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All 6 Verona hotels

The Tower at Turning Stone Resort

5218 Patrick Road, Verona, NY 13478
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The Tower at Turning Stone Resort
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74%
Ranked #6 of 6 hotels in Verona
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Cathy A Ellington, Connecticut
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367 people have reviewed this hotel

Traveler rating
    138
    133
    60
    26
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • Any
English first
Ellington, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Stayed in the Tower with friends again. This time I have to say I was disappointed in how they handled getting into our room. We got their early and couldn't check in, which I understand. When three o'clock rolled around, my friends and I got the keys to one room but didn't get them for the second room until around... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Great food. Great entertainment. Loved the pool and hot tub. Enjoyed the fitness walk. The room was clean and comfortable. Just a great place to visit an chill out. We gambled some. Relaxed. Walked around. Had wonderful meals. Left feeling refreshed and happy.

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1 review
4 of 5 stars Reviewed 1 week ago NEW

I played the Kaluhyat Course with my friend while our spouses shopped in Syracuse. We then stayed over dined, and walked around the Casino. Here are my observation. Golf: The course was challenging and in good shape. The greens were sanded but that was not noted on the schedule. If I had know it was being sanded I would have... More

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Philadelphia
1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

Everything I confirmed months in advance had some sort of "miscommunication" involved or withholding of information about extra fees and upgrades (I.e. $50 room deposit, gel manicure and curl upgrades at the spa, rooms not "guaranteed" until 6pm, etc). In fact, after spending hundreds of dollars at the spa, the bride to be's last two appointments, which had been confirmed... More

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TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay. Your feedback is very important to us and we always welcome suggestions for improving our service level for our guests. We sincerely apologize that your visit was so disappointing. In regards to our check-in times: We do inform our guests upon booking their reservation, that check-in time begins... More

Fort Myers, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW

Room nice, view very nice. TS Steakhouse was fantastic ,service was spot on, Trisha was great and John Carver professional. Again view awesome. Casino smokey but good , the dealers were professional but friendly, kudos to Patrick. Exit 33 great , I grew up in this area, back to visit , I plan on coming back. The room is pricey... More

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Hopewell Junction, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Turning Staff greeted us at the hotel and offered to hold the bags till check in time. They arranged a golf tee time within minutes .....the restaurants we're open and great, Upstate Tavern was very good....the resort lobby's we're very clean and everyone seemed helpful....Our room on the 13 the floor was great with a long distance view to the... More

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Toronto, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at Turning Stone Resort & Casino a few times, most recently in June 2014. I feel that it is comparable to some of the nicer hotels in Las Vegas, but perhaps on a smaller scale. 'The Tower' experience is more upscale than the very basic 'The Hotel' experience from my point of view - from the elevator... More

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Rome, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Quick check in, nice corner room with 2 large windows. Great flat screen TV, comfy couch, desk with chair and awesome shower in a large bathroom. Free valet parking. Can't wait to stay again next month!

Was this review helpful? Yes 1
Syracuse, New York
2 reviews
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the tower at turning stone. The package price was reasonable for our concert and accommodations. We would stay again. The only thing missing was a refrigerator in our room which we really didn't need but would have used.

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TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

We are so happy to hear that you you enjoyed your visit with us! We just wanted to let you know that we have forwarded your suggestion to our Executive Housekeeper for consideration. Guest feedback is very important to us and we appreciate that you took the time to comment on your recent stay. We look forward to seeing you... More

Clarence, New York
Contributor
17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Our check in process was "efficient", no real warmth, sort of drone like. Went to room, and the fellas next door were up for partying, we were not. The walls are thin enough you can hear conversations completely. When I went to change room the another robot like worker barked that he could do nothing until I had i.d. with... More

Was this review helpful? Yes
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay. We are very disappointed to learn of your experience with the Front Desk. Feedback such as yours is very important to us, because we take great pride in our customer service level. Our Front Office Manager, Kim Lane, would appreciate an opportunity to speak with you personally regarding... More

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Additional Information about The Tower at Turning Stone Resort

Address: 5218 Patrick Road, Verona, NY 13478
Location: United States > New York > Verona
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
The Tower At Turning Stone Hotel Verona

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Romantic Hotel in Verona #4 Business Hotel in Verona
Official Description (provided by the hotel)
The Tower at Turning Stone – AAA 4 Diamond award-winning high-rise hotel, offers a stunning panoramic view of the countryside. The Tower features spacious guest rooms and elegant suites. 100% Non-Smoking ... more   less 
Number of rooms
266

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