Nottingham, UK
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Last minute plan to stay at the Holiday Inn but proved to be a real unexpected gem! The room was OK but the bed was sooooo comfortable. All the facilities were great along with an excellent breakfast in the morning. Thank you it was a great stay.

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear UKUK-Traveller, Thank you so much for your kind comments regarding our hotel. We too feel that our hotel is a real gem! I am so happy that you enjoyed our facilities and breakfast. I will share your comments with the staff as they always strive to ensure that our guests are satisfied with their stay. They will be very... More 

Saint Petersburg, Florida, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We were very pleased with our stay. Checkin was flawless and the staff took their time to explain everything. The place was clean and well cared for. Our room was large and very clean. Bed was comfy and decor average. The pool and jacuzzi were clean.

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Mark Audrey S, Thank you very much for your lovely review of our hotel. I am very happy that you found our hotel clean and well cared for and the bed comfy. Our staff will be thrilled with your comments as they takes great pride in providing our hotel guests with a great experience so we value your feedback.... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very clean hotel situated in a nice area in wine country. Rooms were big and supplied coffee and other bits and bobs. Good location, on the lake.. Would definitely recommend this hotel! Breakfast is $5 per station (hot or cold) however an early start meant I couldn't check it out

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Steph G, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I truly appreciate that you would recommend our hotel and hope that if you are in the area in the future, you will... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Great stay, Very good Breakfast, Close to Outlet shopping. This is a desirable spot to stay if you are going to shop at the Waterloo Premium Outlets. They serve a great breakfast. I would stay here again.

Was this review helpful? Yes
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you very much for choosing to stay here at our Holiday Inn in beautiful Waterloo, NY! We are very glad that you enjoyed your stay with us. Keep your eye on the Waterloo Premium Outlet Mall website for dates of Sidewalk Sales and other events! We hope to see you again soon. More 

Hyderabad, India
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

made the reservation on priceline and i reached the hotel late in the night around 945pm and the response from the reception for shocking-- the fastest check in i have made in my lifetime the check in process took 2 mins,yes, u see it right, 2 mins and the rooms are decently planned and comfortable. the parking is also close... More 

Was this review helpful? Yes
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying here in Waterloo, NY. We appreciate your business, and your kind words. I am glad that you got checked in quickly. There is nothing worse than having to wait forever when checking in late at night. We hope that you can come and see us again soon! More 

Troy, New York
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was on a girls weekend wine and shopping bus trip. The hotel was very nice and check in and out was very efficient for our group. The room was clean and comfortable. The pool was heated and great. Had dinner had the hotel and the portobello mushroom with grilled vegetables was great. Service was good. Unfortunately the sAme can not... More 

Was this review helpful? Yes
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us here in Waterloo, NY! We are glad that you enjoyed most of your stay. I do sincerely apologize for the quality of your food in our restaurant. Your comments have been passed to our Food and Beverage Managers so we can prevent these situations from happening again. We do hope that you will get... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We visited the Finger Lakes area for our anniversary and stayed at the Holiday Inn Waterloo-Seneca Falls. We found the staff to be very courteous and the rooms were very clean and comfortable. On our first night, Haley at the front desk found out that it was our anniversary and gave us a bottle of wine to celebrate. We had... More 

Was this review helpful? Yes 1
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you very much for staying with us here in Waterloo, NY! We are very glad that you had a great stay, and a great anniversary!!. We appreciate your kind words, and we truly hope that you can come and stay with us here again in the near future! More 

Albion IL
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in the area for a wedding and this is one of the hotels that the bride had rooms reserved for guests. We made a good choice when we decided to stay here. The front desk and cleaning staff were helpful and accommodating. The room was very clean. The whole property was clean and well taken care of. There... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear q_alba, We are so pleased that you choose our hotel for your accommodations. We thank you for your wonderful comments. Our staff takes great pride in providing a clean hotel and friendly service. It is very gracious of you to take the time to write your review. We very much appreciate it and do hope that you will stay... More 

Questions? Get answers from hotel staff and past guests. Ask a question

90 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Hotel & grounds (3)
Viewed
View from room (1)
Viewed
Room/suite (3)
Viewed
4:42
Videos (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (73)
Viewed
Pool/beach area (7)
Viewed
Business center/function rooms (4)
Viewed
Dining (4)
Viewed
Room/suite (37)
Viewed
Hotel & grounds (8)
Viewed
Other (13)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay