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Holiday Inn Waterloo-Seneca Falls

3.0 of 5 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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Holiday Inn Waterloo-Seneca Falls
Holiday Inn Waterloo-Seneca Falls
Holiday Inn Waterloo-Seneca Falls
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260 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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YYZ
Top Contributor
73 reviews 73 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were driving home when we encountered a very bad snow storm that we could not continue driving through. Thankfully we saw some signs for this Holiday Inn and we were able to find it through the snow. The front desk clerk was very helpful and friendly - she had been on the phone with numerous other families who were... More 

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Liverpool, New York
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here Valentine's night after spending the day at local wineries. Check in was very slow with only one person at the front desk. Since they had a lot of bookings and an event going on in the restaurant, I would have expected more help at the desk. We were kept awake for most of the night by loud... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Mary S, Thank you for your candid review. I do apologize for the issues you encountered. We did have two people on the desk but evidently one of them had stepped away during the time of your check-in. I am sorry that you had such a wait to get checked in. I am also very sorry that you had... More 

Parish, New York
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed January 14, 2015

Not a lot of places to stay in this area.It cost a lot to stay here.It is an old building.Its quiet here.Lots of tv channels.The place could use updating.The heat sucks.....either too hot or cold just like every other place.

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear lakeeffect2014, Thank you for taking the time to write a review of our property. We always appreciate our guests' feedback as that is how we learn and improve our service to our guests. I am very happy that you found our hotel to be quiet and that you enjoyed our TV channel selection. I do apologize for the issue... More 

Montreal, Canada
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 6, 2015

Stayed here prior to attending the "Real Bedford Falls" festival in Seneca Falls, which is 5 minutes away. Clean hotel, friendly staff, otherwise rooms not unlike any other Holiday Inns. There was a party on the lobby floor when we arrived (rather late), but we did not hear a thing when we got to our room. Would not hesitate to... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Hi Hotel Hank! Thank you for staying with us and for taking the time to write o review of our property. We are so happy that choose to stay with us and that you felt we had a clean hotel with a friendly staff. That is exactly what we strive to have our guests experience! I will be certain to... More 

Stow, MA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 11, 2014

The service at this Holiday Inn is outstanding. I encountered Val in the restaurant 5 times over my 4 night stay at this property, and she is one of the most friendly and helpful waitresses I've ever had. There was a snowstorm while I was staying at the hotel, and I was dreading having to clear off my car to... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Megkreidyy, Thank you so much for your recent review! I appreciate the feedback and I am very happy that we were able to make your trip here comfortable. It is so good to read that you appreciated our services and most especially our employees. I will be certain to pass your comments along to the staff. It always makes... More 

Tonawanda, New York
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 29, 2014

Stayed in the Holiday Inn in Waterloo, over Thanksgiving. Nice clean hotel, very courteous. I had a complaint about a car parked in the Handicapped spot with no plates or hanger. They found me in the lounge and explained that it was tagged, but it was Canadian, and they just place the tag on the dash. Nice of them to... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Rodburner, We are so happy that you had a nice stay with us. We do strive to provide clean, comfortable accommodations and friendly, courteous service. It is so nice to read that you appreciated our efforts. Please come back to see us once again! More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2014

My experience  at the holiday inn in waterloo had been quite comical. First off let me just state it wasn't all bad. I've stayed at the holiday inn in waterloo several times. I can clearly see there has been some management changes in some departments.  Making the reservations was very easy and when checking in alex was amazing so nice... More 

Was this review helpful? Yes 1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear littamarie56, I am so sorry that you had such a horrible experience in our bar. Believe me, we do not condone that type of behavior. I would love the opportunity of discussing this further with you. I would appreciate it if you could call me so that we can do just that. I can be reached at 315 539-5011... More 

Albany, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 4, 2014

Very nice spacious clean king bed room. Little on the expensive side (120) but very comfortable and quiet. Seneca Falls is a quiet town - not too many restaurants to choose from, but the outlet shopping near Waterloo was great. Would stay again

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear kayDee1971, Thank you for your recent review. We are so happy that you found our rooms to be spacious and clean and that you would stay again. I am sorry however that you felt the restaurant selection was small in the area.We have a listing of restaurants at the desk for Seneca Falls and the surrounding area but I... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 27, 2014

We stayed here for one night after a wine tour. The customer service was great and the room was clean and comfortable. Exactly what I would expect from a Holiday Inn, although it was definitely overpriced. The other hotels in the area were all booked full this weekend so I think that may have had something to do with it,... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Mary W, I was so pleased to read that you had a good experience at our hotel and I thank you for taking the time to post your review! I am sorry that you felt that our rooms were overpriced but I wanted to make sure that you knew that we do make every attempt to charge a competitive... More 

Fingerlakes,NY
1 review
5 of 5 stars Reviewed October 24, 2014

Stayed at this hotel for a workshop. The staff could not be friendlier or more helpful. Every little need we had was met quickly and pleasantly. Rooms are clean and updated...very comfortable. Hotel breakfast was very good and staff accommodated special needs. Nearby restaurants are excellent too. Great place to hold your next meeting or workshop or just for a... More 

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear alp532014, Thank you so much for your kind review! It was certainly our pleasure to be the host hotel for your workshop and it is so very nice to see that our efforts were appreciated. I will be certain to share your comments with the staff. We look forward to having you back with us next year! More 

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Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Location: United States > New York > Finger Lakes > Waterloo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn

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