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The Hotel at Turning Stone Resort

Certificate of Excellence
5218 Patrick Rd, Verona, NY 13478
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The Hotel at Turning Stone Resort
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The Hotel at Turning Stone Resort
The Hotel at Turning Stone Resort
The Hotel at Turning Stone Resort
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285 reviews from our community

Traveler rating
    109
    92
    58
    18
    8
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28
128
10
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Hamburg, New York
Top Contributor
52 reviews 52 reviews
35 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed one night, mid week during a business conference. Both check in and check out was quick and efficient. The room was nice and clean with a firm king sized bed as requested. The casino level is quite smokey, so I was concerned that the smoke would filter up to the hotel rooms. I am happy to say that... More 

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Buffalo, New York
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I offered a less than spectacular review of Turning Stone a while back, so I don't why, but I decided to give it a second chance. I have to drive right past the exit on the thruway and I figured why not, round two can't possibly be as bad as my first experience. Well...I never made it past the reservation... More 

Was this review helpful? Yes 4
Lititz, Pennsylvania
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We went to Turning Stone to see Tony Bennett in concert. Got a great price that included hotel and tickets. Room was very clean, concert great, slots were semi-loose. It was a great trip, great concert, very nice getaway. Would go back for another show.

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed March 31, 2015

Very comfortable, very clean room on the 4th floor. Quiet. View of the nightclub-wing roof wasn't so great, but other than that, I think the value of room quality for the price is better here than at the higher-priced Tower Hotel (although the Tower is more convenient to access from the check-in desk). Tried to check in about a half... More 

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Utica, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2015

Stayed at the Hotel at the Turning Stone Casino this past weekend for my son's 30th Birthday. There were 11 us there for the Birthday celebration.... I booked the Hotel for Saturday, March 14th. Booked a jacuzzi room (426).. The room was beautiful, clean, more than I expected. the bathroom was so clean. The Jacuzzi was so nice and relaxing.... More 

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Round Lake, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 6, 2015

Our room was very nice, clean and spacious. The things I didn't like are the elevators are far from the checkin counter and I don't think they are adequately labeled to make it easy for a new traveler to find them. I asked for a late checkout and was completely denied, they wouldn't even give me an extra 30 minutes,... More 

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Middleburgh, New York, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 4, 2015

Check in was quick and service was great.Went to the Upstate Tavern for dinner and drinks.Sonya our sever was awesome.Timely and service with a smile.Food and drink was great. Service for breakfast at Emeralds was good also.

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upstae ny
Top Contributor
51 reviews 51 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 27, 2015

Room was great. Check in was quick and was met with a smile. Bellman was very friendly on the walk up to the room with the bags. We stayed in a jacuzzi room. The jacuzzi was right in the room and was very deep. The room was clean and spacious. Be aware that there are no fridges in the rooms... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 24, 2015 via mobile

For a resort that has been around as long as this one has I am not impressed. The service people have been extraordinarily nice, polite and helpful,always the bright spot in my day being in the customer service business myself. However the hotel section is obviously older than the tower, but being a smoker I'm relegated to the hotel. Will... More 

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Oswego, New York, United States
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

This was our first time at the Turning Stone complex. We had a package deal to see Jay Mohr and stay at the Hotel overnight. I would have slept in a tent to see Jay Mohr but I think I can still be objective in my review of the hotel! The rooms were very clean and quiet, even for a... More 

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Amenities