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All 2 Waterloo hotels

Holiday Inn Waterloo-Seneca Falls

3.0 of 5 Hotel   |   2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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Ranked #2 of 2 hotels in Waterloo
A recent review
3 of 5 stars reviewed 2 days ago
Realmcc0y99 Ottawa, Canada
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216 people have reviewed this hotel

Traveler rating
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    43
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    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 days ago NEW

Do not eat at the dining room, whatever you do. The portions were huge and disgusting. Our stay was adequate, but I also tried not to look too closely. We probably won't come back here when visiting the outlets again.

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Staunton, Virginia
Top Contributor
187 reviews 187 reviews
29 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night. The hotel is older, but all facilities are modern and maintained well. The hotel is large and spread out. They have meeting rooms and conference facilities. Our room was clean and comfortable. The bathroom was spacious and everything was in working order. I was able to use the fitness room and it had several... More

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the kind review!! If you are ever in the area, please stop in and stay with us! More

Mattawan, MI
Top Contributor
50 reviews 50 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I have stayed at this property dozens of times since moving away in the late 1970's. The iconic Holiday Inn was the only hotel in town and commanded ridiculous nightly rates until recently. Now there are several newer hotels nearby to choose from. Still, we return to this property because the rooms are larger and less tacky... More

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

We are glad that you enjoyed our hotel! If you are ever in the area, please stop in and stay with us! More

Windsor, Connecticut, United States
Contributor
17 reviews 17 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 2 nights, it was clean and comfortable but noisy in halls at night and in early am. My only real complaint was the shower, water pressure is low and water luke warm. Nice lady location, close to things.

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holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for choosing our Holiday Inn! I do apologize for the noise and water concerns you had. We are making steps to ensure that these same issues you encountered are handled completely. Thank you again for staying with us, and please consider giving us a chance to show you what we can really do for you!! More

Pachuca, Mexico
Top Contributor
77 reviews 77 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 2, 2014

I traveled on business, this hotel offer a very near location from the HQ of Goulds Pumps. Rooms are comfortable but the carpets are so dirty, it really needs to be cleaned. The hotel is in front of the Walmart so you can go out to buy something at any hour. Breakfast only include scramble eggs, fruits, coffee and cereal;... More

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holidayWaterloo, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to review our hotel! We always appreciate hearing from our guests as it helps us to better the hotel. I have discussed your comment regarding the carpets with the Executive Housekeeper and we are ramping up our cleaning schedule for the carpets. I do apologise for the condition of your carpet. Our breakfast buffet... More

Ontario
Contributor
16 reviews 16 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 18, 2013

Up and down experiences at this Holiday Inn. First stay was Jan. 2013, and loved the King Feature room - spacious, comfortable, clubhouse style decor with great HD tv and a better cable package than can be found in most Intercontinental Hotels. Clean, pet-friendly and perfectly located as a base for touring the Finger Lakes, exploring women's history, or shopping... More

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IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear HerIndoorsOntario, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We are pleased you found our staff commendable. Please accept my sincere apology for the inconvenience you experienced this visit with our Spa Tub being closed for maintenance.... More

Cambridge, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 7, 2013

Booked a king room online through the priority rewards website (I'm a member of Holiday Inn's loyalty club, although rethinking the relationship after this visit). Was given a room with two twin beds that both had mattresses past their prime and told by management there was nothing they could do. The property is tired; our room had a mildewy odor... More

Was this review helpful? Yes 1
holidayWaterloo, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear David C. I was so sorry to read that you had an uncomfortable stay at our hotel. Somehow your reservation did get messed up and came through to us as a room with two double beds. I am not sure how that happened but I will be checking further into the situation. Please accept our sincere apologies. More

Ottawa, On
Contributor
20 reviews 20 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 13, 2013

This hotel is well located for the outlet mall and the wine country. The rooms are spacious and was furnished with a mini fridge and microwave. Our reservation came with the breakfast which was surprisingly very good. The only negative about this establishment is that it's tired and is in need of refurbishing.

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IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear ChristineOttawa_On, Thank you very much for taking the time to share your comments online. We are very happy that you liked our breakfast. On the other hand, I certainly apologize for the inconveniences you experienced over the condition of the property. Your comments are being shared with the hotel management and appropriate action will be taken. We take all... More

Kanata, Canada
1 review
5 of 5 stars Reviewed October 28, 2013

Recently my wife and I had the opportunity to dine at the Heritage Cafe; and what a pleasant experience. Our server (Cindy) was knowledgeable about the menu selections, she provided great suggestions on various menu options; and paired wine with our dinner choices.The service was upbeat, friendly, and polished. So if you are in the area, and want a great... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! It is nice to hear that you had such a positive experience at Our Heritage Café at the Holiday Inn Waterloo-Seneca Falls. I will share your review with Cindy; she and all of our staff pride themselves in having happy guests and she will be so pleased to receive such great comments! We appreciate... More

Rochester, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 24, 2013

We were very happy with the room; spacious and it was nice having a fridge and bar area (king executive suite). We went there looking for a relaxing weekend to enjoy the finger lakes. You are close to two great lakes for wineries and cheese tours and everything else close at hand. It was convenient having a restaurant/bar on site... More

Was this review helpful? Yes
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to submit a review on TripAdvisor about your recent stay at the Holiday Inn Waterloo-Seneca Falls. We appreciate you taking the time to share your positive experience at our Holiday Inn. It is wonderful to receive compliments on our hotel and more importantly our people! We are pleased that you are returning in December... More

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Additional Information about Holiday Inn Waterloo-Seneca Falls

Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel
Holiday Inn Waterloo
Waterloo Holiday Inn
Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Location: United States > New York > Finger Lakes > Waterloo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Waterloo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Official Description (provided by the hotel):
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 
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