Dear Valued Guest, I wanted to apologize about the noise from the heating unit that you experienced this last weekend. I also want to offer my apologies for the noise from the children running throughout the hotel. Along with the Ice Wine Festival this last weekend we also had many families with children stay at our hotel because of the... More

Dear Valued Traveler, I am very pleased to see that your stay went well and you enjoyed our clean, up to date hotel. I thank you for taking the time to write this review and we look forward to serving you again the next time your in our area. I have informed the breakfast attendant about your kind words and... More

Dear Valued Patron, I am so pleased you enjoyed your stay and that your planning to return. I do apologize about the inconvenience you faced while staying at our property in regards to the housekeeping department. As all organizations, we too experience turnover and lose valuable employees. We try to work as a team as much as possible in these... More

Dear Shoppers, We appreciate your generous review. It it always great to see we are meeting the expectations of our guests. We also know that shoppers, at times, can spend a lot of money on some items and we love to see that our room rate was not one of those items. We hope you left Victor with an extraordinary... More

Dear Traveler, I wanted to thank you for your kind words about our hotel. Also I am extremely satisfied that you had a such a pleasant stay. We strive day in and day out trying to delivery a truly memorable guest experience and it is fulfilling to see we are achieving our goal. From the entire staff we wish you... More

Joe, It has been a pleasure having you stay at our hotel. I am extremely pleased that you have joined our Best Western family. What you said in your review was truly appreciated; we make every effort to make sure each and every guest interaction and experience is an extraordinary one. From all of us at the Best Western Plus... More

Dear Loyal Guest, I am glad to see you are enjoying each and every stay at our hotel. We appreciate and value your business. It is people like you who we owe our success to. We hope to see you back soon. Happy Holiday from all of us at the Best Western Plus Victor. Truly, Justin A Chapman, CHA General... More

Dear Guest, I am extremely pleased you enjoyed a new twist on what the Best Western brand can delivery from staying at our property. Our location is one of the main reasons why people stay at our hotel. We are located right off interstate 90 and interstate 490 which make it very easy to access any location surrounding Rochester. I... More

Valued Traveler, I am glad our hotel provided you with a great location to your destinations as well as a friendly and restful atmosphere. We strive to make every guest experience a successful one. Sometimes this includes helping other departments when people are out or sick. I am sure this is why the gentleman doing breakfast on Monday was also... More