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All 6 Verona hotels

The Tower at Turning Stone Resort

5218 Patrick Road, Verona, NY 13478
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The Tower at Turning Stone Resort
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Ranked #6 of 6 Hotels in Verona
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Ira S New York City, New York
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403 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newton, New Jersey
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

stayed here recently on a business trip for a conference with a group of people. Every one of us had about 10 flies in our rooms. When one person complained the next morning they said "oh you should have told us". When 10 of 10 of us has a room full of flies my guess is you know you have... More

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New York City, New York
Top Contributor
63 reviews 63 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My wife attended a conference at this resort recently for three nights. The hotel, casino, physical facilities are quite impressive. Our first 24 hours were not good and led me to making significant and repeated complaints to the hotels manager. While it took longer than I would have liked to get the issues resolved, ultimately they were. Initially their response... More

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Boston, Massachusetts, United States
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My stay at Turning Stone was in conjunction with a business conference at the resort. Upon arrival the staff was gracious if not overly welcoming. It was early in the week and thus quiet for a casino. Many of the restaurants were closed so we were limited as to where we could dine. There was a reception in the evening... More

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Lewiston, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2014

Recently joined my partner for 3 days and I can't say enough. I personally work in a hotel and realize the importance of customer service. From the time I arrived to the time I left everyone was wonderful. Enjoyed the serene music in the lobby pool, very peaceful, felt like I had my own private pool in paradise. Room was... More

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1 review
4 of 5 stars Reviewed October 14, 2014 via mobile

The tower is fantastic! The upper floors have a gorgeous panoramic view! Donald (front desk super) gave us superior service! If we ever have an issue-which is rare- he takes care of us right away. Highly recommend.

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Central New York
Top Contributor
65 reviews 65 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 8, 2014

We recently stayed at the Turning Stone Tower while in town for a local event. The rooms were large, well appointed and clean. Considering this is a casino located in an out of the way location, I would have expected a more reasonable room rate. While I understand that they are I n business to make money, everything and everybody... More

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TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay at the Tower. Your feedback is very important to us and we are sorry to learn that some of your experiences were not up to standards. Our Front Office Manager, Kim Lane, would appreciate an opportunity to speak with you personally regarding your check-in experience. If you would,... More

Henrietta, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2014

My husband and I stayed in The Tower at Turning Stone Resort, very nice place to go even if you don't gamble. We are less than 2 hours from the resort and wanted a little time away. We walked around and checked out a couple of the shops and cut throught he casino just to see what it looked like.... More

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Ghent, New York
Top Contributor
199 reviews 199 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 3, 2014

This surprisingly nice resort provides a range of amenities in the midst of western NYS in addition to gambling and top-name entertainers. It is a wonderful location for a romantic weekend get-away. The rooms are lovely and spacious. Service is efficient, responsive and friendly. Restaurants are very good too. Valet parking is free and the staff is clearly there to... More

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 6, 2014

I stayed one night for a wedding, it is located in the middle of nowhere and overpriced for casino resort. Their wifi doesn't work, it took forever for my ipad to catch the signal and I ended up not using it. I asked for late checkout because the breakfast for the wedding was till 11 AM, so I wanted to... More

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TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

We appreciate that you took the time to comment on your recent stay. Your feedback is very important to us. We apologize for the inconvenience with not being able to get a late check-out. Often times we can typically accommodate these requests. Our Front Office Manager, Kim Lane, would appreciate an opportunity to speak with you personally regarding your experience.... More

Lower Gwynedd, Pennsylvania
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 6, 2014

We stayed here for a wedding last weekend. With no other full service property nearby I was expecting Vegas type casino resort gouging for every dime but much to my surprise that was not the case. Everything from the room to food and beverage was priced reasonably and parking was free with the lot easily accessible (valet is not necessary).... More

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Additional Information about The Tower at Turning Stone Resort

Address: 5218 Patrick Road, Verona, NY 13478
Location: United States > New York > Verona
Price Range (Based on Average Rates): $$
Number of rooms: 266
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Also Known As:
The Tower At Turning Stone Hotel Verona

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