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The Tower at Turning Stone Resort

Certificate of Excellence
5218 Patrick Road, Verona, NY 13478
Hotel amenities
The Tower at Turning Stone Resort
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Ranked #5 of 6 Hotels in Verona
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
suzyq3333
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420 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
30 reviews 30 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Tower for one night and enjoyed ourselves with all that is available there. The restaurants and nightlife and of course the casinos are top notch, but the hotel room was not. I just expected that there would be a mini fridge available for our use. The mattress was terrible, not a good nights sleep for us.... More 

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Cooperstown, New York, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice and property was clean. Could smell smoke but was now bad on casino floor as I thought. Staff was very friendly but front desk was slow, many workers are talking amongst themselves or working on computer.

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Top Contributor
75 reviews 75 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Turning Stone Casino in Verona NY is a resort opened in 1993 by the Oneida Indian Tribe. It is a sprawling complex comprised of The Inn, The Villages RV Park, The Tower, The Lodge and The Hotel. The later two are the "luxury suite" properties and, as I understand, the place to stay requiring bookings far in advance. The Tower... More 

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My boyfriend and I stayed here for a romantic single-night getaway. Free valet parking was a very nice touch and helped to make our arrival/check-in experience go very smoothly. The lobby area was very tidy and there was very little sound pollution from the nearby casino and other on-site entertainment. Our single Queen bed room on the 15th floor was... More 

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Albany
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015 via mobile

I had a lovely time on a Wkend getaway. The atmosphere is nice if you a gambling or not. Many things to do, places to just sit n relax, restaurants. Bingo hall was intense for a first timer, I won't suggest a double day. But it was fun and helpful ppl who was around to help. Ate at the Emerald... More 

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Liverpool, New York
Contributor
20 reviews 20 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 4, 2015

Checked in on 2/3/2015 for a two night stay. Left early after one night because the bed was so uncomfortable that both my wife and I walked around all day with our backs hurting. The mattress felt and sounded like it needed to be replaced. The room was smaller than the normal room with a king size bed. It looked... More 

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TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

We apologize that your experience was not up to standards. We take your feedback very seriously and would really appreciate an opportunity to speak with you personally about your room. Would you please take a moment to contact our Executive Housekeeper, Bryan Garvey? He can be reached at 800-771-7711. More 

syracuse ny
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 2, 2015

was pleasantly surprised by my stay. From the valet parking through check in/check out was painless, little waiting and courteous staff. The room was clean and comfortable and very quiet. It was a nice getaway.

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Mexico, New York
Top Contributor
83 reviews 83 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 24, 2015

We've stayed here many times at the tower and the rooms are always clean, fresh and ready for us when we arrive. This makes it very convenient to stay there, while partying at the Casino and bars at the location.

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Albany, New York
Top Contributor
58 reviews 58 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 21, 2015

Went to the casino for the first time for an overnight and stayed at The Tower. It was directly off of the NYS Thruway and very easy to get to. The room was really nice with a big and comfortable bed, looked clean and well maintained. The bathroom was great - very spacious - fantastic shower. The room had all... More 

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TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for your kind comments. We are so happy you enjoyed your stay! We just wanted to let you know that we have forwarded your review to our Executive Housekeeper, in regards to the bedding. We look forward to seeing you again soon! More 

Penfield, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed January 11, 2015

i checked into The Tower for a couple of nights of relaxation after Christmas (i'm a mail carrier). i'd be hard pressed to find anything wrong with this place. it's a quality establishment! one of the things that i really liked was the little swimsuit dryer in the changing room at the indoor pool. i wish more hotels had one... More 

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TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay. We are happy that you enjoyed your time here! We just wanted to let you know that we have forwarded your feedback regarding the room to our Executive Housekeeper. We hope to see you again soon! More 

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