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The Hotel at Turning Stone Resort

Certificate of Excellence
5218 Patrick Rd, Verona, NY 13478
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Best prices for: 1 room 1 guest
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The Hotel at Turning Stone Resort
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The Hotel at Turning Stone Resort
The Hotel at Turning Stone Resort
The Hotel at Turning Stone Resort
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305 Reviews from our TripAdvisor Community

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Traveler rating
    112
    102
    62
    21
    8
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30
139
10
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (305)
  • Mar-May only
    (70)
  • Jun-Aug only
    (110)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (48)
All months
Kitchener, Canada
Level Contributor
124 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

very recent stay was not pleasant. Past stays have been good but this time a transformer blew and shut down power to most of the resort - lots of the casino was still active with backup power but the hotel, restaurants etc battled for power for two days. No A/C in July made the rooms and resort very uncomfortable. Sleeping... More 

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TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Please accept our apologies for the issues with the recent power outage. We know it caused a lot of frustration and we appreciate everyone working with us while we did out best to resolve the situation as quickly as possible. We are happy to hear that you have been pleased with previous stays and we look forward to seeing you... More 

Mexico, New York
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked on a "free night", the only room available was a "smoking room", they said they would provide us with a "defusier" for the room. We never did get one of those and being a non-smoker, it was not a pleasant night and even the pillows smelt of smoke.. Next time if we can't get a non-smoking room, we... More 

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TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Thank you for your comments on your recent stay. We apologize that you were not able to book your preferred room type. Unfortunately during the summer months our rooms do sell quickly. We are disappointed that you did not receive the diffuser you were offered for your room. We have shared your experience with the appropriate teams. We hope you... More 

Strongsville, Ohio
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located in Verona, New York, just east of Syracuse, this large casino offers several accommodation venues from which to choose. We stayed in the "Hotel" and check-in was quick (we checked-in at about 4pm) The room had two double beds that included a safe, large screen TV, coffee maker, and fast Wi-Fi access. No refrigerator. The room and bathroom were... More 

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Adirondacks, New York
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very much enjoyed our stay in the hotel. There were a couple downsides. Ironically we're not big gamblers, we just happened to have a free night stay. There's not much to do there if you don't gamble. The gym is $15 per visit, which includes the lap pool and jacuzzi. The accommodations are awesome though. We didn't much like the... More 

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Vestal, New York
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently attended a business conference at Turning Stone and felt their hospitality could have been much better. I arrived around 11:30 AM and when I went to check in, I was told to return at 1:00 PM. I happened by the lobby at 12:40 only to discover that they were now checking people into their rooms so I got... More 

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Marilla, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel was good except for the fact people are allowed to smoke almost all over the property. We knew this prior to staying but due to the fact the show we were seeing was at the event center on property we stayed even with all the smoke. It was really bad... Clothes and eyes paid the price! Poor due... More 

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Syracuse, New York
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Great place to see a show, gamble as long as you like and eat delectable dishes. Plenty of restaurants to please your pocketbook and palate. Action aplenty in the casino and entertainment to satisfy everyone's taste. The hotel rooms are comfortable and clean with free wifi and in-room coffee pots. Flat screen tvs and inviting bedding. Be prepared to walk... More 

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Boston, Massachusetts
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

For non smokers this is an awful location to stay! We have two little ones and we were hoping to use the pools and restaurants while we were in the area for family reunion and it was hard to do things like that bc of the smoke. Even in our room it smelled alittle like smoke and we had a... More 

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Mountain Top, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 26, 2015

The room and facilities were very nice, but the level of smoking at this place was simply unbelievable. I believe most of the guests believe that the Smoking section requires you to smoke all the time. There are so many smokers that they have a smoking area in the middle of the non-smoking gaming section, which means that the non-smoking... More 

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TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

We were very disappointed to learn about the experience you encountered on your recent golf vacation. We understand there was some confusion with changes to tee times and the conflicting tournament. We are very sorry that things did not go as originally planned and we can certainly understand your frustration. Upon review of your reservation, we did see that some... More 

Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 16, 2015

There is nothing to do at this hotel but gamble. There is nowhere to go nearby, just gamble, gamble, gamble. We bought tickets to a terrific show the night we arrived and the rest of our trip, there was nothing. Just a beautiful hotel with mediocre restaurants.

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Prices are for 1 room, 2 adults
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