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La Quinta Inn & Suites Verona

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5394 Willow Place, Verona, NY 13478
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La Quinta Inn & Suites Verona
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La Quinta Inn & Suites Verona
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251 reviews from our community

Traveler rating
    179
    43
    16
    8
    5
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91
59
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (66)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I had a Dr appt scheduled in Rochester, so my husband and I decided to take a mini vacation and leave a day early. We chose this hotel mainly because of the proximity to the casino which we had planned to go the first night and then travel to Rochester to stay the second night, which was the night before... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your kind words. I will be sure to thank Teri and Courtney. As you noticed at our front desk, the "Relay for Life Stars." The hotel is a proud sponsor for the American Cancer Society "Relay for Life". We are honored to help support the effort, as we have a cancer survivor on staff. We are pleased... More 

Queensbury, New York,
Contributor
19 reviews 19 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a comp stay at another hotel the night before, and were early to check in. The lady at the desk, Debbie, was totally accommodating and pleasant. We were checked in early to a king standard room which was so roomy i thought it was a suite. Very nice, clean, and very comfy bed. She told us all the... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your comments. I will thank Debbie for providing great customer service. Your words of "very nice, clean, and very comfy bed" will always bring a smile to my face. We have a great staff here at the hotel. Our shuttle on the weekend is 24/7. And yes, people do come back at all hours of the night/... More 

South Coast, MA
Top Contributor
74 reviews 74 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this property before, so we were comfortable with stopping here again. PROS: This location is easy to get to from the highway...easy on, easy off but still very quiet. The property is also located right next to the casino if that is your thing. There is plenty of parking. The front desk person was very friendly... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your comments. Thank you for pointing out our "VERY CLEAN" property. Clean and Friendly are the words which best describe the hotel. Free Wi-Fi , shuttle to the casino, and plenty of pillows in the room, glad you had a great time. Based on guest comments like yours, we are not ordering the type of sausage that... More 

Utica, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

Went and stayed in the hotel for a friends birthday. The 2 lady's at the desk were harassing us the whole night. Telling us we can only have 5 people in the room and no more. Which is understandable. We had only 5 people. Asked for a cot for the 5th person and they questioned everything about us. How many... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your comments. Friends always make the stay better. I am glad to hear your comments that Jose and LuAnn were great. I hope you enjoyed the 24 hour shuttle to the casino on the weekend and the free breakfast in the morning. Thanks again for staying. Sincerely, Peter Kosha General Manager More 

Liverpool, New York
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived on April 3rd around 10pm check in was fast and smooth but I guess the front desk lady was new I don't remember her name she was chewing gum I think that is kind of rude. The first room we got wasn't clean I think they need more communication with the housekeeping department. They gave us another room... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your comments. We had some issues at the hotel that weekend as you noted. I am sharing your comments with our team. We take pride in a clean and friendly hotel and you the guest is why we are here. I am glad the rest of your stay was "Amazing"!! A clean room, fun in the pool,... More 

Buffalo, New York
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fast check in on afternoon of Apr 9. Room ready and well cleaned. 24 hour coffee in spacious lounge . In house bar with a good assortment of hot snacks available. Jose, the bartender, makes nice Amaretto sours, not using bottom shelf knockoffs! We had a good night's sleep after time at the casino. Free shuttle service is available on... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for all the "Fantastic" comments. I will thank Jose, our bartender, for taking care of you. Glad you got a great night sleep and had fun at the casino. During the week the shuttle is on request from 9am -11pm to the casino and 24 hours on the weekend. Happy you enjoyed the free breakfast buffet with REAL... More 

Austin, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

I have been staying here on and off since the hotel open, but my last stay there I was very unhappy. I checked in on a Sunday night around 7 the young girl Coutney at the front desk was kinda rude. was very to the point about what the hotel had. the floors needed to be mopped the elevator was... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your comments. Thank you for being a repeat guest to the hotel. I will be sharing your comments with the staff. We had a number of issues that we are addressing at the hotel currently. We pride ourselves on a clean and friendly hotel. We all have the same job, to take care of the guest. Thank... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

To be honest breakfast wasnt that bad but the person running it was more concerned about sitting down (in a white t-shirt looking thrashy) and being in her phone rather than replenishing breakfast items and/or making sure the guests were taken care or cleaning the mess left by other guests (there were dried out eggs all over the carpet). The... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your comments. My guests are my eyes and ears when I am off the property. I will be speaking with the individual who you identified with coach and counseling. Everything you stated is not the acceptable standards here at the hotel. Our focus is on a clean friendly experience and enjoyment at the property. Thanks again for... More 

Glen Spey NY, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff was very nice & friendly. The free breakfast was also very good. The room was clean & was handy-cap friendly. I would tell anyone going to Verona NY to stay at this Inn. The staff knows the area as they answered our questions as to where to eat & other places around.

Review collected in partnership with La Quinta

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your comments. We pride ourselves on cleanliness and friendliness. Breakfast is free with a large assortment of choices, as there is something for everyone. Thank you for recommending the hotel to others. I hope you had a chance to visit our pool or the casino across the street, which we shuttle 24 hours on the weekend. I... More 

ILION
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed at this location before, but not very impressed this last time. The biggest annoyance was drunk clientele coming down the hallway at 3 AM. It sounded like a pack of animals escaped from the zoo! This is absolute 100 percent total BS for someone trying to get a good nights rest! This is the last time this place... More 

Was this review helpful? Yes
PeterKosha, General Manager at La Quinta Inn & Suites Verona, responded to this review

Thank you for your comments and having stayed here before and with friends is bonus. I am sorry your fellow guests were loud at 3am coming back from the casino. On the weekends, we run the free shuttle 24 hours to the casino. I was happy to hear everything worked to your satisfaction in your room. Thank you for taking... More 

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