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The Hotel at Turning Stone Resort

5218 Patrick Rd, Verona, NY 13478
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Best prices for: 1 room 1 guest
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The Hotel at Turning Stone Resort
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The Hotel at Turning Stone Resort
The Hotel at Turning Stone Resort
The Hotel at Turning Stone Resort
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281 reviews from our community

Traveler rating
    107
    91
    58
    18
    7
See reviews for
28
126
9
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (281)
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Utica, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Hotel at the Turning Stone Casino this past weekend for my son's 30th Birthday. There were 11 us there for the Birthday celebration.... I booked the Hotel for Saturday, March 14th. Booked a jacuzzi room (426).. The room was beautiful, clean, more than I expected. the bathroom was so clean. The Jacuzzi was so nice and relaxing.... More 

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Round Lake, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our room was very nice, clean and spacious. The things I didn't like are the elevators are far from the checkin counter and I don't think they are adequately labeled to make it easy for a new traveler to find them. I asked for a late checkout and was completely denied, they wouldn't even give me an extra 30 minutes,... More 

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Middleburgh, New York, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check in was quick and service was great.Went to the Upstate Tavern for dinner and drinks.Sonya our sever was awesome.Timely and service with a smile.Food and drink was great. Service for breakfast at Emeralds was good also.

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upstae ny
Top Contributor
50 reviews 50 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room was great. Check in was quick and was met with a smile. Bellman was very friendly on the walk up to the room with the bags. We stayed in a jacuzzi room. The jacuzzi was right in the room and was very deep. The room was clean and spacious. Be aware that there are no fridges in the rooms... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

For a resort that has been around as long as this one has I am not impressed. The service people have been extraordinarily nice, polite and helpful,always the bright spot in my day being in the customer service business myself. However the hotel section is obviously older than the tower, but being a smoker I'm relegated to the hotel. Will... More 

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Oswego, New York, United States
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

This was our first time at the Turning Stone complex. We had a package deal to see Jay Mohr and stay at the Hotel overnight. I would have slept in a tent to see Jay Mohr but I think I can still be objective in my review of the hotel! The rooms were very clean and quiet, even for a... More 

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Utica, NY
Top Contributor
329 reviews 329 reviews
45 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 8, 2015

Well I definitely prefer the rooms at the lodge but the regular rooms are not that bad. Surprisingly quiet even when the resort is very busy. Rooms are clean and well-maintained overall not a bad place to stay. Lots to see and to do while staying there.

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Chateauguay, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 7, 2015

I have been going to this resort for 10 years. Each time, regardless to the changes, additions, etc. made to this Casino Resort - we are never disappointed. Accommodations available in the Hotel - 4 floors including a smoking floor; Tower - 21 floors believe are all non-smoking; Lodge - exclusive accommodations or the Inn - 3 floors with shuttle... More 

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1 review
2 of 5 stars Reviewed January 4, 2015

Paid a lot of money and was very disappointed by the noise level all night long. Could not sleep at all and checking out to look for another hotel. Walls and doors are paper thin. No class hotel that reminds me nothing of the great hotels of Vegas. Don't waste your money!!!!!

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TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

We apologize that your stay was not up to standards. We typically only receive noise complaints when a guest has neighbors that are not considerate of others. Upon notification, we do have our security team address the situation immediately. Without knowing the details of your experience, we aren't sure if this is the issue you encountered or not. We agree... More 

1 review
5 of 5 stars Reviewed December 18, 2014

My fiancé and I stay here all the time. We come over from Rochester area at least once every couple months. The staff at the hotel are excellent. The valet staff is phenomenal extremely sweet and helpful. The rooms are luxurious and up to date. Very clean and stocked. I recommend getting a massage when you stay and you'll get... More 

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