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Homewood Suites Rochester - Victor

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575 Fishers Station Drive, Victor, NY 14564
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Homewood Suites Rochester - Victor
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370 Reviews from our TripAdvisor Community

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Cleveland, Ohio
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I booked a night here on my way to Lake Placid, NY. I have stayed at many Homewood Suites in the past and prefer these hotels when traveling with my family. The rooms are bigger than a standard hotel and they have full kitchens too. Unfortunately, I was disappointed with the Homewood Suites in Victor, NY. The beds looked unmade... More 

Helpful?
1 Thank Jeff F
Grantham, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Overall stay good. Chose because of experience with Homewood Suites in general. Had stayed here once before and had bad experience with quality of room amd broken furniture. None this time and experience much better. Location is great for our purpose. Close to thruway and local amenities good

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rod T
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear Rod T, Thank you very much for your review and we are glad this experience was much better than your last. We hope to see you again soon to give us an opportunity to earn a 5 out of 5! Sincerely, Chris G More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 3, 2016

Excellent stay, great breakfast, clean, nice facilities, our "home away from home" while visiting relatives. Facilities include pool, exercise and lobby with fireplace. Staff is especially accommodating and friendly.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank patriciacE9746HX
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear patriciaE9746HX, We were so glad to have you and we are glad you consider us your "home away from home". Thanks for your wonderful review and we can't wait to see you again soon! Sincerely, Chris G More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

Suites are clean, complimentary breakfast is good, amenities are handy, service is great, location is convenient (you just need to look for it behind the Holiday Inn since the entrance is a bit hard to locate).

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank leslieb2016
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear leslieb2016, We are so glad that you found us! Thanks for your review and the tip to travelers on locating our hotel. We hope to see you again soon! Sincerely, Chris G More 

Bethlehem
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

The staff are professional and helpful. The room was clean. The fitness area was exceptional. Value was great. I was there for my son's wedding...from making the reservation until check out,..it was a positive experience. Lots of emotions and I was at ease with these accommodations.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank IrmaBethlehem_pa
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear IrmaBethlehem_pa, We are so happy that we could be part of a very special weekend! Having the group over the Xmas holiday was an awesome experience for our team. Thanks for allowing us to be part of a truly special even and we hope to see you again soon! Sincerely, Chris G More 

Lyons, New York
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

Our family spent the night because my daughter wanted this as part of her birthday celebration. We had stayed here in the past and this time wasn't as nice as in the past. I noticed the hot tub had a green substance growing around the side. The pool area also didn't have towels the evening of our stay. The room... More 

Helpful?
Thank Melanie S
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear Melanie S, Thank you for your comments regarding the hotel. The green buildup can actually form as a result of guests not following the guidelines with properly rinsing themselves off prior to utilizing our pool and spa. It is something that has improved dramatically over the past year, as we have made changes to our replacing of the water... More 

Bethlehem, Pennsylvania
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 30, 2015

The rooms were clean, spacious,and the breakfast was OK ( great potatoes). However, their fitness room was practically a mini gym. Several fitness hotel facilities have a treadmill , a bike and maybe a stepper. This one had 2 of everything, plus weights up to 50 pounds, stability balls, mats to stretch/ or do yoga and complimentary head phones.

Helpful?
Thank Gloria A
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear Gloria A, A little late, but wanted to make sure you knew that we read your review and sincerely appreciate your feedback. It's always great when you check into a hotel and don't have to leave to get a proper workout. We also have the Precor StretchTrainer, which is a great way to begin a workout and to wrap... More 

Penfield, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 25, 2015

We stayed at Homewood Suites in Victor to celebrate my daughter's birthday. The kids loved the pool/hot tub! The water in the pool is very warm, you can turn on/off jets in a hot tub, and there are a lot of fresh towels in the pool area so we didn't have to bring ours from the room. The 1-bedroom suite... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Odessa098
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear Odessa098, A little late, but we wanted to make sure you knew we didn't forget about you. Thanks for your detailed and wonderful review of our hotel. I have already looked into the room you had occupied and we are looking for a replacement pullout mattress for that suite in particular. Thanks again for your comments and staying with... More 

Buffalo, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 7, 2015

Overall the Homewood Suites in Victor NY is a great option if you are visiting the area. We had a hockey tournament in the area so our entire team stayed in the hotel. The staff were very accommodating and the amenities were good. We had a single Kind size room with pull out bed in the "extra" room and it... More 

Helpful?
Thank bdradko
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear bdrako, Thank you so much for your review of our hotel, and we are glad the hockey team decided to stay with us during the tournament! If you wouldn't mind contacting me, chris.goyette@hilton.com, so we can look into the sofa pullout. Thank you again and we wish you a happy and safe holidays! Sincerely, Chris Goyette More 

PACIFIC
Level Contributor
156 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed December 6, 2015

We stayed here over Thanksgiving weekend and it was packed, especially with kids. But except for some running in the halls, it was peaceful. Nice room and I like getting to choose our location before checking in - though a map would have helped. Breakfast area had a hard time keeping up with the demand, however. Our biggest complaint was... More 

Helpful?
Thank hobbes63069
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this review

Dear hobbes63069, We are so happy you enjoyed your stay with us. Thank you for your review and bringing to our attention with the sheets and how they fall on the bed, we rotate our linen out on a regular basis to ensure this doesn't happen and will review with our staff on how to address that. Thank you for... More 

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