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The Hotel at Turning Stone Resort

Certificate of Excellence
5218 Patrick Rd, Verona, NY 13478
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1 room 1 guest
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The Hotel at Turning Stone Resort
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306 Reviews from our TripAdvisor Community

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Traveler rating
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    103
    62
    21
    8
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139
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40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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  • Portuguese first
  • Any
English first
  • All months
    (306)
  • Mar-May only
    (70)
  • Jun-Aug only
    (111)
  • Sep-Nov only
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  • Dec-Feb only
    (48)
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Middletown
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Arrived on a Sunday evening and the front desk was extremely cordial. The room was ok as it was starting to show its age. Ate at the Italian Restaurant and was very satisfied both with the portions and again the wait staff who helped with suggestions and were very attentive. Monday was a meeting day but service for breakfast and... More 

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Kitchener, Canada
Level Contributor
129 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed 4 weeks ago

very recent stay was not pleasant. Past stays have been good but this time a transformer blew and shut down power to most of the resort - lots of the casino was still active with backup power but the hotel, restaurants etc battled for power for two days. No A/C in July made the rooms and resort very uncomfortable. Sleeping... More 

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TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Please accept our apologies for the issues with the recent power outage. We know it caused a lot of frustration and we appreciate everyone working with us while we did out best to resolve the situation as quickly as possible. We are happy to hear that you have been pleased with previous stays and we look forward to seeing you... More 

Mexico, New York
Level Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked on a "free night", the only room available was a "smoking room", they said they would provide us with a "defusier" for the room. We never did get one of those and being a non-smoker, it was not a pleasant night and even the pillows smelt of smoke.. Next time if we can't get a non-smoking room, we... More 

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TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Thank you for your comments on your recent stay. We apologize that you were not able to book your preferred room type. Unfortunately during the summer months our rooms do sell quickly. We are disappointed that you did not receive the diffuser you were offered for your room. We have shared your experience with the appropriate teams. We hope you... More 

Strongsville, Ohio
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed July 19, 2015

Located in Verona, New York, just east of Syracuse, this large casino offers several accommodation venues from which to choose. We stayed in the "Hotel" and check-in was quick (we checked-in at about 4pm) The room had two double beds that included a safe, large screen TV, coffee maker, and fast Wi-Fi access. No refrigerator. The room and bathroom were... More 

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Adirondacks, New York
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 18, 2015

Very much enjoyed our stay in the hotel. There were a couple downsides. Ironically we're not big gamblers, we just happened to have a free night stay. There's not much to do there if you don't gamble. The gym is $15 per visit, which includes the lap pool and jacuzzi. The accommodations are awesome though. We didn't much like the... More 

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Vestal, New York
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 17, 2015

I recently attended a business conference at Turning Stone and felt their hospitality could have been much better. I arrived around 11:30 AM and when I went to check in, I was told to return at 1:00 PM. I happened by the lobby at 12:40 only to discover that they were now checking people into their rooms so I got... More 

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Marilla, New York
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 2, 2015

The hotel was good except for the fact people are allowed to smoke almost all over the property. We knew this prior to staying but due to the fact the show we were seeing was at the event center on property we stayed even with all the smoke. It was really bad... Clothes and eyes paid the price! Poor due... More 

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Syracuse, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2015

Great place to see a show, gamble as long as you like and eat delectable dishes. Plenty of restaurants to please your pocketbook and palate. Action aplenty in the casino and entertainment to satisfy everyone's taste. The hotel rooms are comfortable and clean with free wifi and in-room coffee pots. Flat screen tvs and inviting bedding. Be prepared to walk... More 

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Boston, Massachusetts
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 29, 2015 via mobile

For non smokers this is an awful location to stay! We have two little ones and we were hoping to use the pools and restaurants while we were in the area for family reunion and it was hard to do things like that bc of the smoke. Even in our room it smelled alittle like smoke and we had a... More 

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Mountain Top, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 26, 2015

The room and facilities were very nice, but the level of smoking at this place was simply unbelievable. I believe most of the guests believe that the Smoking section requires you to smoke all the time. There are so many smokers that they have a smoking area in the middle of the non-smoking gaming section, which means that the non-smoking... More 

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TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

We were very disappointed to learn about the experience you encountered on your recent golf vacation. We understand there was some confusion with changes to tee times and the conflicting tournament. We are very sorry that things did not go as originally planned and we can certainly understand your frustration. Upon review of your reservation, we did see that some... More 

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