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All 6 Verona hotels

The Hotel at Turning Stone Resort

5218 Patrick Rd, Verona, NY 13478
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The Hotel at Turning Stone Resort
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69%
Ranked #5 of 6 hotels in Verona
A recent review
3 of 5 stars reviewed yesterday
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  • Reviews (232)
  • Photos (33)
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232 people have reviewed this hotel

Traveler rating
    89
    72
    52
    13
    6
See reviews for
23
102
8
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here one night after our son's wedding reception (held at a different location). The room was just a standard size room, if not smaller than most. The view was one of the worst I've ever seen in any hotel. My husband said they shouldn't have bothered to even have a window in the room. It overlooked part of... More

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South Hadley, Massachusetts
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 days ago NEW

When we arrived there were only 2 cars at valet, hotel check-in. The bellman came to get our luggage and tried to hurry us into the hotel before we got our valet ticket. We waited 15 mins. before we were able to get a valet ticket for our car. The bellman had abandoned us by then. After checking in (... More

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TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Your feedback is very important to us, as we are always looking for ways to improve our guest's experience. We are so sorry for the situation that you encountered upon checking in. We're happy that it was eventually resolved and we sincerely hope that you were able to enjoy the remainder of your stay. Our Front Office Manager, Kim Lane,... More

Greene, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Concert was great, awesome seats. Room clean and extremely comfortable. Room service awesome! Great help/service where ever we went. Downsize was the wait at the restaurants. Will definitely be coming back!

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Rochester
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Overall the Hotel was great. Very friendly staff with easy access to the game floor. Casino is a little under staffed as all table games were jammed all day. Wish I could have spent more time down there, but enjoyed the concert.

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Fort Edward, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Getting to our room was only setback we encountered. Got disoriented but backtracked and everything good after that. Hotel rooms are very well accessorized and very well kept. King size bed extremely comfortable. One night not enough. We had planned on getting in on mini Let It Ride tournament but made other choices instead. Played Bingo the next day. Very... More

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Norfolk, New York
1 review
4 of 5 stars Reviewed 5 days ago NEW

Very clean, convenient for those taking in a show. Bed was super soft if you like it that way. I do wish they marketed all the other things to do there a bit more. I have only explored part of the complex but hear there was even more to see and do.

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1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Everything was very clean except the windows in the room were very dirty . We did not appreciate coming back to a freezing cold room either . When we left the room for our concert we did not put the air conditioner on but it was on when we returned .

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Buffalo, New York
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed overnight here due to a concert we were attending. The room was immaculate and met all of our needs. We did also enjoy the casino. We ate at Emeralds for dinner and food was good. For breakfast did the buffett. Order the omlets as they were the best we ever had. Highly recommend this place

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Latham, New York
1 review
5 of 5 stars Reviewed 1 week ago

I attended the Brantley Gilbert concert at the Turning Stone event center on July 10th. We bought the room and show package and were not disappointed! They are so accommodating and will help you with whatever you need. The rooms were so nicely cleaned and taken care of. This was my second time staying at the hotel and it was... More

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Delanson, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

First time we stayed at the Hotel and found it to be very clean and comfortable, handy to the casino as well as the restaurants. Staff was very professional and could not do enough for you. It was our 45 anniversary and we picked a great place to stay will definitely stay there again and would recommend it to anyone.

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Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478
Location: United States > New York > Verona
Price Range (Based on Average Rates): $$
Reservation Options:
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Verona #5 Family Hotel in Verona #6 Business Hotel in Verona
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 
Number of rooms
240

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